Afni Reviews | Glassdoor

Afni Reviews

Updated October 14, 2018
435 reviews

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2.8
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Afni President and CEO Ron Greene
Ron Greene
136 Ratings

435 Employee Reviews

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Pros
  • "Good pay, good coworkers depending on who you hung with, decent supervisors depending on who you got" (in 22 reviews)

  • "Flexible Schedules, Nice Environment, Great Coaches, Paid Training, etc" (in 18 reviews)

Cons
  • "A little boring - it is working in a call center and talking on the phone" (in 28 reviews)

  • "Low pay and mandatory overtime make for bad work/life balance" (in 16 reviews)

More Pros and Cons

  1. "Good pay"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends

    I worked at Afni full-time

    Pros

    Good pay, friendly environment, comfortable work space.

    Cons

    A lot of information to retain.

    Advice to Management

    Training in a non secure area so notes can be taken for those who need visual reenforcement of things learned. We all learn differently.


  2. "Customer Service Supervisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Supervisor in Opelika, AL
    Former Employee - Customer Service Supervisor in Opelika, AL
    Doesn't Recommend

    I worked at Afni full-time (More than 5 years)

    Pros

    Flexible shifts, great work environment

    Cons

    No professionalism, Hr show favoritism

  3. "Web chat"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Web Chat Sales Representative in Opelika, AL
    Current Employee - Web Chat Sales Representative in Opelika, AL
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Afni full-time (Less than a year)

    Pros

    Great pay and unlimited hours

    Cons

    No time off and messy

    Advice to Management

    Better hours people have kids


  4. "We just didn't click"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend

    I worked at Afni full-time (Less than a year)

    Pros

    There are friendly and welcoming

    Cons

    Support teams are stretched too thin to train or advocate for their teams


  5. "a job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Negative Outlook

    I worked at Afni part-time

    Pros

    steady hours
    bonuses
    gift cards
    training
    catered lunch somtimes

    Cons

    management
    strict
    back to back calls
    office drama
    constant change in stats


  6. "Web chat sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Web Chat Sales Representative in Opelika, AL
    Former Employee - Web Chat Sales Representative in Opelika, AL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Afni full-time (More than a year)

    Pros

    Good starting pay, long training program (which doesn’t prepare you for anything, but it’s 2 solid weeks of good pay), easy to get as many hours as you want.

    It’s a good job to take short-term to cover your bills till you find a better job. Turnover is insanely high, so they won’t miss you.

    Some coaches are excellent and work hard to help you perform the best you can. Sadly, many of those coaches were demoted in the past year, and the few who are left receive zero recognition.

    Cons

    Horrible management structure. I worked there for 2+ years and the management revolving door means you never really know who’s in charge. Most supervisors (coaches) treat agents like petulant children and rarely take the time to help agents improve (aka, THEIR JOB).

    Required goals are constantly changing, so one week you’ll be struggling to accomplish one arbitrary goal (unrelated to sales generally), then it will totally change the next week. Management expects agents to learn new client promotions, pricing, etc., without ample time to study new information. To catch up on changes and even keep up with the constant useless emails, be prepared to sacrifice your breaks or do it off the clock.

    Every SECOND of your workday is monitored, and you’re expected to chat with 2-3 (sometimes 4) customers at a time, yet their software/computers cannot support the load.

    When I first started the commissions felt too good to be true — most agents brought home $600-1200+ in commission each month. Then suddenly the structure changed without warning and commissions dropped to $35-100/mo for most agents even though they’re selling just as much if not more.

    Also, when Afni expanded voice operations, web chat became an afterthought. They no longer offer snacks, prizes, gift cards, incentives, etc.

    RAMPANT FAVORITISM, lots of drama, constant anxiety over meeting sales goals, nonstop chats so you’re always behind, poor communication from the top down, and most recently an explosion of fraud chats that management (somewhere along the line) isn’t doing much to quell — fear of retribution for going over mgmt’s head to report to ethics department.

    In a nutshell, expect high anxiety for 1,000 reasons, minimal positive reinforcement, reliance on hourly pay.

    Advice to Management

    Treat all employees the same, praise coaches who are doing their jobs and get rid of those who do nothing, offer consistent training time outside of chats, allow time to catch up with emails/policy changes/new goals/etc while not on chats, BE TRANSPARENT.


  7. "Maintenance"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Disapproves of CEO

    I worked at Afni full-time

    Pros

    No thinking. All direction comes from a faceless voice on the telephone. No rational priority of tasks. Respond like a robot.

    Cons

    Making a friend or two and the next day they are gone, or you leave. Meatgrinder.

    Advice to Management

    Center Director runs the whole place. Remove management by camera.

  8. "Web Sales Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in South Tucson, AZ
    Current Employee - Anonymous Employee in South Tucson, AZ
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Afni full-time (Less than a year)

    Pros

    The job is a decent paying job. Yes, it could be more but what do you expect from a job that will literally hire anyone off of the street.

    Cons

    Shift Bids; Shift bids are based upon performance and if you're not the top brass you are not going to get the shift you want. Plus, instead of doing a shift bid every six months, they do shift bids whenever they want to. So far, my shift has changed 3 times since I've been working there, which has been since January. This is getting a little annoying.

    Advice to Management

    Keep your promise and only change shifts every six months.


  9. "Great place to be for a while."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Web Chat Sales Representative in Opelika, AL
    Former Employee - Web Chat Sales Representative in Opelika, AL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Afni full-time (Less than a year)

    Pros

    Mostly positive working environment. Great recognition for achievement from management.

    Cons

    Too many sales parameters that must be met to make decent commission from the client.

    Advice to Management

    Work with the client to develop ways to compensate the chat reps for everything they do, not just certain things.


  10. "Customer Service Rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Opelika, AL
    Former Employee - Anonymous Employee in Opelika, AL
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Afni full-time (Less than a year)

    Pros

    Great customer service experiences and pay

    Cons

    Hard to get flexible schedule


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