Air Canada Reviews | Glassdoor

Air Canada Reviews

Updated January 16, 2018
415 reviews

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3.6
StarStarStarStarStar
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Recommend to a friend
Approve of CEO
Air Canada President, CEO, and Director Calin Rovinescu
Calin Rovinescu
213 Ratings

415 Employee Reviews

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Pros
Cons
  • works night shift and shift work (in 21 reviews)

  • You are only paid for airtime, so it is important to hold flying with long hours (in 19 reviews)

More Pros and Cons

  1. "Gotta take the bad with the good"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Instructional Coach Retired in Tampa, FL
    Former Employee - Instructional Coach Retired in Tampa, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Air Canada full-time (More than 10 years)

    Pros

    The company is always evolving. From a Canadian corporation to a privately-held company, Air Canada continues to compete on the world stage.

    Cons

    Customer service has its challenges. Dealing with rude and angry people is never pleasant.

    Advice to Management

    Keep up the good work.


  2. "Loved it"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Air Canada full-time

    Pros

    Vacation time. Flexibility. Flight benefits.

    Cons

    Cant think of any because it was awesome there.

    Advice to Management

    None

  3. "Customer Service Agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Agent in Miami, FL
    Current Employee - Customer Service Agent in Miami, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Air Canada part-time

    Pros

    I've only been working for Air Canada a couple months but I absolutely love it.

    Cons

    The pay is not that great compared to other airlines.


  4. "Wonderful place to work."

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Air Canada full-time

    Pros

    Friendly environment with great benefits

    Cons

    Can be stressful during the holidays


  5. Helpful (1)

    "Bad management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Agent
    Former Employee - Customer Service Agent
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Air Canada part-time (More than a year)

    Pros

    I liked working at the airport and meeting new people.

    Cons

    Very low pay for all the work you have to do. Found out that I was getting paid less then AC already low pay wage. Lack of good quality training. My city does not get the employee benefits that others get. Management does not care about their employees. If you want to file a complaint, you can't! No one to complain to. No consistency when it came to following the rules. Irate passengers who claim that they don't go through all these regulations when leaving from toronto to the united states. Yet air canada is down on us in the states to follow procedure down to every last detail. Of course passengers wont believe us and will give us a hard time if your hub doesn't even follow procedure.

    Advice to Management

    Pay your employees better no matter where they are located. Please do thorough training before throwing people out to work. Be consistent with the airlines rules when it comes to passengers. When we are all on the same page then there will be less room for passengers to challenge us. Listen to your employees and atleast try to help solve the issues they may have or do some investigations.


  6. "customer sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Great company to work for.

    Cons

    overnight shifts can be difficult


  7. "customer service rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Unemployed in New York, NY
    Current Employee - Unemployed in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Air Canada full-time

    Pros

    Employee discount on traveling. choices of flights to many destinations

    Cons

    I believe the starting salary is very low

    Advice to Management

    I think personal interview is better than video interview

  8. "Customer Service Supervisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Air Canada full-time

    Pros

    Company Benefits is bar none

    Cons

    No Cons at this time


  9. "passenger service agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Passenger Service Agent in Bwi Airport, MD
    Current Employee - Passenger Service Agent in Bwi Airport, MD
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Air Canada part-time (More than a year)

    Pros

    It has international flights

    Cons

    It is a small flight

    Advice to Management

    Add more flights


  10. "Customer service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Air Canada full-time

    Pros

    Get to travel for cheap price

    Cons

    Force overtime ,unfair treatmemt by supervisors and team leaders.Lots of favortism and no rewards for hard work just a slap in the face on any tiny error

    Advice to Management

    Reward your employees dont harass them fir every little thing let them feel wanted and appreciated moment they get to work not atress and feel like they want to cloxk right back out


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