Aetna Reviews in Blue Bell, PA | Glassdoor

Aetna Blue Bell Reviews

Updated February 15, 2017
54 reviews

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Blue Bell, PA

3.4
Star Star Star Star Star
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Aetna Chairman, President, and CEO Mark T. Bertolini
Mark T. Bertolini
31 Ratings

54 Employee Reviews

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Pros
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More Pros and Cons

  1. "Instructional Design and Development"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Instructional Design and Development in Blue Bell, PA
    Current Employee - Instructional Design and Development in Blue Bell, PA
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Awesome training program and staff development. Work at home opportunities. Flexible schedules if you are not phone staff.

    Cons

    Not enough career advancement opportunities.


  2. "Program Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Blue Bell, PA
    Former Employee - Anonymous Employee in Blue Bell, PA
    Recommends
    Negative Outlook
    Approves of CEO

    I worked at Aetna full-time (More than a year)

    Pros

    flexible work locations/schedule
    good co-working environment (on my team)

    Cons

    lack of collaboration (due to so many varied locations)
    some middle-managers are not qualified to lead staff


  3. Helpful (1)

    "Infertility Case Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Infertility Nurse Case Manager in Blue Bell, PA
    Former Employee - Infertility Nurse Case Manager in Blue Bell, PA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Aetna full-time (More than 5 years)

    Pros

    Close to my home
    No weekends or Holidays

    Cons

    Only if you are a "PET" do you succeed
    People with knowledge are not utilized
    Unless you are a "Pet"

    Advice to Management

    Do not take days away to long time employees .
    Do not lay people off before a merger
    Wait til after merger
    Have compassion and work with employees who have critically ill spouses


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  5. Helpful (3)

    "private"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Blue Bell, PA
    Former Employee - Anonymous Employee in Blue Bell, PA
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    They care about wellness of company, provide programs to enforce health. Also have good 401k match and school loan payment match.

    Cons

    Bad management that were promoted because of years in company slid into that role. Constant job eliminations, no dept. Is safe anymore.
    Work at home caused unfairness with those that were required to come in everyday

    Advice to Management

    Get to know your departments, don't just expect reporting managers to tell you and listen to employee surveys. I know so many people let go that were hard workers and company kept the slackers in the department


  6. Helpful (10)

    "Lousy Company/some great people"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager in Blue Bell, PA
    Former Employee - Manager in Blue Bell, PA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Aetna full-time (More than 10 years)

    Pros

    *Telework
    *Knowledgeable co-workers
    *Pay day every 2 weeks

    Cons

    *Out of touch CEO more concerned with being seen as hip/cool then effectively leading company
    *"Aetna Way" core values not demonstrated by leadership team
    *Constant emphasis on doing more with less
    *Cronyism and favoritism infects key departments
    *Yearly loss of benefits like vacation days, increasing deductibles, rising costs for health insurance that frequently exceed what other employers charge
    *Continued efforts to off-shore Customer Service and IT areas to places like India, the Philippines, Costa Rica and Columbia
    *Unsupportive management that provides no guidance or mentoring for job advancement opportunities
    *Holding yearly employee surveys that list key dis-satisfiers yet mundane items are selected as "priorities" for the year
    *Annual layoff/job elimination cycles or "early retirement" packages
    *Not an age friendly employer. Less than 10% of Aetna's workforce is over age 50
    *Non-competitive wages/salary for comparable positions in other companies
    *Annual performance review and rating system a joke. Employees are rated on a curve with 80-85% of employees rated "3" on a 1-5 scale
    *The company announces quarter after quarter earnings growth yet employees get 1-3% annual salary increases or less than their bonus targets for inexplicable reasons
    *After a decade of leading by offering telework to employees, Aetna is now forcing work-at-home employees (many who are WAH due to office closings/real estate moves) to return to the office if they are within 50 miles of a "strategic" site

    Advice to Management

    Hopefully the Dept. of Justice wins its lawsuit blocking the Aetna and Humana merger and the Aetna Board of Directors cleans house of the current leadership from the CEO on down after payout of a 1 billion dollar ($1,000,000,000) break-up fee.


  7. Helpful (4)

    "A lot of opportunity for career development, but no time or operational support to pursue any of it"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Project Manager in Blue Bell, PA
    Current Employee - Project Manager in Blue Bell, PA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Aetna full-time

    Pros

    Loads of benefits, work at home options, wide variety of opportunity across multiple business lines

    Cons

    Work-life balance can be challenging at best. Most areas function in "re" active mode instead of "pro" active mode.

    Advice to Management

    Despite the level of operational overhead there never seems to be enough staff to support existing business.


  8. Helpful (2)

    "Overall a good company/job in healthcare"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Blue Bell, PA
    Current Employee - Anonymous Employee in Blue Bell, PA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Aetna full-time (More than 3 years)

    Pros

    I don't work weekends. Many managers care about the wellbeing of the employees. Work with members (patients) to help them improve their health while cutting costs- very practical/realistic areas of concern for members.

    Cons

    Not enough emphasis on employee health/wellness. Needs improvement re implementing healthier culture/practices got the employees benefits. Ex= other companies provide standing/walking desks to all employees or have scheduled exercise throughout the day. Whereas many of us sit in our desk chairs 8-10hrs/day. Job satisfaction can be highly dependent on who your supervisor/manager is. Some are not competent in their position and not well organized as a group (managers/supervisors), which leads to staff confusion/frustration. Web basses job aids can be overwhelming (too much info & not well organized). This mirrors the cons of member benefits/programs as there is a wealth of info/resources however hard for members to navigate.

    Advice to Management

    Streamline resources/information on the computer for ease of use. Might need to be an Aetna wide initiative as there are too many variations by department/unit/location.


  9. Helpful (3)

    "costumer service"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Blue Bell, PA
    Current Employee - Anonymous Employee in Blue Bell, PA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Aetna full-time

    Pros

    -401k, $200 wellness reimbursement, employee tuition reimbursement and work at home option for most jobs

    Cons

    Do not follow their own Aetna Values, and high deductible medical plans,

    Advice to Management

    Practice what you preach


  10. "Summer Associate"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Intern - Summer Associate in Blue Bell, PA
    Former Intern - Summer Associate in Blue Bell, PA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Aetna as an intern (Less than a year)

    Pros

    -great projects to work on to develop skills and gain experience
    -helpful team that is always there for you
    -open to new ideas for projects and inviting
    -great culture in work place

    Cons

    Could improve on getting interns from other field locations involved. It is difficult to work in teams when half the team is at the Hartford location. There was little direction about the intern project.

    Advice to Management

    There should be more focus on getting interns from different offices more involved and giving them the same opportunities as Hartford interns do.
    Provide more direction for these interns.


  11. Helpful (1)

    "Many changes but overall a decent place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Medical Economics Senior Consultant Lead in Blue Bell, PA
    Former Employee - Medical Economics Senior Consultant Lead in Blue Bell, PA
    Recommends
    Positive Outlook
    Disapproves of CEO

    I worked at Aetna full-time (More than 3 years)

    Pros

    -Nice people to work with but not very technology capable.
    -Have good technology stacks (SAS, netezza, tableau)
    -Good 401k
    -interesting work at times but for the most part innovation is discouraged

    Cons

    -Talent leaving
    -Repetitive work
    -Room for advancement is limited
    -horrible health benefits
    -upper management utterly confused
    -serious lack of talented leaders



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