Afni Reviews | Glassdoor

Afni Reviews

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Found 467 reviews

3.1
StarStarStarStarStar
Rating TrendsRating Trends
58%
Recommend to a Friend
70%
Approve of CEO
Afni CEO Ron Greene
Ron Greene
153 Ratings
Pros
  • "Good pay, friendly environment, comfortable work space(in 22 reviews)

  • "Very flexible schedules, pretty easy to get shifts covered being anyone can cover them(in 18 reviews)

Cons
  • "A little boring - it is working in a call center and talking on the phone(in 29 reviews)

  • "Low pay and mandatory overtime make for bad work/life balance(in 16 reviews)

More Pros and Cons
  1. Featured Review

    Helpful (2)

    Excellent place to work! I'm so happy!

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Leadership Team Member in Tucson, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Afni full-time for more than a year

    Pros

    There are a lot of kind people who want to help you here, autonomy in the work place, location (close to home), community perks/discounts, pay, leadership's positive mind-set, strong team, laughter in the work place and opportunity for growth!

    Cons

    The benefits are a little pricey, but still better than a lot of my past employer's benefits.

    Advice to Management

    Speaking positivity to your team is working. Thank you for treating us with such respect. I feel a huge difference here compared to where I came from before Afni. I believe in speaking truth and kindness into your team and I have seen that in tenfold here at Afni!

  2. Positive Work Environment

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Leadership in Tucson, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Afni full-time for more than 4 years

    Pros

    Free Coffee, Perks & Discounts, Family Events, Flexibility

    Cons

    office space for exempt employees

    Advice to Management

    Execute all plans to make Afni even better!

  3. Ok for entry level

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Project Coach 
    Neutral Outlook
    Disapproves of CEO

    I have been working at Afni full-time

    Pros

    Bonus, flexibility with schedules, people

    Cons

    Pay, customers, some play favorites

  4. Handling business accounts

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Care Representative in Tucson, AZ
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Afni part-time for more than 2 years

    Pros

    Weekends off and meeting new people daily

    Cons

    Training and Mgmnt communication is all over the place. You never get the same answer therefore never sure if you are giving customers proper information

    Advice to Management

    Coaches and Mgmnt should know answers to agent questions. Several of them ( during the 2 yrs I was there) have no answers nor knew how to access accounts correctly!

  5. Very flexible and rewarding

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Opelika, AL
    Recommends
    Positive Outlook

    I have been working at Afni full-time for more than 2 years

    Pros

    Shift adjustments available, work with school schedules, overtime, bonuses, commission, continuous training, fun and relaxed environment

    Cons

    Limited parking spaces available, not a lot given for annual raises

  6. Email customer service representative

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Email Customer Service Representative in Bloomington, IL
    Recommends
    Positive Outlook
    Disapproves of CEO

    I have been working at Afni full-time for more than a year

    Pros

    I have made lifelong friends working here. The environment is positive and leadership genuinely wants to help, for the most part. I like coming into work every day to work in a positive environment.

    Cons

    The email position never mentioned inbound calls. It was complete false advertising and we were told only a few outbound calls would be placed a day. Everyone is taking inbound calls as well as working emails and you probably make at least 10 outbound calls per day. The environment is stressful with goals, but they are easy to achieve if you work hard. Unfortunately, the environment is constantly changing, but you have...

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    Advice to Management

    Keep being positive and help agents reach their goals. You are doing a good job.

  7. A good place to work

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Email Customer Service Representative in Bloomington, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Afni full-time for more than a year

    Pros

    You gain valuable business experience.

    Cons

    Working environment can change frequently.

    Advice to Management

    Take the time to develop employees who want to do well. Teach them skills that they could use elsewhere, and they will want to stay.

  8. I have been working at Afni

    Pros

    Benefits, pay, PTO, experience, sick time.

    Cons

    Verizon Wireless - The client we work for.

  9. Not good place for long term

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Afni full-time

    Pros

    OT Available Jumpstart for student College Support Tuition Reimbursement

    Cons

    Management Pay PTO hard to request Favoritism No room to grow

  10. A great place to work.

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Afni full-time

    Pros

    I really enjoyed my time with Afni. Management was extremely helpful and they put a lot of time into training.

    Cons

    Having to deal with sometimes irate customers is really about the only con to this job.

Found 467 reviews