Agfa Healthcare Reviews | Glassdoor

Agfa Healthcare Reviews

Updated May 6, 2017
128 reviews

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128 Employee Reviews

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Pros
Cons
  • No cost of living or increases for (in 8 reviews)

  • No cost of living or merit raises for the 4 years I was there (in 4 reviews)

More Pros and Cons

  1. Helpful (2)

    "Headed in the right direction"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Director in Greenville, SC
    Current Employee - Sales Director in Greenville, SC
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Agfa Healthcare full-time (More than 3 years)

    Pros

    The Sales organization experienced a major reorganization at the beginning of 2015. As is always the case with reorgs, it was scary and there were a few layoffs. 8 months later, numbers are up and those who survived seem as satisfied as they have ever been.

    Cons

    Lotus Notes...need I say more? But seriously, internal systems for information sharing, content management and quote generation can stand some improvement. The problem really seems to stem from decisions on USA based information systems being made in silos outside North America.

    Advice to Management

    Continue listening to the market and focus on core competencies. Agfa HealthCare is a global leader in Radiology & Cardiology imaging. Stay away from "me too" applications like RFID and HIE and stick to what you do best.


  2. Helpful (4)

    "QARA, the untamed beast"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Professional Services in Westerly, RI
    Former Employee - Professional Services in Westerly, RI
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    There were some very talented people to work with and learn from.

    Cons

    Poor top down management of cross functional team and cross site coordination. There was a tremendous amount of cross department bickering regarding roles and responsibilities. Management did a poor job of clearly mapping out the organizational structure, this creating misunderstandings and wasted expense on internal strife. QARA is an untamed purple beast, leveraging powers for evil, rather than good.

    Advice to Management

    You created an unchecked monster in QARA. Their main goal is to get bigger and have more influence. They use their power to point fingers, rather than work on business friendly solutions. However, management needs to hold them accountable. They are eating the organization from the inside out.


  3. Helpful (2)

    "Management operates with head in the sand"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Washington, DC
    Current Employee - Anonymous Employee in Washington, DC
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Talented employees across multiple departments. Decent compensation due to lots of overtime pay.

    Cons

    Mgmt is either out of touch or simply choose to ignore internal/external customers. Instead of inspiring process & quality improvement they choose to continue biz as normal and kick the can down road. Low performers are not let go as mgmt is too afraid position will not be approved by HQ to be re-filled. This leads to poor morale of the good employees as they end up picking up the slack. Poor growth in private sector; lowest-bid govt projects keeps us afloat.

    Advice to Management

    Retire - break out that golden parachute.


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  5. Helpful (1)

    "Very enjoyable, lots of work and stress, but I like that."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Field Service Specialist in Greenville, SC
    Current Employee - Field Service Specialist in Greenville, SC
    Recommends
    Negative Outlook

    Pros

    Customers - equipment - travel - work from home..

    Cons

    Management stress - lots of windsheild time - on the road everyday

    Advice to Management

    Listen more to the worker bees.


  6. Helpful (3)

    "Needs more Innovation. Power Point Spinners!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales in Northeast, NY
    Former Employee - Sales in Northeast, NY
    Doesn't Recommend
    Negative Outlook

    Pros

    Great People and culture exists

    Cons

    Lack of Innovation causing company to hire new management and make changes

    Advice to Management

    Invest in Technolology


  7. Helpful (3)

    "New Management needs to eliminate middle managers and put more GSC support in front of customers"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Field Service Engineer in West Chicago, IL
    Current Employee - Senior Field Service Engineer in West Chicago, IL
    Doesn't Recommend
    Negative Outlook

    Pros

    No micromanagement but I think the days of regional managers sitting at home and not bothering anyone is over.

    Cons

    Rumors of middle management being eliminated to make room for more support in front of the customers. You have an acount manager, regional manager, local service support and GSC. We have too many positions that should be supporting the customer but are not. Regional Manager is not ever seen, Account manager is only seen when they want to sell something and local support is all over the place trying to wear many hats. GSC is being slammed and yelled at for all of the above lack of support and communication with the client.

    Advice to Management

    Eliminated regional managers and local IT support they should be resolving issues via remote support. Most of IT calls via local service are bogus made up calls to make it look like they are busy. Regionalize via multistate your imaging support for DR. CR and printing can be outsourced and still make money on each call, use the Konica model. Account managers do an excellent job getting in the face of the client and if not replace that person. Too much fat that you can't afford.


  8. Helpful (4)

    "Unfortunately it seems unlikely that Agfa will survive . Belgium is not in touch with US market."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales in Miami, FL
    Former Employee - Sales in Miami, FL
    Doesn't Recommend
    Negative Outlook

    Pros

    Name was a staple in imaging...(although these days most folks have no idea what Agfa does)

    Cons

    Zero leadership. Ostrich-behavior. Customer is rarely put first

    Advice to Management

    Either commit to the industry by hiring positions needed to support customers or just sell the business.


  9. Helpful (1)

    "Desperately hopeful!!!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Field Service Engineer in Chicago, IL
    Current Employee - Senior Field Service Engineer in Chicago, IL
    Recommends
    Negative Outlook

    I have been working at Agfa Healthcare full-time (More than 10 years)

    Pros

    Great benefits. Independence. Great opportunity to advance. If you are a hard worker, you can easily make a name for yourself and open up doors.

    Cons

    Reorganization every couple years. Poorly managed. Virtually no raises, unless you stand out above the rest. Bleak outlook. Salaried employees are overworked and underpaid.

    Advice to Management

    Let the US run it's own organization. Price the products more competitively to get us in the door. Then earn the customers trust.


  10. "Poor product development, lack of customer support and declining market share in PACS."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Executive in Dallas, TX
    Former Employee - Account Executive in Dallas, TX
    Doesn't Recommend
    Negative Outlook

    I worked at Agfa Healthcare full-time (More than 3 years)

    Pros

    The compensation is competitive with high base salaries. Overall the sales management is strong and committed to helping sales people be successful.

    Cons

    Product development on the Cardiology PACS side was very far behind the competition. Unfortunately, the company does not have the resources to close the gap and the inability to stay on pace or move ahead of the competition has resulted in extremely low customer satisfaction and declining market share.


  11. Helpful (1)

    "Seemed like a great company to work for"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Regional Support in Greenville, SC
    Current Employee - Regional Support in Greenville, SC
    Doesn't Recommend
    Negative Outlook

    I have been working at Agfa Healthcare full-time (More than a year)

    Pros

    Training, Staff, Remote work, no micro management

    Cons

    No Balance, not realistic to job roles

    Advice to Management

    Become more involved in employee relations


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