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Agoda

Agoda

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Agoda Reviews

Updated Jun 10, 2021

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4.2
87%
Recommend to a Friend
Pros
  • "Fast pace working environment comes with great challenges to grow(in 67 reviews)

  • "People from almost all over the world are working in our Bangkok office(in 49 reviews)

  • Cons
  • "Bangkok is great only year then boring (traffic pollution)(in 29 reviews)

  • "employees, there is only one Thai person in a senior management role (none in the C-suite)(in 21 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
    1. 5.0
      Current Employee, more than 5 years

      Great place to grow

      Feb 1, 2021 - Senior Partner Program Manager in New York, NY
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Many of the employees at Agoda have worked their way up several levels. A great place to develop a career.

      Cons

      Demanding hours with average salary and limited bonus opportunity.

      1 person found this review helpful
    2. 1.0
      Current Employee

      Lack of Retention & Support for Market Management Team leaves the employee morale at an all time low

      May 17, 2021 - Associate Market Manager 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      - Talented group of colleagues -Diverse -Medical Benefits -Experimentation

      Cons

      -Rampant favoritism keeps the same select group of people getting promoted. -Questionable business practices -Stressful environment where no one knows what's going on half the time -Reporting and Systems we depend on to do our job are constantly broken -More Upper Level Management than they're are people actually doing the jobs necessary to move the business forward - Losing talented people at a rapid rate & there doesn't seem to be any changes made on how to retain -Short Term focus has led to stained supplier relationships.

      Continue reading
      1 person found this review helpful
    3. 3.0
      Current Employee, more than 1 year

      Poor leadership and lacking strategy

      Oct 12, 2020 - Market Manager in New York, NY
      Recommend
      CEO Approval
      Business Outlook

      Pros

      -Great coworkers -The work isn’t difficult, but it IS tedious and the same thing day in, day out. You basically have to be willing to grind. -No micromanagement (from my manager, at least, but I know that’s not true for others. One manager should stop making their direct reports put every single meeting they have on their calendar. That’s absurd) -We had a summit in Cancun before Covid hit -Pay isn’t the best, but it’s also not the worst by a long shot I’d recommend working here, but only to someone who can go with the flow and not get stressed out by things outside of their control. If you get frustrated easily or are very ‘that’s not fair’ oriented, this is not the place for you.

      Cons

      -Poor leadership that lacks transparency -Expects constant growth while making it harder to hit KPIs every quarter -Measures growth by internal, made up numbers rather than by revenue or other key business metrics -Almost 0% chance of career advancement -You often wonder what people in other departments even do, especially if they’re in a leadership position -Archaic technology is the truth -Lack of support for North America from headquarters (Bangkok) -Years behind larger competitors in terms of partner technology and programs -Do not care much about business ethics and doing the right thing for partners/customers

      Continue reading
      12 people found this review helpful

      Agoda Response

      Global Recruitment Marketing Lead

      Sorry to hear that you've not had the best experience at Agoda, though thank you for taking out the time to write a review. Total transparency and strict business ethics are foundational to our culture of integrity, and we encourage everyone to practice it at all times. There would have been instances when you didn't have complete visibility on other departments' work, and we recognize that. To solve this, we are planning more Town Halls and AMAs within departments. At Agoda, people are the backbone of everything we do, and all their questions – without any prejudice – matter to us. We take this seriously and will work hard to close the gaps. That said, we love that you found great co-workers in Agodans – it’s extremely important for us and it brings us great joy to hear it from you. Again, thank you for taking out the time to write a review. Your feedback is valuable to us. All the best! - People Team at Agoda​

    4. 1.0
      Current Employee, more than 1 year

      Low Standards. Lack of Support.

      Apr 28, 2021 - Market Manager in New York, NY
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Very nice group of people, treating each other with respect. Genuine interest in helping others. Your ideas are valued and you have the freedom to carry out your ideas to execution.

      Cons

      The overall standard here is very, very low across all areas: - Management team is incompetent and no one seems to have been trained properly on managing people. There are way too many "managers", some managers are surplus to requirements. - Short-term focus, strategies are set up to gain some quick wins (like undercut hotel's prices) but changed monthly since quick wins and taking shortcuts aren't sustainable for building a business. Hotel partners are usually upset with how the business is conducted here. - The work is very challenging, not hard but challenging because there's a complete lack of support from other teams, you're pretty much on your own once you start. Your peers will help you if you have questions but other than that, you have to do everything from small to big tasks to handling tough conversations from hotels as a result of bad business practices. The root cause here is the wrong business focus, if they were to focus and care more for partners, they would have invested more in building strong support teams to make sure partner's satisfaction is at the highest level. Of course, that mindset doesn't exist here. - The tools and systems are poorly maintained and break down all the time, local operations team aren't capable of handling basic business needs. - Average benefits and salary, if you're exchanging your labor for money, and for all the little things you have to do here, you aren't compensated fairly.

      Continue reading
      6 people found this review helpful
    5. 4.0
      Current Employee

      Great company but that's not everything

      Mar 4, 2021 - Anonymous Employee 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Most employees are great and very helpful, excellent benefits and the compensation is competitive for the travel industry. Working in travel tech is always fun too.

      Cons

      There is a lot of favoritism that occurs at Agoda. It's obvious that some employees are treated better than others. There's also some office politics but that's expected in corporate america. I'm surprised that certain employees have not been let go due to their terrible work ethic and lack of leadership (Jeremy Mahoney).

      Continue reading
      2 people found this review helpful
    6. 2.0
      Current Employee, more than 3 years

      The company doesn´t care about the people

      Apr 1, 2021 - Market Manager in New York, NY
      Recommend
      CEO Approval
      Business Outlook

      Pros

      10% discount on hotel bookings. If you are friends with the Director, you don´t have to work that much to get a promotion.

      Cons

      It´s very hard to grow within the company, and the leadership team doesn´t care about the people. There is no company culture and zero efforts to change that. The management style is very old school.

      1 person found this review helpful
    7. 4.0
      Former Employee

      Positive environment, interesting period

      Mar 29, 2021 - Account Manager in New York, NY
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Good people to work with across the country. Benefits are improving overtime.

      Cons

      The strategy and goals of the company are not always clear.

      Be the first to find this review helpful
    8. 3.0
      Current Employee

      nice company

      Mar 18, 2021 - Data Analyst in New York, NY
      Recommend
      CEO Approval
      Business Outlook

      Pros

      good company to work in

      Cons

      no con pretty well for everything

      Be the first to find this review helpful
    9. 5.0
      Current Employee, more than 8 years

      Great company that helps you grow

      Nov 25, 2020 - Senior Market Manager 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      1. Have a comprehensive personal development vision for the employees. 2. Focus on attracting and develop quality talents. 3. Embrace diversity and encourage positive working culture.

      Cons

      A fast pace and dynamic company which challenge the employee to embrace the constant change for the better might not be for everyone.

      2 people found this review helpful
    10. 5.0
      Former Employee

      great Company

      Jan 9, 2021 - Marketing Coordinator 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Such a Great company culture

      Cons

      Management could have been a lot better

      1 person found this review helpful
    Viewing 1 - 10 of 1,035 Reviews

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