Agoda Reviews | Glassdoor

Agoda Reviews

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Found 504 reviews

3.6
StarStarStarStarStar
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72%
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Pros
Cons
  • "Bangkok weather isn't for everyone(in 21 reviews)

  • "The level of experience & skills by senior management is extremely low compared to other companies in the business(in 19 reviews)

More Pros and Cons
  1. Featured Review
    Helpful (7)

    "Great company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Marketing 
    Recommends
    Positive Outlook

    I worked at Agoda full-time for more than 4 years

    Pros

    A great international atmosphere, interesting and challenging.

    Cons

    no cons, everything was great

    Agoda2019-01-31
  2. Helpful (1)

    "Great Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook

    I have been working at Agoda full-time for more than 2 years

    Pros

    Management listens and makes changes immediately overtime offered almost all the time easy customers to deal with training was great systems are easy to use

    Cons

    Policy and procedures change on a weekly basis. you have to keep up with memos to make sure you know the latest information

    Agoda2019-03-06
  3. "Sad to see Providence site go"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Recommends
    Neutral Outlook

    I worked at Agoda full-time for more than 2 years

    Pros

    -Very general benefits in the US -Gorgeous office spaces throughout the world -Former Site Leader had a clear understanding of where he wanted to take the call center, and we all believed in his mission -Opportunities to be mentored in various departments -Cross-communication with cohort in other countries -Amazing HR representative in NYC -Coworkers will be friends for a lifetime

    Cons

    I think that Agoda was, and could have been a great place to grow. It was easy to see from the beginning that the company had overspent in terms of office space, and recruitment lacked the competency to recruit productive entry level call center folks in the US. There were many mistakes made, but towards the end of our tenure, good things were really happening and positive changes were being made. It's too bad that...

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    Advice to Management

    Continue to be more transparent with your employees when it comes to big corporate changes. Increase the annual party budget!

    Agoda2019-05-13
  4. "Nice Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Providence, RI
    Recommends

    I have been working at Agoda full-time for more than a year

    Pros

    bonus easy laid back attire Give you and idea of the back end of hospitality

    Cons

    closing its site in providence working most of the day

    Agoda2019-02-23
  5. Helpful (6)

    "this place is really bad"

    StarStarStarStarStar
      Current Employee - Customer Service Representative in New York, NY

      I have been working at Agoda full-time for more than 2 years

      Pros

      paycheck is good need to be better

      Cons

      they suck and closed office last minute

      Agoda2019-02-22
    • Helpful (10)

      "Agoda has a lot of work to do in terms of culture and creating a good environment for employees."

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Anonymous Employee 
      Doesn't Recommend
      Negative Outlook
      Disapproves of CEO

      I have been working at Agoda full-time

      Pros

      Location - Empire State Building Health Benefits

      Cons

      Management Training and development On-boarding process Hostile environment

      Advice to Management

      Care about your employee’s development Work on team culture Management should provide guidance and support Provide resources needed to do job

      Agoda2019-01-11
    • Helpful (21)

      "Job seekers read this!"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Customer Service Agent in Providence, RI
      Recommends
      Positive Outlook

      I have been working at Agoda full-time for more than 2 years

      Pros

      Working for Agoda can be fun. The company is rapidly growing, there are a lot of talented young and fun people. You may get lucky and be put on a team with people you actually like and can hang out with. - The job itself is good – customers are typically nice to you and understanding. - Fruit delivered every week - Free coffee - Convenient downtown location, near the mall - Good benefits: 401k, Aetna medical, Delta...

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      Cons

      A lot of the previous posts seem somewhat exaggerated, which is understandable. People come here to post anonymously and vent about job dissatisfaction, which is unfortunate that they cannot express their concerns at work that might actually result in change. Managers are more concerned with whom to fire than putting in the time to learn the job in order to better help agents. There is constant drama going on – people...

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      Advice to Management

      - Transparency: by spending a lot of time in meetings and discussing “strategy” agents feel like they are out of the loop. Decisions are made seemingly abruptly and aren’t well communicated. The lack of transparency, for instance about who is on a warning (and why), who is being terminated, who’s doing well or bad serves ground to float rumors. - Focus on the cause, not the symptom: Moving people onto different teams...

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      Agoda2018-11-10
    • Helpful (6)

      "Not worth your time"

      StarStarStarStarStar
      • Compensation and Benefits
      Former Employee - Anonymous Employee 
      Doesn't Recommend
      Negative Outlook

      I worked at Agoda full-time for more than a year

      Pros

      Team outings , benefits .

      Cons

      Turnover is high , management never present no room for growth . A lot of favoritism.

      Agoda2019-01-23
    • Helpful (6)

      "High turnover for a reason"

      StarStarStarStarStar
        Former Employee - Anonymous Employee 

        I worked at Agoda full-time

        Pros

        OK salary if you compare Thailand companies

        Cons

        - career progression and growth do not exist - high turnover - corporate-like politics - bias in decision making

        Agoda2019-01-15
      • "A great place to work"

        StarStarStarStarStar
        • Work/Life Balance
        • Culture & Values
        • Career Opportunities
        • Compensation and Benefits
        • Senior Management
        Current Employee - Anonymous Employee in New York, NY
        Recommends
        Positive Outlook

        I have been working at Agoda full-time

        Pros

        Friendly, humble, hard-working colleagues. Competitive pay. excellent benefits. Informal atmosphere. Support for ideas from upper management. Opportunity to advance.

        Cons

        Overly busy at times, never enough time to get everything done. Plenty of training resources but not enough time to upskill sufficiently.

        Advice to Management

        Incentivize innovation and the execution of new ideas by building KPIs around them. Otherwise, employees will continue to focus on what is put in front of them rather than taking the initiative themselves to move the company forward and grow in their roles.

        Agoda2018-12-12
      Found 504 reviews