Airbnb Reviews

Updated May 9, 2021

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4.3
85%
Recommend to a Friend
89%
Approve of CEO
Airbnb CEO & Co-Founder Brian Chesky
Brian Chesky
315 Ratings
Pros
  • "great culture that helps you remain competitive(in 76 reviews)

  • "Delicious and healthy free food(in 62 reviews)

  • Cons
  • "The working hours required are hard to balance work life balance(in 70 reviews)

  • "Airbnb's hypergrowth has caused growing pains at times and being an employee means that you're along for that ride and all that comes along with it(in 37 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

    Ratings by Demographics

    This rating reflects the overall rating of Airbnb and is not affected by filters.

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    1. 5.0
      Current Employee, less than 1 year

      Good experience

      May 6, 2021 - Software Engineer in New York, NY
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Good experience, Good experience, Good experience

      Cons

      Salary, salary, salary, Good experience

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    2. 4.0
      Former Employee, more than 3 years

      Awesome place to work, tough to grow

      May 6, 2021 - Technical Recruiter in San Francisco, CA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      The benefits are astounding, of course the Airbnb credit every quarter is great but also maternity/paternity leave, the food/snacks are so healthy and good, the culture is unique and very caring, CEO always "does the right thing" in the face of injustice which can matter a lot these days. The company is very thoughtful about culture and the office space.

      Cons

      Middle management and leaders need to develop their skills in leadership, especially middle managers, who are mostly home-grown. Everything is always run amidst chaos, with headcount planning, goals, processes, happening at the seat of our pants. Growth happens for the lucky few, and it can be quite political. The rest are eking by with lower than market pay until they leave.

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    3. 2.0
      Former Employee, more than 1 year

      It's going downhill, and hopefully can turn around

      Apr 25, 2021 - Customer Service in Paradise, NV
      Recommend
      CEO Approval
      Business Outlook

      Pros

      You get to interact with different people, work from home during COVID was helpful

      Cons

      Downhill since IPO, made adjustments for guests and hosts but left front line support as cannon fodder for verbal attacks and emotional blackmail

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      1 person found this review helpful
    4. 5.0
      Former Employee, more than 3 years

      Values-driven company with a great culture and benefits

      Apr 24, 2021 - Business Operations Lead in Los Angeles, CA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Team culture (positive & diverse), benefits, pay, perks (snacks, team events)

      Cons

      Managers typically lack people management experience, difficult to advance without just applying for a new role within the company (i.e., no clear professional development pathways)

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    5. 5.0
      Current Employee, less than 1 year

      Like it

      Apr 28, 2021 - Account Manager in Washington, DC
      Recommend
      CEO Approval
      Business Outlook

      Pros

      company culture is great and comforting

      Cons

      company culture is not inclusive and changes fast

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    6. 3.0
      Former Employee, less than 1 year

      CSR

      May 7, 2021 - Customer Service Representative (CSR) in Las Vegas, NV
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Flexible schedule, convenient location, friendly co-workers

      Cons

      Poor communication among managers, lacks consistent leadership and accountability

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    7. 4.0
      Current Employee, more than 3 years

      Its worth the experience

      May 3, 2021 - Project Manager in Seattle, WA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      - perks - name brand - good people

      Cons

      - lack of strong managers - not transparent

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    8. 5.0
      Former Employee, less than 1 year

      Very good

      Apr 12, 2021 - Housekeeper in Milwaukee, WI
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Nice boss, good pay and quite easy

      Cons

      Can be very high demanding and need to work fast

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    9. 2.0
      Former Employee, less than 1 year

      Run like a high school

      May 1, 2021 - Human Resources Director in Portland, OR
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Stock paid off really well. The facilities and food were great.

      Cons

      Immature, entitled workforce. Company mismanaged.

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    10. 5.0
      Current Employee, more than 3 years

      Good experience at Airbnb

      Apr 10, 2021 - Senior Software Engineer in San Francisco, CA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Good culture here comparing other companies

      Cons

      Tech stack is not very ideal

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