Aetna Reviews | Glassdoor

Aetna Reviews

Updated March 28, 2017
486 reviews

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3.0
Star Star Star Star Star
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Aetna Chairman, President, and CEO Mark T. Bertolini
Mark T. Bertolini
207 Ratings

486 Employee Reviews

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Pros
Cons
More Pros and Cons

  1. "Ok place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Office Assistant in Arlington, TX
    Former Employee - Office Assistant in Arlington, TX
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Aetna full-time (More than 10 years)

    Pros

    Flextime, vacation time, cafe, close to home

    Cons

    Nepotism and favoritism are the norm here

    Advice to Management

    Fairness and truth always prevails. Be proactive with changes not reactive


  2. Helpful (2)

    "A Call to Action"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Executive
    Former Employee - Account Executive
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Aetna full-time (More than 3 years)

    Pros

    Overall, the people that support Aetna are fantastic. Many front line people within sales, account management, and service, have a sense of purpose and are driven by the mission to serve its members. Aetna has a great work life balance - as nearly 40% of its employees work from home. I also believe that Aetna is poised to take on any challenges as it relates to healthcare reform and is working towards ways to differentiate themselves by providing tools that engage its members and providers in a positive and meaningful way.

    Cons

    Being one that had a positive outlook at Aetna, it has unfortunately been shaped by some negatives. First, the compensation is not competitive with the market - which is why I left. Benefits were ok - as medical insurance premiums were relatively high compared to both current and past companies. However, where I am most concerned is with how the current expansion into Canada has gone. This has left some employees without access to benefits and has placed significant burdens on individual contributors well being.

    Advice to Management

    My call to leadership is to engage immediately. There are significant liabilities that could harm Aetna's ability to expand into new markets. Before you chase new endeavors, it is critical to align HR, Legal, Product, Sales, and Service to what aligns with Aetnas values. This is not happening, and it could very well jeopardize future expansion into other markets. It is important to ask questions and to provide due diligence that serves what is best for the company. Believing that things are right because one person says so does not define a final verdict without going into the weeds. Dig deeper and find what will be best for the company and the members that are being served, not what is going to advance ones career.


  3. Helpful (1)

    "Ok"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    No opinion of CEO

    I have been working at Aetna full-time

    Pros

    Ok company to work for.

    Cons

    Could not advance within department due to needing to be an RN. Could not transfer to other departments due to not having claims experience but could not get claims experience because I was "over qualified" for customer service. Would not work with me with scheduling due to child care.


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  5. Helpful (2)

    "Opportunities"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Neutral Outlook
    Approves of CEO

    I have been working at Aetna full-time

    Pros

    Multiple jobs in different departments

    Cons

    There is no official training for the job.

    Advice to Management

    Set up a week training that is job specific.


  6. Helpful (1)

    "Good company that could be great"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Middle Management
    Current Employee - Middle Management
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Aetna full-time (More than 10 years)

    Pros

    Great colleagues to work with, Ability to work from home, diverse culture, worldwide company

    Cons

    Long hours, constantly reorganizing, offshores to many jobs, job eliminations

    Advice to Management

    Keeps the jobs in the US and invest more in your current workforce


  7. "Its Ok."

    Star Star Star Star Star
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Aetna full-time

    Pros

    Co-worker are enjoyable to work with.

    Cons

    Management sometimes do not handle issue the way policy states certain issues should be handled.


  8. Helpful (3)

    "Customer Service Representative"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative
    Current Employee - Customer Service Representative
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Aetna part-time (More than 10 years)

    Pros

    Decent pay, benefits, health conscious company. If you work in Hartford or PA its probably better than elsewhere. The option to work at home is great, although they are now cutting back on this.

    Cons

    If you're in a smaller office, you tend to get overlooked. Also whenever there are layoffs, the front line staff are the first to go, despite numerous middle managers who seem completely unnecessary. They seem to be making strides at keeping talent, but historically haven't seemed to care much.

    Advice to Management

    Find better ways to cut costs than taking the easy way out of laying off front line staff. There are massive amounts of waste, duplication of work, unnecessary time consuming workflows, as well as systems that are technologically lagging, which all lead to decreased productivity which if eliminated could save many jobs. Also, do we need to have such a top heavy structure?


  9. Helpful (2)

    "Good if you like long hours"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager in Hartford, CT
    Former Employee - Manager in Hartford, CT
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Aetna full-time (More than 5 years)

    Pros

    With the exception of the somewhat costly health benefits, the other benefits -- especially related to health and wellness, as well as financial health -- are outstanding. Also, the pressure/long hours varies by department.

    Cons

    Most management expects long hours. The idea of "PTO, or Paid Time Off" is a bit of a joke, as employees generally check e-mails and work during days off.

    Advice to Management

    Most of what you're doing is awesome. But please consider work/life balance and how important that is to the health and well-being of your employees. Focus on quality, not quantity. Discourage multi-tasking.


  10. "Project Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Project Manager in High Point, NC
    Current Employee - Project Manager in High Point, NC
    Recommends
    Negative Outlook

    I have been working at Aetna full-time (More than 10 years)

    Pros

    Great values, benefits, support for volunteering, casual dress, flexible hours, wellness plans

    Cons

    Salary review process, compensation, 401K provider has limited fund options

    Advice to Management

    Tendency towards micro-management at direct supervisory or management levels is discouraging to innovation.


  11. Helpful (1)

    "Mercy Care Plan Member Services"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Member Service Representative in Phoenix, AZ
    Former Employee - Member Service Representative in Phoenix, AZ

    I worked at Aetna full-time (More than a year)

    Pros

    -Good supplemental benefits such as schooling and wellness reimbursement.
    -Opportunities can be made to grow related skills and network.
    -Occasionally events are presented to do paid volunteer events outside of the normal position (though it must be approved pending business needs)

    Cons

    -Attendance occurrences don't roll off until a year from the time they accrued.
    -The position has unrealistic metrics for time and quality.
    -Mandatory overtime.

    Advice to Management

    Open part-time positions. Hire to appropriately divide workload. Decrease hiring delay and streamline inter-office position changes. Consider more flexible scheduling.



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