Aetna Reviews | Glassdoor

Aetna Reviews

Updated April 26, 2017
1,534 reviews

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Full-time Part-time

1,534 Employee Reviews

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Pros
Cons
  • work life balance needs to improve (in 73 reviews)

  • Terrible health insurance (not even taking into consideration (I WORKED FOR A (in 59 reviews)

More Pros and Cons

  1. "Member Service Rep."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Member Service Representative in Baton Rouge, LA
    Current Employee - Member Service Representative in Baton Rouge, LA
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at Aetna full-time (More than a year)

    Pros

    Great PTO days
    They try hard to accommodate request off
    Starting pay is great

    Cons

    Member Service unable to work from home!
    Work some holidays.
    Sometime the work environment can be frustrating. Which could be resolved if worked from home !
    Benefits could be better
    No suggestions are taking
    Your attendance points take A YEAR to roll off!!!

    Advice to Management

    Listen to memeber service suggestions and take action. More employees would stay if we could work from home. It's a lot of drama and unhappy member service reps in the office!


  2. Helpful (1)

    "Good company overall"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Administration in Atlanta, GA
    Former Employee - Administration in Atlanta, GA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Aetna full-time (More than 10 years)

    Pros

    Storied history, large and stable

    Cons

    rigid culture, matrix model,

    Advice to Management

    unlock the creativity and let the company benefit from new and innovative products and services


  3. Helpful (2)

    "Nurse"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Allentown, PA
    Current Employee - Anonymous Employee in Allentown, PA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Aetna full-time (More than 8 years)

    Pros

    Work from home. Work from home. Work from home. Work from home work from home work from home. Work from home. Work from.

    Cons

    Changing work week for nurses, initially hired as Monday thru Friday and no holidays, now want to make nurses work anywhere from 6 to 7 days a week with little incentive. No overtime. Will not listen to nurses who actually do the job already short on staff. Will not consider a weekend team of nurses. Passive aggressive threats to force nurses to "volunteer" or will have to be mandatory. No planning just bad ideas that the upper management implements and the lower level employees have to follow.

    Advice to Management

    Listen, and actually take the time to hear what your employees are saying.


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  5. "No bad reviews"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service in Rockville, MD
    Current Employee - Customer Service in Rockville, MD
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Aetna full-time (More than 8 years)

    Pros

    family oriented they are very open to suggestion my immediate supervisor works with you regardless of any issues he always put his employees first

    Cons

    I cannot think of any cons at this time I really enjoy working at Aetna .. I do not have anything negative to say


  6. "Technology Lead"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Hartford, CT
    Former Employee - Anonymous Employee in Hartford, CT
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Aetna (More than 10 years)

    Pros

    Fantastic people, challenging work, stretch goals, freedom to innovate and deliver

    Cons

    Antiquated customer systems, a big disconnect between senior management beliefs and feet-on-the-street work that has to get done to overcome the shoddy systems

    Advice to Management

    Stop talking and listen.


  7. Helpful (1)

    "Always changing"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Manchester, NH
    Current Employee - Customer Service Representative in Manchester, NH
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Aetna full-time (More than 8 years)

    Pros

    Work at home. Work with a great team, great supervisor , good PTO time, will work with you if need a flexible schedule

    Cons

    Pay is low, always need OT on phones and it's hard to stretch and move around, always changing job expectations. Have to ask for vacation six months in advance. Being a CCR we are not kept up
    To date on what is happening.

    Advice to Management

    Remember their is more to Aetna than CT and management. Would be nic if they talked to the "lowly" workers


  8. Helpful (1)

    "Changing Company But Good Pay"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Columbus, OH
    Former Employee - Anonymous Employee in Columbus, OH
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I worked at Aetna full-time (More than 10 years)

    Pros

    pay, benefits, pto, great learning opportunities

    Cons

    what they say is not necessarily what they do anymore.....

    Advice to Management

    tell the truth


  9. Helpful (1)

    "Work is fine - the bad is the Sups"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Moon Township, PA
    Current Employee - Anonymous Employee in Moon Township, PA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Aetna full-time (More than 8 years)

    Pros

    Nice starting minimum wage
    Nice available benefits

    Cons

    People are promoted based on social interaction with upper management and not based on ability to do job.


  10. Helpful (9)

    "Get paid more elsewhere"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Minneapolis, MN
    Former Employee - Anonymous Employee in Minneapolis, MN
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Aetna full-time (More than 10 years)

    Pros

    You create your own promotions by searching for lateral jobs within the company.

    You get to listen to quarter meetings on how the company is doing so that you can be mislead into thinking you will get a bonus and pay raise that match the company's pay-for-performance guidelines.

    You get to create your own work performance reviews which no one reads but your manager..( sincerely... many department is capped on the amount of money for raises and bonuses and the number of 3 and 4s they can give out).

    You can leave this job at any time and pick up a higher paying job doing similar work almost immediately..

    The company thinks it is ok not to give you a pay raise because you are in the 75th percentile for your job function.

    You will be judged on a 5 point rating system in which a 5 is NEVER given out ( not exaggerating..management says that in order to get a 5 you have to accept a promotion??).

    Cons

    Terrible health insurance (not even taking into consideration (I WORKED FOR A HEALTH INSURANCE COMPANY), pay raises are capped to a max of 5%, so is the number of 4s per team (talk about a morale booster when you have always been a 4 to be told you are getting a 3 and management cannot do anything about it). No continued training to expand upon skills, no time to do any of the tedious training because of the workload. Senior management does not care about you unless you do not perform (the lack of recognition makes me feel great because no mention of my name means that I did great), they get the huge bonuses and recognition..I get to keep a job..

    Advice to Management

    Talent and drive go where the money is, invest money in your employees and they would be working for you instead of accepting a 30% pay increase with a promotion at another job doing similar work.


  11. "Ok place to start!!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Hartford, CT
    Current Employee - Anonymous Employee in Hartford, CT
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Aetna full-time (More than 10 years)

    Pros

    Flex-time; Paid time off, 401k

    Cons

    nepotism, micromanaging, consistently work under staffed.

    Advice to Management

    be more proactive instead of reactive. know every detail of a job even if are the manager so you will actually know how much time it takes to do the job and staff the positions accordingly


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