Aetna Reviews | Glassdoor

Aetna Reviews

Updated March 27, 2017
1,504 reviews

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Full-time Part-time

3.3
Star Star Star Star Star
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Aetna Chairman, President, and CEO Mark T. Bertolini
Mark T. Bertolini
729 Ratings

1,504 Employee Reviews

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Pros
Cons
More Pros and Cons

  1. "Ok"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    No opinion of CEO

    I have been working at Aetna full-time

    Pros

    Ok company to work for.

    Cons

    Could not advance within department due to needing to be an RN. Could not transfer to other departments due to not having claims experience but could not get claims experience because I was "over qualified" for customer service. Would not work with me with scheduling due to child care.


  2. "Precert nurse"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Precert Nurse in Orlando, FL
    Current Employee - Precert Nurse in Orlando, FL
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Aetna full-time (More than 8 years)

    Pros

    Work at home which is being removed

    Cons

    Unbelievable amounts of work. Basically Slavery. Salary not in keeping with amount of work required. This companys managers are shady. The management lies and slowly finds ways to push people out of there jobs. Two faced managers,are cliquey. Constant foreign language chatter in office. If you do great work or they try to sabotage and undermine great workers. False reviews. Bullying of workers. Staff is blamed for everything while "the favorites" are selected for special projects. Work is always given "Overseas" even when Sponsors clearly indicate they want STATESIDE workers. ways to get around these requests are done without the sponsor knowing. American nurses AETNAWIDE lose their jobs.............. Job is fine although training no longer is complete or efficient. The incompetent management and blame shifting is unbelievable! The company is greedy and they do not care about the sponsors employees or members (customers)

    Advice to Management

    Stop the favoritism


  3. Helpful (1)

    "Aetna Specialty Pharmacy FL"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Precert Nurse in Orlando, FL
    Current Employee - Precert Nurse in Orlando, FL
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Aetna full-time (More than 10 years)

    Pros

    Used to be a good company, Very Poor now

    Cons

    , 2017
    Helpful (2)
    "Precert"

      Employee - Anonymous Employee

    Doesn't Recommend

    Negative Outlook

    CEO Makes Money while American nurses with mortgages, children, bills, lose their jobs to "Overseas"
    I work at Aetna Pharmacy full-time
    Pros
    Work from home, Schedule, Hours, technology
    May be hope as new management in place...............
    Cons
    Unbelievable amounts of work. Basically Slavery. This company has managers who are shady. The management constantly lies and finds ways to push people out of there jobs. Jobs given to overseas workers even when the sponsor clearly requests "stateside workers: a way to give work overseas is always found'
    No longer: formal training, just learn as you go. Two faced managers are cliquey. Constant chatter in foreign language in workplace If you do great work or they try to sabotage and undermine great workers. False reviews. Low ratings and bonus Bullying of workers. Staff is blamed for everything while "the favorites" are selected for special projects. Favoritism is always a part of this company.
    Job is interesting. However Aetna constantly trying to prevent members/patients from receiving the care they deserve and need. The incompetent management and blame shifting is unbelievable! The company is greedy and they don't care at all about their employees or the customer/member"s health.

    Advice to Management

    No advice to be given they do this on purpose!


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  5. "My review of Aetna"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Project Manager in Sacramento, CA
    Former Employee - Senior Project Manager in Sacramento, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Aetna full-time (More than 8 years)

    Pros

    Many professional co workers. Team atmosphere.

    Cons

    Benefits are only average for a health insurer.


  6. Helpful (2)

    "A Call to Action"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Executive
    Former Employee - Account Executive
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Aetna full-time (More than 3 years)

    Pros

    Overall, the people that support Aetna are fantastic. Many front line people within sales, account management, and service, have a sense of purpose and are driven by the mission to serve its members. Aetna has a great work life balance - as nearly 40% of its employees work from home. I also believe that Aetna is poised to take on any challenges as it relates to healthcare reform and is working towards ways to differentiate themselves by providing tools that engage its members and providers in a positive and meaningful way.

    Cons

    Being one that had a positive outlook at Aetna, it has unfortunately been shaped by some negatives. First, the compensation is not competitive with the market - which is why I left. Benefits were ok - as medical insurance premiums were relatively high compared to both current and past companies. However, where I am most concerned is with how the current expansion into Canada has gone. This has left some employees without access to benefits and has placed significant burdens on individual contributors well being.

    Advice to Management

    My call to leadership is to engage immediately. There are significant liabilities that could harm Aetna's ability to expand into new markets. Before you chase new endeavors, it is critical to align HR, Legal, Product, Sales, and Service to what aligns with Aetnas values. This is not happening, and it could very well jeopardize future expansion into other markets. It is important to ask questions and to provide due diligence that serves what is best for the company. Believing that things are right because one person says so does not define a final verdict without going into the weeds. Dig deeper and find what will be best for the company and the members that are being served, not what is going to advance ones career.


  7. Helpful (2)

    "Case manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Aetna full-time

    Pros

    Work from home, Schedule, Hours, technology

    Cons

    Unbelievable amounts of work. Basically Slavery. This companys managers are shady. The management lies and slowly finds ways to push people out of there jobs. Two faced managers,are cliquey. If you do great work or they try to sabotage and undermine great workers. False reviews. Bullying of workers. Staff is blamed for everything while "the favorites" are selected for special projects. Job is fine. The incompetent management and blame shifting is unbelievable!The company is greedy and they purpose my overcharge members for the plans that offer nothing. This place is constantly getting sued most recent my they were sued by DOJ for violating antitrust laws by trying to merge with Humana ..which was of course blocked.

    Advice to Management

    No advice to be given they do this on purpose!


  8. Helpful (1)

    "Good company that could be great"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Middle Management
    Current Employee - Middle Management
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Aetna full-time (More than 10 years)

    Pros

    Great colleagues to work with, Ability to work from home, diverse culture, worldwide company

    Cons

    Long hours, constantly reorganizing, offshores to many jobs, job eliminations

    Advice to Management

    Keeps the jobs in the US and invest more in your current workforce


  9. Helpful (2)

    "Opportunities"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Neutral Outlook
    Approves of CEO

    I have been working at Aetna full-time

    Pros

    Multiple jobs in different departments

    Cons

    There is no official training for the job.

    Advice to Management

    Set up a week training that is job specific.


  10. "anonymous"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Blue Bell, PA
    Former Employee - Anonymous Employee in Blue Bell, PA
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Aetna full-time (More than 5 years)

    Pros

    excellent work/life balance, good benefits, nice work environment, collaborative culture, helpful management, excellent, in depth training program

    Cons

    Really can't think of any cons

    Advice to Management

    None


  11. "Its Ok."

    Star Star Star Star Star
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Aetna full-time

    Pros

    Co-worker are enjoyable to work with.

    Cons

    Management sometimes do not handle issue the way policy states certain issues should be handled.



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