Air Canada Reviews | Glassdoor

Air Canada Reviews

Updated July 7, 2018
480 reviews

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3.5
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
Air Canada President, CEO, and Director Calin Rovinescu
Calin Rovinescu
242 Ratings

480 Employee Reviews

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Pros
Cons
  • "long hours, different times at different destinations" (in 23 reviews)

  • "I am ok with shift work but working for Airlines is not suitable to every one, due to rotating schedule" (in 23 reviews)

More Pros and Cons

  1. "Gotta take the bad with the good"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Instructional Coach Retired in Tampa, FL
    Former Employee - Instructional Coach Retired in Tampa, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Air Canada full-time (More than 10 years)

    Pros

    The company is always evolving. From a Canadian corporation to a privately-held company, Air Canada continues to compete on the world stage.

    Cons

    Customer service has its challenges. Dealing with rude and angry people is never pleasant.

    Advice to Management

    Keep up the good work.


  2. "Concierge"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Air Canada full-time

    Pros

    Pension, profit sharing, flight benefits

    Cons

    Sporadic hours, high stress, minimum wage, poor management in Toronto, advancement is purely based on who you know not merit, no company culture

    Advice to Management

    Take better care of employees and won't have such high turnover

  3. "customer service representative"

    StarStarStarStarStar
    Former Employee - Call Center Representative in Tampa, FL
    Former Employee - Call Center Representative in Tampa, FL

    I worked at Air Canada full-time (More than a year)

    Pros

    excellent health and travel benefits

    Cons

    pay not competitive enough to retain talent

    Advice to Management

    ask yourself why is my company not voted as the best place to work by their employees, do you really care, is there a need for changes in management, does headquarters in another country care about what happens here in the U.S.


  4. Helpful (1)

    "Customer service representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Air Canada part-time

    Pros

    Medical and flight benefits

    Cons

    Rude management, long hours and no sick days during probation.


  5. Helpful (1)

    "Bad management and pay"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in San Francisco, CA
    Current Employee - Customer Service Representative in San Francisco, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Air Canada part-time (More than a year)

    Pros

    Free flight benefits and even better benefits if your a favorite by management, senior agents and your leads. Medical is ok.

    Cons

    This company pays you very poor for the amount of work you do. It's very cliquey and if your are a favorite of the management you can do and say whatever you want! The senior agents picks on junior agents and give them more work, it's really sad. When you're on probation senior agents, management and your leads hold it over your head and it's a very stressful environment to work in because of the employees there!

    Advice to Management

    Management is run by favorites only! Management did nothing time and time again to stop racism and bullying. The management really stresses you out on your probationary period and hold the job over your head. Very poorly managed.


  6. "Loved it"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Air Canada full-time

    Pros

    Vacation time. Flexibility. Flight benefits.

    Cons

    Cant think of any because it was awesome there.

    Advice to Management

    None


  7. "Customer Service Agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Agent in Miami, FL
    Current Employee - Customer Service Agent in Miami, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Air Canada part-time

    Pros

    I've only been working for Air Canada a couple months but I absolutely love it.

    Cons

    The pay is not that great compared to other airlines.

  8. "Wonderful place to work."

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Air Canada full-time

    Pros

    Friendly environment with great benefits

    Cons

    Can be stressful during the holidays


  9. Helpful (1)

    "Bad management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Agent
    Former Employee - Customer Service Agent
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Air Canada part-time (More than a year)

    Pros

    I liked working at the airport and meeting new people.

    Cons

    Very low pay for all the work you have to do. Found out that I was getting paid less then AC already low pay wage. Lack of good quality training. My city does not get the employee benefits that others get. Management does not care about their employees. If you want to file a complaint, you can't! No one to complain to. No consistency when it came to following the rules. Irate passengers who claim that they don't go through all these regulations when leaving from toronto to the united states. Yet air canada is down on us in the states to follow procedure down to every last detail. Of course passengers wont believe us and will give us a hard time if your hub doesn't even follow procedure.

    Advice to Management

    Pay your employees better no matter where they are located. Please do thorough training before throwing people out to work. Be consistent with the airlines rules when it comes to passengers. When we are all on the same page then there will be less room for passengers to challenge us. Listen to your employees and atleast try to help solve the issues they may have or do some investigations.


  10. "customer sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Great company to work for.

    Cons

    overnight shifts can be difficult


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