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Afni Reviews
Updated Jan 27, 2023
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Found 940 of over 958 reviews
60% Recommend to a Friend
64% Approve of CEO
Found 944 of over 958 reviews
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Recommend to a Friend
Approve of CEO
Ron Greene
331 Ratings
Top Review Highlights by Sentiment
Pros
- "The pay was good and the bonus opportunities as well as incentives were always great too." (in 71 reviews)
Cons
- "Supervisors are not available to employees when the caller requests them, instead they sit at a desk and requests come into a ticket or chatline." (in 19 reviews)
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
Ratings by Demographics
This rating reflects the overall rating of Afni and is not affected by filters.
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- Current Employee, more than 5 years★★★★★
Pros
Not too much work for the pay
Cons
Late hours depending on your schedule and time zone
- Current Employee, more than 1 year★★★★★
support coach
Jan 15, 2023 - Customer Care Representative in Tucson, AZRecommendCEO ApprovalBusiness OutlookPros
nice people to work with
Cons
low control on feedback provided
- Current Employee★★★★★
Loads of Calls but Overall Ok
Jan 26, 2023 - Customer Service Representative in Columbia, SCRecommendCEO ApprovalBusiness OutlookPros
It is a good work from home position
Cons
The amount of calls can be immense
- Former Employee, less than 1 year★★★★★
Ehhh
Jan 25, 2023 - Customer Service Representative in Tucson, AZRecommendCEO ApprovalBusiness OutlookPros
Provide equipment if you work from home
Cons
Training is very short Supervisors are kinda rude
Continue reading - Current Employee★★★★★
Pros
Discount on phone bill Points roll over every month
Cons
lack of communication within the facilities
Continue reading - Former Employee, less than 1 year★★★★★
Great place to work
Jan 3, 2023 - Customer Service Representative in Tucson, AZRecommendCEO ApprovalBusiness OutlookPros
Really enjoyed all the people I worked with.
Cons
Preferred shifts hard to get
- Current Employee★★★★★
No work life balance
Jan 11, 2023 - Sr Costumer Service Representative in Tucson, AZRecommendCEO ApprovalBusiness OutlookPros
Pay can cover life expenses
Cons
Managers are unreliable. The pay isn't worth the stress from escalations
- Former Employee★★★★★
Hello from the other side
Dec 18, 2022 - Communications DesignerRecommendCEO ApprovalBusiness OutlookPros
Could just be in the eye of the beholder as they say, but for me, the winning factor was that it wasn't just a job, it was an education.
Cons
Not exactly the best place for very honest personalities.
Continue reading - Current Employee, more than 1 year★★★★★
Boring job with good pay
Dec 16, 2022 - Assistant Trainer in Tucson, AZRecommendCEO ApprovalBusiness OutlookPros
Great pay, easy job and room to move up.
Cons
Can be very boring. Moving up is more hours for less money.
Continue reading - Current Employee, more than 1 year★★★★★
Typical call center
Dec 27, 2022 - Licensed Insurance Agent in Tucson, AZRecommendCEO ApprovalBusiness OutlookPros
It's easy to get hired
Cons
Lots of changes of supervisors
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Afni Reviews FAQs
Afni has an overall rating of 3.4 out of 5, based on over 958 reviews left anonymously by employees. 60% of employees would recommend working at Afni to a friend and 49% have a positive outlook for the business. This rating has improved by 8% over the last 12 months.
60% of Afni employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Afni 3.1 out of 5 for work life balance, 3.3 for culture and values and 3.5 for career opportunities.
According to reviews on Glassdoor, employees commonly mention the pros of working at Afni to be coworkers, benefits, compensation and the cons to be culture, career development, management.
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