Afni Reviews | Glassdoor

Afni Reviews

Updated December 13, 2018
456 reviews

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3.1
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Afni President and CEO Ron Greene
Ron Greene
150 Ratings

Employee Reviews

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Pros
  • "Good pay, good coworkers depending on who you hung with, decent supervisors depending on who you got" (in 22 reviews)

  • "Flexible Schedules, Nice Environment, Great Coaches, Paid Training, etc" (in 18 reviews)

Cons
  • "A little boring - it is working in a call center and talking on the phone" (in 28 reviews)

  • "Low pay and mandatory overtime make for bad work/life balance" (in 16 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (2)

    "Excellent place to work! I'm so happy!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Leadership Team Member in Tucson, AZ
    Current Employee - Leadership Team Member in Tucson, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Afni full-time (Less than a year)

    Pros

    There are a lot of kind people who want to help you here, autonomy in the work place, location (close to home), community perks/discounts, pay, leadership's positive mind-set, strong team, laughter in the work place and opportunity for growth!

    Cons

    The benefits are a little pricey, but still better than a lot of my past employer's benefits.

    Advice to Management

    Speaking positivity to your team is working. Thank you for treating us with such respect. I feel a huge difference here compared to where I came from before Afni. I believe in speaking truth and kindness into your team and I have seen that in tenfold here at Afni!


  2. "Positive Work Environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Leadership in Tucson, AZ
    Current Employee - Leadership in Tucson, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Afni full-time (More than 3 years)

    Pros

    Free Coffee, Perks & Discounts, Family Events, Flexibility

    Cons

    office space for exempt employees

    Advice to Management

    Execute all plans to make Afni even better!

  3. "Culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Mentor in Opelika, AL
    Former Employee - Mentor in Opelika, AL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Afni full-time (More than 3 years)

    Pros

    The pay is okay considered so the other nearby companies. There is an abundance of overtime hours. Easy to climb the ladder.

    Cons

    The culture is negative managers need training four communication skills. The atmosphere is too loose, is very messy and unprofessional. You would know someone is going to get fired before they do. The allow direct supervisor to make human resource decisions.

    Advice to Management

    Hire qualified recipients with experience in training and there would not be such a high turnover rate. A management position should be filled by someone that has managerial training because everyone does not work well with others. Because one might know everything about the job does not mean they have the skills to manage with diversity.


  4. "It was a neutral experience."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Phenix City, AL
    Former Employee - Customer Service Representative in Phenix City, AL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    The pay and hours are great!!

    Cons

    No professionalism and the training is very complex for no reason


  5. "A great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Opelika, AL
    Current Employee - Customer Service Representative in Opelika, AL
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Afni full-time (Less than a year)

    Pros

    I enjoy my time here because they really are customer driven. I have an extensive background in customer service and its the number one goal for me. Fun part is, if you have previous call center experience then you will have no troubles here. Even if you dont, training lasts 12 weeks so you will have plenty of training and practice time

    Cons

    I enjoy most of my coworkers, but not all of them

    Advice to Management

    Some of the upper management allow their ounce of control go to their heads. This is not the military, its Afni. There is literally trap music playing right now, please relax drill sargent.


  6. "Great place to work!!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Opelika, AL
    Former Employee - Customer Service Representative in Opelika, AL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Afni full-time

    Pros

    Excellent starting salary
    Comfortable work space
    Fun atmosphere

    Cons

    Have to keep up with trend changes

    No cellphones allowed in work area

    Advice to Management

    People learn differently, the training is not geared towards someone who learns by writing and reading what they have written in their notes. They need notes for their study.


  7. "Background Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Tucson, AZ
    Current Employee - Anonymous Employee in Tucson, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Afni full-time (More than 3 years)

    Pros

    Amazing people, support, fulltime hours, Afni cares for their employees!

    Cons

    only 5 locations in the US, fewer options to transfer and travel out of state.

    Advice to Management

    Keep doing amazing !!

  8. "Costumer Service"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Afni full-time

    Pros

    Lots of hours, great learning experience

    Cons

    Stressfull , managment understaffed , needs better training


  9. "At Afni moving up is possible"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Afni full-time

    Pros

    Afni is a great place to work for many reasons. For an entry level job they offer great benefits with dental, medical and vision. Which has helped me live a healthier life. In terms of leadership they supply you with all the tools you need be successful. It's up to us to make the most of it.

    Cons

    Frequent changes, technology working less than perfect


  10. Helpful (2)

    "Software Engineering"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software Engineer
    Former Employee - Software Engineer
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Afni (More than 3 years)

    Pros

    Good company, solid leadership. I felt like I was able to complete lasting projects.

    Cons

    Difficult to progress within career