Air France-KLM Reviews | Glassdoor

Air France-KLM Reviews

Updated March 21, 2019
95 reviews

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3.4
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Air France-KLM CEO Benjamin Smith
Benjamin Smith
1 Rating

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Pros
  • "great company culture, learning environment, work life balance" (in 4 reviews)

  • "Though the flight benefits aren't on par with American carriers, they were still good" (in 6 reviews)

Cons
  • "low salary, no promotions, no meaningful addition to work" (in 7 reviews)

  • "volutions salariales qui ne sont pas tout" (in 3 reviews)

More Pros and Cons

  1. "The best work environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Online Specialist in Lima, NY
    Former Employee - Online Specialist in Lima, NY
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Air France-KLM part-time (More than a year)

    Pros

    Possibly the best working environment I've been in. Excellent benefits.

    Cons

    Lacks of online or media knowledge.

    Advice to Management

    Please hire a competent marketing staff who actually knows about branding


  2. "Lounge assistant"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Air France-KLM part-time

    Pros

    There is Grow opportunity

    Cons

    Part time only when employed

  3. "."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Air France-KLM full-time

    Pros

    There were good medical benefits.

    Cons

    They managed the employees based on their favorites


  4. "Client Relationship Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Client Services Manager in New York, NY
    Former Employee - Client Services Manager in New York, NY
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Air France-KLM full-time (More than 10 years)

    Pros

    Flight benefits. Sharing of ideas between middle management and agents.

    Cons

    Management is tone deaf. Unwilling to deviate from the ideas coming solely from the top. Poisonous office politics.

    Advice to Management

    Listen to front line staff and middle managers. They are your first testers of what works and doesn't.


  5. Helpful (3)

    "Good for travel benefits but not career growth"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in New York, NY
    Former Employee - Anonymous Employee in New York, NY
    No opinion of CEO

    I worked at Air France-KLM full-time (More than a year)

    Pros

    Great travel benefits and health insurance options.

    Cons

    Middle management has a very outdated way of thinking which does not allow newer employees to feel valued. The vacation days and pay is lower than the average but HR will used biased statistics to try and show that it's on par with the median.

    Advice to Management

    More opportunity for advancement, top positions are held by ex-pats from Europe which limits the growth of US employees. While travel benefits are very good, the amount of vacation days does not allow for much use of the benefits.


  6. Helpful (2)

    "Customer Contact Center America -Trainer/Quality Mgmt"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Contact Center America -Trainer/Quality Management in New York, NY
    Former Employee - Customer Contact Center America -Trainer/Quality Management in New York, NY
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Air France-KLM (More than 10 years)

    Pros

    International company offering worldwide services

    Cons

    French business model still funded by state with longstanding powerful unions no longer conducive to meet financial challeneges from more agile competetiors

    Advice to Management

    Focus on re-creating airline model of today, lean, competitive, low-cost with less premium products.


  7. Helpful (2)

    "Air France Cargo"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Regional Manager in Chicago, IL
    Former Employee - Regional Manager in Chicago, IL
    Doesn't Recommend
    Negative Outlook

    I worked at Air France-KLM full-time (More than 10 years)

    Pros

    Great people to work with.

    Cons

    Cargo division is suffering losses and reductions

  8. Helpful (2)

    "Exec"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Miami, FL
    Former Employee - Anonymous Employee in Miami, FL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Strong Brand. French culture, large network.

    Cons

    Very Poor untrained Sr Exec coming from overseas with a 3 years rotation in each function. No one works to build a better company. The Sr exec can not benefit from its contribution, (the first year he needs to learn, and the second year planning will only be implemented year 3. It is already too late as they start wondering what will be the next assignment, and any improvement without guaranty, would send them t0o a desk job. So procrastination is key for survival. If you are a dower, do not waste your time, you will only build frustrations. the team who buys businesses in the US do not have a Global coherent vision and do not do their proper due diligence. Only Purchase from paper analysis and inventory audits. They buy the wrong business and leave for someone else dealing. it does not take very long to see the reality, but years to cover and pretend that he can work. The messenger seats at a dangerous spot, but if he can seat tight 3 years, the problem will become someone else. The sr Exec come from ivy league schools and under a French socialist culture are underpaid and used to have the French tax payer pay for losses. there is no entrepreneurship possibility, where high achievers will drive the business up, but large Global plans to lead all at right, or all at left, while the momentum of a huge and complex business carrying on forward, compressing the failures or successes in its gigantic momentum.

    Advice to Management

    Trust and Delegate, Reverse the pyramid. Better due diligence. Hire a local team to select best partners or companies to purchase.


  9. "Administration"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Clerk
    Former Employee - Clerk
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Great career opportunity, nice management

    Cons

    Do not give free t-shirts


  10. Helpful (3)

    "Waste Of Time"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Passenger Service Agent in Jamaica, NY
    Former Employee - Passenger Service Agent in Jamaica, NY
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Air France-KLM full-time (More than a year)

    Pros

    Your co-workers are who keep you coming back to work. Good health benefits.

    Cons

    No Set hours, always low staff so you can never get time off or swap days (when that is supposed to be a privilege you have and they will consistently remind you of that), There is no respect for seniority, people have worked for the company for over 10 years and they can never get their vacation, holidays off, or certain shifts because they are not friends with the scheduler. Unless you suck up you will never get ahead in this company.
    They bring interns from France and treat them poorly. They are given a contract and the company does not honor the contract, therefore, interns return back home sooner than scheduled.
    Upper management has no professional skilled; they are unable to speak to employers with kindness, they make you feel like you are nothing but a number (and they will say “at least you have a job hahahah”). Air France has no appreciation for their employees; everyone works extremely hard and management cannot even say thank you. They will never take an employee's side, the employee is always wrong in any situation.
    There is no communication between client managers and upper management. Everything is a secret and becomes a rumor. Once a rumor is out of hand then management steps in and comes up with an elaborated excuse about why they never say anything and never have answer to any questions. When it is to the companies advantage they will use NY labor Laws and if the NY labor laws are not to their advantage they will say ""Ahhh wellll this is a French company". They don’t even have an employee handbook to give the employees; because supposedly it is being modified for the past 3 years.
    I have worked for many companies and I have never had such a poor experience at work. I would never recommend a friend or my worst enemy to work for this company.

    Advice to Management

    Get a real education and guest what this is America not France. Have some manners and learn etiquette. Treat others the way you would like to be treated (something you should have learn early in life).