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Agoda

Agoda

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Agoda Employee Reviews about "bangkok"

Updated Jan 15, 2021

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Found 70 of over 1,151 reviews

4.2
87%
Recommend to a Friend
89%
Approve of CEO
Agoda Chief Executive Officer John Brown
John Brown
14 Ratings
Pros
  • "Fast pace working environment comes with great challenges to grow(in 67 reviews)

  • "People from almost all over the world are working in our Bangkok office(in 49 reviews)

  • Cons
  • "Bangkok is great only year then boring (traffic pollution)(in 29 reviews)

  • "employees, there is only one Thai person in a senior management role (none in the C-suite)(in 21 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

    Ratings by Demographics

    This rating reflects the overall rating of Agoda and is not affected by filters.

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    Reviews about "bangkok"

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    1. 3.0
      Current Employee, more than 1 year

      Poor leadership and lacking strategy

      Oct 12, 2020 - Market Manager in New York, NY
      Recommend
      CEO Approval
      Business Outlook

      Pros

      -Great coworkers -The work isn’t difficult, but it IS tedious and the same thing day in, day out. You basically have to be willing to grind. -No micromanagement (from my manager, at least, but I know that’s not true for others. One manager should stop making their direct reports put every single meeting they have on their calendar. That’s absurd) -We had a summit in Cancun before Covid hit -Pay isn’t the best, but it’s also not the worst by a long shot I’d recommend working here, but only to someone who can go with the flow and not get stressed out by things outside of their control. If you get frustrated easily or are very ‘that’s not fair’ oriented, this is not the place for you.

      Cons

      -Poor leadership that lacks transparency -Expects constant growth while making it harder to hit KPIs every quarter -Measures growth by internal, made up numbers rather than by revenue or other key business metrics -Almost 0% chance of career advancement -You often wonder what people in other departments even do, especially if they’re in a leadership position -Archaic technology is the truth -Lack of support for North America from headquarters (Bangkok) -Years behind larger competitors in terms of partner technology and programs -Do not care much about business ethics and doing the right thing for partners/customers

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      13 people found this review helpful

      Agoda Response

      Global Recruitment Marketing Lead

      Sorry to hear that you've not had the best experience at Agoda, though thank you for taking out the time to write a review. Total transparency and strict business ethics are foundational to our culture of integrity, and we encourage everyone to practice it at all times. There would have been instances when you didn't have complete visibility on other departments' work, and we recognize that. To solve this, we are planning more Town Halls and AMAs within departments. At Agoda, people are the backbone of everything we do, and all their questions – without any prejudice – matter to us. We take this seriously and will work hard to close the gaps. That said, we love that you found great co-workers in Agodans – it’s extremely important for us and it brings us great joy to hear it from you. Again, thank you for taking out the time to write a review. Your feedback is valuable to us. All the best! - People Team at Agoda​

    2. 3.0
      Current Employee, less than 1 year

      Let's keep it real, the Agoda PVD real experience! Read this before your interview.

      Dec 2, 2017 - Customer Service Agent in Providence, RI
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Beautiful work office - 10th fl in downtown Great co workers - you might make a couple friendships outside of work which is nice Open to hiring all w/ customer service experience, you don't need 'call center experience' to get hired. POSSIBILITY to transfer after a year of being at company. Not everyone is paid the same, negotiate salary for what you think you are worth for 40! Calculate wisely!

      Cons

      *About 2 month process to get hired (may be shorter since they are already open) MICRO MANAGING from your team lead *The GM hires people from his old jobs as the new team leads, so you will not be able to move up to a manager position within a year, its impossible at this location (although they tell you that until your ears bleed through the interview experience) *The 'travel discount' is laughable. *Paid twice a month but not every 2 weeks. *If you need a check, take the job. If you want something more, don't. They are actively hiring as you can see, they will email you back and it seems like such a fun company to work for. There are not alot of reviews for this location. Hiring process is VERY thorough w/ alot of skype interviews with recruiter in Bangkok. Make yourself available. Three major skype interviews until you get the job w/ many emails & phone calls in between. Agoda is a partner of Priceline but you will not be taking ANY priceline calls. 90% of your calls will be with people who don't speak English from Asia, who will say 'hello, hello, hello' when you answer the phone. You will have alot of pending cases that you can't close because of the time zone. When you are working, it will be midnight in Asia. *You are also promised the 9 - 9 schedule - that's a lie, they won't even CONSIDER that until March! *When you get hired, you will be in a training room w/ two trainers - one that is a TM in another country in Europe, knowledgeable, has some patience and sometimes they can move a little fast. The other training is not as knowledgeable, a little condescending with a bit of an attitude. Training is for 4 weeks, schedule is 9 - 6. You cannot take paper onto the floor so notes must be written in Notepad. Once on the floor, you will be under a team lead who has never taken a phone call in their life, they will 'help you' by walking up to you and giving you their idea of what needs to happen and walk away. You are scrutinized for being two minutes late, meanwhile, one team lead is late EVERY. SINGLE. DAY. *Numbers are quite important here, hold time, average talk time, etc. everything matters. Your lunch time is mapped out to the minute, so even if you're on a long case (which happens) you will be sent an email as to why you were late. Again, if you need a check than give Agoda a try but go in with a good salary and a game plan. The job is stressful. Long days - it will take all of the patience that you have. 3 people have already quit. Join at your own risk.

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      21 people found this review helpful
    3. 2.0
      Former Employee

      Don't believe in treating employees or customers well

      May 30, 2017 -  
      Recommend
      CEO Approval
      Business Outlook

      Pros

      - Do a great job recruiting, so there are a lot of talented, good people there - Great relocation opportunity to Bangkok

      Cons

      - The good people tend to leave rather quickly, revolving door for good talent - No employee engagement/development - Micromanagement, lack of clear direction & general schizophrenic vision leadership - Not very diverse, minorities not valued

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      19 people found this review helpful
    4. 2.0
      Current Employee, less than 1 year

      Life at Agoda.

      Sep 17, 2018 - Customer Service Representative in Providence, RI
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great location in downtown Providence Your co workers are people that will be friends with beyond the workplace We have a chromecast in the breakroom, potlucks, team outings, in an attempt to make the people come together a bit more. Pay is higher than in most call centers in RI. Sunday is time and a half.

      Cons

      This is not your typical call center job. Some of the reviews below are accurate and some arent, ill explain what i can. Apply, you will have skype interviews and phone calls from Bangkok as well as Singapore. In about a months time, you will know if you got the job. Once hired you will have training from 845 - 545. The trainer is from Europe and has worked for Agoda for a few years. Once you have completed the training which is 4 weeks, you will be in "nesting" which is where you are on phone calls and emails all day and 2 agents from the floor monitor you if you need help. During nesting, the person who is supposed to help will be walking the floor, talking to agents, eating an apple and do nothing. Your numbers are important. The better your numbers - the better your schedule. The hours are 10-7 and they will soon be back to 9-6. You get 18 PTO per calendar year. Your base salary in the hiring process is $35K. If you think you deserve more, tell the interviewer or else you will get the base pay. There is alot of drama. The job is not terribly hard its what you have to deal with. We are the midnight shift for our headquarters in Bangkok. 90% of the customers are from India, Singapore, Malaysia, Dubai, etc. 90% of the customers wont speak English but they wont tell you that during the hiring process. It's your responsibility to make sure that you work through that, and when you complain you will be told to get over it and that its cultural differences.' After you are on the floor, you will be placed on a team. There are 3 teams currently. One TM is oblivious to the job itself and leans on other agents for help. One TM called in an agent on their day off and offered to pay them overtime because they were so frazzled. The same TM called another agent while they were out getting their hair done and asked if they could have their phone on if they needed additional help. This is a call center not an EMT position, there is no need to have someone on call because a TM cant do their job. One TM is newer and seems to have a great team dynamic. Although this TM cannot assist with alot, they are eager to learn. One TM is brutally honest and has a smart mouth as well as a sense of humor. This TM is a bit removed and is not as personable as they should be with their teams agents. Not that long ago, the payroll in Bangkok overpaid the floor $10K and the agents that were overpaid had $100 deducted out of their check until the company was repaid. Many agents who worked overtime from May - July didnt have their overtime paid on time and it was more than a headache since the payments were late, some were a month late. After this illegal practice from the company, the site leader informed us that this wouldnt happen again so were waiting to see how the future of payroll is being rolled out. You are paid every 2 weeks. Agoda is not a career dont bank on it. The behind the scenes drama is enough for any soap opera. Don't be fooled by the advertisements that look cheery with all of the colors, its fake.

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      15 people found this review helpful
    5. 1.0
      Former Employee

      Ugh

      Oct 24, 2017 - Anonymous Employee 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Living in Bangkok is a plus

      Cons

      You get fired after a year in groups of people

      Continue reading
      8 people found this review helpful
    6. 5.0
      Former Intern

      Good Place to Start

      Jan 15, 2021 - Software Engineer Intern in Bangkok
      Recommend
      CEO Approval
      Business Outlook

      Pros

      lots of opportinutes within company (transferring between teams, offices in different countries) great tech stack and talent location very convenient in Bangkok

      Cons

      sometimes disorganized, depending on manager could do better in integrating people from different countries

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    7. 5.0
      Current Employee, more than 3 years

      Multi cultural, liberal and fast paced

      Dec 13, 2020 - Technical Lead in Bangkok
      Recommend
      CEO Approval
      Business Outlook

      Pros

      - People from almost all over the world are working in our Bangkok office - Freedom to propose your ideas or suggestions - Company is growing fast in terms of business as well as technology wise

      Cons

      - Heavy workload lately cause of the sudden resource crisis in the team

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    8. 4.0
      Current Employee, more than 5 years

      Great office location and work environment, Move fast break things

      Jun 14, 2020 - Senior Manager Hotel Connectivity & Operations in Bangkok
      Recommend
      CEO Approval
      Business Outlook

      Pros

      - Bangkok is a fantastic city, low cost of living, lots of activities - Salary is competitive - Lots of benefits such as international insurance, hotel booking discount, wellness options paid by company, amazing pantry with healthy breakfast, snacks and fruits, lots of in / off office events (staff party, sports day, Halloween party, yoga class, mediation, football / basketball / table tennis team, music band etc,) - All technologies and tools you need to work comfortably - A lot to learn from your international colleagues who come from very different background with different skills + lots of online courses available - Data driven to make strategic decisions - Move fast - Ownership, you can grow your idea to real product

      Cons

      - Poor cross function / communication / KPI alignment among different departments - Move fast break things - Data cannot replace common sense / human touch - Depending on your line manager, you maybe offered great induction training or nothing at all (learn by yourself) - Depending on your line manager, personal development and growth might be unclear - Depending on your team, you might change line manager once / twice a year

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      Agoda Response

      Recruitment Analytics Manager

      Thank you for being an important part of Agoda for more than 5 years. We’re glad you like the benefits we provide – it’s something our employees have identified as important and so we’re working hard to address this need. We’re glad you’re part of the team and thanks for your feedback! - People Team at Agoda

    9. 5.0
      Former Employee, more than 3 years

      Asesome people and great learning experience!

      Jun 11, 2020 - Senior Product Manager in Bangkok
      Recommend
      CEO Approval
      Business Outlook

      Pros

      I spent enough time (completed 3 years recently) with Agoda and worked with many teams and people across departments and hence I have enough data points now to comment! Super Customer centric and Employee centric Everyday, you feel proud to be Agodan - starting from the liftman to the CEO World's best talent from every corner of the world Fantastic brand - Customers love Agoda 10/10 points for Location - Bangkok, Thailand Super Friendly Senior Leadership team (approachable)

      Cons

      Can't think of anything critical. Should be more frequent skip level 1:1s

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      Agoda Response

      People Team

      Thank you so much for your review and for being a part of our team. Our employees and our customers are the most important assets for us, so thank you for calling that out. We appreciate everything you do for us and will continue to strive to make Agoda the best place to build a career. - People Team at Agoda

    10. 5.0
      Current Employee, more than 3 years

      Great place to work and learn

      Nov 21, 2020 - Senior IOS Software Engineer in Bangkok
      Recommend
      CEO Approval
      Business Outlook

      Pros

      You will keep learning and work with great talents

      Cons

      Bangkok is great only year then boring (traffic pollution)

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