Affinion Group Reviews | Glassdoor

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Affinion Group Reviews

Updated February 9, 2018
271 reviews

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2.8
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Todd Siegel
64 Ratings

271 Employee Reviews

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Pros
Cons
  • Many cons to mention, but most importantly, upper management doesn't understand what everyone does and doesn't care (in 14 reviews)

  • Changing business model has been challenging but needs to happen (in 13 reviews)

More Pros and Cons

  1. Helpful (1)

    "Opportunity for Growth"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Franklin, TN
    Current Employee - Anonymous Employee in Franklin, TN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Affinion Group full-time (More than 10 years)

    Pros

    ABG is a great place to work. Sr Management creates a cohesive, safe and challenging environment where employee voices are heard and considered. They may make s=decision employees don't always agree with but always in furtherance of our corporate goals and growth. The environment is friendly and flexible, benefits are strong and there is infinite room for personal and professional development.

    Cons

    Base salaries may be slightly below market; however, the overall compensation is attractive

    Advice to Management

    Continue to hear and consider the input of employees and engage is transparent activity


  2. "Professional atmosphere"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Affinion Group full-time

    Pros

    Objective driven, structure oriented atmosphere. Great co workers, sufficient benefits/bonuses.

    Cons

    Fast paced changes and deadlines.

    Advice to Management

    Keep up the strong level of cross team/unit communication, its working.

  3. Helpful (1)

    "A terrible, loathsome place"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Sometimes there was free food, but it was tainted with having to silently consume it in front of the managers joylessly.

    Cons

    Terrible atmosphere, no phones, management does not care for employees

    Advice to Management

    This is the most miserably soulless place I have ever spent time. I have never worked anywhere where everyone is so miserable constantly that no one even has the energy to return a smile when passing coworkers. The workforce consists of the older generation, which has accepted their fate to retire at this godforsaken place, and the younger generation which is almost solely comprised of temp hires. They use these temp hires to pump out data entry work, constantly hounding them to increase numbers and entries. However, if you are unfortunate enough to be in this position, don't bother; as soon as you catch up with the work and run out, they will let you go without the slightest notice or consideration. Temp hires frequently disappeared without a word mentioned regarding them, or longtime employees were fired for reasons management refused to acknowledge. If somehow you were still ok with all of this, the nature of the work itself is truly awful and, I think, immoral. Affinion Group's income depends on basically tricking and scamming the elderly into signing up for life insurance and benefits packages, relentlessly hounding those who had been unfortunate enough to share their information with constant promotional packets. I saw countless pieces of mail in which the recipient had scrawled pleas to leave them alone. If there is any good in the world, this company will be dead and gone within the next 5 years.


  4. Helpful (1)

    "Director of Data Management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Director, Data Management in Trumbull, CT
    Former Employee - Director, Data Management in Trumbull, CT
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Affinion Group (More than 10 years)

    Pros

    Fast-paced in the IT area. A lot of room for professional growth as technology moved forward. Also BTW - last year of employment was 2009 - economy meltdown.

    Cons

    Too much turnover in senior and also VP level management. Led to low morale of dedicated workers. Lack of compassion and kindness to workers. Expected 24X7 support with 0 compensation, both monetarily as well as comp-time or expressed appreciation of the "over and above" work efforts.

    Advice to Management

    Get with the program. Stop being like Donald Trump. As a corporation, there used to be standards of morality and caring about your employees. The almighty dollar isn't the measure of success for a company (Ha ha, can see you all now snickering at that thought)....but to be a leader in this world and do good in the end. Think of Warren Buffet and Bill Gates. True leaders and differentiators.


  5. "Annonymous"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Affinion Group full-time

    Pros

    Affinion is a great place to work. Like every company, there are the ups and downs, but the people at Affinion are awesome!

    Cons

    You tend to only know the people you work with every day. It would be nice to interact more with different departments.

    Advice to Management

    Come down and mingle with everyday employees. People want to see and get to know the faces of management.


  6. Helpful (1)

    "NA"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend

    I have been working at Affinion Group full-time

    Pros

    Friday Breakfast, happy hours event

    Cons

    HR is no help


  7. "Great environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Stamford, CT
    Former Employee - Anonymous Employee in Stamford, CT
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Affinion Group full-time (More than 10 years)

    Pros

    Great place to work, fun atmosphere, raises and bonuses every year.

    Cons

    Finance works some long hours

  8. Helpful (4)

    "Need overhaul"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Associate in Richmond, VA
    Current Employee - Senior Associate in Richmond, VA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Affinion Group full-time (Less than a year)

    Pros

    Flexible schedule because nobody knows what's going on.

    Cons

    I could write a novel but I'll keep it short & sweet. Very low company morale. An executive team leader that's supposed to bring new business & accounts but has been allowed to run the show with limited accountability especially for the fact that we are losing (at record pace) great employees & accounts due to his ego and unprofessionalism. We all hope the new President will "drain the swamp" before its a total loss.

    Advice to Management

    Replace the crappy employees including the main executives that have really hurt this place. Hire & retain new smart & aggressive talent. Let's get back on track before it's too late


  9. "Good Company to Work For....."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Affinion Group full-time

    Pros

    - Great work life balance
    - Respectable work College
    - Benefits were OK

    Cons

    - no Cons to comment on

    Advice to Management

    None


  10. "Help Desk Supervisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Westerville, OH
    Former Employee - Anonymous Employee in Westerville, OH
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Affinion Group (Less than a year)

    Pros

    They have great incentives, medical, paid time off and endless overtime.

    Cons

    The incentives have restrictions, they do give you paid time off but you can never take anything off and the endless overtime awesome, but they dont want to burn you out, limitations. Bad communications between management and other departments.

    Advice to Management

    They need to work on scheduling and communication between their teams and agents. Other than an email,. also make sure that the team leads know what they are talking about - lack of knowledge.


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