Advance Financial Reviews | Glassdoor

Advance Financial Reviews

Updated December 5, 2018
394 reviews

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4.1
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Advance Financial Chief Experience Officer and CEO Tina Hodges
Tina Hodges
230 Ratings

Employee Reviews

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Pros
  • "Great Pay, great health benefits; paid vacations" (in 41 reviews)

  • "Fun culture,open to feedback,great benefits and good pay" (in 36 reviews)

Cons
  • "The store is open 24/7 therefore some of the hours may be undesirable" (in 17 reviews)

  • "I feel so much a part of the energy that at times I find work/life balance a challenge" (in 11 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (4)

    "Great place to work! This company sets the standard for suburb customer service."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Care Agent in Nashville, TN
    Current Employee - Customer Care Agent in Nashville, TN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Advance Financial full-time (Less than a year)

    Pros

    Environment and atmosphere is very friendly and professional not only with customers but employees as well
    supportive management team that's clear with training and expectations
    competitive pay
    fun learning and competitive games during the day that help motivate you in the day and help you learn

    Cons

    none so far, this is the best company I've worked for in my entire career. I love the difference here!

    Advice to Management

    I'd like to see more employees promoted from within in situations where supervisors are expected to be knowledgeable of company policies and procedures as opposed to bringing in supervisors from other companies because the culture is different here (which is a good thing). I've noticed in most instances seasoned AF employees are more helpful that the newer supervisors that are not as seasoned within AF.


  2. "Awesome place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Leadership in Nashville, TN
    Current Employee - Leadership in Nashville, TN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Advance Financial full-time (Less than a year)

    Pros

    Great Pay, Very positive workplace, effective and compassionate management. Corp office has on site free gym, ergonomics, food truck friday and outside food service Mon-Fri. Very inclusive workplace

    Cons

    Parking is free but can be tough sometimes.

  3. Helpful (1)

    "Pretty Good place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative/Teller in Nashville, TN
    Current Employee - Customer Service Representative/Teller in Nashville, TN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Advance Financial full-time (More than a year)

    Pros

    Great pay, flexible schedules, fantastic benefits, company cares for you!

    Cons

    Not always staffed. Not always recognized for the hard work you do. Somewhat unrealistic expectations.

    Advice to Management

    Make our goals more realistic. Make the raises more feasible.


  4. "Branch Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Branch Manager
    Current Employee - Branch Manager
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Advance Financial full-time (More than a year)

    Pros

    Excellent company with a lot of growth and really value their employees!

    Cons

    There isn’t any downside of working for this company that I’ve noticed yet! It took a while to make the move to Advance Financial and I’m so happy I did!


  5. Helpful (1)

    "Work Hard/Play Hard"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Nashville, TN
    Current Employee - Customer Service Representative in Nashville, TN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Advance Financial full-time (Less than a year)

    Pros

    Great atmosphere and corporate culture. Innovative, focused, determined to be the best in the industry. Fun corporate events, welcoming environment and a growing company.

    Cons

    Expect to work hard, be challenged and have to develop your inner salesperson

    Advice to Management

    Provide additional written procedures, training and guidelines for the online group.


  6. "CRS"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Advance Financial full-time

    Pros

    Great Pay, great health benefits; paid vacations

    Cons

    Long Hours , Overnight shift, no balance


  7. "Branch Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Advance Financial full-time (Less than a year)

    Pros

    Great company, they care about the employees, company paid health care, great pay.

    Cons

    I don't have any issues so far.

    Advice to Management

    Keep up the good work

  8. Helpful (1)

    "Night Auditor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Night Auditor in Minneapolis, MN
    Former Employee - Night Auditor in Minneapolis, MN
    Doesn't Recommend

    I worked at Advance Financial full-time (More than 3 years)

    Pros

    The pay exceeds any competitor in the industry. I liked the consistency of the overnight schedule. Unlimited overtime is great for holidays and vacations. Benefits were great, healthcare and the 401k matching is excellent.

    Cons

    Working on a day shift there is no set schedule. Scheduling is left to the manager's preferences and has no form of seniority when it comes to vacation and holidays. The culture portrayed at corporate doesn't trickle down to the branch locations.


  9. Helpful (1)

    "Customer Service Representative shows good values in an industry where values are at best in a grey area."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Chattanooga, TN
    Current Employee - Customer Service Representative in Chattanooga, TN
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at Advance Financial full-time (Less than a year)

    Pros

    Good immediate coworkers. Clear metrics for the most part.

    Cons

    Do not offer consistent overtime. Also, Yes-men are highly favored in management. If you like to voice your opinion and it differs from the ‘hire ups’, you might not stay long. Many hire up managers are puppets unfortunately. Merit is not the metric used to move up. Must make friends with the right people. Although, this is the case in many jobs now days, it is unfortunate that this employer goes by that.

    Also, it is very difficult to sell a product that you know can negatively affect customers financially in the long run due to high interest rates. I realize that if used correctly the loan that this company offers can be beneficial to some. Unfortunately, most customers do not repay the loan within a short period of time and so eventually file for bankruptcy as a result.

    Advice to Management

    View this as a stepping stone to get to a good company that values intelligence/drive rather than whoever is willing to be a yes-man. Your empathy well for humanity is likely to run dry if you stay long.


  10. "Great Job For Entry Level"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Advance Financial full-time

    Pros

    Great benefits, Nurse Practitioner on site (once a week), numerous community volunteer opportunities

    Cons

    Training or lack of training-initial and when new programs are introduced

    Advice to Management

    Make sure all your employees are on the same page-from Corporate to Customer Facing Agents