Air Canada Reviews | Glassdoor

Air Canada Reviews

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Found 612 reviews

3.5
StarStarStarStarStar
Rating TrendsRating Trends
64%
Recommend to a Friend
85%
Approve of CEO
Air Canada CEO Calin Rovinescu
Calin Rovinescu
307 Ratings
Pros
Cons
  • "Some times long hours especially during cancellations(in 30 reviews)

  • "shift work holiday work tiring hours(in 28 reviews)

More Pros and Cons
  1. "CUSTOMER SERVICE"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service in Los Angeles, CA

    I have been working at Air Canada full-time for more than 2 years

    Pros

    Working environments and people work with are very laid back.

    Cons

    Training should be longer than 2 weeks

    Air Canada2018-09-17
  2. "Operations"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Air Canada for more than 6 years

    Pros

    Flexible schedule after probation period.

    Cons

    Irregular hours due to Flights

    Air Canada2018-11-27
  3. Helpful (1)

    "Tampa Call Center or Contact Center or Reservations Office or whatever they call it now"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Reservations in Tampa, FL
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I have been working at Air Canada full-time for more than 20 years

    Pros

    Sometimes you can travel out of Tampa but flights are almost always full.

    Cons

    Long history of out of touch management. Unreasonable expectations given the poor training and horrible computer system and starting pay is awful and not competitive. There is a huge amount of favoritism. Only friends of managers get promoted despite poor attendance records. Telephone work, taking one difficult call after another will have an effect on your mental health.

    Advice to Management

    All Tampa managers sat in union jobs for decades before promoted to their positions and need to remember where they came from. The work is not meaningful, especially with the lack of a variety of different departments. There is no hope of doing different jobs which would make the over all experience more interesting and less menial.

    Air Canada2018-12-10
  4. "Customer service"

    StarStarStarStarStar
      Current Employee - Anonymous Employee 

      I have been working at Air Canada full-time

      Pros

      Travel benefits and health insurance

      Cons

      Basic pay and various schedule

      Air Canada2018-10-25
    • "Customer Service"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Retired in Chicago, IL
      Recommends
      Positive Outlook
      Approves of CEO

      I worked at Air Canada full-time for more than 9 years

      Pros

      Sometimes long hours especially with cancellations medical dental

      Cons

      Some times long hours especially during cancellations

      Advice to Management

      Great Management

      Air Canada2018-09-03
    • "Operations Manager"

      StarStarStarStarStar
        Former Employee - Anonymous Employee 

        I worked at Air Canada

        Pros

        Increasingly innovative company - ongoing changes for the better

        Cons

        No opportunity to disconnect from email

        Air Canada2018-08-07
      • "Customer service agent"

        StarStarStarStarStar
        • Work/Life Balance
        • Culture & Values
        • Career Opportunities
        • Compensation and Benefits
        • Senior Management
        Current Employee - Anonymous Employee 
        Doesn't Recommend
        Negative Outlook
        No opinion of CEO

        I have been working at Air Canada full-time

        Pros

        International and domestic Flight benefits

        Cons

        Management unprofessional and lacks communication

        Advice to Management

        Management should listen to their employees needs

        Air Canada2018-08-24
      • Helpful (2)

        "Concierge"

        StarStarStarStarStar
        • Work/Life Balance
        • Culture & Values
        • Career Opportunities
        • Compensation and Benefits
        • Senior Management
        Former Employee - Anonymous Employee 
        Doesn't Recommend
        Negative Outlook
        Approves of CEO

        I worked at Air Canada full-time

        Pros

        Pension, profit sharing, flight benefits

        Cons

        Sporadic hours, high stress, minimum wage, poor management in Toronto, advancement is purely based on who you know not merit, no company culture

        Advice to Management

        Take better care of employees and won't have such high turnover

        Air Canada2018-02-23
      • Helpful (1)

        "customer service representative"

        StarStarStarStarStar
          Former Employee - Call Center Representative in Tampa, FL

          I worked at Air Canada full-time for more than 2 years

          Pros

          excellent health and travel benefits

          Cons

          pay not competitive enough to retain talent

          Advice to Management

          ask yourself why is my company not voted as the best place to work by their employees, do you really care, is there a need for changes in management, does headquarters in another country care about what happens here in the U.S.

          Air Canada2018-02-09
        • Helpful (1)

          "Customer service representative"

          StarStarStarStarStar
          • Work/Life Balance
          • Culture & Values
          • Career Opportunities
          • Compensation and Benefits
          • Senior Management
          Former Employee - Anonymous Employee 
          Doesn't Recommend
          Neutral Outlook
          No opinion of CEO

          I worked at Air Canada part-time

          Pros

          Medical and flight benefits

          Cons

          Rude management, long hours and no sick days during probation.

          Air Canada2018-02-27
        Found 612 reviews