Advantage Communications Reviews | Glassdoor

Advantage Communications Reviews

Updated February 11, 2017
7 reviews

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2.2
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Advantage Communications President and CEO Kent MacPhee
Kent MacPhee
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Employee Reviews

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  1. "Direct Support Staff"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Direct Support Staff in Albuquerque, NM
    Former Employee - Direct Support Staff in Albuquerque, NM
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Advantage Communications full-time (Less than a year)

    Pros

    Flexible, long shifts, good training

    Cons

    Fail to communicate properly with management

    Advice to Management

    Better communication


  2. Helpful (1)

    "Quitting was the best decision ever"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Little Rock, AR
    Former Employee - Anonymous Employee in Little Rock, AR
    Doesn't Recommend
    Negative Outlook

    I worked at Advantage Communications full-time (Less than a year)

    Pros

    I truly can not think of one good thing to say about this place

    Cons

    Unrealistic expectations, no work/life balance, pay is insulting, if you do work here get everything in paper. Seriously the pay offered and "raises" are a joke and completely insulting. During my time here I felt completely mistreated and quitting was the best decision I ever made. I wish I had never even wasted any time here at all. They play favorites and have no organizational skills at all. They are always hiring for a reason, because no one with any self respect would stay here.

    Advice to Management

    Treat people with respect and stop choosing favorites. Get better organizational skills and stop letting the clients walk all over the company/employees. Pay people a living wage. You are constantly hiring for a reason, time to wake up.


  3. "Soul sucking"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend

    I worked at Advantage Communications full-time

    Pros

    None that come to mind. The location is nice... lots of good places to eat down town

    Cons

    Pay is not good. Treatment is not good.


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  5. "Unless You Need a Job, Don't Bother!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Full - Time Employee in Charlottetown, PE (Canada)
    Current Employee - Full - Time Employee in Charlottetown, PE (Canada)
    Doesn't Recommend
    Negative Outlook

    I have been working at Advantage Communications (Less than a year)

    Pros

    1. Flex Scheduling;
    2.Clean Place (most days);
    3.Easy work

    Cons

    1. To many clicks-if you don't fit the mold out the door you go!
    2. To many QA's and Reviews (they are obsessed with them)
    3. They tell you one thing and do another;
    4. If you are looking to climb the co-operate later "FORGET ABOUT IT!!"
    5. To much drama for a centre that has less people then an Islanders game!
    6. Need to watch your back and what you say because certain co-workers will use it against you.
    7. Unless you need a job don't bother keep looking!

    Advice to Management

    Stop the clicks and make it fair for everyone especially in the promotional department and ease up some just because someone thinks outside of the box does not mean they are smarter then everyone else.


  6. "It's a Call Center - but that doesn't excuse them"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    I have been working at Advantage Communications full-time

    Pros

    Coworkers stuck on the same sinking ship, work-at-home opportunities, non-strict internet browsing policies, paid bathroom breaks (I notice someone else mentioned this.... we shouldn't give Advantage ideas)

    Cons

    Middle management is a joke, targets are outrageous and seem arbitrary, there is constantly a huge back-queue of calls because we are understaffed, and when it actually DOES slow down, they send people home early to pinch those pennies. Client(s) pay Advantage about $30/hour for each agent, but Advantage only pays the agent $10, so they are pocketing $20 to do... what, exactly? The premises are unkempt, dirty and gross, unsanitary, morale is at an all-time low, upper management couldn't give a spit, they are the lowest of the low sleazy call center companies.


  7. "My compliments..."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Contractor - Project Coordinator in Quezon City, National Capital Region (Philippines)
    Current Contractor - Project Coordinator in Quezon City, National Capital Region (Philippines)
    Recommends
    Positive Outlook

    I have been working at Advantage Communications as a contractor (Less than a year)

    Pros

    having more friends ,alot of people there is very nice person,and educated.happy to work with them and in the communication advantage Inc.

    Cons

    If there's no event or project ,no work ...

    Advice to Management

    Grab all the people you think there's a knowledge and love in their job and your company.


  8. "Soul sucking."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Support Representative in Charlottetown, PE (Canada)
    Current Employee - Technical Support Representative in Charlottetown, PE (Canada)
    Doesn't Recommend

    Pros

    It pays better than McDonalds and it is always hiring.
    The other agents who work there are nice, for the most part.

    Cons

    Impossible to find work/life balance as there is no option for set shifts.
    Middle management is more interested in Facebook than doing their jobs.
    Never get reviews on time, and the raises are laughable (wow, $0.15/hr more. That $24 extra a month for the next year is going to make me rich!)
    We are expected to be unaffected by constantly dealing with customers who scream at us for issues we can't fix. Can't hang up unless they swear.
    Workforce asks for more information than they need when one calls out sick then gossips about it in front of other employees.

    Advice to Management

    Fire all middle management, hire some of the good agents to be leads.
    Offer set shifts to employees who perform well.
    Allow flex time throughout the day for agents to get off the phones after a hard call, to collect themselves without a lead coming and screaming at them.