Aetna Reviews in Blue Bell, PA | Glassdoor

Aetna Blue Bell Reviews

Updated November 15, 2017
62 reviews

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Blue Bell, PA

3.2
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Aetna Chairman, President, and CEO Mark T. Bertolini
Mark T. Bertolini
36 Ratings

62 Employee Reviews

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Pros
Cons
  • work life balance needs to improve (in 79 reviews)

  • Health benefits are poor especially for a health insurance company (in 65 reviews)

More Pros and Cons

  1. "Network Account manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Network Account Manager in Blue Bell, PA
    Current Employee - Network Account Manager in Blue Bell, PA
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Aetna full-time (More than 10 years)

    Pros

    Support, excellent Management, awesome Training, great ethics

    Cons

    not a lot of ways to move up


  2. Helpful (2)

    "Anonymous"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Blue Bell, PA
    Former Employee - Anonymous Employee in Blue Bell, PA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Aetna full-time (More than 10 years)

    Pros

    PTO, WAH, Flexibility, laptops, 401 K

    Cons

    Favortism, no real growth potential, lack of communication, unethical practices

    Advice to Management

    Listen to your employees and accept accountability instead of placing blame on others. Communicate better to staff

  3. "Case Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Blue Bell, PA
    Current Employee - Anonymous Employee in Blue Bell, PA
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Aetna full-time (Less than a year)

    Pros

    Fair salary, work at home

    Cons

    Heavy caseload, work 50-60 hrs/wk, no overtime as salaried employee


  4. "IT Project Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Blue Bell, PA
    Former Employee - Anonymous Employee in Blue Bell, PA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Aetna full-time (More than 10 years)

    Pros

    Overall its a pretty good company to work for but some departments can be more challenging than others. Some older technology mixed with newer components overall things work pretty well together. However most applications are very complex due to the combination of technology and industry requirements.
    Pay is competitive and work life balance can be good if you learn to manage everything at the same time.

    Cons

    Some levels of management can be challenging to deal with at times. The IT department had become extremely process driven. Over the last few years they have taken steps to address this issue to some extent.
    Work life balance used to be much more skewed ,but over the last few years this has gotten better as well.

    Advice to Management

    Keep employees engaged and make sure the work life balance is maintained so people don"t get burnt out.


  5. Helpful (4)

    "Customer service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service in Blue Bell, PA
    Current Employee - Customer Service in Blue Bell, PA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Aetna full-time (More than a year)

    Pros

    Unfortuneately the only pros are the 401k match,PTO time occassional view of deer playing in the field and air conditioning.

    Cons

    Not what I expected from.the interview .Absolutely no opportunity for growth,immature staff,multiple policies that overlap and contradict for members. Pay is very low given the demands and responsibility placed on employees. Prior experience and education are not recognized as everyone starts at the same rate. Environment is very cliquish.

    Advice to Management

    Listen to your people pay them accordingly,recognize the workers vs slackers stop rewarding slackers. Initiate a system for training where what's being taught is consistent and uniform not based on training style and interpretation . Get in the practice of Giving all the information not just on a need to know basis. Stop making an atmosphere for progress contingent upon who you know and who likes you vs your work,work ethic and performance.
    Hire actual adults.
    Pay the people fairly. If the CEO can make 30.7 million for instituting policies that choke members, then reps can be paid at least 22/hr for having to deal with those policies, and computer systems that constantly go down.
    Organization is key. The resources used to answer 1 question is ridiculous. Everything is all over the place. Just to answer 1 question you have to use 10 screens 4 websites a mentor line etc.


  6. Helpful (8)

    "Avoid at all costs"

    StarStarStarStarStar
    Former Employee - Anonymous Employee in Blue Bell, PA
    Former Employee - Anonymous Employee in Blue Bell, PA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Aetna full-time (More than 3 years)

    Pros

    None that I can think of. People were friendly near the beginning. Not so much once you acclimate to your environment.

    Cons

    Where do I start? I would highly recommend not working here. I was a mid tier employee and was micro-managed to death. Incompetencies was a major theme among mid-tier to high level managers. Don't encourage independent thought. Wants you to be a drone even though I scored 97% averaged across 16 exams when I went through their training class. 70% of your work day would be dealing with office politics and backstabbing and the rest of the 30% of the work day you had to get your work done what you were hired for in the first place! That's an example of poor time management.

    Advice to Management

    Actually listen to the concerns of your employees to try to better there lives even a little instead of brushing them aside and playing office politics. No wonder no employees come forward with concerns. They fear retribution if concerns are brought forward. Like what happened to me.


  7. Helpful (14)

    "Soon to take early retirement"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Nurse Manager in Blue Bell, PA
    Current Employee - Nurse Manager in Blue Bell, PA
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I have been working at Aetna full-time (More than 10 years)

    Pros

    Aetna has been a great place to work. Wonderful colleagues and the work at home was a huge plus, really helps with work/life balance.

    Cons

    Many depts taken over by merging companies with extreme management styles along with an arbitrary decision to force teleworkers back to the offices. Problem is there is no room because they got rid of real estate when they created telework years ago, now people are crammed together and its gross.

    Advice to Management

    Take a look at depts where people are leaving in droves, there is a reason. The Aetna way philosophy is rapidly disappearing unfortunately.

  8. "anonymous"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Blue Bell, PA
    Former Employee - Anonymous Employee in Blue Bell, PA
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Aetna full-time (More than 5 years)

    Pros

    excellent work/life balance, good benefits, nice work environment, collaborative culture, helpful management, excellent, in depth training program

    Cons

    Really can't think of any cons

    Advice to Management

    None


  9. Helpful (3)

    "Program Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Blue Bell, PA
    Former Employee - Anonymous Employee in Blue Bell, PA
    Recommends
    Negative Outlook
    Approves of CEO

    I worked at Aetna full-time (More than a year)

    Pros

    flexible work locations/schedule
    good co-working environment (on my team)

    Cons

    lack of collaboration (due to so many varied locations)
    some middle-managers are not qualified to lead staff


  10. Helpful (3)

    "Infertility Case Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Infertility Nurse Case Manager in Blue Bell, PA
    Former Employee - Infertility Nurse Case Manager in Blue Bell, PA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Aetna full-time (More than 5 years)

    Pros

    Close to my home
    No weekends or Holidays

    Cons

    Only if you are a "PET" do you succeed
    People with knowledge are not utilized
    Unless you are a "Pet"

    Advice to Management

    Do not take days away to long time employees .
    Do not lay people off before a merger
    Wait til after merger
    Have compassion and work with employees who have critically ill spouses


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