Air New Zealand Reviews | Glassdoor

Air New Zealand Reviews

Updated April 5, 2019
99 reviews

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3.8
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Air New Zealand Chief Executive Officer Christopher Luxon
Christopher Luxon
70 Ratings

Employee Reviews

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Pros
  • "Staff travel is ok, expensive though" (in 9 reviews)

  • "Great benefits and friendly work environment" (in 5 reviews)

Cons
  • "Bell curve grading system means silos are hard to breakdown, clicky culture, managers don't know how to manage, work life balance is non-existent" (in 4 reviews)

  • "Almost like working for a cult with a bullying middle management" (in 4 reviews)

More Pros and Cons

  1. Helpful (5)

    "Top Boutique Airline"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Los Angeles, CA
    Current Employee - Manager in Los Angeles, CA
    Recommends
    Positive Outlook

    I have been working at Air New Zealand full-time (More than a year)

    Pros

    The Kiwi culture is great, very inviting to foreigners working for ANZ's offshore offices. Great benefits and friendly work environment. The ANZ brand is top notch in the industry.

    Cons

    Probably need to be willing to relocate to Auckland, NZ to further career in top management positions

    Advice to Management

    keep up the good work!


  2. Helpful (2)

    "what's new?!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Los Angeles, CA
    Current Employee - Anonymous Employee in Los Angeles, CA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Air New Zealand full-time

    Pros

    Award winning niche carrier. Inflight experience has good reputation.

    Cons

    Constant management changes mean constant changes in strategy. New managers with no experience jump in and throw out the team so they can reinvent the wheel every 2-3 years. Morale and trust at an all time low.

    Advice to Management

    Easy. People are loyal because they appreciate the service they get. Provide EXCELLENT service in all business areas. No one else is doing it. If you can sustain it - it will set you apart.

  3. Helpful (2)

    "At least we don't need to meet sales targets"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Air New Zealand full-time

    Pros

    On the surface, there is a great awe from people who hear we work for Air New Zealand.

    Extra days off compared to the average full time worker in New Zealand.

    Allowance acquired overseas.

    Cons

    It appears that recruiting the correct number of crew required is not a top priority despite being short handed across the fleets for more than three years.

    It appears that due to not enough crew, current crew are facing minimal movement across fleets as well as opportunities to move up in ranks.

    It is not necessary for all hotels to have free wifi or fridges.


  4. Helpful (1)

    "General Employee"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Air New Zealand full-time

    Pros

    Cross collaboration is heavily promoted within office.

    Cons

    Probably need to be willing to relocate to Auckland, NZ to further career in top management positions


  5. Helpful (12)

    "Cool Kids Rule"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Services Agent in El Segundo, CA
    Current Employee - Customer Services Agent in El Segundo, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Air New Zealand full-time (More than a year)

    Pros

    The company still has a good reputation for excellent in-flight experience.

    Cons

    There are only a few people who really 'run' things. Office moving to a more open plan - should illuminate dysfunctional behavior that mgmt has overlooked to date. No room for advancement with senior (25+ years) team in place.Favoritism thriving but not helpful to critical business goals. Good people have left and more plan to leave in 2015.

    Advice to Management

    Stay in town, invite anonymous feedback in an anonymous forum. Keep an open mind to it. Switch Mgmt up - send the Online Mgr to Sales Support Mgr; send Sales Support Mgr to Rev Mgmt; Send Rev Mgmt to Corp Sales; Send Leisure to Groups; Groups to Corp; Corp to Leisure. They could be reinvigorated and learn to work with a team again. Start thinking long-term or lose the plot.


  6. Helpful (2)

    "Good brand - but you're stuck"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at Air New Zealand full-time

    Pros

    Nice people
    Great brand
    Flight perks
    Advanced education stipen
    Work/life balance

    Cons

    Frustrating to say the least and not a fun or a growing culture for any one under 35 years old (aka millennials). Niche market so if you don't have prior airline experience you most likely won't get hired. There is absolutely no room to grow in a regional office. Some of the people who have been at the LA office have been here for more than 30 years and will be doing the same job until they retire: so that means there is never a job available to apply for sometimes, years. There is only one HR person at the office so if you have a complaint, most time HR's decision will be biased. The say it's a "family environment" until someone in the company backstabs you to get you fired. Working for a company where the headquarters are based in a country that's technology is 10 years behind is counter productive to any one who lives in America.

    Advice to Management

    Stop promoting bad behavior in the company
    Hire smart people


  7. "#Dreamjob"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Air New Zealand full-time (More than 3 years)

    Pros

    I love working for Air New Zealand and it all comes down to the people. Engaged, passionate and innovative the people are without question among some of the worlds best. Like all companies we have our challenges but the people are what makes it all worthwhile. Based in New Zealand has it's benefits too!

    Cons

    At times work practices can be siloed and we need to work harder at being one team.

    Advice to Management

    Dont lose our kiwi culture that makes us what we are today!

  8. "Nice New Zealand company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Air New Zealand full-time

    Pros

    Great work culture and very flexible even though they are a Corporate Company.

    Cons

    Not much room for growth and they often lose good people due to their unwillingness to change with the times. Very New Zealand centric even though they are a globabl company

    Advice to Management

    Stop being so New Zealand centric and focus on the furture and quality of work from all your employees


  9. "Good Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in El Segundo, CA
    Current Employee - Anonymous Employee in El Segundo, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Air New Zealand full-time (More than 5 years)

    Pros

    very customer focused, good peer to peer relationship building. a real desire to empower the employee. Even though its large, you don't get lost in the shuffle and most departments work very well together. There is ongoing integration of different departments with their international counterparts which is long awaited

    Cons

    practical application of systems and organized responses somewhat slow. headquartered in New Zealand, the overseas branches are subject to corporate headquarter decisions that are geared toward New Zealand in the main. Limited opportunity for advancement in an aviation market that is shrinking outside of New Zealand headquarters.

    Advice to Management

    keep the focus on the customer to drive sales


  10. "Share your experience on Glassdoor to help attract top talent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Airport Manager in Buenos Aires (Argentina)
    Current Employee - Airport Manager in Buenos Aires (Argentina)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Air New Zealand full-time (More than 3 years)

    Pros

    Wonderful people, honest, respectful and humble folk.

    Cons

    Travel benefits are one of the worst in the industry.