Aegis Agent Reviews | Glassdoor

Aegis Agent Reviews

Updated Sep 10, 2019

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3.3
4%
Recommend to a Friend
100%
Approve of CEO
Aegis CEO Lance Rosenzweig (no image)
Lance Rosenzweig
1 Ratings
  1. Helpful (1)

    "Honest review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Sales Agent in Fort Pierce, FL
    Doesn't Recommend
    Positive Outlook

    I worked at Aegis for less than a year

    Pros

    They pay you to work but I can't think of another pro

    Cons

    Management lies, low pay , no parking, Horrible retention rate even for a call center.

    Advice to Management

    Try retention and a pay raise

    Aegis2015-08-05
  2. "Review for Aegis"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Telecommunications Agent in Port Saint Lucie, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Aegis full-time for less than a year

    Pros

    Flexible hours for the new staff that starts working at Aegis Port Saint Lucie Offices. Willing to work with your schedule.

    Cons

    Repetitive work that can get annoying at times even though you may get good at it. Staff can be hard on new hires.

    Advice to Management

    Keep up the good work

    Aegis2016-01-20
  3. "Typical call center job."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Call Center Agent in Killeen, TX
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Aegis full-time for more than a year

    Pros

    Fed through lunches, great people to work around when days are slow and stressful

    Cons

    Management never agrees on anything. Management changes a bit too frequently

    Advice to Management

    Be a bit more organized

    Aegis2015-02-26
  4. Helpful (2)

    "Stressful"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Call Center Agent in Port Saint Lucie, FL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Aegis full-time for less than a year

    Pros

    If you need a job and looking for work it is a job.

    Cons

    The training was not sufficient, high turnover , no professionalism at all. For the amount of stress you endure the pay is not worth it.

    Advice to Management

    Be more selective with hiring and hire and promote people with more experience instead of just filing chairs.

    Aegis2014-11-06
  5. Helpful (1)

    "Sales Associate for Humana RS. 9999 Technology Blvd, Dallas Tx./Irving Tx"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Sales Agent in Dallas, TX
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Aegis full-time for more than 3 years

    Pros

    Experience. Something you can put on your resume nothing more.

    Cons

    This job is by far the most unprofessional job I have ever worked at. The supervisors are loud, and ghetto, they have no respect for the associates. They yell across the floor with no regards that you are on the phone with a members. They will fire you over personal dislike towards instead of work ethic. They can disrespect, speak to you rude and if you speak up for yourself your fired. If they do not like you , you... can forget about moving up in positions... They WILL find away to fire you. Instead they promote people who has been their for months based of off personal feelings while people who has been there for years are still sitting on the phones taking calls. This job is not professional and their is NO ROOM for growth.. and you constantly have to worry if you will have job tomorrow!!

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    Advice to Management

    Please investigate some of the supervisors you have in positions because some of them are abusing their authority. I could hardly believe what I was seeing some of your supervisors doing to hard working associates. Some of them are so unprofessional it's ridiculous.

    Aegis2014-07-17
  6. Helpful (1)

    "Meet cool people but very unorganized"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Sales Agent in Killeen, TX
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Aegis full-time for less than a year

    Pros

    Pay 9.00hr Meet new people own desk food options 8hr shifts

    Cons

    Leadership Training Caring about family Bonuses are a scam

    Advice to Management

    Management should practice what they preach and also know what they are talking about before they open their mouths.

    Aegis2014-05-16
  7. "An ok job! Not one to build a career in."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Sales Agent in Killeen, TX
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I worked at Aegis full-time for more than a year

    Pros

    I worked in four different campaigns (companies) while working with regions. I have acquired so much knowledge and am able to add each experience to my resume. I made a lot of friends which created a fun working environment for me and it definitely was an exciting place to work.

    Cons

    No raises. Can be very unorganized. Managers aren't well qualified, You get two 15 min breaks and a 30 min lunch each work day. Most campaigns require you to work weekends. Expensive and crappy benefits. No sales commission. It's hard to promote and the pay isn't worth all of the extra work.

    Advice to Management

    Set good examples for you team.

    Aegis2014-04-11
  8. "Great experience that I will carry with me through my career path."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Agent in Fairmont, WV
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Aegis full-time for less than a year

    Pros

    There are positions and work projects to suite employees of all preferences and personalities.

    Cons

    Strong multi tasking, and can be overwhelming at times.

    Aegis2014-03-28
  9. "Opportunity to learn a new skill set, rewarding, but clouded by many unnecessary frustrating challenges in the process."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Telesales Insurance Agent in New York, NY
    No opinion of CEO

    I worked at Aegis full-time for less than a year

    Pros

    1) Sponsorship for NYS Accident &Health insurance training and license exam. 2) Organized and efficient in getting all new hires through the pre licensing training course, registration for the New York State exam and documentation to become licensed in other states. 3) Learn the Medicare Program and work with eligible consumers to help them make informed decisions about insurance plan options. 4) Access to... Sponsor‘s (United Healthcare) well organized, content and product knowledge reading materials, although a few were long and repetitive, they prepared you well for the many certification exams that had to be taken and passed. 5) No time constraints on telephone calls so quality time could be spent addressing questions / concerns and educating consumers as needed. 6) Knowledgeable supervisors and most were genuinely interested in helping, although at times there could have been more supervisors on duty. 7) Full time 40 hours paid work week with prompt bi-weekly payment and payment choices.

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    Cons

    One of the prior reviewers said it best: there need to be more hands on training with sites and programs that are used on a daily basis and less time covering materials (or classroom exercises) that add little to no value. But having said this, here are the main reasons why new trainees become highly frustrated at Aegis. Intertwined hurdles: Training Program, Technological Infrastructure and Production... Floor Training Program: 1) The training program is poorly designed and on top of that the trainers used are not professional trainers and have little to no experience in teaching and facilitation skills or training in adult education. 2) The training production computer system (simulated model) is very unreliable as on any given day there are issues whereby some trainees have access to the system and others do not. As such valuable classroom time devoted to hands-on application, although not enough, and other learning objectives are often overshadowed by system problem issues / troubleshooting or other haphazard steps along the way. 3) Adding to the mix is the absence of a written manual or training guidebook that trainees could refer to on how to do stuff (e.g., scenarios, samples, demonstrations, etc.) and navigate through the systems. In essence you have no fall back reference tool at your disposal to help clarify, reinforce and facilitate learning. As a result you enter the live production cycle (i.e., working with clients) marginally prepared. You cope by trying to remain courteous with callers, making acceptable excuses for delays, apologizing, engaging in small talk or putting callers on hold multiple times, keeping an eye on the clock, while you figure something out either on your own or with the help of a supervisor. Fortunately, it gets better over time but I am certain those earlier callers (i.e., the patient ones) did not plan to spend as much “unproductive time” on the phone as they did. Inadequate training takes its toll on callers and agents alike! Technological Infrastructure and Production Floor: 1) Multiple non-integrated systems and distinct passwords to keep organized. 2) In addition to an unreliable computer training system, how calls get routed into the Call Center is another wonder at Aegis. It’s frustrating that you get calls that drop and you are not permitted to call people back, especially when you’ve convinced the caller to act. But things that are equally frustrating are calls that are routed to the wrong area and calls that are not spread equitably among all employees. There seemed to be a disproportionate number of Customer Service type calls (which you deal with to the best of your abilities) coming into the Medicare Sales Division, as well as the use of some kind of preferential call routing system. Simply, there were many situations of “the same people getting the right kind of calls” repeatedly, resulting in sales, and other employees barely getting any calls or either getting predominantly Customer Service type calls or calls not even related to the Medicare Program. 3) Purchasing a “low quality” headset from the company, when a similar quality headset could have been purchased at a local electronic store for much less money. (Note: it’s charged to you over two pay periods and you get to keep it at the end of the campaign.) 4) Noisy production floor with poor noise absorption equipment/furniture making it very difficult and/or impossible to hear callers or having to apologize to callers asking about the noise in the background. It’s bad enough that you have to contend with a neighbor agent who speaks loudly on the phone for various reasons. But when groups of people, who are not on calls, pass time loudly talking and debating among themselves, the noise level can be deafening and is very distracting, especially if you are on a call. At times it seemed more like a neighborhood block party, even in the classroom during “quiet study times” on some occasions, than a professional work environment. Finally, here is another thing that you can expect as well: 1) Lunch Break Stresses (30 Minutes). Not enough time to accomplish necessities such as a) waiting for slow elevators to go up and down; b) seeking food and/or running personal errands on the outside as needed; c) queuing up to use the tiny bathroom because only 2 of 3 cramped stalls are functioning most times; d) gobbling lunch down, time permitting, outside or while standing in the small, unappealing on-premise break room with limited seating capacity.

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    Advice to Management

    1) The program is a good one and serves a vital economic purpose for many people and could be made better and less stressful by investing more into training and technological infrastructure and encouraging more professionalism in the work environment. 2) Make use of professional trainers or train your staff to better prepare trainees for the production cycle with more hands on training with sites and programs... that are used on a daily basis. This will help ensure confidence in knowing how to navigate through the system and place this knowledge on par with the sponsor’s written product knowledge component of the program. Further training enhancement could also be achieved by incorporating a period of time in the training program where new trainees shadow experienced agents (as there are many returning agents in each training cycle) for a few days. And if for whatever reasons you are unable to do the above, at the very least, there should be a written training manual / guidebook (uniformly presented) for trainees to refer to as needed to reinforce learning objectives. This would be helpful overall and especially in those situations where trainees may not have been able to engage in pre-production calls / exercises, or not enough of them, due to system issues and/or other matters. The strategic objective is to facilitate learning and build confidence prior to the production cycle, better ensuring a positive outcome for everyone! 3) Get to the bottom of the call routing technological issues causing calls to be misdirected and/or un-equitably routed and make the job more productive for everyone. Supervisors should not have to spend time reprimanding employees on things beyond their control. (For example, lecturing people after every 5th call that does not result in a sale, when the prior 4 calls were all Customer Service type calls that should never have been routed to the area!) 4) Yes, headsets are essential to the job but can they not be provided either at no charge or at a better price point, assuming that the objective of selling them is to ensure that everyone is set and ready to go with the same equipment? Based on volume purchase alone, I would think that Aegis would be in a position to negotiate a better unit price with its supplier and pass the savings on to employees. 5) Consider extending the lunch break by 15 minutes to 45 minutes, this would help reduce some of the lunch break stresses regardless of cause and controlling factors.

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    Aegis2014-02-27
  10. "I LOVE AEGIS"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Agent in Killeen, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Aegis full-time for less than a year

    Pros

    It has great people everything is based on your performance which i like they do there best to make there employees happy we always have different actives going on which is exciting i don't know too many company's who really go out of there way like aegis does it truly is a great place to work.

    Cons

    things are always changing which make it difficult to make plans in advance and there are not a LOT of opportunities to earn bonuses but that depends on the campaign your in but the pay is pretty good for the area we are in I'm not complaining because there there is always opportunities to move up in leadership which you would earn more pay.

    Advice to Management

    open up more Q&A jobs

    Aegis2012-08-01
Found 21 reviews