Afni Reviews | Glassdoor

Afni Reviews

Updated July 19, 2017
337 reviews

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2.7
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Afni President and CEO Ron Greene
Ron Greene
99 Ratings

337 Employee Reviews

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Pros
  • Good pay, good coworkers depending on who you hung with, decent supervisors depending on who you got (in 22 reviews)

  • Flexible schedules and time off is accrued each pay period (in 17 reviews)

Cons
  • Normal call center grief and drama (in 27 reviews)

  • Low pay and mandatory overtime make for bad work/life balance (in 15 reviews)

More Pros and Cons

  1. "AFNI is the best Company ."

    StarStarStarStarStar
    Former Employee - Supervisor in Bloomington, IL
    Former Employee - Supervisor in Bloomington, IL

    I worked at Afni (Less than a year)

    Pros

    Very encouraging, supportive to their employees

    Cons

    Everything here was so good.


  2. "It is what it is"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Care Representative in Tucson, AZ
    Former Employee - Customer Care Representative in Tucson, AZ
    Recommends
    Negative Outlook
    No opinion of CEO

    I worked at Afni full-time (Less than a year)

    Pros

    Great starting pay $11.25/hr
    Diversity in the work force
    Extensive training

    Cons

    High School type environment
    Management
    Depressing atmosphere

  3. "Don't do it"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Opelika, AL
    Former Employee - Anonymous Employee in Opelika, AL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Afni full-time

    Pros

    A good reason to work there is that you can earn bonus money and you can move up quickly.

    Cons

    It's messy, sometimes it's hard to get help, you really can't be off. You can get fired from anything.


  4. "Helping America"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Evans, CO
    Former Employee - Customer Service Representative in Evans, CO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Afni full-time (Less than a year)

    Pros

    You get snack breaks, you get to sit down

    Cons

    You get yelled at by customers, not flexible with school schedule

    Advice to Management

    When you have an employee express concerns regarding their school schedule and say they want to quit, don't tell them they are helping America.


  5. "Sales Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Representative in Opelika, AL
    Former Employee - Sales Representative in Opelika, AL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Afni full-time (More than a year)

    Pros

    The pay was good and the bonus opportunities as well as incentives were always great too.

    Cons

    The turn over was really high when working there, meaning that you weren't ever working with the same people for long. Also, the hours that we were able to shift bid for weren't the best to choose from.

    Advice to Management

    Management was poor when it came to actually managing a team of people under them, but it was because the tun over was so high, the were never properly trained to be supervisors over a team so the whole team suffered.


  6. "Afni, INC."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Amanda in Tucson, AZ
    Former Employee - Amanda in Tucson, AZ
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Afni full-time (Less than a year)

    Pros

    Great benefits, free catered food sometimes, spirit days, long training/nesting program

    Cons

    Normal call center grief and drama

    Advice to Management

    More incentives for people nesting


  7. "customer service representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Oro Valley, AZ
    Current Employee - Customer Service Representative in Oro Valley, AZ
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Afni part-time (More than a year)

    Pros

    Flexible schedules, Friendly co-workers,

    Cons

    Work is micromanaged and totally depends on the supervisor, lot of frustrated customers, doesnt matter how hard you work everything can be ruined in one day, bad bonus structure

    Advice to Management

    train your supervisors better and try to provide a better bonus structure

  8. "Lead mentor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Lead Mentor in Tucson, AZ
    Current Employee - Lead Mentor in Tucson, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Afni full-time (More than a year)

    Pros

    Work enviorment is nice

    Cons

    Management is unprofessional and incetives are poor done

    Advice to Management

    Be professional


  9. "Review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Care Representative in Bowling Green, KY
    Former Employee - Customer Care Representative in Bowling Green, KY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Afni full-time (More than a year)

    Pros

    Relaxed dress code and hour long lunch

    Cons

    Very Stressful. Supervisors will praise you when you statistics are consistently high in performance but question you when performance have a drop or bad surveys happen. Being yelled at by customers who never understood their bill or were never informed about service/equipment agreements.

    Advice to Management

    Monitor your employees as some of the "best" team performers are cheating the system for statistics by deliberately causing accounts to not populate resulting in no surveys. Also call avoidance through non-populating calls being placed on mute so agent could talk to neighbor or look at cellphone.


  10. "Internet Sales Agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Internet Sales Agent in Opelika, AL
    Current Employee - Internet Sales Agent in Opelika, AL
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at Afni full-time (More than a year)

    Pros

    The pay is good for a entry level sales position

    Cons

    The company is not in line with its own culture or values.


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