Affiliated Computer Services Reviews | Glassdoor

Affiliated Computer Services Reviews

Updated November 9, 2016
266 reviews

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266 Employee Reviews

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Pros
  • Great Company Work from home Travel (in 73 reviews)

  • Good work-life balance due shift patterns (in 41 reviews)

Cons
  • Work life balance could be challenging at times (in 23 reviews)

  • no raises (even merit increases) over the past six years (in 41 reviews)

More Pros and Cons

  1. Helpful (1)

    "As long as you show up and are willing to be constantly degraded by management and the customers, it's fine."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Care Representative in Portland, OR
    Former Employee - Customer Care Representative in Portland, OR
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Affiliated Computer Services full-time (More than a year)

    Pros

    Somewhat flexible hours as long as you are a high performer.

    Cons

    The goals are mostly unrealistic, unless you are in good with management you get treated kind of badly. You can get constantly berated by customers and store associates you talk to, you can't say anything back and must be completely polite to them the entire time. If you say anything or disconnect the call after warning, you get written up. I have heard one individual get called various racist names (she was Russian), and she tried getting management to deal with it. They gave the customer credits to her account although she hadn't made a single payment in 6 months.

    Advice to Management

    Deal with situations properly, treat employees better. Give raises to people who deserve it. People at 10 years experience shouldn't cap out at a flat $10.00.


  2. Helpful (1)

    "Lots of work, but want it done with less and less resources all the time."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Systems Development Specialist in Dallas, TX
    Former Employee - Systems Development Specialist in Dallas, TX
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Affiliated Computer Services full-time (More than 5 years)

    Pros

    Always work, good people, great environment in Dallas and Austin area. New projects always coming through with RFPs and incoming projects coming in.

    Cons

    Constant reorgs, low same salaries, do more with less. They don't think twice about letting people with good domain knowledge go, regardless of impacts to business. Bottom line is bottom line no matter how they get there.

    Advice to Management

    Consider domain and experience of people, keep your most valuable assets happy, and although loyalty is hard to come by nowadays, at least you can extend that as long as it's beneficial to both parties.


  3. "A Job"

    Star Star Star Star Star
    Current Employee - Tier I Tech Support in Raleigh, NC
    Current Employee - Tier I Tech Support in Raleigh, NC

    I have been working at Affiliated Computer Services full-time (More than a year)

    Pros

    Thankful for job and a paycheck, and being able to get a paycheck every two weeks

    Cons

    shift bids are not always fair to employee, does not make sense to chose a shift when they give you what they want to give


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  5. "Good company to work for. Interesting work."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager in Orange, CA
    Former Employee - Manager in Orange, CA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Affiliated Computer Services full-time (More than 3 years)

    Pros

    Good benefits. Good government business ties.

    Cons

    Combining of Xerox and ACS is causing people to lose their jobs over duplicate positions. Upper managements' bonus pool tends to cloud their decisions they make for the employees.

    Advice to Management

    Understand the customer's positions over the revenue push from Xerox which contradicts man of the customer's wants. It puts the ACS in a very difficult position since it differs from the customer's needs.


  6. "Just Okay"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Indianapolis, IN
    Current Employee - Customer Service Representative in Indianapolis, IN
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Affiliated Computer Services full-time (More than a year)

    Pros

    It is a great work environment

    Cons

    mandatory overtime, schedules, the customers and training


  7. Helpful (3)

    "Americans Need Not Apply"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager
    Current Employee - Manager
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Affiliated Computer Services full-time

    Pros

    -Working from home is a wonderful option. It aids with work/life balance.
    -Many good people to work with at local level.
    -I know if I can make the client happy, my job's probably a little more secure.
    -The work atmosphere today is better than it was 2-3 years ago.
    -Paved parking lot.

    Cons

    -Constant worry about furlough, paycuts or layoffs.
    -Upper management more concerned about sending as many jobs as possible away from USA and into cheapest countries.
    -Outsourcing our IT/Development to Cognizant has been disastrous.
    -Constant audits and rigid structure make it impossible to get anything done quickly for the client. You want to change a report? It'll take two months and require approval from about 12 different "teams."
    -No room, incentive or encouragement for innovation. Everything is so rigid, where's the innovation?
    -When Xerox bought ACS, all the midlevel employees took paycuts. Then ACS CEO collected a fat bonus for making the merge possible. Think about that. Cutting everyone's pay so the CEO can get a bigger bonus.
    -Many good employees have quit over the years due to low pay and dumb upper management decisions.
    -Security team acts like we're hiding CIA secrets. Settle down.
    -Benefits get worse every year and yet more expensive every year.
    -HR issue? Good luck finding a live person to talk to.

    Advice to Management

    Lynn Blodgett's retirement is a good start. If Ursula, Tom and Mark stepped down, there'd be real hope for the future.


  8. "Great experience overall - but boureGed around towards the end"

    Star Star Star Star Star
    Former Employee - Senior Account Administrator in Quincy, MA
    Former Employee - Senior Account Administrator in Quincy, MA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Affiliated Computer Services full-time (More than 5 years)

    Pros

    Great culture and friendly people

    Cons

    Was bounced around from department to department due to work flow slowdown towards the end of my time with this company to the point that I was placed in an area that was completely unsuitable to my skill-set. There was very little training in this area and when I failed at it, all of my previous hard work for the company was ignored and I became the low end of the totem pole.


  9. Helpful (2)

    "Two Tier Corporate Architecture"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Systems Development Senior Specialist in Hillsboro, OR
    Current Employee - Systems Development Senior Specialist in Hillsboro, OR
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Affiliated Computer Services full-time (More than 3 years)

    Pros

    Co-workers and managers are excellent
    Managers allow and expect autonomy in managing your desk
    Flexibility in work hours if needed

    Cons

    Constant fear of Reduction in Force
    Promised pay raises never occur
    Benefits are sub-standard
    Topology is siloed - each team is so understaffed that they cannot afford the time to help anyone outside of their team / tower.
    Upper Management take huge bonuses but pass the cuts on to the engineers at the bottom

    Advice to Management

    Lead by example - if the quarter is bad, don't take huge bonuses.
    Revamp the topology once - Stop making adjustments to the teams and towers each month. It makes it very hard to know who to work with. If the topology needs revamping, do it in a fell swoop.
    Stop dangling the carrot - Employees know that each year the 'raises and benefits improvements' speech is worth less than the hot air it was spoken with, especially when it is almost always followed in the next week/month/quarter with cost reductions and RIFs.


  10. Helpful (1)

    "Jekyll & Hyde company..."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Production Manager in Houston, TX
    Former Employee - Production Manager in Houston, TX
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I worked at Affiliated Computer Services full-time (More than 3 years)

    Pros

    Provides good exposure to the BPO outsourcing industry. The organization processes is driven by deliverables; thus bureaucracy is virtually non-existent.

    Cons

    Management can be vicious and will readily sacrifice you...in the name of making a buck from potential clients
    Parts of the business are very shady.

    Advice to Management

    Arrest heavy handedness within the organization


  11. "senior accountant"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Approves of CEO

    I have been working at Affiliated Computer Services full-time (More than 5 years)

    Pros

    flexibility is good for all the employees

    Cons

    no growth for the employees in the future



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