Affinion Group Reviews | Glassdoor

Affinion Group Reviews

Updated July 11, 2017
253 reviews

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2.8
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Todd Siegel
55 Ratings

253 Employee Reviews

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Pros
  • Great culture and work life balance (in 13 reviews)

  • Great Environment, Great People and good Benefits (in 21 reviews)

Cons
  • Many cons to mention, but most importantly, upper management doesn't understand what everyone does and doesn't care (in 14 reviews)

  • Lacking Direction and "challenged" business model (in 13 reviews)

More Pros and Cons

  1. "Opportunity for Growth"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Franklin, TN
    Current Employee - Anonymous Employee in Franklin, TN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Affinion Group full-time (More than 10 years)

    Pros

    ABG is a great place to work. Sr Management creates a cohesive, safe and challenging environment where employee voices are heard and considered. They may make s=decision employees don't always agree with but always in furtherance of our corporate goals and growth. The environment is friendly and flexible, benefits are strong and there is infinite room for personal and professional development.

    Cons

    Base salaries may be slightly below market; however, the overall compensation is attractive

    Advice to Management

    Continue to hear and consider the input of employees and engage is transparent activity


  2. "Production Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Production Manager in Franklin, TN
    Former Employee - Production Manager in Franklin, TN
    Recommends
    Positive Outlook

    I worked at Affinion Group full-time (More than 10 years)

    Pros

    Great place to work, great people and culture. Worked there for 23 years.

    Cons

    Can't think of any. Loved working there.

  3. Helpful (1)

    "Insert sinking ship analogy here..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Affinion Group full-time

    Pros

    There are some good, smart people who know what they are doing in some of the locations

    Cons

    Poor leadership hiring more poor leaders to replace the ones laid off or resigned
    Cost-cutting measures have gutted this place of creativity and innovation
    In the process of outsourcing everything possible

    Advice to Management

    Resign and promote leaders who actually want the company to survive without gutting everything that made it a great place to work.


  4. Helpful (1)

    "former employee"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Affinion Group full-time

    Pros

    The only pro thing I can say is that there were many wonderful people to work with. And that they pay well.

    Cons

    Many cons to mention, but most importantly, upper management doesn't understand what everyone does and doesn't care. Don't think the company will be around much longer the way they are running the place

    Advice to Management

    Pay attention to the "little people". They're smarter then you think. And stop the rumor mill when it comes to layoffs. There are leaks somewhere.


  5. Helpful (2)

    "Worst place I have ever worked"

    StarStarStarStarStar
    Former Employee - Anonymous Employee in Westerville, OH
    Former Employee - Anonymous Employee in Westerville, OH
    Doesn't Recommend

    I worked at Affinion Group full-time

    Pros

    free lunch and um..that's it

    Cons

    no feedback, expected to know everything and be fast in day and a half, worst trainer(very impatient and kind of snappy,at least to me,I kept wondering what I ever did to her) I have ever had, told when you start to not hurry to get orders right then half hour later told to go faster,trainer spent more time with regular employee training but hardly spent anytime training me(a lowly temp) was told training would be 2 weeks or so,a big lie,I had a day and a half to learn computer and be fast. Words being put in your mouth you never said and being told you are nervous or overwhelmed without them knowing anything about you,I was none of those things,I was actually excited and happy to be there and was enjoying learning the job(though it would have been nice NOT to be put in 3 jobs in 3 days hard to be fast and learn that way) just never expected to have to know everything in day and a half.UNBELIEVEABLE!!! The most negative work experience I have ever had. Talking to the higher ups like E.T. is like trying to talk to a brick wall and the way she was so condescending,then when you are let go they escort you out like a criminal. Wish I had never heard of the place,worst decision I ever made t go there.

    Advice to Management

    Better trainers(less impatient and give everyone equal time in training,you are told to ask questions then get snapped at for asking questions.) and give people more than a day and a half to learn a job.More feedback to what is expected, encouragement instead of making people feel like crap.


  6. Helpful (2)

    "Engineering Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Engineer in San Carlos, CA
    Former Employee - Engineer in San Carlos, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Affinion Group full-time (More than 8 years)

    Pros

    Exposure to international products and management didn't really care what I was working on

    Cons

    The management was a mess, they didn't have a cohesive plan, and there wasn't any accountability. There were a lot of people working there that were just coasting. Benefits were terrible, and no focus on the employee


  7. Helpful (1)

    "Don't work here"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - CCH Sales in Port St Lucie, FL
    Former Employee - CCH Sales in Port St Lucie, FL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Affinion Group full-time (Less than a year)

    Pros

    You gain sales experience fast. If you want a career in sales, this is a good training ground. Otherwise, avoid it.

    Cons

    Literally everything else. We were a people-farm.

    Advice to Management

    Floor management rocked. Those guys are the real mvps. The main corporation needs to get real humans in upper management, though. This company has to spruce up it's treatment of its employees.

  8. "Overall Great Experience--Accounting Operations"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Affinion Group full-time

    Pros

    -As mentioned in many of the reviews--the people who work at the Affinion group are good people for the most part. In Accounting Operations most of my co-workers were friendly and helpful. The manager and supervisor that I worked under were friendly and accessible.

    -I worked out of the Stamford, CT corporate office. The location, building and landscape is beautiful. There is a nice trail to walk during spring, summer and fall, a man-made pond, outside picnic area,gym, cafeteria etc.

    -Affinion has many domestic and international offices--depending on the business platform you wok on, there is the opportunity to travel.

    -The opportunity to develop your role and function. Even though Affinion is a billion+ dollar company, its systems and ways off working are antiquated. This can be a positive depending on the department and role an employee is in as you can spearhead and get the opportunity to develop a function or process independently and be recognized for the work that is done.

    Cons

    Constant Reorganization of Executive Management which affects everything in the company.
    Closing of Offices & Outsourcing.
    Transition of AP & AR from Tennessee to Stamford, CT. Affinion hired a brand new Accounting Operations Team in Stamford, CT-- only 5 months to 1 year later--let go of the people who went above and beyond in redeveloping the department.
    The department is now run by a tyrant who doesn't have the hard or soft skills needed to be a manager.

    Lack of technology and processes that tie multiple departments and processes together.

    Advice to Management

    Re-develop the products/services that Affinion has.
    Re-develop the business model for all company platforms.
    Get the technology needed to spearhead the company.


  9. "Great Company!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Affinion Group full-time

    Pros

    Relaxed and friendly environment to work in.

    Cons

    Company has frequent downsizing/restructuring.


  10. Helpful (2)

    "Worse than Prison"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Claims Analyst in Westerville, OH
    Former Employee - Claims Analyst in Westerville, OH
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Affinion Group full-time (Less than a year)

    Pros

    A Paycheck is the only good thing

    Cons

    This place is like a prison. Security walks around with a cellphone detector looking for people with cell phones. Your not allowed to have personal belongings at your desk you need to lock them in a locker near the cafeteria. Seriously the worse place Ive ever worked.

    Advice to Management

    Stop treating employees like they work in prison.


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