Airbnb Reviews | Glassdoor

Airbnb Reviews

Updated May 23, 2017
469 reviews

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Full-time Part-time

3.9
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Airbnb CEO & Co-Founder Brian Chesky
Brian Chesky
355 Ratings

469 Employee Reviews

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Pros
  • Great Management/Support for Work/Life Balance (in 18 reviews)

  • Some great benefits, lyft for work,travel coupons etc (in 31 reviews)

Cons
  • Work-life balance could be better (in 46 reviews)

  • growing pains as a result of rapid growth (in 22 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (44)

    "Amazing place to work BEST EVER"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Engineer in San Francisco, CA
    Current Employee - Software Engineer in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Airbnb full-time (Less than a year)

    Pros

    Culture (It's all about love, love guests, hosts, employees, the societies, the communities, THE WORLD)
    Collaborative environment
    Extremely friendly and talented staff and coworkers
    Benefits (Free & healthy food, early dinner)
    Events (Belo day is amazing, talent show (This is new this year), a lot to come...)
    Bootcamp(This is amazing!)
    countless earning opportunities (training, hands on)

    Cons

    No match for 401k plan :(

    Advice to Management

    Keep the culture


  2. "Good company but a few growing pains"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Community Organizer in San Francisco, CA
    Former Employee - Community Organizer in San Francisco, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Airbnb full-time (More than a year)

    Pros

    Great health benefits for employees, amazing support staff, creative opportunities outside of main job roles, emphasis on community involvement and service.

    Cons

    There is little visibility from management, company culture took a hit after large growth spurt. Growing campus makes it difficult to connect with other employees


  3. Helpful (5)

    "My team makes it better"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in New York, NY
    Current Employee - Anonymous Employee in New York, NY
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I have been working at Airbnb full-time (More than 3 years)

    Pros

    My team makes everything better at Airbnb.
    Learn a lot of interesting things

    Cons

    Full-time temporary employees are treated as 2nd class citizens
    Insurance is ok but not the best
    There is no room for growth or upward mobility
    They make you feel like you are just lucky to be here and should just accept whatever pay they give you

    Advice to Management

    Stop hiring people under contracts even though you need them
    Stop focusing on how the public sees you and learn about your employees and their needs


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  5. "Trip Experience"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in San Francisco, CA
    Former Employee - Anonymous Employee in San Francisco, CA
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Airbnb full-time (More than 3 years)

    Pros

    Wonderful people, though many of them are immature.

    Cons

    Very limited opportunity for growth.


  6. Helpful (7)

    "Whatta Ride"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Airbnb full-time (More than 3 years)

    Pros

    - The food team and the IT support team are some of the best and hardest working humans I've met.
    -I've worked with some really kind people here.
    -The cofounders mean well; they're driven and passionate (more on that below)
    -The perks are great (meals, amenities, environment, great insurance)

    Cons

    -Absolutely no upward mobility.
    -I genuinely like the cofounders, but they're much more focused on the 'brand' and how it looks to other people and having an inflated sense of what their impact is vs. what it feels like to work there and how they can lead and inspire their employees to do the work we need to do together.
    -Inexperienced managers who do their best, but don't know how to lead.
    -Internal tools needed for the job are an absolute mess and have been since my first day on the job. Eng support is more likely to go to passion projects instead of core product and the tools needed to maintain it.
    -Constant changes to the point where it becomes hard to do your job well. (This is well beyond the 'but we're a start-up, we gotta be scrappy, change is part of the ride, you have to roll with it' mentality)
    -People not being able to be honest with the cofounders about when they're off track.
    - Hiring an absurd amount of contractors and then continue to renew their contracts for 1+ years instead of hiring them full time.

    Advice to Management

    -Fix your internal tools.
    -Focus on the core product, or else another home sharing company will probably eclipse you on the quality of theirs sooner than you think.
    -Hire more experienced managers.
    -Create career paths for your employees so they have something to work towards.
    -Stop hiring a million contractors with no intention of bringing them on full-time, even though you need them.


  7. Helpful (2)

    "Good place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Digital Marketing Coordinator in San Francisco, CA
    Current Employee - Digital Marketing Coordinator in San Francisco, CA
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Airbnb (Less than a year)

    Pros

    Working at Airbnb comes with a lot of perks, and benefits. 3 meals/day, happy hours, strong culture team

    Cons

    external employees face a lot of restrictions to access to company tools and certain culture events even though the expectation is to be a full member of the team.


  8. Helpful (6)

    "People are nice, sometimes overly nice, almost hypocritical"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Engineer in San Francisco, CA
    Current Employee - Software Engineer in San Francisco, CA
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at Airbnb (More than a year)

    Pros

    People are nice to each other. Lots of positive thinking; lots of cheerleading. My team is hosting birthdays, anniversaries for every member.

    Definitely politically correct, sometimes feel like overly correct.

    Cons

    Cannot speak for other teams, but in my team, performance is purely based upon results. And not on any good results, but certain results desired by the management. You could easily find your contribution "annulled" because those results aren't what are cared about by managers.

    People tend to avoid direct confrontation and being nice in the first place, then you might find yourself backstabbed. Are there lots of politics? I've seen worse in other places. Lots of people pretend to be caring about core values, cultures, goodness but actually what they care might just be stock units and compensation. This is frustrating to me as I sincerely joined because of some idealistic belief. Now I'm just loathing myself for being naive and stupid.

    Well, guess I'll just have to eat the xx up and carry on....

    Advice to Management

    Needless to say. There are a ton of surveys carried out every half a year. Any improvements?


  9. "Best of the Best"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Travel in San Francisco, CA
    Current Employee - Business Travel in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Airbnb full-time (More than a year)

    Pros

    I believe Airbnb's focus on finding the right people for the right job has created a best in class team, culture and work environment. From engineering to design to customer service I find the company to be aligned in an amazing and powerful way. And. . . the food is amazing too!

    Cons

    As the company grows we have to work harder as a team to stay nimble and creative. Luckily these items receive consistent attention from everyone througout the company.


  10. Helpful (7)

    "Great great great, but..."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Risk Analyst in Portland, OR
    Current Employee - Risk Analyst in Portland, OR
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Airbnb full-time (More than a year)

    Pros

    Coworkers are best of the best.
    Work is exciting and fast paced.
    Perks are great.

    Cons

    Management is disorganized and blames it on "start up culture."

    Executive staff doesn't know what lower level employees do and often overlook departments.

    Advice to Management

    Work with all your departments.
    Really learn what they do.
    Don't only look forward.
    Start up is not an excuse.


  11. Helpful (11)

    "It Is Not What It Appears From The Outside"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Data Engineer in San Francisco, CA
    Current Employee - Data Engineer in San Francisco, CA
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Airbnb full-time (More than 3 years)

    Pros

    Airbnb is no doubt a rocket ship. The culture is great, breeds friendliness. Some of the smartest people around in Silicon Valley.

    Cons

    - Data Engineers Are Treated As Second Class Citizens.
    - Blogs might give you the impression that there is fancy engineering or data science going on at Airbnb, but that is not true, with the exception of a few open source projects. We have a hard time attracting top data science talent relative to our peers.
    - Many managers are not technical enough to understand what we are doing, leads to a bungled performance review process.
    - Arrogant attitude that this is the best place to work and why would you want to work anywhere else. Not sure where we lost our humility along the journey...
    - Lots of red-tape, the speed and innovation at which things happen extremely slow. Generally people are risk averse

    Advice to Management

    Return to the roots of what makes us great, stop focusing exclusively on and nights focus on innovation and really re-thinking the travel experience. Treat all employees as you are lucky to have them, rather than the other way around.


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