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Afni Reviews

Updated February 21, 2018
385 reviews

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2.8
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Afni President and CEO Ron Greene
Ron Greene
118 Ratings

385 Employee Reviews

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Pros
  • Good pay, good coworkers depending on who you hung with, decent supervisors depending on who you got (in 19 reviews)

  • Flexible Schedules, Nice Environment, Great Coaches, Paid Training, etc (in 18 reviews)

Cons
  • Normal call center grief and drama (in 27 reviews)

  • Low pay if you can not meet all the metrics to subsidize hourly rate (in 15 reviews)

More Pros and Cons

  1. Featured Review

    "Social Media Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Social Media Specialist in Tucson, AZ
    Current Employee - Social Media Specialist in Tucson, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Afni full-time (More than 3 years)

    Pros

    Everyone is really nice & helpful. A lot of ways to flex your schedule. Benefits offered after 90 days. You can move up easily & fast. A lot of support & training. The pay is alright. I have nothing negative to say about AFNI. They've been good to me & it's a great place to work!

    Cons

    The pay could be better.

    Advice to Management

    Keep up the great job all of you do!

    Afni Response

    Aug 22, 2017 – Corporate Recruiting

    Thanks for your review!


  2. "Great place"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Afni full-time

    Pros

    It was a great place to work with no cons

    Cons

    I have no cons at this time

  3. "Afni is ok"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Afni full-time (More than a year)

    Pros

    You always get paid on time. You can trust the company is going to be around. You sometimes feel like you did something positive at the end of the day and occassionally you will find peers you get along with.

    Cons

    The jobs are all tedious agents up to Operations. Everything feels like a headache sometimes.

    Advice to Management

    Improve the perks. The agents just arent happy. Coaches cant do everything. You cant tighten security and take away everything that the agents like and expect them to just perform better. They need more prizes/rewards and daily motivation. The bonus is too small now and people arent driven to earn it.


  4. "Rewarding commission structure but not a great workplace"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service in Opelika, AL
    Former Employee - Customer Service in Opelika, AL

    I worked at Afni part-time (More than a year)

    Pros

    Commission is rewarding if you do well

    Cons

    Ever changing rules and management


  5. "Coach"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Bloomington, IL
    Former Employee - Anonymous Employee in Bloomington, IL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Afni full-time

    Pros

    Good people, try to do alot for employees but it just comes off as cheesy and weird.

    Cons

    Work you to death, doesn't appreciate hard work, picks favorites.

    Advice to Management

    Fire your entire upper management.


  6. "It was ok."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Opelika, AL
    Former Employee - Customer Service Representative in Opelika, AL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Afni full-time (More than a year)

    Pros

    The money was decent enough.

    Cons

    Management should not be management.

    Advice to Management

    More training


  7. "Customer Service Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Afni full-time

    Pros

    The pay was ok. Heard they were paying a dollar more now

    Cons

    Very unprofessional work environment. It was definitely like high school

  8. "Sales chat coach"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Chat Coach in Auburn, AL
    Former Employee - Sales Chat Coach in Auburn, AL
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Afni full-time (More than a year)

    Pros

    Easy job, not much to do besides coach

    Cons

    Not great job security, they can cut you positions at any time

    Advice to Management

    Advance growth opportunity


  9. "Coach"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Afni full-time (More than 8 years)

    Pros

    Family environment, friendly coworkers. Great way to get experience

    Cons

    Management needs to work on delivery

    Advice to Management

    Treat employees with respect


  10. "Customer Service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Bloomington, IL
    Former Employee - Customer Service Representative in Bloomington, IL
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Afni part-time (More than 5 years)

    Pros

    Very easy job and the supervisors are very nice people

    Cons

    Nothing to do at work and it got very boring

    Advice to Management

    None


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