Affinity Plus Federal Credit Union "mortgages" Reviews | Glassdoor

Affinity Plus Federal Credit Union Employee Reviews about "mortgages"

Updated Jun 12, 2019

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Found 48 reviews

3.5
StarStarStarStarStar
Rating TrendsRating Trends
64%
Recommend to a Friend
100%
Approve of CEO
Dave Larson
22 Ratings
Pros
  • "Great benefits and decent pay for the work(in 11 reviews)

  • "(in 3 reviews)

Cons
  • "The complaint I heard most often from members was that member advisors didn't call them back(in 6 reviews)

  • "Advisors that are only responsible for basic transactions get paid the same as advisors that originate, underwrite and close mortgages(in 5 reviews)

More Pros and Cons

Reviews about "mortgages"

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  1. "Great work culture, grossly underpaid"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Member Advisor 
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at Affinity Plus Federal Credit Union full-time for more than a year

    Pros

    Excellent coworkers and supportive environment. Everyone is willing to answer questions at any time, all while friendly. The majority of managers are willing to help. Great benefits package. You have the opportunity to learn a LOT about financial services if you are motivated and make an effort to take on more.

    Cons

    Hourly pay is terrible compared to the industry standard. Advisors that are only responsible for basic transactions get paid the same as advisors that originate, underwrite and close mortgages. Workload is extremely intense, and pressure to multitask can cause a decrease in productivity and quality of work. There is occasionally a lack of consistency across branches, which can...

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    Advice to Management

    Continue creating consistency across all branches and processes. Increase training for advisors that don't have a financial service background. Increase pay to retain an outstanding employee base.

    Affinity Plus Federal Credit Union2014-11-27
  2. Helpful (3)

    "It is a cult!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Member Advisor in Grand Rapids, MN
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Affinity Plus Federal Credit Union full-time for more than 8 years

    Pros

    Excellent benefits- on the job training as in you learned on the job by yourself, their computer system makes doing consumer loans so easy anyone can to the paperwork with no training.

    Cons

    Verbal abuse, little to no training, management that didn't know how to execute only how to push the cult-ure. You are a renewable resource and they will find another person to replace you. One of the managers gets off on making staff cry during your monthly reviews, this manager has been picking on staff for years and once you are on the bottom it is only a matter of time until you will be pushed out the door. Senior...

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    Affinity Plus Federal Credit Union2013-02-04
  3. Helpful (6)

    "No training, no support, Cult-like enviornment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Member Advisor in Minneapolis, MN
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Affinity Plus Federal Credit Union full-time for less than a year

    Pros

    You get to do everything, including Mortgages from start to finish. They have very good products.

    Cons

    You do EVERYTHING, with NO training. If you ask someone for help, you get told to "knowledge base it". That is a joke of a program that you are to look things up to know how to do your job. (they do not show you how to use that either). You are forced to help members with their mortgages with no training. You are the consultant, the processor, the underwriter, and the...

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    Advice to Management

    Train your Member Advisors! The members think they are EXPERTS! They deserve experts, it is their money, cars, and homes that are in your hands! If your going to bad mouth WF all the time, maybe you should stop using them for things like: wiring money, or foreign currency. Kind of 2 faced if you ask me. Start treating your employees like you actually care, they are the ones who are helping the members. You say you...

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    Affinity Plus Federal Credit Union2012-09-28
  4. Helpful (6)

    "Low Pay, No Training, Incompetent Management, Zero Organization."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Member Advisor in Saint Paul, MN
    Doesn't Recommend
    Disapproves of CEO

    I worked at Affinity Plus Federal Credit Union

    Pros

    You don't have to pay for health benefits.

    Cons

    The pay is extremely inadequate for having a Bachelor's degree. There is no room for growth since there are no "titles" beyond a "member advisor." Everyone throughout the whole organization is a "member advisor" so you will be doing car loans, mortgages, teller work, answering phone calls, loan underwriting, and financial counseling (just to name a few) for low pay (like 15 dollars...

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    Advice to Management

    The credit union does great things for its members. It truly does whats within the best interest of its members, but from a management, organizational, and structural standpoint, management is inept and needs to resign. The turnover rate is extremely high and they have no one else to blame but themselves.

    Affinity Plus Federal Credit Union2012-04-14
  5. Helpful (3)

    "Overwhelming expectations, management lacking"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Member Advisor in
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Affinity Plus Federal Credit Union full-time

    Pros

    Allowed latitude to make decisions in the best interest of the members Start learning to do mortgages immediately

    Cons

    Badly managed. The branch manager was recalled to corporate right after I was hired (supposedly because of our branch's high turnover rate and in poor management in general), but after 5 months without a manager and still no one to fill the spot, they sent the same manager back. Stressful. There is no limit to the work that can be put on your plate. You can learn to do mortgages...

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    Advice to Management

    Everyone does everything is a nice though, but it is simply overwhelming at the high traffic branches (University, Roseville, etc). After 6 months when I left A+ (University), I had worked there longer than half the branch. Turnover issues must be addressed. MOE is a nice thought, but it is the E that takes care of the members!!!

    Affinity Plus Federal Credit Union2012-05-26
Found 48 reviews