Aeris Communications Reviews | Glassdoor

Aeris Communications Reviews

Updated August 28, 2018
41 reviews

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3.3
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Marc Jones
21 Ratings

41 Employee Reviews

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Pros
  • "You are given the opportunity to work closely with executives in the company and have the opportunity to actually make an impact on the company" (in 4 reviews)

  • "Because it's a smaller company interns are given a lot of projects, opportunities and learning experiences" (in 3 reviews)

Cons
  • "Work life balance is non-existent in certain departments" (in 3 reviews)

  • "Apparently, we were not trusted to work from home" (in 2 reviews)

More Pros and Cons

  1. Helpful (1)

    "Great company if you're looking for tremendous opportunity"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Aeris Communications full-time (Less than a year)

    Pros

    Strong leadership team that wants to do things well. Very smart and innovative employees in a company that allows them to thrive.

    Cons

    Because of strong growth, there are areas that could benefit from process improvement. Fortunately, the company is hiring lots of experienced people to help get it to the right place.

    Advice to Management

    Continue fostering a culture of innovation, resourcefulness and empowerment.


  2. "Good technology stack, but poor people management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Chicago, IL
    Former Employee - Anonymous Employee in Chicago, IL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Aeris Communications full-time (More than a year)

    Pros

    Opportunity to work in an in-demand and happening space in the telecommunications industry and use cutting-edge technology & tools for building IoT applications. The rating given is for the business domain & technology, and not for the company in particular.

    Cons

    No proper HR policies and personnel in place. Always in "startup mode" used as an excuse for poor work-life balance.

    Advice to Management

    Focus on keeping the employees happy and keep in mind that there is life beyond work. Also, have some confidence in your employees that they will deliver.

  3. "Growing the IoT credibility in the industry"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Operations Manager in Chicago, IL
    Former Employee - Operations Manager in Chicago, IL
    Recommends
    Positive Outlook
    Disapproves of CEO

    I worked at Aeris Communications full-time (More than a year)

    Pros

    Great team and Sillicon Valley agile way to work, smart people, very very collaborative and optimistics minded environment. Overall great work life balance. Good place to invent and reinvent yourself.

    Cons

    Young company and IoT business unit that sometimes lacks accountability and clear roles,it is fun chaos, some benefits fall short for the industry like no 401k match. There are some politics but getting to break those walls. High turn over. Avoid the flavor of the month management.

    Advice to Management

    Develop and keep your people trained, improve product vision and communication, decentralize some of the regional operations.


  4. Helpful (11)

    "Hardline policies, lack of direction"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Santa Clara, CA
    Current Employee - Anonymous Employee in Santa Clara, CA
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at Aeris Communications full-time (More than a year)

    Pros

    Lots of opportunity to grow because everyone is so understaffed.
    Fast growing space so it's hard to not grow.

    Cons

    Restrictive policies are heavy handed and do not engender trust. Unlimited PTO is really just 15 days and it's counted. No work from home ever. Requirement to be in the office between 8-5 is not very start up like or employee friendly.

    There is no HR -- if there is an issue that's too bad as there is no one to advocate for you.

    The company seems to lack clear strategy as it chases the next big deal making it difficult to execute plans as you can't rely on deliverables.

    The open office environment is a nightmare to try to get work done or concentrate.

    Advice to Management

    Loosen your 1980's beliefs that everyone has to be in the office all the time. Stay committed to strategies and stop chasing the next big deal.


  5. Helpful (12)

    "Culture and compensation policies badly need an overhaul; Trust is lacking"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Santa Clara, CA
    Former Employee - Anonymous Employee in Santa Clara, CA
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at Aeris Communications full-time

    Pros

    The IoT industry is growing fast and Aeris is riding the wave.

    Cons

    The positives of bonus, vacation and other parts of the policy were emphasized during the interview but, in reality, it was never as good as its made to sound and the restrictions were never communicated. For example, I only found out that the bonus policy is the following: You earn your bonus working from Jan through Dec and evaluations are done in the first quarter of next yer (if your manager gets around to it) and was paid over the next two quarters: 50% at the end of Q1 and 50% at the end of Q2. If you leave the company even a day before the last day of June (Q2), your bonus might or might not be paid depending on that manager's mood.

    Next, employees are told that there is unlimited PTO when, in fact, most employees have restrictions but it was left to the discretion of the manager so there's a lot of abuse. It does not matter if you work like a dog in the evenings and weekends, only face time is valued so good luck in having a work-life balance if you have a long commute or a doctor's appointment.

    One time, the cable providing phones and Internet connectivity was cut (due to construction) and would be down for more than 1 day. We were told that it would likely not be fixed the next day but the management insisted that everyone come into the office and they would have to communicate face to face. Apparently, we were not trusted to work from home. How does one communicate face-to-face when your colleagues are located all over the world but the phone and Internet is down in the office? Through smoke signals?

    Advice to Management

    Stop taking so much pride in not having any HR employees in the company. You have untrained managers, policies that are implemented inconsistently and a lot of politics at the senior management level.


  6. "Great company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Aeris Communications full-time

    Pros

    At this company the only thing holding you back is yourself. Apply yourself and don't let opportunities pass you by to learn.

    Cons

    Not enough workers for the amount of work that is needed.


  7. Helpful (5)

    "Innovative, smart, but some growing pains"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Santa Clara, CA
    Former Employee - Anonymous Employee in Santa Clara, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Aeris Communications full-time (More than 3 years)

    Pros

    Excellent teams in engineering, operations, finance and marketing. Innovative technology that is ahead of the curve. Very smart product decision-making by executive team. Clearly a leader in IoT.

    Cons

    Smart companies grow fast and Aeris management has not yet faced the realities of the employee experience. Policies are not communicated well. Unhappy employees have little recourse. Not a lot of room for promotion (although this may be changing with the growth).

    Advice to Management

    Your employees need more clarity and like it or not, they need actual people to support their employment-related questions.

  8. "Network Engineer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Good learning and faster growth.

    Cons

    Engagement between management and employee


  9. Helpful (1)

    "Big Opportunity"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    I've worked at startups previously, and I feel like I struck gold @ Aeris. The market opportunity is absolutely massive -- and the company has a real shot at capturing it. Unlike most high-growth startups, the company has been profitable for years, and is growing rapidly in multiple dimensions (bottom line, new international offices, expanded technology stack). Like all high-growth startups, Aeris is what one exec likes to call a "target rich" environment - with more work to do than people to do it. If you have a real startup constitution (and are happy pushing forward amidst ambiguity and immature processes), that translates into countless opportunities to have impact and add value. If you are more of a "big company" person who likes fixed processes and boundaries around your role, or if you like to work from home, it will feel like chaos and you won't enjoy it. The other major plus is the CEO -- respected, sharp as hell, and decent all around -- the high quality management team and staff. There are a lot of capable, effective and genuinely good people with a real "no politics / no BS" approach here. Lastly, if you appreciate diversity, this place really is a melting pot!

    Cons

    There is currently no 401k matching plan, which would definitely be nice to have... and the Santa Clara office is not in the best location.

    Advice to Management

    Do as much as you possibly can to clarify and reinforce the culture you want. The right principles, and the right managers are there, but as the company has grown we need better processes to ensure we are hiring the right people and training them to really lead.


  10. Helpful (5)

    "Sick Enviroment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Santa Clara, CA
    Current Employee - Anonymous Employee in Santa Clara, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Aeris Communications full-time (More than a year)

    Pros

    There is still some nice people that are willing to help and thrive for the company.

    Cons

    Too many chiefs.
    Lack of motivation and management.
    Infrastructure problems and outages every day.


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