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Agency for Integrated Care Employee Reviews about "middle managers"

Updated Sep 22, 2020

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Found 7 of over 156 reviews

3.0
41%
Recommend to a Friend
100%
Approve of CEO
Agency for Integrated Care Chief Executive Officer Kwang Cheak Tan
Kwang Cheak Tan
46 Ratings
Pros
  • "Good benefits: fair in terms of leave allowance, off-in-lieu(in 11 reviews)

  • "Good Location, food is everywhere(in 11 reviews)

  • Cons
  • "Very bad politics, bureaucracy, petty senior management(in 10 reviews)

  • "Chiefs install middle managers who are yes man, but non the wiser(in 8 reviews)

  • More Pros and Cons
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    Reviews about "middle managers"

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    1. 3.0
      Current Employee, more than 1 year

      Macro: Fair, Micro: Needs reform

      Sep 22, 2020 - Senior Executive in Bedok New Town,
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Good benefits: fair in terms of leave allowance, off-in-lieu. During the COVID-19 period, several expressions of appreciation through care packs, vouchers from the CEO. Company culture seems well-intentioned, strong mission. Company-wide conversations, especially with top management, appears strongly encouraged with many initiatives. Work itself (SGO-specific) gives one much experience that might not be found in other roles, is purposeful and eye-opening, encourages personal growth.

      Cons

      Actions sometimes incongruous with speech, e.g. emphasising employees' need to care for our mental health, and then heaving on deadlines and KPIs within the same period. Middle management (reporting officers, SDLs) leaves much to be desired. They seem unaligned with the wider company's values, tend towards partiality, subjectivism, and surface judgements. Whoever is showiest receives credit, while those who do not publicise their work/have different opinions may receive scrutiny. Middle management deflects blame and appropriates credit. Great information asymmetry between middle management and subordinates, the amount/quality of information subordinates receive depends on which supervisor you have/the relationship you have with your supervisor. The Broken Telephone phenomenon is rampant here. With this lack of information and constant feeling of uncertainty whether they have been provided with accurate and adequate knowledge, subordinates are unable to innovate improvements in their work (e.g. in processes, strategies). Preceding point leads to employees feeling unappreciated. Erasure of subordinates' efforts and names from tasks, with middle managers' names tacked on instead, even if task was wholly undertaken by the subordinates. Unsure if this is representative of Singaporean corporate culture as a whole or only of this organisation. Furthermore, much of the work (SGO-specific) should be assessed qualitatively, but KPIs are quantitative and are not appropriate measures given the nature of the work. Does not seem to have avenues for progress and professional development. Asked about this many times in my interview and was given the vague answer each time: "you can go into management or specialisation". Should have understood this to be a red-flag. Do not personally see a progress track from my position in SGO. There is a possibility of there being a "limit" as to how much one can learn/grow in this role.

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      10 people found this review helpful
    2. 3.0
      Current Employee, more than 3 years

      Decent place

      Sep 17, 2020 - Executive in Singapore
      Recommend
      CEO Approval
      Business Outlook

      Pros

      If you're a freshie you will be exposed to office life and a diverse range of work with seniors and healthcare.

      Cons

      Quality of middle managers are questionable, some upper management are also difficult to work for. The CEO is great though.

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      3 people found this review helpful
    3. 3.0
      Current Employee, more than 3 years

      Select for cultural fit while hiring

      Sep 4, 2020 - Executive 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Still learning from the providers and org after working in this org for several years New management has gone great extend to correct mindset and reinforce the values preposition of the org.

      Cons

      Please protect your middle management and hiring manager pls select for cultural fit when hiring for young exec and select those with humility as their quality. I do not have 1 but two newly hired exec in the same team who has the practice to go to hr to complaint about their immd ro with no concrete reason. Scoring point and personal Interest was at the top of their head (despite of the advice on impact on ppl and providers) and going a great extent to prove they are right in front of ro’s boss. The ‘need to right’ mentality is causing distress and unwanted politics in the team.

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    4. 4.0
      Current Employee, less than 1 year

      So far so good.

      Dec 31, 2019 - Anonymous Employee 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Work worth doing. My specific team had a lot of autonomy - which one can use in a good way; but also is open to abuse by others - I will share that below.

      Cons

      Across the board, they are many staff who are out of their depth for the job and are not let go. In my team, I had a Manager who had no relevant experience, refused to learn the subject matter, and kept deferring queries to staff who were none the wiser or smart alecs who would sometimes just make things up and feed false information - you can imagine the sort of grief and fire fighting this caused. Also, said Manager refused to manage no (not poor, but no) performance and bad behaviour. I had teammates that were rude, curt, defied instructions on work, and one particular teammate whose work output you would think was done by a secondary school student. This particular Manager took it all in his/her stride. Top management also seems tolerant of such performance and behaviour of staff not producing, and middle managers not managing. That said, non performers are everywhere - take it with a pinch of salt.

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      2 people found this review helpful
    5. 2.0
      Current Employee, more than 3 years

      Senior Executive

      Aug 17, 2018 - Senior Executive in Singapore
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Competitive pay package Staff benefits are good Colleagues are helpful Work location is centralised

      Cons

      Top down management Middle management are swamped and unable to provide guidance Steep learning curve for new joiners Full of administration work and reporting Lost touch to the ground Frequent last minute changes and little response time given

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      6 people found this review helpful
    6. 2.0
      Current Employee

      Constant Change in the Organisation

      Apr 18, 2018 -  
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Depends on luck, some departments have good bosses and nicce colleagues. Good location site with plenty of food choices. Staff benefits and perks are generally align with industry norm.

      Cons

      Top and middle management not aligned and does not really cooperate well. Alot of talk but action in following up is weak. Career progression is also dependent on how well liked you are by the bosses.

      6 people found this review helpful
    7. 2.0
      Former Employee

      Typical Government sector working approach

      Apr 27, 2017 - Anonymous Employee 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Bonuses are not too bad with employee benefits like zoo passes/bird pass free admission.

      Cons

      Too much structure, too many red tapes, too much manual work, changes is expected but blocked by middle managers.

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