Aetna RN Case Manager Reviews | Glassdoor

Aetna RN Case Manager Reviews

Updated April 13, 2017
43 reviews

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RN Case Manager

3.7
Star Star Star Star Star
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Recommend to a friend
Approve of CEO
Aetna Chairman, President, and CEO Mark T. Bertolini
Mark T. Bertolini
24 Ratings

Employee Reviews

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Pros
Cons
  • work life balance needs to improve (in 73 reviews)

  • Terrible health insurance (not even taking into consideration (I WORKED FOR A (in 59 reviews)

More Pros and Cons

  1. "RN"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Comp & Benefits
    • Senior Management
    Former Employee - RN Case Manager in Houston, TX
    Former Employee - RN Case Manager in Houston, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Aetna full-time (More than 3 years)

    Pros

    great benefits got to go home to work after a year

    Cons

    very large they can be slow to react to processes


  2. Helpful (5)

    "Better Than Night Shift in a Nursing Home"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - RN Case Manager, CCM in New Albany, OH
    Current Employee - RN Case Manager, CCM in New Albany, OH
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Aetna full-time (More than 5 years)

    Pros

    Salary is good. Work from home. Our nurses really care about our members and give all we have to make sure our members have what they need within their benefits. Lower level managers are great.

    Cons

    Telemarketing to beg member's to use their benefits. CM are held accountable (do not get raise or bonuses), even when member's do not answer the phone or return calls. Auditors are subjective (which also affects your raises and bonuses). If they like you and want you to advance, you get good audits. It they want you gone, you get bad audits. Promotions are no based on merit. Productivity is not based on what we actually do, we are expected to have the same productivity on a day with 3 hours of mandatory meetings that we do on regular days -forcing overtime. Staff are educated than management.

    Advice to Management

    They do not take advice because they see nothing the matter with what they do. I wish, just once, an upper management person for ask for my opinion on how to improve some workflows. End line staff need to be more involved in workflow development. Explain rationale for necessary changes and plan the changes with the involved staff.


  3. Helpful (2)

    "RN Case Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Case Manager (RN) in Arlington, TX
    Former Employee - Case Manager (RN) in Arlington, TX
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Aetna full-time (More than 3 years)

    Pros

    Work at home opportunities allow flexibility
    good 401K plans
    tuition reimbursement

    Cons

    Always changing workflows without consulting front end users (especial clinical roles) could be counterproductive


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  5. Helpful (5)

    "RN Case Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - RN Case Manager in Cleveland, OH
    Former Employee - RN Case Manager in Cleveland, OH
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Aetna full-time (More than 10 years)

    Pros

    Work at Home. Good Salary

    Cons

    No opportunity for advancement. Ineffective clinical documentation system. All calls are monitored and critiqued. Nurses expected to ask scripted questions to members even if not relevant to situation.

    Advice to Management

    Allow clinical judgment. Explain rationale for change.


  6. "RN Case Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - RN Case Manager in Houston, TX
    Former Employee - RN Case Manager in Houston, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Aetna full-time (More than 3 years)

    Pros

    they have great managers that are open to help

    Cons

    there is nothing I could say

    Advice to Management

    improve in communication and opportunities


  7. "Case Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Case Manager (RN) in Saint Louis, MO
    Current Employee - Case Manager (RN) in Saint Louis, MO
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Aetna full-time (More than 5 years)

    Pros

    Good benefits and competitive pay. Several positions are work from home

    Cons

    Very large company and when Humana accquired, will be larger.

    Advice to Management

    Continue to advocate for your employees


  8. "Nurse Case Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Registered Nurse Case Manager in Phoenix, AZ
    Current Employee - Registered Nurse Case Manager in Phoenix, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Aetna full-time (More than 8 years)

    Pros

    I love their telework program and they are consistent with providing raises and bonuses. 'They also offer health perks that are very good.

    Cons

    Raise and bonuses are typically keeping up with inflation.

    Advice to Management

    Listen to employees and value their time and effort.


  9. "Case manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - RN Case Manager in Richfield, OH
    Current Employee - RN Case Manager in Richfield, OH
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Good pay
    Work life balance
    Health benefits

    Cons

    Multiple lay off occurs in three year span


  10. "Rn case manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - RN Case Manager in Hartford, CT
    Current Employee - RN Case Manager in Hartford, CT

    I have been working at Aetna full-time (More than a year)

    Pros

    Very friendly atmosphere and great employee benefits

    Cons

    There are no negative comments

    Advice to Management

    N/a


  11. Helpful (2)

    "utilization review nurse"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - RN Case Manager in San Antonio, TX
    Current Employee - RN Case Manager in San Antonio, TX
    Doesn't Recommend
    Positive Outlook

    I have been working at Aetna full-time (More than 5 years)

    Pros

    Work at home, friendly co workers.

    Cons

    Poor Pay, supervisors delegate too much of their work to the staff.

    Advice to Management

    Do more work and less delegating to over worked staff.