Advance America Reviews | Glassdoor

Advance America Reviews

Updated May 18, 2018
495 reviews

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2.6
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Advance America CEO J. Patrick OShaughnessy
J. Patrick OShaughnessy
180 Ratings

495 Employee Reviews

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Pros
  • The people were great to work with and the pay is good (in 15 reviews)

  • The hours are great, the leadership is great and the customers are great (in 12 reviews)

Cons
  • This company does not care about their employees whatsoever the upper management is clueless they have no knowledge of what working in a store is like (in 56 reviews)

  • Room for advancement but have to move (in 11 reviews)

More Pros and Cons

  1. "Love my job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Agent in Dayton, OH
    Current Employee - Customer Service Agent in Dayton, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Advance America full-time (More than 3 years)

    Pros

    Fun environment in a small office setting. Customers and co-workers are great. New upper Management has changed the culture.

    Cons

    Better tech support needed to reduce stress.

    Advice to Management

    Keep adding fun contests.


  2. "Internal Audit"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Advance America full-time

    Pros

    Challenging and exciting job duties.

    Cons

    Health insurance premiums spiraled out of control.

  3. "Assistant Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant Manager in Lancaster, CA
    Former Employee - Assistant Manager in Lancaster, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Advance America full-time (Less than a year)

    Pros

    The pay is nice, you can do your own taxes before you go get them done on TurboTax for cheaper and less of a hassle

    Cons

    The people you have to deal with, a lot of laws and rules you have to remember , and management is terrible, also training is over 8 weeks long.


  4. "Honest HR Review - Corporate Office"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Human Resources in Spartanburg, SC
    Former Employee - Human Resources in Spartanburg, SC
    Doesn't Recommend
    Approves of CEO

    Pros

    I worked with some wonderful people at Advance America's home office in the HR department and across the company. They care a lot about developing their employees to grow their skill set and knowledge. The location is very nice as well.

    Cons

    This company truly does have its challenges. There is very high turnover in the HR department. I was treated terribly after I put in my notice. There are some bullies in the department and favoritism is shown. Advance America could have had a much better work environment and culture if the drama was cut out - individuals at all levels were unfortunately involved.


  5. Helpful (1)

    "50/50"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative
    Current Employee - Customer Service Representative
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Advance America full-time (More than a year)

    Pros

    The company offers somewhat decent benefits agter 180 days, an okay vacation package

    Cons

    The pay is low for the amount of work, moving up in the company is based on who likes you, working every Saturday is mandatory, rules change daily and most are at manager say so.. that goes back to the who likes who and what is accepted or not. No overtime. Adjust work lunch breaks if your forced over.

    Advice to Management

    Be more professional and less caddy.


  6. "Terrible place. No job security"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Center Manager in Arlington, TX
    Former Employee - Center Manager in Arlington, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Advance America full-time (More than 8 years)

    Pros

    Ok Health insurance, Get full hour for lunch.

    Cons

    Boring and will not learn any skills for other careers. Management cannot be trusted. DDO’s & RDO’s are shady and untrustworthy. Very stressful. Customers are irritable, mean & have no intentions of repaying their loan. That leaves a horrible bad debt every month. Company makes employees lie to customers to get them to take a loan out that they can’t afford to payback.

    Advice to Management

    Stop the back stabbing. Stop lying to your managers. Be loyal to your employees. Be thankful when you have good employees. You are destroying the people who work for you. Don’t let corporate play games with your employees.


  7. "Wolf in sheeps clothing"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Web Developer in South Wilmington, DE
    Former Employee - Web Developer in South Wilmington, DE
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Advance America full-time (Less than a year)

    Pros

    Flexible on hours every one appears friendly.

    Cons

    Por communication, they dont like to hire directly, and give no notice of termination .

    Advice to Management

    Have more communication with your employees. If they arent performing well let them know that.

  8. "Empoyee"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Advance America full-time

    Pros

    Pleasant work environment. Management keeps employees well informed.

    Cons

    Would prefer more opportunities to grow within the company.


  9. "Great place to work at"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Manager in Smyrna, TN
    Current Employee - Assistant Manager in Smyrna, TN
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Advance America full-time (More than a year)

    Pros

    Very flexible and understanding

    Cons

    Don't have any cons I feel this place us great to work for

    Advice to Management

    Make sure you are leading by example


  10. "Center Sales Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - FLORIDA in Gainesville, FL
    Current Employee - FLORIDA in Gainesville, FL
    Recommends
    Positive Outlook

    I have been working at Advance America full-time (More than 5 years)

    Pros

    Great Management, Paid Vacation, Floating holidays, Medical, dental, vision

    Cons

    Black out dates for using vacation time, No 401 K match,


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