Aetna Reviews | Glassdoor

Aetna Reviews

Updated October 18, 2017
557 reviews

Filter

Filter


3.0
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
Aetna Chairman, President, and CEO Mark T. Bertolini
Mark T. Bertolini
242 Ratings

557 Employee Reviews

Sort: PopularRatingDate

Pros
Cons
  • work life balance needs to improve (in 74 reviews)

  • Health benefits are poor especially for a health insurance company (in 64 reviews)

More Pros and Cons

  1. Helpful (1)

    "Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Negative Outlook
    Approves of CEO

    I worked at Aetna full-time

    Pros

    Enjoyed the people I worked with

    Cons

    Seems like everything was an emergency


  2. "Wellness Consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Aetna full-time

    Pros

    Great Company-Flexible work schedule with work life balance

    Cons

    Little Support for this role within the company

    Advice to Management

    Walk the floor and listen to your people.

  3. "No sense of job security"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    No opinion of CEO

    I worked at Aetna full-time

    Pros

    Great group of people to work with.

    Cons

    Loss the sense of job security on the Workers Compensation side of the business. Employees remaining are over worked - the departments are under staffed.


  4. "finance"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Aetna full-time (More than 8 years)

    Pros

    benefits were good for employees

    Cons

    layoffs every year, leaership is a chaos

    Advice to Management

    needs new mgmt and leadership


  5. Helpful (1)

    "Quality Project Manger"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Aetna full-time

    Pros

    Great benefits for all employees

    Cons

    The teams work in silos


  6. Helpful (1)

    "Not as amazing as they claim to be"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Member Service Representative
    Former Employee - Member Service Representative
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Aetna full-time

    Pros

    They promote a friendly environment. Frequent food days, celebrations, scavenger hunts, ceremonies, etc. to boost morale. Most of the supervisors are nice.

    Cons

    Management is very inconsistent. You can get an attendance point for calling off (which is completely fair) but then someone on another team can call off and somehow slide by without getting a point. It depends on who your supervisor is. Some of them are buddy-buddy and play favorites, others are fair across the board, and others yet are very uppity and like to micromanage. Favoritism is abhorrently obvious.

    You are given way too much information to use on your calls, and have to be able to navigate several computer systems to find information, while keeping the hold time and after-call time to a minimum. You get dinged by QA for not following the ridiculous "Quest" mantra that they drill into your brain from day 1 of training. If someone calls in to simply pay a bill, you will get marked if you don't somehow empathize with them, paraphrase the issue, and summarize everything. Often times this causes members to become frustrated because they want to get off the phone. You are expected to take ownership of the call no matter how difficult it is, and you are not allowed to have time off the phones to research and call the member back. Task management and grievance teams are useless and will send your notes back with a coaching saying that you were wrong.

    Another glaring issue with this company is the lack of communication between the departments. Members are frequently transferred to you by a misinformed rep from another department and then become irate when you tell them you need to transfer them again. Reps in other departments are hesitant to take calls and sometimes will outright refuse to take them. When you call a mentor or helpdesk for assistance with an issue you sometimes end up with a very rude person who berates you for not navigating the massive policies instead of helping you. And this happens again and again, with nothing being done to fix it.

    Advice to Management

    I have no advice to give as I can see that the company is just going to get worse.


  7. Helpful (1)

    "It’s a job."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Analyst in Jacksonville, FL
    Former Employee - Senior Analyst in Jacksonville, FL
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at Aetna full-time (More than 8 years)

    Pros

    Decent 401K, telecommuting possible, healthy life styles program that reimburses for exercising. If you just need an income, it’s a job.

    Cons

    Health insurance is so disappointing. Horrible management. Aetna is hiring new employees at $16 an hour instead of letting employees transfer internally. If you are married and have a spouse with a job and good health insurance this may be a decent place to work. If you are the breadwinner or you have goals and ambitions, look somewhere else. CEO speaks about mindfulness and exercise. Smh. Some people cannot leave their desks for hours at a time. He is so phony. For anyone coming in at $16 an hour, you will be glued to your computer/phone for hours. The emails to remind employees to get up and move for 5 minutes every hour are for management because no one else has that luxury. But everyone receives them so you are reminded just how far down you rank.

    Advice to Management

    Listen to your employees. You make a big deal about diversity, listen to all employees! Aetna used to take pride in how happy their employees were. Apparently the present goal is to see how far they can push employees before they quit.

  8. "Appeals nurse consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I have been working at Aetna full-time

    Pros

    Great company for women with small children.

    Cons

    Bonuses are not comparable to other companies for the same roles.


  9. "Big Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Architecture Leader in Hartford, CT
    Current Employee - Architecture Leader in Hartford, CT
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Aetna full-time (More than 10 years)

    Pros

    Great people, great facilities. Lots of opportunities to move within the company.

    Cons

    Since it's a public company they focus too much on what drives the share price and not enough on making a great product.

    Advice to Management

    Keep your employees happy and everything else will follow.


  10. Helpful (1)

    "Bad Judgement"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Tucson, AZ
    Former Employee - Anonymous Employee in Tucson, AZ
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Aetna full-time (Less than a year)

    Pros

    Great company to work for and good benefits.

    Cons

    Hired me before they were ready too and then did a layoff within 5 months of working for the company something they knew about before they hired me. Bad Call


Showing 557 of 1,812 reviews
Reset Filters