Afni Reviews

Updated May 6, 2021

To filter reviews, or .
3.2
59%
Recommend to a Friend
64%
Approve of CEO
Afni President and CEO Ron Greene
Ron Greene
218 Ratings
Pros
  • "Good pay; great training; learn a lot; great incentives; fun and upbeat place to work(in 29 reviews)

  • "Very flexible schedules, pretty easy to get shifts covered being anyone can cover them(in 23 reviews)

  • Cons
  • "coaches are very unhelpful when you get on the floor(in 29 reviews)

  • "No flexibility, low pay, and bad sick time(in 19 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

    Ratings by Veteran Status

    This rating reflects the overall rating of Afni and is not affected by filters.

    Want more demographic options?
    1. 5.0
      Current Employee, more than 1 year
      Featured Review

      Great place

      Sep 10, 2020 - Customer Account Specialist II in Bloomington, IL
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Bonus + pay , performance is rewarded with monetary incentive. highly flexible and growth on the job is certain.

      Cons

      Work overtime to hit goals, jobs is very ethic and will change you

      Continue reading
      Be the first to find this review helpful

      Afni Response

      Recruitment Marketing Manager

      Hello! We appreciate your positive feedback! Thank you for sharing.

    2. 5.0
      Former Employee, more than 3 years

      Not the worst or the best

      Apr 15, 2021 - Customer Service Representative in Tucson, AZ
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Pay was good, schedule was decent

      Cons

      Management need work, they don’t care about what ifs

      Continue reading
      Be the first to find this review helpful
    3. 3.0
      Current Employee, less than 1 year

      7 years in total of full time employment at Afni

      May 6, 2021 - Social Media Customer Service in Tucson, AZ
      Recommend
      CEO Approval
      Business Outlook

      Pros

      They have a lot of different projects you can work in. Sales, Customer Service, Tech, Landline service, Social Media Customer Service, Collections, etc. This is a company that will teach you a lot of skills. Flexible Schedule. Will work with class schedules. Co-workers are the best and are often the reason people stay for so long.

      Cons

      They don't get access to "all" the tools that would help with their projects. You can occasionally get stuck with a bad supervisor (Berating, belittling, etc). Their bonuses are too often unattainable. Once you get a schedule you like, and then want to change it, it's difficult or nearly impossible to get a new one. Highly stressful! No extra pay for working weekends (At least the projects I've worked in.). Can make you hate people (Customers). It's best to try to laugh it off. If don't you won't last long here. HR is not very helpful (Employees had an issue with PTO not being paid out). It was never resolved.

      Continue reading
      Be the first to find this review helpful
    4. 4.0
      Current Employee, less than 1 year

      Easy job, guaranteed hours

      Apr 21, 2021 - Phone Representative in Bowling Green, KY
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Job was easy, always had the same schedule, bonus opportunities

      Cons

      Miscommunication between coaches. Some coaches would allow you to do something and others would say it couldn't be done. Supervisor support during call/chat when a supervisor is requested is poorly handled 90% of the time

      Be the first to find this review helpful
    5. 2.0
      Former Employee, less than 1 year

      Typical call center environment

      May 1, 2021 - Live Sales Chat Representative 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Hours, benefits, sometimes commissions depending on if the structure changes

      Cons

      Always system issues, wont be one single day that goes by smooth, such as weird errors while placing orders as well, days off kind of suck, commission detractors, a lot of expectations are required but nothing is ever done when issues are reported

      Continue reading
      Be the first to find this review helpful
    6. 5.0
      Current Employee, less than 1 year

      Afni

      Apr 30, 2021 - Insurance Subrogation Reimbursement Specialist in Bloomington, IL
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Looks out for all employees

      Cons

      Very few, if any at all

      Be the first to find this review helpful
    7. 4.0
      Current Employee, less than 1 year

      You get out, what you put in

      Mar 25, 2021 - Social Media Representative in Tucson, AZ
      Recommend
      CEO Approval
      Business Outlook

      Pros

      flexible schedule, decent pay, opportunities to bonus, opportunities for advancement, easy work

      Cons

      depending on who your supervisor is, you could have a good time, or a bad time. Some are far more competent than others. / can be emotionally draining

      Continue reading
      Be the first to find this review helpful
    8. 1.0
      Former Employee, less than 1 year

      I regret not quitting sooner.

      Apr 5, 2021 - Sales Chat Agent 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Coaches, mentors, team members. That’s it.

      Cons

      Near daily system issues with the expectation to just deal with it, unrealistic and ever changing sales metrics to meet, mandatory camera and mic for “monitoring” purposes, discouragement from using your own pto/sick time that you earned, verbal abuse from angry customers with no support, and you’re expected to complete additional training modules while taking 3 or more chats. Abysmal practices and company. When I was hired I was alerted to a ongoing class action lawsuit against this company, and I regret not taking that as the huge red flag that it was.

      Continue reading
      Be the first to find this review helpful
    9. 3.0
      Former Employee, less than 1 year

      Research

      Apr 27, 2021 - Customer Service Representative 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Easy work for the money

      Cons

      Assistance with many resources available

      Be the first to find this review helpful
    10. 5.0
      Current Employee, more than 1 year

      Great OT

      Mar 30, 2021 - Customer Care Representative in Tucson, AZ
      Recommend
      CEO Approval
      Business Outlook

      Pros

      OT is available Bonus for passing surveys Paid sick time Schedule change

      Cons

      Having to work on holidays sometimes

      Be the first to find this review helpful
    Viewing 1 - 10 of 656 Reviews
    </>Embed

    Popular Careers with Afni Job Seekers

    Web Chat Sales Representative
    Learn About the Job
    JobsSalariesInterviews
    Web Chat Customer Service Representative
    Learn About the Job
    Customer Service Representative
    Learn About the Job
    Customer Service for Verizon
    Learn About the Job

    Work at Afni? Share Your Experiences

    or