Agoda "senior management" Reviews | Glassdoor

Agoda Employee Reviews about "senior management"

Updated Aug 1, 2019

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3.8
77%
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Pros
Cons
  • "employees, there is only one Thai person in a senior management role (none in the C-suite)(in 20 reviews)

  • "Agoda tries to sell itself as being able to offer a Silicon Valley experience in Bangkok(in 20 reviews)

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Reviews about "senior management"

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  1. Helpful (4)

    "You have to fit a certain profile to work their regardless of your performance"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Market Manager in London, England
    Doesn't Recommend
    Negative Outlook

    I worked at Agoda full-time for more than a year

    Pros

    Great colleagues from so many places.

    Cons

    Senior "Management" are unqualified Dishonesty is the company culture Your work performance is not the focus

    Advice to Management

    Discrimination is a serious thing, next time you may not be so lucky.

    Agoda2019-08-01
  2. Helpful (1)

    "Best tech firm in Thailand"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Project Manager in Bangkok
    Recommends
    Positive Outlook

    I have been working at Agoda full-time for more than a year

    Pros

    1. Caliber of employees - the quality of employees at agoda is by far the best in Thailand and easily on par with other tech firms such as Google and Amazon 2. Company culture - very international, data-driven

    Cons

    1. Even though agoda is based in Thailand with 5000+ employees, there is only one Thai person in a senior management role (none in the C-suite)

    Agoda2019-06-03
  3. Helpful (5)

    "Terrible experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Accommodation Services Specialist in Gurgaon, Haryana
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Agoda full-time for more than a year

    Pros

    Training is good, base pay is nice, hotel discounts

    Cons

    Lots of politics, India country head has lot of ego he will not let you progress in career if you are not in his good books, senior management also incapable they are not adaptable to changes, they will never encourage young talent or good ideas, managers are not professional they will take things personally on their ego if you share constructive feedback or highlight mistakes committed by their favorite employees, ... outdated technology with lot of bugs, Appraisals are pathetic only 5-7 percent, during joining they will make you sign an agreement where you won't be able to join any competition company within 9 months of leaving Agoda, they will hold your bonus if you quit before March, there is no career development program, people are sitting in same position for 4-5 years so no scope of growth for junior employees, everyone is chilling and India business is suffering.

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    Advice to Management

    Please focus more on India market, India is a big travel market, please hire new senior leadership as the existing people are complacent and try to retain good employees, there should be a career development plan for employees as people in India office not aware where is there career going and what is their future

    Agoda2019-04-20
  4. Helpful (9)

    "The worst experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    Former Employee - Manager in Hammersmith, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Agoda full-time for more than 3 years

    Pros

    Not much really, the only thing was that I learnt how not to do things.

    Cons

    If you have already work experience in the travel industry, do not work for Agoda. You will be probably not improve your skills or your career despite all promises made during interviews. The level of experience & skills by senior management is extremely low compared to other companies in the business. Most have no other work experience except from Agoda or are rejects from the likes of IBM, Accor or Tourico.... Trainings offered are so simplistic that they are an absolute waste of time. Processes are over complicated, unnecessary and not very well thought through. Most tasks are conveyor style like as Agoda does not believe in empowering people. Favouritism, bullying and illegal practices are a daily thing at Agoda, especially since the new Managing Director for Europe moved from her UK role into this position. Senior Management cannot be trusted as very often they resort to lies and wrong promises. Management also encourages their team’s to deceit customers and suppliers. Targets are not realistic and calculation is very often incorrect. Benefits are minimal and below industry standard.

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    Advice to Management

    The sooner you realise that Asian working conditions & management styles cannot be copied into Europe the better. Stop lying to your staff and suppliers.

    Agoda2019-02-16
  5. Helpful (9)

    "Senior Full Stack Software Engineer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Neutral Outlook

    I worked at Agoda full-time for less than a year

    Pros

    -Progressive -Fast paced -Open to ideas from developers

    Cons

    - When they hired me in Bangkok, in the interview they were bragging about how good they were and how they could get anyone they wanted in the company and how they only employ 1% of applicants. Everything seems... over exaggerated. Despite all this, I come from a western country and left a very high paying job. Their offer was MUCH less than my offer back home. I told them I would only stay for a short time in the... job and wanted to do it to enjoy my time while it lasted in Bangkok. Despite this, they were so confident and arrogant that I would stay more longer than the time I quoted that even during my exit interview they were like "when we hired you, we knew that you would stay for more longer than xxx time" after I told them I was quiting. I found them to be quite cocky and over confident of their worth to my career. For a whole year, they bragged on about how they could pay anything to get westerners to come and work for them but when push come to shove and I told them how much they needed to pay to be just as good as my offers back home, they turned around and said "You're not worth that much". I would personally tell them that they aren't worth MY TIME either, but that's above their heads at the moment because they are arrogant.. As for the person that said this: "There's a tension in the company regarding the low salaries paid to the "local" Asian workforce vs. the high salaries and stock options typically awarded to Western expats (or Asians educated overseas) and senior management." They do this because they have to, to retain these staff. The offers are STILL not attractive even for the western expats anyway despite what Agoda says. The salary after tax verse the cost of living is still worse with Agoda than back home in most western countries. The only westerners who work in Bangkok are there for just lifestyle reasons and not money which is understandable due to the nightlife and beach scene.

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    Advice to Management

    Be less cocky. Agoda is not as great as you think you are.

    Agoda2018-11-11
  6. Helpful (5)

    "London is full of opportunities, do not waste your career on Agoda"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Market Manager in London, England
    Doesn't Recommend

    I have been working at Agoda full-time for more than 3 years

    Pros

    Nice colleagues, good work-life balance.

    Cons

    - Opaque annual bonus criteria: you never know your how much you are going to get in your annual bonus. - Favouritism: towards some team members - Despotism - Poor Senior Management: with a couple of exceptions. - Micromanagement is the usual work dynamic - Repetitive tasks: it's all about pricing, reporting in the CRM... - The internal organisation, the procedures are so complex that it takes ages to solve... an easy issue for an hotelier. - Complex platforms with many technical deficiencies - Bad reputation in the travel industry - Negativity is going to be your workday: hoteliers are constantly complaining about Agoda practices and you have to be there in the front line saving the face.

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    Advice to Management

    That's not the good strategy for EU for sure.

    Agoda2018-12-04
  7. "Could be better..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 

    I worked at Agoda full-time for more than 3 years

    Pros

    If you work hard and have a good manager, you can progress.

    Cons

    Very much controlled by the head office in Bangkok. Senior management team would very much benefit from people management training.

    Agoda2018-11-08
  8. Helpful (9)

    "Fast-moving company with a weak culture. Your success and enjoyment would depend on your manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Doesn't Recommend
    Positive Outlook

    I worked at Agoda full-time

    Pros

    * Agoda is a fast-moving company. There's hardly any red tape relative to other companies and, depending on your manager, you have space to try out your own ideas. In that sense it really feels like a startup. Priorities, org sturcture and roles can change very quickly. * Learning oppotunities in some roles. Due to the lack of structure and the high growth in the business, you can get some pretty awesome... oppotunities to learn * Online travel is an interesting business. Depending on the role, you could get to go to different offices around the world (and there are many). * Agoda empowers managers and the role of HR is administrative only. Managers have a lot of power and little oversight from other stakeholders. That's a pro and a con

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    Cons

    * Stratified compensation model. Employing "cheap" labour from Asia is part of the Agoda business model. The company hires cheap labour for functions or roles that are deemed non-crusial to the success of the business (customer support, sales, some developers and other roles), while investing heavily in others. There's a tension in the company regarding the low salaries paid to the "local" Asian workforce vs. the... high salaries and stock options typically awarded to Western expats (or Asians educated overseas) and senior management. The management hasn't been able to address it properly. * Weak culture. Agoda prioritizes growth over culture. This means that employees that create a toxic environment are not punished and are sometimes promoted, as long as they can get results. "Be humble"', one of the company's core values, is very out of touch with reality. * Ruled by the Product team. Agoda is ruled by the Product Owners and while many of them are smart and nice people, some are arrogant and difficult to work with. Other important voices in Tech and Business are not heard. * High fatigue leading to high attrition. Lack of oversight on managers, changing priorities and teams and toxic environment can make employees feel unsafe and quit with a very bad taste. I have seen that in multiple occasions and it was very painful to watch.

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    Agoda2018-05-07
  9. Helpful (10)

    "Please read carefully before joining"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Market Manager in London, England
    Doesn't Recommend
    Negative Outlook

    I worked at Agoda full-time for more than 8 years

    Pros

    Unfortunately towards the end of my career at Agoda, the only pro was the 25 days holiday

    Cons

    Agoda used to be a great company to work for, you work with the suppliers to achieve customer expectations whilst maintaining a excellent relationship with the hotels, i used to look forward to traveling on business trips for a business need and not because it was politically correct to spend the companies money because there is a budget to do so. After new management came into the team with no consideration... for anyone apart from themselves and making life even more difficult for the team, everything changed for the worse, the team shrunk by half, you were pushed away all the time with ideas to help move business forward all because of a hidden agenda and more senior staff than actual people on the road supporting the growth of the company, in fact you were only helping the management look good whilst being made to do all the work. All the fun stuff you would love to do slowly turned off including fun events in the office every Friday evening. Unfortunately the last year and a half new people joined whereby instead of supporting staff, they were giving out warnings for poor reasons including handing in the holiday form 2 days after the request should have been handed whilst other senior management were able to request holidays 2 days before they needed to take there flight. There are more people in the team doing nothing than actual work (1 senior manager for every 2-3 people whereby they mostly had no clue about the challenges faced), the majority of senior management don't even know how to use the system in place and make all the staff do the bi weekly report and then take credit for collecting the information. Dont expect much from this company but expect to give it your all, you need to wait 3 weeks to be paid your expenses even though its from your pocket and if your a driven individual looking to make a real impact on the business, forget about it. Luckily the people who have left have moved on to good positions however if you want to be in a call center environment and be measured on how many tickets you solve from a machine which does not work, i wish you all the luck. In fact, its now even worse as the people in the head office who initiated to work against the suppliers are now an even higher position and nothing will change. If you want to succeed in the European team, be prepared to laugh at everything, behave like a dog and you might just get very far.

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    Advice to Management

    Listen to your team and take the feedback forward. Be open minded and not a closed book. Work with the team and push back what will not work for the market. Realise that hotels don't actually need you and you may make the business great again.

    Agoda2018-05-16
  10. Helpful (13)

    "Political institution disguised as a company offering bad salaries and even worst work environment!!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Negative Outlook
    Disapproves of CEO

    I have been working at Agoda full-time for more than 3 years

    Pros

    1) MNC feel 2) Customer centric. They really value their customers and do anything and everything to make them happy but sadly don't have the same approach fro employees!!

    Cons

    1) Too much internal politics which is annoying as you are hardly judged on your performance and mostly on how much you butter the senior management 2) Employee feedback is a scam as they don't take any suggestions positively and keep taunting employees instead 3) Office space is bad as it lacks basic things Iike coffee machine and also has no employee engagement activities like rest zone, games etc. They are... redoing Bangkok HQ but ignoring other locations as usual. 4) No employee off sites or activities expect Bangkok which is the HQ. They discriminate between their offices locations. 5) Racism all across the company as they are against people from developing countries and treat them badly. Pay them badly and don't prefer them for senior roles even though they are skilled and perform well 6) Limited growth if you are working anywhere except Bangkok 7) Salaries are the worst in online travel industry and they base salaries on your age and not on your skills and performance. 8) Your ideas are never welcome in this company. One bad move and you are gone. They put you on notice. 9) Lacks a dynamic CEO, change is needed but Priceline.com doesn't care as they are more focused on b.com 10) No clear goal or vision. Change strategy every day

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    Advice to Management

    1) Treat everyone the same and stop judging people based on their nationality, looks, gender and race 2) Restructure your salaries and bring them at par with other companies or all good people will leave you. 3) Start employee engagement activities in other offices and not just in Bangkok 4) Stay focused on one thing at a time and learn from your big sister b.com

    Agoda2017-09-16
Found 20 reviews