Air France-KLM Reviews | Glassdoor

Air France-KLM Reviews

Updated April 20, 2017
72 reviews

Filter

Filter

Full-time Part-time

3.4
Star Star Star Star Star
Rating Trends Rating Trends
Recommend to a friend
Approve of CEO
Air France-KLM Président-directeur général Jean-Marc Janaillac
Jean-Marc Janaillac
2 Ratings

72 Employee Reviews

Sort: Popular Rating Date

Pros
  • Good flight benefits to travel the world (in 5 reviews)

  • tiers support) donc de nombreuses possibilit (in 2 reviews)

Cons
  • Low salary according to the average in same positions (in HUN), few progress in career and profession, no chance for recreation (in 3 reviews)

  • Door de slechte economische situatie van de afgelopen jaren is het carriere perspectief relatief beperkter geworden (in 2 reviews)

More Pros and Cons

  1. Helpful (2)

    "Air France Cargo"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Regional Manager in Chicago, IL
    Former Employee - Regional Manager in Chicago, IL
    Doesn't Recommend
    Negative Outlook

    I worked at Air France-KLM full-time (More than 10 years)

    Pros

    Great people to work with.

    Cons

    Cargo division is suffering losses and reductions


  2. Helpful (1)

    "Customer Contact Center America -Trainer/Quality Mgmt"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Contact Center America -Trainer/Quality Management in New York, NY
    Former Employee - Customer Contact Center America -Trainer/Quality Management in New York, NY
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Air France-KLM (More than 10 years)

    Pros

    International company offering worldwide services

    Cons

    French business model still funded by state with longstanding powerful unions no longer conducive to meet financial challeneges from more agile competetiors

    Advice to Management

    Focus on re-creating airline model of today, lean, competitive, low-cost with less premium products.


  3. Helpful (2)

    "Exec"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Miami, FL
    Former Employee - Anonymous Employee in Miami, FL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Strong Brand. French culture, large network.

    Cons

    Very Poor untrained Sr Exec coming from overseas with a 3 years rotation in each function. No one works to build a better company. The Sr exec can not benefit from its contribution, (the first year he needs to learn, and the second year planning will only be implemented year 3. It is already too late as they start wondering what will be the next assignment, and any improvement without guaranty, would send them t0o a desk job. So procrastination is key for survival. If you are a dower, do not waste your time, you will only build frustrations. the team who buys businesses in the US do not have a Global coherent vision and do not do their proper due diligence. Only Purchase from paper analysis and inventory audits. They buy the wrong business and leave for someone else dealing. it does not take very long to see the reality, but years to cover and pretend that he can work. The messenger seats at a dangerous spot, but if he can seat tight 3 years, the problem will become someone else. The sr Exec come from ivy league schools and under a French socialist culture are underpaid and used to have the French tax payer pay for losses. there is no entrepreneurship possibility, where high achievers will drive the business up, but large Global plans to lead all at right, or all at left, while the momentum of a huge and complex business carrying on forward, compressing the failures or successes in its gigantic momentum.

    Advice to Management

    Trust and Delegate, Reverse the pyramid. Better due diligence. Hire a local team to select best partners or companies to purchase.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (2)

    "Waste Of Time"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Passenger Service Agent in Jamaica, NY
    Former Employee - Passenger Service Agent in Jamaica, NY
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Air France-KLM full-time (More than a year)

    Pros

    Your co-workers are who keep you coming back to work. Good health benefits.

    Cons

    No Set hours, always low staff so you can never get time off or swap days (when that is supposed to be a privilege you have and they will consistently remind you of that), There is no respect for seniority, people have worked for the company for over 10 years and they can never get their vacation, holidays off, or certain shifts because they are not friends with the scheduler. Unless you suck up you will never get ahead in this company.
    They bring interns from France and treat them poorly. They are given a contract and the company does not honor the contract, therefore, interns return back home sooner than scheduled.
    Upper management has no professional skilled; they are unable to speak to employers with kindness, they make you feel like you are nothing but a number (and they will say “at least you have a job hahahah”). Air France has no appreciation for their employees; everyone works extremely hard and management cannot even say thank you. They will never take an employee's side, the employee is always wrong in any situation.
    There is no communication between client managers and upper management. Everything is a secret and becomes a rumor. Once a rumor is out of hand then management steps in and comes up with an elaborated excuse about why they never say anything and never have answer to any questions. When it is to the companies advantage they will use NY labor Laws and if the NY labor laws are not to their advantage they will say ""Ahhh wellll this is a French company". They don’t even have an employee handbook to give the employees; because supposedly it is being modified for the past 3 years.
    I have worked for many companies and I have never had such a poor experience at work. I would never recommend a friend or my worst enemy to work for this company.

    Advice to Management

    Get a real education and guest what this is America not France. Have some manners and learn etiquette. Treat others the way you would like to be treated (something you should have learn early in life).


  6. Helpful (2)

    "Unless you are a manager or higher you don't matter"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Passenger Service Agent in Houston, TX
    Former Employee - Passenger Service Agent in Houston, TX
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at Air France-KLM full-time (More than a year)

    Pros

    -PTO
    -great hours
    -daily team meetings
    -every 3 months random drawing for free flight
    -clock in system easy

    Cons

    -Managers are too hard on employees
    -If you're american a majority of the passengers will hate you on sight
    -Un-professional work area
    -pay is not so well

    Advice to Management

    The main problem with management is they tried getting involved in my personal life too much.


  7. "Success of operations strongly tied to team work."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Administrative and Budget Assistant in New York, NY
    Former Employee - Administrative and Budget Assistant in New York, NY
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Air France-KLM full-time (More than 5 years)

    Pros

    Ample opportunities for growth and professional development. The employee quickly understands the importance of team work and, building and maintaining a healthy relationship with internal and external clients. For those who like travelling, might also be a good place of employment.

    Cons

    The industry is unfornately undergoing few restructurations. Opportunities for advancement are becoming scarce, thereby affecting employees morale: High turnover, and high operating costs.

    Advice to Management

    Invest in human capital, you are in a service industry.


  8. "stagnant"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Agent in Fort Lauderdale, FL
    Former Employee - Customer Service Agent in Fort Lauderdale, FL
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Air France-KLM full-time (More than 5 years)

    Pros

    Flight benefits and flexible schedule made it tolerable.

    Cons

    low wages and work on holidays.

    Advice to Management

    better salaries to keep employees motivated to perform above and beyond.


  9. "Did not like working here"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Passenger Service Agent in Jamaica, NY
    Former Employee - Passenger Service Agent in Jamaica, NY
    Doesn't Recommend

    I worked at Air France-KLM full-time (Less than a year)

    Pros

    Great coworkers. Some flight benefits. There were a couple good managers (leaders, yet kind and understanding). Nice uniforms.

    Cons

    Late hours (past midnight) if you're working at the boarding gates.
    Micromanagers, catty managers, vindictive managers.
    No buddy passes.
    Low pay, especially considering that you're working and living in NYC, and small raises (25 cents here, 10 cents there).
    Low possibility of advancement.
    Can encounter some rude and stuck-up flight attendants.

    Advice to Management

    Value your employees.


  10. Helpful (1)

    "long drive without water"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Financial Analyst in New York, NY
    Current Employee - Financial Analyst in New York, NY
    Doesn't Recommend
    No opinion of CEO

    Pros

    Free airline tickets
    Great location in the City
    No need being scared of getting fired (it's almost part of the job description that you will get fired)

    Cons

    Poor management
    All decisions centralized in Paris
    Promotion are granted based on friendship instead of merit
    Too many people doing the same thing

    Advice to Management

    Stop playing tag with unions and make a bold move for once.
    Management losses are taxpayers losses. No need to throw good money after bad every single year


  11. Helpful (1)

    "Did Not Like Working Here"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Passenger Service Agent in New York, NY
    Current Employee - Passenger Service Agent in New York, NY
    Doesn't Recommend
    No opinion of CEO

    Pros

    Great benefits package: medical, dental, vision. The company matches up to 6% in 401K plan. Travel benefits. 2 weeks paid vacation. Nice uniforms. Opportunities to work overtime.

    Cons

    Changing shifts and days off, if you like a set work schedule. Work 6 days in a row, with no overtime pay, once a month. No real career advancement, or it would take a very long time. Plane cancellations or delays (the process is disorganized). Management doesn't treat employees with respect. Pay is low with low raises. No buddy passes like other airline companies. Travel benefits are more expensive than other airline companies.

    Advice to Management

    Offer more positive reinforcement to employees. Treat employees with respect to help increase employee morale. Pay higher wages. Lower the cost of travel benefits.


Showing 72 of 80 reviews
Reset Filters