Advertising Checking Bureau Reviews | Glassdoor

Advertising Checking Bureau Reviews

Updated July 17, 2017
30 reviews

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2.0
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Brian Mc Shane
13 Ratings

30 Employee Reviews

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  1. ""Welcome To ACB""

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Specialist in Memphis, TN
    Former Employee - Account Specialist in Memphis, TN
    Doesn't Recommend

    I worked at Advertising Checking Bureau full-time (More than 3 years)

    Pros

    Compensation was fair, early leave for most holidays, casual environment, bonus was rewarded to employees at the end of the year, incentives program on occasion, paid sick and vacation (10) time.

    Cons

    This company deserves its own reality TV show. A LOT of gossip occurs between employees in certain departments. Grown individuals tattle tell on each either. Management is not very support until the risk of losing a major account happens. The success of their payment service group is dependent on whether or not the MIS and programming team does their job correctly and efficiently, which in most cases they do not. Additional help is not given to their account specialist until they become overwhelmed with day to day responsibilities. Management is aware of the internal issues and does nothing to rectify anything. Employees are hired because they know someone but not based on their work experience.

    Advice to Management

    Support your employees more, get a handle on the gossip, and hire qualified individuals.


  2. "Claims Processor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    No opinion of CEO

    I have been working at Advertising Checking Bureau full-time

    Pros

    Fun filled family atmosphere.

    Cons

    Not enough black leaders and no advancement.

  3. "Account Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Specialist in Bartlett, TN
    Former Employee - Account Specialist in Bartlett, TN
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Advertising Checking Bureau full-time (Less than a year)

    Pros

    You get paid holidays and usually get the day before off or leave early with pay.

    Cons

    It's a very unprofessional atmosphere. Competent people get penalized while the supervisor's "favs" get rewarded.
    The managers, including HR and all of them are very petty. I couldn't wait to leave there!

    Advice to Management

    Stop being so unprofessional and treat people right!


  4. "Mailroom Clerk"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Mailroom Clerk in Memphis, TN
    Current Employee - Mailroom Clerk in Memphis, TN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Advertising Checking Bureau full-time (More than a year)

    Pros

    It is a company that has longevity of 100 years in existence. The company is career oriented . They give you a chance to excel if you are dedicated to your job.

    Cons

    The pay is not that great but it is steady pay.

    Advice to Management

    I just believe in being fair about employees. If you do the work, above and beyond the call of duty, I think you ought to be recognized and awarded for your accomplishments.


  5. Helpful (1)

    "No real career growth"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Advertising Checking Bureau full-time

    Pros

    Family oriented environment. The employees are great.

    Cons

    Lack of leadership in Management

    Advice to Management

    Conducting an anonymous survey may uncover the truth about the lack of leadership.


  6. Helpful (2)

    "Terrible Management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Advertising Checking Bureau full-time

    Pros

    Rear view mirror as I left each day.

    Cons

    Management is composed of some of the most unprofessional people. Leadership in Phoenix office is very questionable (it starts at the top).

    Advice to Management

    True leaders are defined by a lack of pettiness, desire to make a difference, the ability to clearly communicate and, most importantly, the perception should not be one of favoritism (clearly missing in the Phoenix office).

    Amazing that the company does nothing in response to all of the negative reviews that they get. Any positive review on this site is more than likely the work of a couple of the "favorites".


  7. Helpful (2)

    "Claims Processor/ CSR"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Memphis, TN
    Former Employee - Anonymous Employee in Memphis, TN
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Advertising Checking Bureau full-time (More than 3 years)

    Pros

    Easy work...weekends off & paid holidays!

    Cons

    There is no advancement to move in higher positions even if you have a college degree. Low starting pay and terrible benefits. When a better position come available they decide to hire outside instead of training current employees even if your well qualified for the job. There is a lack of communication with team members, account specialist, and supervisors. Micromanagement of auditing claims is bothersome especially if you actually do meet and exceed your quota.

    Advice to Management

    Unprofessional supervisors. There needs to be an employee evaluation on upper management and supervisors on how to conduct themselves. Teach your employees about proper phone etiquette. There needs to be professionalism training on supervisors especially in the office setting.

  8. "Claims Processors"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative/DATA ENTRY CLERK in Memphis, TN
    Current Employee - Customer Service Representative/DATA ENTRY CLERK in Memphis, TN

    I have been working at Advertising Checking Bureau full-time (More than a year)

    Pros

    Good work hours, holiday friendly, ok starting pay, no weekends and a casual work environment.

    Cons

    Always cold year round

    Advice to Management

    N/A


  9. Helpful (3)

    "HELL ON EARTH"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Off on holidays and flexibility, that's it

    Cons

    For starters, they are prejudice and discriminate against blacks. They hired there family members and take away overtime for petty reasons and hire temps, which backfires because they show up one day and the next day they don't. If you are black and refer someone you know, they will not hire them..unless they are white. Management is horrible and the recently hired supervisors are unprofessional as well.

    Advice to Management

    Stop treating black people like they are garbage. We have families, bills and responsiblites just like you. If you keep running the company the way your doing and keep doing unethical things, you will be the one to blame for running YOUR company in the ground...not the employees.


  10. Helpful (7)

    "Find Another Ship, This One is Sinking."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Tempe, AZ
    Current Employee - Anonymous Employee in Tempe, AZ
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Working with this company has motivated me to redo my resume and find another job! Thank goodness for recruiters.

    Cons

    This is the worst company that I have ever worked for. Nothing but a revolving door for employment. No loyalty, weak leadership and questionalble business practices.

    Looking at their current job descriptions, they promise the following:

    Paid training because your success is our success
    Feel appreciated with our unique recognition programs
    Generous referral bonus
    Competitive pay with opportunities for merit increases after 90 days and annually
    Stay healthy with medical, dental and vision insurance benefits
    Develop financial security with our 401K plan
    Work/life balance with 7.5 hour work days and paid time off such as personal, sick and vacation days
    Stay engaged with employee events, such as free breakfast once a month

    The truth:
    Paid training - try a bunch of oudated powerpoint slides created about 10 years ago. The company does not pay for any certifications, schooling or basically anything that would make you more marketable. Why would they want you to become certified in something when they would then need to pay you more?
    Recognition programs - They have this stupid STAR program where each month your peers nominate you for the STAR peer award and basically pass back and forth this stupid brass star while telling the department about why their peer deserved the award. There is no monetary benefit or anything other than "praise" by your peers. Most people try to avoid this award.
    Generous referral bonus - Don't know how generous it is to those that you refer, as you are doing a disservice to anyone that you refer. Please refer them elsewhere if you want to maintain your friendship.
    Competitive pay - YOU HAVE GOT TO BE KIDDING ME! They get rid of people and then try to rehire people to do the same thing for less.
    Medical Benefits - Your better off on an exchange.
    401K plan - great if you can afford to contribute anything.
    Work/life balance - Vacation policies are dated. 7.5 hour workdays (hourly people get cheated here). If you are salaried, you work more than 7.5 hours.
    Employee events - Free peanut butter and doughnuts once a month . . . WHOOPEE!

    The only people that stick around are those that are either too old to find another job (and if they are too old and make too much, they are shown the door - if they are not in with the Management team).

    The management team is more like a ship of fools (Please reference Plato's Republic for further clarification). The Supervisory staff appears to be lead by a real estate champion with complete disregard for others and a sincere desire to look good at all costs to upper management regardless of the negative impact that it may have on direct reports or peers.

    Find another ship, this one is sinking.

    Advice to Management

    How can anyone provide advice to a Management team that is closed for business? Don't waste your breath with feedback, as it is really unwanted.


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