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Adroit Health Group

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Adroit Health Group

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Adroit Health Group Reviews

Updated Mar 10, 2022

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Found 7 of over 7 reviews
3.3
69% Recommend to a Friend

Found 7 of over 7 reviews

3.3
69%
Recommend to a Friend

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  1. 5.0
    Current Employee, more than 3 years

    Management

    Mar 10, 2022 - Anonymous Employee 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Teams are great and teamwork!!

    Cons

    Management doesn’t listen sometimes to their employees

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  2. 4.0
    Current Employee

    Very flexible job

    Mar 1, 2022 - Customer Service Team Lead in McKinney, TX
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Adaptive, work life balance, repetitive

    Cons

    Repetitive, underwhelming, no direction, to many choke holds

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  3. 3.0
    Current Employee

    Work from home

    Jun 21, 2021 - Makeup Artist in Dallas, TX
    Recommend
    CEO Approval
    Business Outlook

    Pros

    It’s a work from home job

    Cons

    Managers are constantly Micro managing

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  4. 1.0
    Former Employee

    Outsourced

    Nov 14, 2019 - Customer Service Representative 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    pay, co-workers, company paid healthcare, no weekends, PTO.

    Cons

    outsourcing most jobs to Mexico

    1 person found this review helpful
  5. 1.0
    Former Employee, less than 1 year

    Do Not Recommend

    Jul 24, 2019 - Customer Service Representative in McKinney, TX
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Upper management seem knowledgeable and eager to help. Hired on the spot. There is opportunity for OT sometimes. Coworkers genuinely want to help members with their concerns which helped team morale.

    Cons

    The third party insurance agencies they partnered with often times would not be transparent about about what the customers were buying, and push back when members insisted on cancelling. The main complaint was that members were told they were purchasing ACA Qualified Health Plans which was often not the case. This created unecessary stress for the agents which left the Customer Service Reps holding the bag. Tax season was also stressful as that was around the time most members who were counting on their ACA requirements to be met had to instead contend with bad news. Other times, members would complain that the agents rushed them to sign the policy into effect without clear understanding of the benefits. The list of complaints goes on. The cancellation policy seemed to be built more about the preservation of the partnership Adroit has with those agencies rather than the consumer due to contractual obligations. All of these issued caused there numerous escalations. Managers remain swamped in escalated calls, and you may find yourself queued with other coworkers. Also - Employee benefits were mostly the same products provided to the members.

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  6. 4.0
    Current Employee, less than 1 year

    Great place to work

    Feb 25, 2019 - Customer Service Representative II in McKinney, TX
    Recommend
    CEO Approval
    Business Outlook

    Pros

    The pay is great. In addition, the benefits are great. They hire really nice people who are easy and fun to work with.

    Cons

    I do not like the location even though the building is very nice.

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    1 person found this review helpful
  7. 4.0
    Former Employee, less than 1 year

    Easy but stressful

    Jan 31, 2019 - Customer Service Representative in McKinney, TX
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Good benefits & very easy

    Cons

    The job was very stressful due to agents selling dreams to customers who are on fixed incomes or very sick.

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Viewing 1 - 7 of 7 English Reviews
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