Aimco Apartment Homes Service Manager Reviews | Glassdoor

Aimco Apartment Homes Service Manager Reviews

Updated Feb 9, 2019

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Found 10 reviews

5.0
StarStarStarStarStar
Rating TrendsRating Trends
99%
Recommend to a Friend
99%
Approve of CEO
Aimco Apartment Homes CEO Terry Considine
Terry Considine
7 Ratings
  1. Featured Review
    Helpful (2)

    "GRAND SLAM"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Service Manager in Denver, CO
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Aimco Apartment Homes full-time for more than 10 years

    Pros

    We do the right thing…always! I am proud to say I have been with Aimco for thirteen years! Last year I was feeling the work load was becoming overwhelming and I was stressing out about it! Luckily I had a dream job with another company drop in to my lap! It was a brand new ground up community, closer to home cutting my commute in half and a slight but not substantial pay cut. Well I left Aimco after 12 years of service!...

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    Cons

    Well I have read some feedback about cons at Aimco and yes some are true, We do work weekends and holidays time to time, We do work some crazy hours at times, We do get calls in the middle of the night, We do make crazy changes in process, We do at times make mistakes. However there is a key word here and it is “WE”! I just want to say this is WORK and that is what We do! People call Aimco home for all of these so called...

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    Advice to Management

    Continue to find ways to recognize team members, ISAT cash is a great program and hope to continue to see this type of thing.

    Aimco Apartment Homes2019-02-09

    Aimco Apartment Homes Response

    February 12, 2019Talent Management

    Hi there! Wow. Your feedback embodies the culture we strive to deliver to our team members at Aimco. Your story is inspiring and heartfelt and we are happy that your “dream position” ended up being back at Aimco. We appreciate your comments on the “cons” of Aimco, as there are challenging ...

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  2. "Service Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Service Manager III in San Bruno, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Aimco Apartment Homes full-time for more than a year

    Pros

    Great upper management and tons of opportunity to grow

    Cons

    Technology can be improved but is good

    Aimco Apartment Homes2017-10-18

    Aimco Apartment Homes Response

    October 23, 2017Talent Management Coordinator

    Hi there and thanks for taking the time to submit your review! We really appreciate it when our team members take the time to post that they love working at Aimco. We appreciate your loyalty and that you've been with us for over a year now. We are happy to hear that you're enjoying ...

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  3. "working at aimco"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Service Manager in San Diego, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Aimco Apartment Homes full-time for more than 3 years

    Pros

    awesome place to work. Pay rate is above average . They care about employees and promote highly from within comped apt. For managers is awesome too

    Cons

    Annual event could be better

    Advice to Management

    Keep up the good work

    Aimco Apartment Homes2015-05-01

    Aimco Apartment Homes Response

    August 18, 2015Human Resources

    Thank you for taking the time to leave a review of Aimco. We love to hear how we are doing both positively as well as in areas where we can grow as a company.

  4. Helpful (6)

    "Empty corporate slogans, tenants sacrificed to stockholders"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Service Manager 
    Doesn't Recommend
    Negative Outlook

    I worked at Aimco Apartment Homes

    Pros

    Generall compensation was decent, good benefits and free onsite apartment equal up to very good overall compensation package. There are bonus packages available as well. Almost all on site staff at most sites seemed genuinely committed to customer service, but were all constantly upset and frustrated at the complete lack of company support required to do so. Turnover was extremely high.

    Cons

    Management has complete and utter disregard for employee suggestions on how to improve sites and service. AIMCO continues to roll out slogans and "cultural" movements that are supposed to express their dedication to providing excellent customer service and quality, but in reality are void of substance because the company refuses to do anything required to actually fulfill these empty commitments to quality customer service....

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    Advice to Management

    Be honest with managers and stop pretending you allow them to run their sites as they see fit. Corporate regulations are strangling the strength that comes when individuals are allowed to use their strengths and ideas to come up with unique solutions to their property's problems. AIMCO seems to have a gameplan based on growth achieved through extreme cost cutting, which combined with their REIT status gives them a huge...

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    Aimco Apartment Homes2015-02-25

    Aimco Apartment Homes Response

    July 9, 2015Human Resources

    Thank you for your open and honest feedback. We appreciate your thoughts and will review them thoroughly. If you want to discuss them any further, please contact us at YourVoice@aimco.com.

  5. Helpful (4)

    "Good experience-former service manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Service Manager in Philadelphia, PA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Aimco Apartment Homes full-time for more than 3 years

    Pros

    This company does respect their employees. Pay is fair and bonus program is very good. Support for employees needing assistance is outstanding.

    Cons

    Paperwork workload is over the top. Much confusion with new metrics and lots of turnover in middle management.

    Advice to Management

    Training could be a lot better for new employees.

    Aimco Apartment Homes2015-01-23

    Aimco Apartment Homes Response

    August 18, 2015Human Resources

    Thank you for your thoughts on Aimco. We continue to focus on our training programs and are also working on improving our onboarding program.

  6. Helpful (1)

    "Learned alot"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Service Manager in Philadelphia, PA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Aimco Apartment Homes full-time for more than 3 years

    Pros

    Rewards hard work with bonus program.

    Cons

    Big corporation with lots of turnover in middle management

    Advice to Management

    Training for new hires was nonexistant even though training program was in place just not implemented.

    Aimco Apartment Homes2015-01-29

    Aimco Apartment Homes Response

    August 18, 2015Human Resources

    We appreciate your feedback and recognize that we are continually working on our training programs.

  7. "Great Place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Service Manager in Los Angeles, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Aimco Apartment Homes full-time for more than 5 years

    Pros

    Training and necessary tools are provided to assure proper care, quality and service are provided to residents. Clean and safe environment.

    Cons

    Extremely demanding unrealistic goals are created for employees. Less pressure should be applied to newly hired employees while going through the training process.

    Advice to Management

    None

    Aimco Apartment Homes2014-01-04
  8. "Hard word gets you there just like anywhere."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Service Manager in Orlando, FL
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Aimco Apartment Homes full-time for more than a year

    Pros

    Ample training available and recognition to top performance. Pay is well above average and reimbursement easy if you do the paperwork.

    Cons

    Upper management can't see the forest for all the trees. Constantly trying to tweek the system, trying to increase profit. Complicates lower mgmt/ resident relations through multiple fees and charges.

    Advice to Management

    Go back to the basics and simplify where possible.

    Aimco Apartment Homes2013-10-20
  9. Helpful (3)

    "wait give us some time"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Service Manager in Boston, MA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Aimco Apartment Homes full-time for more than 5 years

    Pros

    i worked in this property for 10 years before aimco came alone, i stay with them for 5 years it was hell(started a family thats why i stay)..i started looking and found a another company that the pay is great and i am a senior maintenace director and it all about family.

    Cons

    one person i could say was very helpful in aimco and that was the manager at school st apt and mill pond in tauton mass

    Advice to Management

    take a step back and look at what you doing wrong and learn from it

    Aimco Apartment Homes2013-10-11
  10. Helpful (1)

    "Service Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Service Manager in Boston, MA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Aimco Apartment Homes full-time for more than 8 years

    Pros

    Good people to work with on site. Can move up if you want to.

    Cons

    Management turns over a lot. Company thinks that one site is just like another and that one area of the country is like another. Bad capital programs. Try to raise rents by lowering service and property appeal.

    Advice to Management

    Try and think further ahead than this quarter, if you tried and look at this investment as a long term investment then you would make more money. When doing capital work, use project managers from the same area as the properties and contractors in that area also.

    Aimco Apartment Homes2012-07-06
Found 10 reviews