Aeroplan Reviews | Glassdoor

Aeroplan Reviews

Updated October 15, 2017
25 reviews

Filter

Filter

Full-timePart-time

2.9
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
(no image)
Rupert Duchesne
14 Ratings

25 Employee Reviews

Sort: PopularRatingDate

  1. "Always Changing"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Aeroplan full-time

    Pros

    Some really smart people across the workforce.
    More customer data available than imaginable.

    Cons

    Organisational structure and change management process block speed of progress.
    Culture of self promotion over joint wins.
    Adoption of own product suite could be better.


  2. "Super lame company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Supervisor in Richmond, BC (Canada)
    Former Employee - Supervisor in Richmond, BC (Canada)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Aeroplan full-time (More than 5 years)

    Pros

    I loved my co-workers (mostly), the challenges of my position, the pay, and the benefits.

    Cons

    Top level management are some of the worst I've ever seen
    Wanted to shake things up to get rid of the more senior people at top wages and instead got rid of the more junior people who did 10x the work and were paid half as much. Idiots.

    Advice to Management

    If it ain't broke don't fix it.

  3. "Cssa"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - CSSA in Richmond, BC (Canada)
    Former Employee - CSSA in Richmond, BC (Canada)
    Recommends
    Negative Outlook
    Disapproves of CEO

    Pros

    Best coworkers you can ever have! Great benefits and easy job. Accessible via public transit. Discounted miles for employees to buy.

    Cons

    Horrible management from aimia, nobody understands the airline operations in upper management. Radical decisions made by aimia which resulted in horrible customer experience and ridiculous wait times. Zero job security

    Advice to Management

    The immediate managers were great but upper management really needs to learn the cause of failure. The best asset of a company are their employees but Aimia does not seem to understand that. Keeping employees informed and asking for opinions would be greatly appreciated


  4. "Aeroplan review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager Partner Marketing in Toronto, ON (Canada)
    Former Employee - Manager Partner Marketing in Toronto, ON (Canada)
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Interesting type of marketing (Loyalty); good budgets to use for initiatives, progressive technology and communication channels to work with; good to gain experience and then move on

    Cons

    Management very secretive, back stabbing environment not collaborative; hostile

    Advice to Management

    Be more honest with employees; need to develop a sense of team work and collaboration


  5. "Overwhelmingly busy and blah"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Director in Toronto, ON (Canada)
    Former Employee - Director in Toronto, ON (Canada)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Nice downtown offices in Toronto and Montreal
    Some good people to work with
    Recognized brand in Canada
    Average pay structure

    Cons

    Nothing changes
    Everyone is super busy but no real work actually happens
    Something dramatic needs to change for the culture to appreciate actual progress.


  6. "Good company"

    StarStarStarStarStar
    Former Employee - Anonymous Employee in Vancouver, BC (Canada)
    Former Employee - Anonymous Employee in Vancouver, BC (Canada)
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Aeroplan full-time (More than 8 years)

    Pros

    I was paid a good salary and had a flexible schedule that allowed me to work long stretches in order to take lots of paid time off

    Cons

    2 years of "upgrading" systems and processes caused much employee and customer dissatisfaction, no commissions due to union environment


  7. "Customer service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Richmond, BC (Canada)
    Former Employee - Customer Service Representative in Richmond, BC (Canada)
    Recommends
    Negative Outlook
    Disapproves of CEO

    I worked at Aeroplan full-time (More than 5 years)

    Pros

    Pay isnt too bad. Unionized

    Cons

    Unorganized company. Management doesnt know your job.

    Advice to Management

    None

  8. "Excellent environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - IT Ops Lead in Montreal, QC (Canada)
    Former Employee - IT Ops Lead in Montreal, QC (Canada)
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    I found it easy to work with this company, the people were great, the projects were exciting to work on, and the challenge was always present. Pushed me to learn more and become more and the team there appreciated what I did for them. Great teamwork.

    Cons

    As a consultant, you don't get the benefits. And I don't care much for benefits except for one that would have been great to extend to the consultants: being allowed to go to Aeroplan Days events. It's an event that brings everyone together, and I believe it should be done for everyone involved in making the company great, not just employees.


  9. Helpful (3)

    "Management side"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Management in Montreal, QC (Canada)
    Current Employee - Management in Montreal, QC (Canada)
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I have been working at Aeroplan full-time (More than 5 years)

    Pros

    The pay is extremely competitive. The health plan is, in my experience, unparalleled. There is RRSP matching (essentially a pension), and you can buy an extra week of vacation.

    Cons

    This place is ridiculous. Typical bottom-line nonsense, laying people off, offshoring, increasing workloads on existing staff, changing direction every few months... very typical corporate job with the executives in Toronto and the workers in Montreal, with all the executives so busy using buzzwords and maximizing profit for the shareholders that they have completely lost site of life in the trenches.

    Advice to Management

    Stop implementing plans without the required infrastructure. Your people are overworked and the ones you don't lay off are burning out or quitting in droves despite the handsome compensation, and no amount of outsourcing will correct the brain drain you appear not to recognize. Your company is crumbling, there are hardly any people left that even understand how all the systems work together.


  10. "call center"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service and Sales Agent in Vancouver, BC (Canada)
    Former Employee - Customer Service and Sales Agent in Vancouver, BC (Canada)
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Aeroplan part-time (More than 5 years)

    Pros

    life, work balance excellent. Interesting work with ongoing training as needed for new products. Great co workers. All the benefits. Union job. Good pay.

    Cons

    staffing does not always cover the busy call volume.


Showing 25 of 29 reviews
Reset Filters