Advance Auto Parts Reviews | Glassdoor

Advance Auto Parts Reviews

Updated September 25, 2017
1,929 reviews

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3.0
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Advance Auto Parts CEO Thomas Greco
Thomas Greco
129 Ratings

1,929 Employee Reviews

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Pros
  • Learn a lot of knowledge on cars if you are a beginner (in 37 reviews)

  • Good work life balance, fun atmosphere most of the time, good discount on parts (in 23 reviews)

Cons
  • outside upper management that may not be familiar with the industry at the street level (in 143 reviews)

  • Need longer part time hours for part timers (in 62 reviews)

More Pros and Cons

  1. "great company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Advance Auto Parts full-time

    Pros

    great benefits great pay and good work life balance

    Cons

    lack of teamwork at times

    Advice to Management

    none


  2. "Key Holder"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate/Key Holder in Maryville, TN
    Current Employee - Sales Associate/Key Holder in Maryville, TN
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Advance Auto Parts full-time (More than 3 years)

    Pros

    Benefits, Training, Speed Perks, Online ordering

    Cons

    Lack of Competitive pay, short staffed at the store levels, some stores have two CPP's and not enough RPP's, or sales persons and shorter Sunday hours or just be closed on Sunday. You have to do the work of 3 employees this makes customer service lag behind.

    Advice to Management

    Look why we loose employees to the competition and why ASE certified Parts Specialist testing is not paid for

  3. "Sales associate"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Advance Auto Parts part-time

    Pros

    Good people and hands on work

    Cons

    Low wages and about 10¢ raises every year


  4. "Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Advance Auto Parts full-time

    Pros

    As a manager you have the ability to build a strong and diverse team. This is important to better assist the community in all there automotive needs. The company has great advancement opportunities, realistic culture and great benefits.

    Cons

    There are times when the stores will be short staffed which leads to poor customer service. Even with an A star team that is full of heart and skills, having fewer hours affects the quality of care. The districts I worked in had a family feeling. Managers from other stores helped each other. I did witness that in other districts, District Managers would create chaos amongst the managers which created discord.

    Advice to Management

    I would advice management to check up on stores more often. It would also a great investment for you to know all of the people in your district; from the part-timer to the manager.


  5. "Nice place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Mobile Parts Pro
    Current Employee - Mobile Parts Pro
    Recommends
    Positive Outlook
    Disapproves of CEO

    I have been working at Advance Auto Parts full-time (More than 5 years)

    Pros

    I have worked for Advance for over six years.
    They have flexible schedule/hours. The managers I have worked with were very good with adapting my schedule to their working hours. I enjoy the fast paced business, and enjoy working with the public.

    Cons

    The turnover rate is enormous. I feel the reason for that is they don't pay the store employees enough to be competitive. I have not had a raise in 2 years, and don't see one in the near future.

    Advice to Management

    This company has too many chiefs. They need to cut the management staff, and pay the store employees more. These are the people that actually make the company the money. Getting rid of some upper management positions would allow the company to pay store employees more.


  6. "Regional Asset Protection Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in New York, NY
    Current Employee - Anonymous Employee in New York, NY
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Advance Auto Parts full-time (More than 10 years)

    Pros

    Great people, great opportunities. Good work life balance.

    Cons

    Change, Leadership finding its rhythm now.

    Advice to Management

    Continue to persevere.


  7. "Upper management needs to be more in touch with the actual store"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Advance Auto Parts full-time

    Pros

    You can learn a lot about parts and repair.

    Cons

    Upper management seems to ignore internal store conflicts until moral is at the lowest and you lose good employees.

    Advice to Management

    Pay attention. Talk to everyone, not just those you are required to.

  8. "Lost Direction"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Management in Roanoke, VA
    Former Employee - Management in Roanoke, VA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Advance Auto Parts full-time (More than a year)

    Pros

    Dedicated team members working together well

    Cons

    Company has lost direction....lost focus on Sales.


  9. "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate/Delivery Driver in Durham, NC
    Current Employee - Sales Associate/Delivery Driver in Durham, NC
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Advance Auto Parts full-time

    Pros

    They have good hours, the pay is more than you would expect, the health benefits are fare, 401K is great.... And the best part about the job is I work with fun and hard working people

    Cons

    I work at least 40 hours a week I'm greedy I want more hours.

    Advice to Management

    Thanks


  10. "Past the tipping point?"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Advance Auto Parts full-time

    Pros

    Some great people to work with over the years, although, sadly, most were gone by the time I left. A degree of loyalty to the company I have not seen elsewhere.

    Cons

    Three words: Senior management incompetence. They seem unable to develop a coherent strategy and stick with it long enough for it to work. They don't understand brand strategy and positioning. They bought an established commercial brand and tried to force it under a retail brand. It's like Ace Hardware buying Grainger and renaming and restaffing Grainger locations as Ace Hardware. Commercial customers interpret this as dropping the commercial ball and leave for other competitors. Other examples abound. The solution to every problem then becomes cost-cutting.

    Advice to Management

    Shut it down? It might be too late for recovery. Good people have left, profitable commercial customers have left. RockAuto owns discount online. Amazon and Wal-Mart are coming on fast. AAP is getting squeezed from all sides and left with only unprofitable markets.


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