Afirm Reviews | Glassdoor

Afirm Reviews

Updated March 21, 2017
53 reviews

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Full-time Part-time

3.2
Star Star Star Star Star
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Jon Kovach
8 Ratings

53 Employee Reviews

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Pros
  • Ability to work from home and minimal supervision if you are a skilled contractor (in 13 reviews)

  • Flexible schedule, GREAT AREA MANAGER, no day is ever the same and coming in contact with many different types of businesses (in 6 reviews)

Cons
  • Extremely low pay to contractors (in 6 reviews)

  • They tell you that travel will be within 50 miles and then want you to go 3 times that and don't want to pay you for the extra travel (in 5 reviews)

More Pros and Cons

  1. "Great for supplemental income or a stay at home mom"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Premium Auditor in Baton Rouge, LA
    Current Employee - Premium Auditor in Baton Rouge, LA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Afirm part-time (More than a year)

    Pros

    Flexible schedule, GREAT AREA MANAGER, no day is ever the same and coming in contact with many different types of businesses.

    Cons

    Not enough work to sustain a proper living. Slow response time from headquarter employees.

    Advice to Management

    Area management is phenomenal. Don't really come in contact with main manager.

    Afirm Response

    Feb 16, 2017 – HR Associate

    Thanks for the review! One of the things we're working in 2017 is to connect the Home Office employees more with our remote employees through initiatives such as employee-led committees. We have ... More


  2. Helpful (3)

    "US Reports...don't do it!"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Independent Contractor
    Former Employee - Independent Contractor
    Doesn't Recommend

    I worked at Afirm (More than a year)

    Pros

    There are very few pros for this type of work with this company. Perhaps the only positive is that there are some interesting places and operations to inspect.

    Cons

    Very poor pay that is very close to minimum wage given the time, travel and personal costs involved in doing this work. The reimbursement/pay model used by US Reports, along with the expectations of the field inspectors will keep this position from being attractive to any serious career minded person. Very poor response time from help desk and office staff.

    Advice to Management

    Until management starts treating Independent Contractors as if they too are valuable customers, US Reports will continue to deal with disgruntled employees and high turnover.


  3. Helpful (1)

    "Premium auditor"

    Star Star Star Star Star
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Afirm full-time

    Pros

    Travel and meet new people each day.

    Cons

    Very performance driven, management is constantly concerned about quotas

    Afirm Response

    Nov 22, 2016 – HR Associate

    Thanks for your review. One of the advantages of working for US-Reports is the diverse people with whom we work! Challenges such as quotas, performance and meeting deadlines arise with a business ... More


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (1)

    "USR Review"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Fort Collins, CO
    Former Employee - Anonymous Employee in Fort Collins, CO
    Doesn't Recommend
    Neutral Outlook

    Pros

    -Friendly work environment
    -Great insurance options

    Cons

    -Mediocre pay
    -Departmental divides
    -No transparency from management

    Afirm Response

    Nov 22, 2016 – HR Associate

    Thank you for your review. One of the measures US-Reports hopes to tackle as we move forward is cultivating a more transparent and open management and executive team. Our executives keep an "open ... More


  6. Helpful (1)

    "Home Office Staff Member"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    The people welcome you in like Family!

    Cons

    Very performance/metrics driven. There needs to be more focus on the "Human" side

    Advice to Management

    Create a better balance of fun & work

    Afirm Response

    Nov 8, 2016 – HR Associate

    Thanks for the feedback. We are working on initiatives to engage our employees. In fact this week, we had our very own Grilled Cheese lunch provided by our Events Committee.


  7. "Premium Auditor"

    Star Star Star Star Star
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Well organized, the supervising staff was eaay to work with.

    Cons

    Minimal training before being sent out on your own to Audit Clients.

    Advice to Management

    Create an environment where new Auditors can shadow experienced Auditors.

    Afirm Response

    Sep 20, 2016 – HR Associate

    Thanks so much for the review. Your idea to create and opportunity for auditors to help train others is something on which our business thrives. Most of our home office staff at one point worked in ... More


  8. Helpful (5)

    "The Worst Loss Control Company"

    Star Star Star Star Star
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Independent Loss Control in Hackensack, NJ
    Former Employee - Independent Loss Control in Hackensack, NJ
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Good online programs and resources.

    Cons

    They make independent contractors to open up LLC's and you never get a job from them. After, you invest more than $400.00 dollars they don't even call you. Managers need to start treating people with professionalism and respect. You are better off working for a local insurance broker. Waste of time and money.

    Advice to Management

    Independent Loss Control consultants are the backbone of your operation. Therefore, learn to treat them with respect.

    Afirm Response

    Sep 16, 2016 – HR Associate

    We appreciate your feedback. We do request that our independent contractors operate under a "Doing Business As Name", but we do not require any specific form of business set-up. One of the ... More


  9. Helpful (3)

    "Premium Auditor"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Premium Auditor in Los Angeles, CA
    Current Employee - Premium Auditor in Los Angeles, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Afirm full-time (More than a year)

    Pros

    Auditors are employees, not subcontractors. We receive an hourly wage, plus commission dollars for audits completed. We have a full benefit package, including medical, dental and a 401K. All expenses are reimbursed.

    Cons

    Inventory for auditing can be scattered outside of your "normal" territory which means with drive time you may not be able to get as many audits completed for the week as you would like and the real money comes from over ride dollars on completed audits.

    Advice to Management

    Assign auditors to a manageable territory so work can be completed in a quicker more concise fashion. Instead of hiring multiple part time employees, work should be distributed to full time employees who have already proven their ability to produce quality work.

    Afirm Response

    Sep 16, 2016 – HR Associate

    Thank you for the feedback! One of the ways we are trying to improve the travel time and territory variances is by creating more specific territories. We feel that with the growth of our ... More


  10. Helpful (4)

    "Insurance Inspector"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Insurnace Inspector in Fredericksburg, VA
    Former Employee - Insurnace Inspector in Fredericksburg, VA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    People at US Reports were very friendly

    Cons

    Pay is a joke. They say $30-$40 per hour. Never happens. They pay by the job in most cases. Far more is required on the inspections/reports than it is worth. Plan on several phone calls in order to set apt for inspection. Drive to site, spend 30-60 minutes, drive back. Plan on 30-60 minutes to complete report. NO MONEY IN THIS
    Management is disorganized, and very poor at returning calls/emails unless THEY want something

    Advice to Management

    Hire employee inspectors and pay a fair wage if you want to retain people and get the job done

    Afirm Response

    Sep 16, 2016 – HR Associate

    As a company, we are making changes to help address some of the issues you have listed. One of the ways we are doing this, is with the creation of our Scheduling department. This will allow our ... More


  11. Helpful (3)

    "Loss Control Field Inspector"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Contractor in Kansas City, MO
    Former Employee - Contractor in Kansas City, MO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Ability to work from home and minimal supervision if you are a skilled contractor. Sufficient amount of work available to coordinate efficient routing.

    Cons

    Extremely low pay to contractors. I believe the rate starts at $35 per job. That includes multiple calls to customers who will not return your call in many of the industries US Reports works with. Calls to agents and then after 30 minutes of phone work you turn it in for a $10 close-out. After setting an appointment you perform the inspection, and then upload photos and write narratives and follow up with repetitive data entry. Two hours minimum for $35 if all goes well and then wait for ever to get paid.

    Poor login and data system. Q/A reviewers must be paid by the return. Instead of simply correcting a minor error they send you a passive aggressive email.

    Advice to Management

    Pay contractors at least $60 per job.

    Afirm Response

    Sep 16, 2016 – HR Associate

    We appreciate your feedback as it allows us to address certain issues and also help clarify any confusion. As a company, we are making changes to help address some of the issues you have listed ... More



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