Advance Financial Reviews | Glassdoor

Advance Financial Reviews

To filter reviews, or .

Found 396 reviews

4.1
StarStarStarStarStar
Rating TrendsRating Trends
87%
Recommend to a Friend
92%
Approve of CEO
Advance Financial CEO Tina Hodges
Tina Hodges
230 Ratings
Pros
  • "Great Pay, great health benefits; paid vacations(in 41 reviews)

  • "Fun culture,open to feedback,great benefits and good pay(in 36 reviews)

Cons
  • "The store is open 24/7 therefore some of the hours may be undesirable(in 17 reviews)

  • "I feel so much a part of the energy that at times I find work/life balance a challenge(in 11 reviews)

More Pros and Cons
  1. Featured Review

    Helpful (5)

    Great place to work! This company sets the standard for suburb customer service.

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Care Agent in Nashville, TN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Advance Financial full-time for more than a year

    Pros

    Environment and atmosphere is very friendly and professional not only with customers but employees as well supportive management team that's clear with training and expectations competitive pay fun learning and competitive games during the day that help motivate you in the day and help you learn

    Cons

    none so far, this is the best company I've worked for in my entire career. I love the difference here!

    Advice to Management

    I'd like to see more employees promoted from within in situations where supervisors are expected to be knowledgeable of company policies and procedures as opposed to bringing in supervisors from other companies because the culture is different here (which is a good thing). I've noticed in most instances seasoned AF employees are more helpful that the newer supervisors that are not as seasoned within AF.

  2. Awesome place to work

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Leadership in Nashville, TN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Advance Financial full-time for more than a year

    Pros

    Great Pay, Very positive workplace, effective and compassionate management. Corp office has on site free gym, ergonomics, food truck friday and outside food service Mon-Fri. Very inclusive workplace

    Cons

    Parking is free but can be tough sometimes.

  3. It's good pay but hard hours

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Knoxville, TN
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I have been working at Advance Financial full-time for more than 4 years

    Pros

    Good pay good benefits staff is nice at some stores.

    Cons

    You will not get a bounce even if you are the top store in company. Corporate does not care about stores outside of Nashville. Also the hours are 7-4, 3:30 -12, or 9:30 to 8 unless you get lucky and get a mid shift for 10-7. No real way to move up in the company at all only seen a handful of people move up in to a manager position in years.

    Advice to Management

    Upper management listen to the CSRs that actually do the work and stop focusing on things that don't matter like if we highlighted something or if we got a customer to verify the email.

  4. Great pay and benefits but you will feel terrible for what you do.

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Knoxville, TN
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Advance Financial full-time for more than a year

    Pros

    The money, “only reason why I tried it out” if you have time to spend it that is. Good healthcare and benefits as well.

    Cons

    This is not helping people. It is honestly incredibly immoral to me and I’m looking elsewhere for employment. The customer base will have you ready to leave a few weeks in. Not trying to be mean but it’s just the way it is. Advance financial is not just profiting off of the poor they are destroying their lives one customary fee/day at a time plain and simple. Huge mistake trying it out. They act as if they are helping...

    Show More

    Advice to Management

    How do you sleep at night?

  5. Helpful (1)

    Pretty Good place to work

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Representative/Teller in Nashville, TN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Advance Financial full-time for more than 2 years

    Pros

    Great pay, flexible schedules, fantastic benefits, company cares for you!

    Cons

    Not always staffed. Not always recognized for the hard work you do. Somewhat unrealistic expectations.

    Advice to Management

    Make our goals more realistic. Make the raises more feasible.

  6. Branch Manager

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Branch Manager 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Advance Financial full-time for more than 2 years

    Pros

    Excellent company with a lot of growth and really value their employees!

    Cons

    There isn’t any downside of working for this company that I’ve noticed yet! It took a while to make the move to Advance Financial and I’m so happy I did!

  7. Helpful (1)

    Work Hard/Play Hard

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Nashville, TN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Advance Financial full-time for more than a year

    Pros

    Great atmosphere and corporate culture. Innovative, focused, determined to be the best in the industry. Fun corporate events, welcoming environment and a growing company.

    Cons

    Expect to work hard, be challenged and have to develop your inner salesperson

    Advice to Management

    Provide additional written procedures, training and guidelines for the online group.

  8. CRS

    StarStarStarStarStar
      Current Employee - Anonymous Employee 

      I have been working at Advance Financial full-time

      Pros

      Great Pay, great health benefits; paid vacations

      Cons

      Long Hours , Overnight shift, no balance

    • Branch Manager

      StarStarStarStarStar
      • Overall
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Anonymous Employee 
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Advance Financial full-time for more than a year

      Pros

      Great company, they care about the employees, company paid health care, great pay.

      Cons

      I don't have any issues so far.

      Advice to Management

      Keep up the good work

    • Helpful (1)

      Night Auditor

      StarStarStarStarStar
      • Overall
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Night Auditor in Minneapolis, MN
      Doesn't Recommend

      I worked at Advance Financial full-time for more than 4 years

      Pros

      The pay exceeds any competitor in the industry. I liked the consistency of the overnight schedule. Unlimited overtime is great for holidays and vacations. Benefits were great, healthcare and the 401k matching is excellent.

      Cons

      Working on a day shift there is no set schedule. Scheduling is left to the manager's preferences and has no form of seniority when it comes to vacation and holidays. The culture portrayed at corporate doesn't trickle down to the branch locations.

    Found 396 reviews