Aetna Reviews | Glassdoor

Aetna Reviews

Updated February 26, 2017
231 reviews

Filter

Filter


2.0
Star Star Star Star Star
Rating Trends Rating Trends
Recommend to a friend
Approve of CEO
Aetna Chairman, President, and CEO Mark T. Bertolini
Mark T. Bertolini
91 Ratings

231 Employee Reviews

Sort: Popular Rating Date

Pros
Cons
More Pros and Cons

  1. "Director of Clinical Health Services"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Director in Detroit, MI
    Former Employee - Director in Detroit, MI
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Aetna full-time (More than 5 years)

    Pros

    benefit package, location, dedicate line staff

    Cons

    Toxic environment, over worked, constant staff attrition. Executive leadership out of touch with the needs of the frontline staff. Oppressive and punitive. i

    Advice to Management

    Listen to issues being addressed. Hold executive leadership accountable. Invest in training program for the leadership team.


  2. "It's a job"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Aetna full-time (More than 10 years)

    Pros

    Work at home; flexible schedule; reasonable benefits; can be a good place if you find the right insulated environment - they are few and far between.

    Cons

    Clueless senior management; no job security; organization in constant flux; very tight with $$; employees are not valued contrary to company rhetoric.

    Advice to Management

    Leave. You have been here too long and are out of touch.


  3. Helpful (2)

    "Management"

    Star Star Star Star Star
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Aetna full-time

    Pros

    The ability to work from home

    Cons

    The tenured employees lack pride and accountability for their work


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "POT nurse"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Aetna full-time

    Pros

    Ability to telework enhances work/life balance

    Cons

    No opportunities for advancement. Departments work in silos with very little shared information.

    Advice to Management

    Harness the experience and talents of your employees and grow future leadership from within.


  6. Helpful (4)

    "there seems to be alot of common threads on these reviews"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service
    Current Employee - Customer Service
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Aetna full-time (More than 5 years)

    Pros

    casual dress - the CEO talks about a lot of wonderful things and makes you feel good about working there

    Cons

    those same wonderful things do not make it to front line employees - as noted by other reviewers here
    "Ageism is a serious issue
    team leaders favoritism
    harassment based on age, disability,
    Don't feel valued as a person or employee
    Pick individuals for advancement based on their skill set not how much you like them personally
    Leaders act in self-interest,
    This company's culture is abysmal.
    Nationwide layoffs and forced early retirement.
    Mgt promotes based on who they like personally
    undeserving employees were occasionally presented awards that included money.
    favoritism shown"
    To all of that I can only add
    those who did not accept the early retirement offer are now being targeted for termination
    do not ever expect assistance from HR their role is strictly to protect management/the company

    Advice to Management

    its a shame that all the great things we hear in company meetings never filter down. there are many team leads supervisors etc who need to be replaced or demoted that there are no internal resources to voice an opinion is just dumb


  7. Helpful (4)

    "Getting worse every year"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Aetna full-time (More than 5 years)

    Pros

    Pay, co-workers, generous PTO, telework

    Cons

    Health insurance is terrible, constant corporate training on improving processes that never gets implemented, clueless management, limited opportunity for growth


  8. Helpful (1)

    "Infertility Case Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Infertility Nurse Case Manager in Blue Bell, PA
    Former Employee - Infertility Nurse Case Manager in Blue Bell, PA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Aetna full-time (More than 5 years)

    Pros

    Close to my home
    No weekends or Holidays

    Cons

    Only if you are a "PET" do you succeed
    People with knowledge are not utilized
    Unless you are a "Pet"

    Advice to Management

    Do not take days away to long time employees .
    Do not lay people off before a merger
    Wait til after merger
    Have compassion and work with employees who have critically ill spouses


  9. Helpful (2)

    "Customer Service"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Dental Customer Service in Jacksonville, FL
    Former Employee - Dental Customer Service in Jacksonville, FL
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at Aetna full-time (More than 10 years)

    Pros

    Great learning experience, I certainly received a reality check in lots of different areas. I was very happy to make a positive difference in the lives of so many policy holders.

    Cons

    Poor training from people unqualified to teach. Seniority counts for nothing outside vacation scheduling. Mgt promotes based on who they like personally. Salary increases based on team leaders favoritism. Entry level mgt the worst in categories of inappropriate gossip. If you become employed there, keep your mouth shut, and your personal business private. Opportunities for advancement almost nonexistent. Ageism is a serious issue.

    Advice to Management

    Stop playing favorites. Favoritism is not cute, it hurts innocent people who are trying to pay the same bills in life as you are.


  10. "Savages"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Care Coordinator
    Former Contractor - Care Coordinator

    I worked at Aetna as a contractor (Less than a year)

    Pros

    The pay is good, I went through a temp agency.

    Cons

    Management. They make people scared of their jobs because of how intimidating they are.

    Advice to Management

    Dont just fire people, put them on improvement plans to get better at their jobs...


  11. Helpful (1)

    "Company trying to change"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Project Manager in Hartford, CT
    Former Employee - Project Manager in Hartford, CT
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Aetna full-time (More than 3 years)

    Pros

    - Work life balance is ok for most
    - Benefits are OK
    - Conscientious effort to attract new, diverse talent for aging work force
    - Perks such as tuition reimbursement, student loan repayment, health screenings, Apple watch discount

    Cons

    - Low pay
    - Health plan is not good (My wife's company offers Aetna. I did a comparison for family health insurance. Aetna was only slightly better in terms of deductible and Out-of-pocket max)
    - Can easily be pigeon-holed into current job role
    - Aging workforce, lifers
    - Low opportunity for upward growth. Traditional culture for advancement, facetime at HQ

    Advice to Management

    Offering early retirement, laying off workers, difficultly attracting newer and diverse talent, on top of Humana merger being block - may be tough time ahead going lean



Showing 231 of 1,537 reviews
Reset Filters