Affinion Group Reviews | Glassdoor

Affinion Group Reviews

Updated February 12, 2017
199 reviews

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Full-time Part-time

2.6
Star Star Star Star Star
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Todd Siegel
50 Ratings

199 Employee Reviews

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Pros
  • Great benefits, pay, work/life balance (in 10 reviews)

  • Good benefits - decent work balance depending on your department (in 18 reviews)

Cons
  • The current IT senior management at Affinion is a lot like the hapless NY Knicks who brought in The Zen master to right the ship (in 11 reviews)

  • The business model is essentially junk mail and their tactics are arguably aggressive (in 9 reviews)

More Pros and Cons

  1. "Untapped Potential!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director in Stamford, CT
    Current Employee - Director in Stamford, CT
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Affinion Group full-time (More than 3 years)

    Pros

    Excellent salary if they believe in you. Fantastic, smart people. Bad rap from bad past but immense untapped potential.

    Cons

    I want to be part of the upswing (because it's coming) but the excellent, smart people mentioned above can't play nice in the sandbox. Political pressure causes lack of synergy.

    Advice to Management

    Play nice, we'd all win if you did...oh the untapped potential!!!


  2. "IT"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Affinion Group full-time

    Pros

    Company has a lot of opportunities.

    Cons

    There have been a lot of layoffs over the years.


  3. Helpful (1)

    "Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Affinion Group full-time

    Pros

    Fun events and happy hours

    Cons

    Antiquated backend software that is difficult to learn and use


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (4)

    "Lay-Offs are more common than Product changes"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Stamford, CT
    Former Employee - Anonymous Employee in Stamford, CT
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Affinion Group full-time (More than a year)

    Pros

    - The people are INCREDIBLE and really care for one another, in and outside of work.
    - Office amenities - the Stamford office is beautiful, best investment the company made.
    - Benefits - the 401K match is no joke, and almost as good if not better than most companies.
    - Happy Hours are excellent!

    Cons

    - The work itself -- products seem a bit "scammy". I remember having a lot of Call Center call reviews, where you'd overhear these poor people that didn't know they signed up for an Affinion Group product.
    - Vision (?) -- Is there a vision with direct mail? I don't really know, but I'm sure that weekly meeting about bangtail ads and window panes in mail envelopes can get pretty agonizing.
    - Lay-Offs -- this was ultimately the reason I left. The company morale was down because of the looming lay-off season every year.

    Advice to Management

    I don't know if I have a true solution. Unless product re-shifts and focuses on things that the employees can back and be proud of, this trend will continue. I hope that the lay-offs have cut down significantly since I left, because that was always a big morale crusher in the office setting.


  6. "Was not happy"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Columbus, OH
    Current Employee - Customer Service Representative in Columbus, OH
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Affinion Group (Less than a year)

    Pros

    It was a very quick employment process

    Cons

    Smells, and was not the most favorable work environment.


  7. Helpful (4)

    "Outsourced"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - IT Professional in Westerville, OH
    Former Employee - IT Professional in Westerville, OH
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Affinion Group full-time (More than 3 years)

    Pros

    Some nice people there, flexible schedules, pay was good but yearly increases don't cover cost of living, even with stellar reviews.

    Cons

    Past legal troubles and mismanagement have led them to downsize. They have closed or downsized east coast offices and outsourced a large portion of their US teams to the Philippians.

    Advice to Management

    Outsourcing is not the answer! You have lost all confidence in your workers by trying to save a few bucks using cheap labor.


  8. Helpful (1)

    "Good company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical Specialist in Columbus, OH
    Former Employee - Technical Specialist in Columbus, OH
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Affinion Group (More than 5 years)

    Pros

    good company and benefit package

    Cons

    Weak and indecisive management, communication is weak

    Advice to Management

    Hire good managers


  9. Helpful (3)

    "Poorly managed and lacks direction"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager in Saint Louis, MO
    Former Employee - Manager in Saint Louis, MO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Affinion Group full-time (More than 10 years)

    Pros

    Company is making management changes in a attempt to improve the organization, but direction remains poor

    Cons

    Employees are a commodity, corporate management cares little for them as long as turnover is withing goals.

    Payroll department was caught by a Phishing scam and sent 2015 W-2's for several thousand employees to a scam artist in China who then filed fraudulent tax returns for these employees. The Company offered free credit monitoring (using their own service since they sell credit monitoring as a product) to affected employees but did little else to help. 9 month later IRS is still "researching" the issue so I have not receive my refund.

    Advice to Management

    Figure out a business plan which doesn't involve scamming your customers, or abusing your employees.


  10. Helpful (1)

    "Training & Development Intern"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Intern in Stamford, CT
    Former Employee - Intern in Stamford, CT
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Affinion Group (Less than a year)

    Pros

    Flexible Schedule was nice but I was only an intern that had to work for 2 days a week.

    Cons

    Managers are too busy and don't have time to help.


  11. Helpful (4)

    "DO NOT TRUST YOUR CAREER TO THIS COMPANY !"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Stamford, CT
    Current Employee - Manager in Stamford, CT
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Affinion Group full-time (More than 3 years)

    Pros

    Fellow workers, free coffee, free bagels on Friday and free urinals

    Cons

    Leadership of Accounts Receivable & Accounts Payable groups is Incompetent, Rotten to the core and Looks out only for themselves at the expense of both Departments, for which they have little regard. There is HIGH TURNOVER in these areas since both areas transitioned from Tennessee to Stamford, and when things were finally beginning to trend correctly they foolishly let go of the employees who were righting the ship.-And they wonder why the departments are held in such low regard by those supported by them.

    Advice to Management

    My Advice is to Prospective candidates who would entrust their careers to this Company-Don't do it! They get rid of employees a few months after hiring on whim-like it's their job-Management is out for themselves. No Future Here



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