Aetna Reviews | Glassdoor

Find your next job here

Aetna Reviews

Updated January 18, 2018
181 reviews

Filter

Filter


1.0
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
Aetna Chairman, President, and CEO Mark T. Bertolini
Mark T. Bertolini
100 Ratings

181 Employee Reviews

Sort: PopularRatingDate

Pros
Cons
  • work life balance needs to improve (in 80 reviews)

  • health insurance premium is surprisingly high for employees (in 66 reviews)

More Pros and Cons

  1. "Aetna Inc."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager, IT Project Management in Pittsburgh, PA
    Former Employee - Manager, IT Project Management in Pittsburgh, PA
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at Aetna full-time (More than 3 years)

    Pros

    Good people; I worked on teams with high-quality, dedicated and helpful people. Very competitive compensation and benefits package. Flexible work situation (work from hope opportunities, fair work/life balance).

    Cons

    Annual layoffs were regular and widespread, even in the face of record revenues and profits, affecting solid (and even top) performers; this kept a large portion of the workforce living in fear for their jobs ... and of course led to low morale (and even lower employee engagement scores).
    Additionally, there was constant pressure to increase the span-of-control for management - so much so that it became commonplace for managers (regardless of performance levels) to be demoted into individual contributor roles ... this is a reprehensible practice that has been in place for several years, up to and including 2017.
    In the technology area, there was an obsession with high utilization rates (i.e. we were encouraged to maximize "billable" project hours, billable back to the lines of business), and an obsession with high allocation rates (i.e. if a resource appeared to be less than fully-allocated on a project, there was pressure to eliminate resources); this was another reprehensible practice which caused good managers to be constantly forced to justify their teams' impact and preserve their teams' jobs.
    All of these served to create extremely high attrition rates (due to involuntary and voluntary departures), which of course led to shortages of subject-matter experts, confusion and frustration for those that remained.

    Advice to Management

    Allow attrition to occur naturally, avoiding the annual layoffs (in the face of record revenues and profits).
    Eliminate the reprehensible practice of demoting high-performing managers due to span-of-control concerns.
    Evaluate utilization and allocation targets and adjust to more realistic targets; this will prevent managers from constantly being on the defensive.


  2. "Not a place I would refer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Aetna full-time (More than 3 years)

    Pros

    None really any pros about it

    Cons

    The benefits are bad. I mean really bad for a health care insurance company. They company does a lot of things to fake numbers they submit to the state, and there is no leadership support .

    Advice to Management

    Get it together

  3. "Mobile Developer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Mobile Engineer in Denver, CO
    Former Employee - Mobile Engineer in Denver, CO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Aetna full-time (More than a year)

    Pros

    The Mobile Team is amazing, very helpful and team building is a must.
     Agile
     SCRUM
    2 week sprints
    commitments are easy to hit.

    Cons

    Management doesn't have any idea what they are doing, or why they do it.
    Very political.
    Mistakes aren't tolerated.

    Advice to Management

    Listen to your teams and get your head in the game.


  4. Helpful (1)

    "Do Not Work In IT At Aetna"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Business Analyst in Hartford, CT
    Current Employee - Senior Business Analyst in Hartford, CT
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Aetna full-time (More than 5 years)

    Pros

    Many dedicated people in IT who work hard despite the lack of executive leadership. Any success is despite senior management.

    Cons

    Do NOT work at this company in IT unless you like being dictated to and not listened to as well as feeling demoralized.

    Communication is NOT welcome up the chain. Recognition for your work from upper levels in non existent.

    No senior leadership empathy at all. Surveys have low scores about management, but nothing is ever done.

    EVP level communication with lower levels is non existent.

    Advice to Management

    CVS needs to clean house and remove many IT executives before the company goes down the tubes completely which may already be irreversible.


  5. Helpful (1)

    "Terrible HR Policies"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Aetna full-time

    Pros

    There are no pros of working at Aetna

    Cons

    HR Policies are awful. Discrimination is prevalent. No value for performance

    Advice to Management

    Focus on people that actually perform and add value rather than managers who just manipulate


  6. Helpful (6)

    "Nurse Case Management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Registered Nurse Case Manager in Blue Bell, PA
    Current Employee - Registered Nurse Case Manager in Blue Bell, PA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Aetna full-time (More than a year)

    Pros

    Benefits are ok, compensation is ok - on paper, I love my nurse colleagues

    Cons

    It’s all about the numbers - weighted productivity and metrics - however, they won’t disclose what the weighted productivity is based on! I have NEVER worked for an employer who will not disclose what they “grade” you on or what each task you perform is worth...... Aetna does not care about their members and outcomes, they only care about the “numbers” and what their reports generate! Nursing DOES NOT always fit into a box..... There is no transparency with this job and the expectation is kept secret! Upper management is invisible and direct supervisors have their hands tied. This culture is toxic and not the least bit supportive. Now they are requiring multi-state licensure for their nurses and they expect this extremely time consuming task to be done on your own free time! The salary appears fair on paper, but when you are threaten by your managers to complete the task of obtaining 25 extra state licenses without any time allotted during your work day - your compensation is pathetic! Total bait and switch!! Extensive training that really doesn’t prepare you for your job! The senior administrative assistant is just down right nasty!! The computer programs are bulky, cumbersome and not user friendly - built for reporting only and there are known glitches that really don’t capture everything you do and they are aware of it but your still held accountable! Just buying time......and then I’ll most likely move on to a better company such as Accolade, BC/BS, etc..... Maybe it’s a good thing that they are being bought by CVS........

    Advice to Management

    Try to perform your job with NO knowledge of what or how your graded, and see how you well you do. Don’t threaten your employees! Pay attention to retention! And last but not least, people don’t leave bad jobs, they leave bad managers and supervisors!


  7. Helpful (6)

    "Constant Mgmt Turnover & Lack of Training"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Aetna full-time (More than 10 years)

    Pros

    It's very difficult to find pros when there are so many cons in our department and team.

    Cons

    We lack mentoring and training. We have seniors within the department who won't or don't share or document knowledge. The perception is keeping their knowledge makes them valuable but all it really does is weaken the team. It's unfortunate as it causes a lot of stress and wastes a lot of time when knowledge isn't documented and shared.

    We also have a constant churning of management. Within our team, some of us have had up to eight managers within the past three years; and, three within the past seven months. With the constant turnover it's very difficult to receive a fair evaluation.

    As salaried employee we are also expected to make up our time away from work for days where we work less than eight hours. BUT, we're also expected to be available for after hours calls and meetings but aren't compensated or paid for those additional hours.

    Advice to Management

    Find the root cause of your management turnover.
    Create a training program. Until the training program is fully developed, have your Senior team members document the policies and procedures.
    Remember...employees don't leave companies; they leave the management.

  8. Helpful (2)

    "Would not recommend"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Allentown, PA
    Current Employee - Customer Service Representative in Allentown, PA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Aetna full-time (More than a year)

    Pros

    Start pay at $16.00 an hour

    Cons

    Terrible employee benefits, forced to change job titles. Provider service jobs are being outsourced overseas. Under staffed

    Advice to Management

    Treat your employees better


  9. Helpful (2)

    "Poor Management/Leadership - OUT OF TOUCH!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Benefits decent with their wellness incentives that help somewhat offset the high deductible plans. As long as you don't need to use your medical insurance it's not that expensive.

    They say the right things about their culture and service - too bad it's not real.

    They do have a lot of charitable works in the communities that are nice. Again, it's public facing and a different story inside the walls about how charitable they are to their employees.

    Cons

    When you have to bring body guards to visit one of your facilities and meet your staff but none of your employees can come near you - you may have an ego problem. Mark B. has forgotten what real people do for a living and what it means to have to work for your paycheck and health care. His employees can't speak to him so how can he speak about what it's like to be a normal person living paycheck to paycheck paying their medical bills? He knows nothing of the "common man" from his ivory tower making more in 2 minutes than most of this employees make in a year.

    The management they keep in place is poor. LOTS of micromanagement extreme style and poor leadership, decision makers in place. Knee jerk reactions and finger pointing at every turn. You will not have a chance to figure out a problem and present solutions without 5 layers of management on your back directing you what to do and say/not-say.

     VERY low morale and lack of caring who gets stepped on as someone climbs over you to go higher. If you're not part of the favorites you won't ever move up or out of your dept. Your supervisor can block any application to another team/department simply because they don't like you.

    Pay increases annually are very low. Bonuses have been decreasing as well.

    Lots of working on weekends, holidays, long nights for no thank you or reward.

    It is a shame to see such a historical company go to CVS and it be run the way it is by leaders who are not in touch with doing what is right by their employees. Maybe CVS can bring that to this company.


  10. Helpful (2)

    "Nurse"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Nurse in Detroit, MI
    Former Employee - Nurse in Detroit, MI
    Doesn't Recommend
    Neutral Outlook

    I worked at Aetna full-time (More than a year)

    Pros

    Good place to work if you can get in.

    Cons

    Recruiters never read resume and are easily intimidated causing to miss more than qualified candidates.

    Advice to Management

    Actually read what is submitted. HR Department even thinks recruiters and managers are short sighted in hiring.


Showing 181 of 1,929 reviews
Reset Filters