Aegis Customer Care Associate Reviews | Glassdoor

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Aegis Customer Care Associate Reviews

Updated Oct 6, 2016

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1.9
73%
Recommend to a Friend
Aegis Global CEO Lance Rosenzweig (no image)
Lance Rosenzweig
0 Ratings
  1. Helpful (1)

    "Ok if your expectations are not too great"

    StarStarStarStarStar
    Former Employee - Customer Care Associate in Port Saint Lucie, FL

    I worked at Aegis full-time for more than 5 years

    Pros

    Support from co workers can mean a lot

    Cons

    Do not ever, in any way, expect a thank you from management

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    Aegis2012-10-13
  2. "Cool"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Customer Care Associate in Irving, TX
    Recommends
    Approves of CEO

    I have been working at Aegis

    Pros

    Everyone gets a chance to be hired

    Cons

    Downsizement and also some of the personalities in the associates

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    Aegis2011-03-20
  3. Helpful (1)

    "Excellence make it easy"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Care Associate in Hyderābād
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Aegis full-time

    Pros

    Friendly environment Many activities and events Very near to begumpet mmts railway

    Cons

    No hike in salary No early promotion

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    Aegis2016-10-06
  4. Helpful (2)

    "Not many nice things about this company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Customer Care Associate in Werribee, Victoria
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Aegis

    Pros

    Weekends off, detailed training and support during training.

    Cons

    Support drops off after training, it's an incredibly strict place as you get in trouble for taking breaks more than a minute later than you're supposed to. You have to get to work half an hour early to start up all your computer systems and log in because you get in trouble for not being on the phone exactly on the dot of the start of your shift and you don't get paid for that extra half an hour. Outdated systems, management have superiority complex, if you're sick you better be prepared to be sat down and told off for being sick even if you have a medical certificate, company lies to the staff and fires people over small things. Contracts only last for a year with companies so you're not guaranteed a job past a year.

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    Aegis2015-12-19
  5. "Aegis is a good plateform for employee."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Customer Care Associate in Bhopal
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Aegis

    Pros

    The best reason to work here is only one source view is one places. & earning to good sailary..

    Cons

    Continue log in 9 hour....

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    Aegis2015-01-06
  6. Helpful (1)

    "No respect for empolyees"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Care Associate 
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Aegis full-time for more than 3 years

    Pros

    staff that you are working with

    Cons

    We had a great team but had a lot of pressure on us when Telstra ended to sign up for origin and in auctal fact i would call it bulling and scare tactics we were advised if we signed up we would work no later than 7.30 and for this i agreed to give up my redundancy and move to origin. not even finished training and advised hours have been changed to 10.30 advised that the company knew i did not drive and relied on public transport i was virtually told not their problem advised that i would like my redundancy as they had not stuck to the agreement of the hours virtually laughed at and advised they are not offering redundancy now. i left after a meeting with manager half a hour before my shift ended as in the meeting i felt bullied and when i advised that we should have not been told to use our annual leave for the hours we can not work he advised unless i had a email confirming this i had no proof and when i advised it was not only me that had advised this that other members of my team had reported this to the union he smiling advised no email no proof. I have sat by and watch so many wrongs may i say not through telstra or origins doing though the Team leaders blame them for the wrongs i unfortunately going to take this further and strongly hate doing this but this job has left me stressed out feeling downtrodden and bullied.

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    Aegis2014-05-15
Found 6 reviews