Adecco Customer Service Representative Reviews | Glassdoor

Adecco Customer Service Representative Reviews

Updated February 8, 2017
15 reviews

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Customer Service Representative

2.9
Star Star Star Star Star
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Adecco CEO Alain Dehaze
Alain Dehaze
5 Ratings

Employee Reviews

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Pros
  • Work/life balance was pretty flexible (in 21 reviews)

  • It is an overall positive work environment (in 32 reviews)

Cons
  • Absolutely no work life balance (in 11 reviews)

  • Suffice it to say no benefits at all (in 19 reviews)

More Pros and Cons

  1. "Customer Service"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Rochester, NY
    Current Employee - Customer Service Representative in Rochester, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Adecco full-time (Less than a year)

    Pros

    Excellent place to work. Finds jobs quickly and great match.

    Cons

    The waiting at times can be difficult

    Advice to Management

    Keep up the good work!


  2. "Easily the worst "Entry Level" position I've ever had the displeasure of experiencing."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Customer Service Representative in Pontiac, MI
    Former Contractor - Customer Service Representative in Pontiac, MI
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Adecco as a contractor (Less than a year)

    Pros

    It's a company, it exists, and they let you know that you are disposable almost immediately.

    Cons

    Was hired in to replace some bodies they had to let go.
    High turnover.
    No actual training, was just rushed to get on the phones as fast as possible, no contact with leads or supervisors (Never at their desks, only respond via e-mail), struggled for weeks.
    Pay scale not up to par with similar entry level positions.
    Benefits were a joke, if you are younger and healthier, just sign up for Obamacare, or pay the fee.
    Inconsistent schedule that you didn't know until the end of your shift what your schedule would be like the next day. Some days you'll be taking lunch within an hour of arriving, other days you'll be taking your lunch towards the back end of your shift.
    Frantic work environment, with a quota-based call setup, emphasizing quantity over quality, with repeat calls over simple issue fixes due to the lack of a structured training setup.

    Advice to Management

    Your employees are people, treating them like numbers, and "disposable", are not things you want to hear on your first day.

    "Excellence is an art won by training and habituation. We do not act rightly because we have virtue or excellence, but we rather have those because we have acted rightly. We are what we repeatedly do. Excellence, then, is not an act but a habit." - Aristotle

    The lack of a structured training schedule is probably what killed this job for me the most. I think most people want to know what their responsibilities are, learn to use the tools you throw in their faces, and want to ask questions and seek out guidance to be better at what they do for a living. If you want to lower your turnover, I'd probably start here.
    Actually take a week to train your employees, set their credentials proper, and ensure they are capable of doing the job. If they aren't, start looking at your hiring managers and training them. A five minute interview process is not enough time to hold a conversation of any meaning, let alone interview someone for a job.


  3. "Good jobs"

    Star Star Star Star Star
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Customer Service Representative in Santa Monica, CA
    Current Employee - Customer Service Representative in Santa Monica, CA
    Recommends

    I have been working at Adecco full-time

    Pros

    They have good jobs & decent pay

    Cons

    Some recruiters could be enthusiastic about helping

    Adecco Response

    Sep 8, 2016 – Senior Marketing Specialist

    Thank you for the review! We encourage positive attitudes & professionalism from our recruiters and will ensure we send that message clearly.


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  5. "Unjust and Unconstitutional Hiring Practices"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Contractor - Customer Service Representative in San Jose, CA
    Current Contractor - Customer Service Representative in San Jose, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Adecco as a contractor (Less than a year)

    Pros

    You can LIE and say you do not have any criminal background.
    They do not do background checks foreal, they TRICK you into believing they do but only go off of the info you provide to determine if your eligible for hire.

    Cons

    Being HONEST about having a criminal background will make you ineligible for hire. They trick you into providing honest details but dont verify if accurate and can be a rapest or murderer and get hired as long as you say you dont have any criminal background.

    Advice to Management

    You should consider honesty instead of denying if you dont really do background checks.


  6. Helpful (2)

    "CSR"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative/Sales Representative in Carlsbad, CA
    Former Employee - Customer Service Representative/Sales Representative in Carlsbad, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Adecco (More than a year)

    Pros

    Pay was good with promise of temp to hire.

    Cons

    Promise of temp to hire after 3 month contract, never appeared. When I questioned them, they ignored it and never looked for other positions for me, would not pressure employer and since I needed to work, they just would keep extending contract. Suffice it to say no benefits at all. Had to find my own permanent employment.

    Advice to Management

    Don't string employees along. be truthful! Listen to the people you employee and their needs not just the employers.


  7. "Great Job"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Customer Service Representative in College Station, TX
    Former Contractor - Customer Service Representative in College Station, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Adecco as a contractor (Less than a year)

    Pros

    Good pay
    Possible long term opportunities

    Cons

    No Cons worth mentioning the staff was excellent.


  8. Helpful (1)

    "Don't work here"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Phoenix, AZ
    Former Employee - Customer Service Representative in Phoenix, AZ
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Adecco full-time (More than a year)

    Pros

    The other workers I met while working as a contractor were some of the nicest people ever.

    Cons

    The management was horrible.

    Advice to Management

    Interact with all your employees and don't pick favorites, also stop hiring potheads!


  9. "Thw\e WORST"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Customer Service Representative in Grand Rapids, MI
    Former Contractor - Customer Service Representative in Grand Rapids, MI
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Adecco as a contractor

    Pros

    There Where none they have no Idea of what they should be doing

    Cons

    Lack of Orgainazing,no planning and no time line for Info on the Job


  10. Helpful (1)

    "Fast Results"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Melbourne, FL
    Current Employee - Customer Service Representative in Melbourne, FL
    Recommends
    Positive Outlook

    I have been working at Adecco part-time (Less than a year)

    Pros

    Updates often on new jobs.
    Quick to set appointments.
    Connects you to the employers who are seeking employees.

    Cons

    Many jobs are temporary or seasonal jobs.
    Other than that no problems at all.


  11. "worst company EVER"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Melbourne, FL
    Current Employee - Customer Service Representative in Melbourne, FL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Adecco (More than 5 years)

    Pros

    There are NO pros at all.

    Cons

    No breaks, 12 hour shifts, work every other weekend, and no raise in 4 years. Staff in Orlando are totally useless, no idea of what we do, or how our schedules work. Several of us have been called non team members for simply refusing to work extended hours and shifts which greatly upset our already crazy schedule and long hours. Senior members get passed over for promotion, and rules are made and then changed for one employee, but not another. This is by far the worst company I have ever worked for. It's a shame really, the job is actually kind of cool, too bad they care nothing for their employees. Leaving as soon as I can find another job...

    Advice to Management

    What's the point? They don't listen, or care.