Air Canada Reviews in Toronto, ON | Glassdoor

Air Canada Toronto Reviews

Updated July 6, 2017
88 reviews

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Toronto, ON, Canada Area (Canada)

3.4
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Air Canada President, CEO, and Director Calin Rovinescu
Calin Rovinescu
58 Ratings

88 Employee Reviews

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Pros
Cons
  • Shift work and starting at a low wage (in 17 reviews)

  • You can have long hours, but that's expected in the software business (in 16 reviews)

More Pros and Cons

  1. Helpful (2)

    "There's a reason AC ranks as one of the most sought after places to work in Canada each year..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager, Training (Band C) in Toronto, ON (Canada)
    Current Employee - Manager, Training (Band C) in Toronto, ON (Canada)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Air Canada full-time (More than 10 years)

    Pros

    You get as much out of it as you put in. If you work hard, unionized or not, you will be valued and rewarded.
    Most employees genuinely care about passengers wellbeing, each other, and the company.
    Good flight benefits, though standby can be stressful.
    Amazing health benefits.

    Cons

    Though the company culture has changed dramatically since 2009, change in a 30,000+ strong workforce can be slow and laborious, though management tries. Don't expect a very nimble company, though much of that owes to maintaining safety related SOP's.

    Advice to Management

    Your front line and middle managers are stretched thin, and make the impossible happen. Keep them happy.


  2. "Station Attendant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Station Attendant in Toronto, ON (Canada)
    Current Employee - Station Attendant in Toronto, ON (Canada)
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Air Canada part-time (More than 3 years)

    Pros

    Using flight benefits the rare time you can give away your shift

    Cons

    Under paid for the risk and amount of work.
    Dealing with hazards daily.
    Part-time is working 5 days a week

  3. "Financial Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Financial Analyst in Toronto, ON (Canada)
    Former Employee - Financial Analyst in Toronto, ON (Canada)
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Air Canada (More than 3 years)

    Pros

    Flying perks, benefits, in depth training

    Cons

    Routine work, no room for growth


  4. Helpful (2)

    "AC LSA review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Lead Station Attendant in Toronto, ON (Canada)
    Current Employee - Lead Station Attendant in Toronto, ON (Canada)
    Recommends
    Positive Outlook

    I have been working at Air Canada full-time (More than 10 years)

    Pros

    Travel benefits are good if you use them
    Health benefits and coverage is good
    There is opportunity to move up in the company
    The Airline is currently growing its aircraft fleet and route structure

    Cons

    There seems to be Insufficient staffing in many departments and unfortunately a hiring plan and process that doesn't really keep up with the demand.


  5. "Station attendant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Ontario in Toronto, ON (Canada)
    Current Employee - Ontario in Toronto, ON (Canada)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Air Canada part-time (More than a year)

    Pros

    Flight benefits are great if you have the time off

    Cons

    Minimum wage is not enough for anyone working here.

    Advice to Management

    Pay station attendants more so there's not a high turnover rate.


  6. "Good Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Airline Pilot in Toronto, ON (Canada)
    Former Employee - Airline Pilot in Toronto, ON (Canada)
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I worked at Air Canada full-time (More than 10 years)

    Pros

    Good work ethic , safe, different types of airplanes to fly!
    Good carreer opportunity!

    Cons

    Working conditions have changed over the years:
    ex 30% pay cuts, increased hours, etc...
    Training department could be better

    Advice to Management

    Treat people like Professionals, Human Beings Not just Numbers!


  7. "Working for air Canada has given the customer service skills and aviation knowledge."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - CSSA in Toronto, ON (Canada)
    Current Employee - CSSA in Toronto, ON (Canada)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Air Canada full-time (Less than a year)

    Pros

    The health benefits for air Canada, are wonderful. The flight passes are great as well. My coworkers are the reason I go to work every day.

    Cons

    Working long hours every day +10. Especially during winter and summer months. You barely have time to sleep. Starting working at 3am.

  8. "My overall experience has been great !"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Contractor - Customer Sales and Service Agent in Toronto, ON (Canada)
    Current Contractor - Customer Sales and Service Agent in Toronto, ON (Canada)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Air Canada as a contractor (Less than a year)

    Pros

    Great company to work with, you learn lots of new things. The experience you gain out of this is excellent and will help you in the future!

    Cons

    Recently started this job so have not had any issues yet, it has been a great experience so far and I am hoping it continues to stay that way

    Advice to Management

    Management team is very nice and friendly


  9. "Lead Station Attendant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Lead Station Attendant in Toronto, ON (Canada)
    Current Employee - Lead Station Attendant in Toronto, ON (Canada)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Air Canada full-time (More than 5 years)

    Pros

    Great travel benefits and a very good health plan. The longer you work there your scheduling options and choices of job options improves. I have been able to travel to places in the world I might never have had the opportunity to go and am able to visit friends and family frequently in other provinces and countries.

    Cons

    There is often a lack of resources to properly do your job . Lots of the ground equipment is very old and outdated . On certain shifts the biggest challenge is just finding a tractor to start work.

    Advice to Management

    Invest in the ground fleet and equipment and you will see an improvement in morale, OTP and customer service.


  10. Helpful (3)

    "Challenging, Great People, Shareholders First"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Sales Manager in Toronto, ON (Canada)
    Current Employee - Senior Sales Manager in Toronto, ON (Canada)
    Positive Outlook
    Approves of CEO

    I have been working at Air Canada full-time (More than 3 years)

    Pros

    Flexible, exciting industry, lots of passionate employees, always something different happening everyday. Positive growth adds to job security and internal opportunities.

    Cons

    Pay Inequity amongst different groups, Travel benefit changes causing divide and turmoil, below market pay, annual raises below cost of living increase (Management), promotions don't come with salary increases, challenging to meet corporate expectations without increasing resources and manpower.
    Shareholders and Quarterly Results are first priority, On time performance is second. Safety is third, followed by employees fourth.

    Poor treatment of employees (unionized and management) leads to disengagement and unhappiness.

    Advice to Management

    Safety and People first.


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