Aegis Reviews in Irving, TX | Glassdoor

Aegis Irving Reviews

16 reviews

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Irving, TX

2.8
StarStarStarStarStar
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Approve of CEO
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Sandip Sen
4 Ratings

16 Employee Reviews

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Pros
  • They have a good gas card program, where you get a discount on gas prices (in 7 reviews)

  • Good environment and lovely campus (in 4 reviews)

Cons
  • Bad work environment lack of professionalism (in 9 reviews)

  • Lack of communication between managers and staff (in 5 reviews)

More Pros and Cons

  1. "java developer"

    StarStarStarStarStar
    Former Contractor - Senior Developer in Irving, TX
    Former Contractor - Senior Developer in Irving, TX

    I worked at Aegis as a contractor (More than a year)

    Pros

    very good company and team .

    Cons

    no cons,very thing is good.


  2. "CSR"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Irving, TX
    Former Employee - Anonymous Employee in Irving, TX
    Recommends
    Negative Outlook

    I worked at Aegis full-time (More than 3 years)

    Pros

    Easy to get hired there

    Cons

    Management out of India so they allow customer to berate or verbally assault you over the phone.

    Advice to Management

    More interpersonal skills training for supervisors and all training management and staff.

  3. "Help Desk"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Help Desk in Irving, TX
    Former Employee - Help Desk in Irving, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Aegis (Less than a year)

    Pros

    Good training. Friendly environment. Casual dress code..

    Cons

    Listed as NOC. Aegis is a housing for many telemarking/insurance/help desk. This wasn't a NOC, it was a help desk position.

    Advice to Management

    List your jobs correctly


  4. "Aegis Review"

    StarStarStarStarStar
    Former Employee - Customer Services Representative in Irving, TX
    Former Employee - Customer Services Representative in Irving, TX

    I worked at Aegis (More than a year)

    Pros

    Good customer service, and great hours.

    Cons

    I do not like the pay, they should give out bonus checks.


  5. "Honesty"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Irving, TX
    Former Employee - Anonymous Employee in Irving, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    There are no pros, the environment was ridiculous and unsafe.

    Cons

    The environment is unsafe. I had a broken leg and when someone called in a bomb threat there was a stampede and I was pushed around, knocked down, stepped on. Aren't you supposed to have plans in place that all employees are aware of to avoid such chaos?

    Advice to Management

    Stop getting your employees from the county jail.
    And all others should quit! YOU DON'T DESERVE ANY STARS YOU ARE IN THE RED... NEGATIVE


  6. "Organization has grown through acquisitions but does not have along term vision for success in the BPO industry"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Vice President of Sales in Irving, TX
    Former Employee - Vice President of Sales in Irving, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Aegis full-time (More than 3 years)

    Pros

    Has diversified and has global delivery centers which provides customer with service options

    Cons

    India centric culture with no focus on innovation and process management which is important for success in the BPO industry; largely a contact center organization

    Advice to Management

    Technology innovation is key to being successful in the contact center space; organization requires to be less India centric and invest in partnerships with leading tech co to compete effectivly


  7. "average place to work at"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software Engineer in Irving, TX
    Former Employee - Software Engineer in Irving, TX
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Aegis full-time (More than 3 years)

    Pros

    Small teams , so the team bonding is great

    Cons

    not much scope for growth

  8. "My Overall experience at Aegis was that I felt used in my pay, quality, and in just my presence."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Irving, TX
    Former Employee - Customer Service Representative in Irving, TX
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Aegis full-time (Less than a year)

    Pros

    If you looking for call center experience, thats the only pro.

    Cons

    Pay is not equal to the work you are doing when working with insurance policies. The complay is paid double your pay just for you coming to work. I was working in the summer time and there was not air conditioner in the main call center area. I was the second great seller on the floor and management pushed and pushed for more.

    Advice to Management

    I talked to management about my supervision and she did not have any thing to say. My supervision enforced rules but did not follow them hisself. Management really just looked for their dummies to run their projects because the rules changed everyday about what to say to the people. I was lead in my training room, helped all that needed b/c my trainer had a bad attitude but I could not move up.


  9. "Great Learning"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Analyst in Irving, TX
    Current Employee - Business Analyst in Irving, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Aegis full-time (More than a year)

    Pros

    Job Security
    Great Learning experience
    Fun environment

    Cons

    Annual Appraisal System
    Health & Other Benefits

    Advice to Management

    Better Healthcare benefits
    Employee Growth plan


  10. "Good place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Management in Irving, TX
    Current Employee - Management in Irving, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Aegis full-time (More than 3 years)

    Pros

    Team-oriented, hard workers, dedicated, focus on community

    Cons

    Need more middle management depth


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