Air Canada Reviews | Glassdoor

Air Canada Reviews

Updated April 24, 2017
315 reviews

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Full-time Part-time

3.7
Star Star Star Star Star
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Air Canada President, CEO, and Director Calin Rovinescu
Calin Rovinescu
162 Ratings

315 Employee Reviews

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Pros
Cons
  • Stress sometimes an issue, also shift work around the clock (in 16 reviews)

  • You can have long hours, but that's expected in the software business (in 15 reviews)

More Pros and Cons

  1. Helpful (1)

    "Aircraft Service Coordinator"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Los Angeles, CA
    Current Employee - Anonymous Employee in Los Angeles, CA
    Recommends
    Positive Outlook

    I have been working at Air Canada full-time (More than 3 years)

    Pros

    Travel benefits and networking. Company makes you feel valued.

    Cons

    Working in the United States for what is technically a foreign company, sometimes you feel like an outsider.


  2. "Biggest disappointment is how low they pay $11 an hour is nothing, overall it a good company to work for."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Bilingual Customer Service Representative in Tampa, FL
    Former Employee - Bilingual Customer Service Representative in Tampa, FL
    Recommends

    I worked at Air Canada full-time (More than a year)

    Pros

    Health Insurance is very cheap, profit sharing once a year is good, travel benefits are great.

    Cons

    They pay very low comparing other companies, the pay sucks.


  3. "Customer Service"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Customer Service Agent in Boston, MA
    Current Employee - Customer Service Agent in Boston, MA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Air Canada (Less than a year)

    Pros

    Worst Customer Service Ive eveer seen in my life.

    Cons

    Very Unprofessional, no organization


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  5. "Customer service"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in San Francisco, CA
    Current Employee - Customer Service Representative in San Francisco, CA
    Recommends
    Positive Outlook

    I have been working at Air Canada part-time (More than 10 years)

    Pros

    Love traving and working with people.

    Cons

    Driving from Oakland to San Francisco

    Advice to Management

    Love learning


  6. "n/a"

    Star Star Star Star Star
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Customer Service Agent in New York, NY
    Current Employee - Customer Service Agent in New York, NY

    I have been working at Air Canada full-time (Less than a year)

    Pros

    Training out of state to Miami

    Cons

    None as of right now


  7. "Great Company and Great Co-Workers"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Instructor in Phoenix, AZ
    Former Employee - Customer Service Instructor in Phoenix, AZ
    Recommends

    I worked at Air Canada (Less than a year)

    Pros

    They are a very flexible company to work for. The benefits are great and a lot of advancement if looking to make this your career.

    Cons

    Just starting of the salary is a little low but if you take advantage of advancement opportunities then your salary will be decent.


  8. "OK"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer and Sales Agent in Los Angeles, CA
    Former Employee - Customer and Sales Agent in Los Angeles, CA

    I worked at Air Canada full-time (More than a year)

    Pros

    Great flying benefits nice cultural environment to work

    Cons

    hard to get days off have to wait 6 mths before you get benefits

    Advice to Management

    should be more involved


  9. Helpful (1)

    "reservations"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Tampa, FL
    Current Employee - Customer Service Representative in Tampa, FL
    Recommends
    Positive Outlook

    I have been working at Air Canada full-time (More than a year)

    Pros

    GREAT BENEFITS! friendly staff, helpful leads and managers always friendly.

    Cons

    Pay not so great. But the way your treated and with the benefits offered makes up for whats not covered in wage.


  10. Helpful (5)

    "Travel benefits but TERRIBLE management"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - CSA in East Boston, MA
    Current Employee - CSA in East Boston, MA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Air Canada full-time (More than a year)

    Pros

    - Travel benefits
    - Great coworkers (only reason why I stayed this long)

    Cons

    - Can't keep employees because of the crazy rules that they make up as they please.
    - They will humiliate you, no respect.
    - No flexibility. Only work here if you do not have a social life, family or kids.
    - The manager only likes employees who tells on other employees making the environment a terrible place to work.
    - Different rules for different people (favoritism will play a great roll in this job)
    - Only work here if you have no other option.
    - You only get travel benefits and health insurance after 6 months (or more) of working and that's if they like you.

    Advice to Management

    Management in Boston rewards bad behavior. Please try to fix this issue or else you won't be able to keep any of your employees. Between August 2015- October 2015 we lost over 20 employees.


  11. Helpful (1)

    "Overall, great."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Pricing Analyst in Chicago, IL
    Current Employee - Pricing Analyst in Chicago, IL
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Air Canada full-time

    Pros

    Good pay and excellent benefits

    Cons

    Very finite career progression outside of Canada


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