Airbnb Reviews | Glassdoor

Airbnb Reviews

To filter reviews, or .

Found 293 reviews

3.9
StarStarStarStarStar
Rating TrendsRating Trends
74%
Recommend to a Friend
89%
Approve of CEO
Airbnb CEO Brian Chesky
Brian Chesky
225 Ratings
Pros
  • "Airbnb offers an amazing Work/Life balance with amazing benefits(in 31 reviews)

  • "500 in Airbnb credits per quarter, free food (breakfast/lunch/dinner), and all the cool Silicon Valley perks(in 41 reviews)

Cons
More Pros and Cons
  1. Featured Review

    Helpful (4)

    Still doing important work, even with growing pains

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Airbnb full-time for more than 4 years

    Pros

    Company filled with employees truly trying to help change the world for the better. The mission is loft yet inspiring and at the core of all work. Very talented people work here with diverse backgrounds. Opportunity to work on really interesting and impactful projects.

    Cons

    Some teams seem to hire more for "culture fits" and other seem to hire more for "talent fits" so there can be some tension there.

  2. Helpful (2)

    A good place to start

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Administrative Assistant in Los Angeles, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Airbnb for more than a year

    Pros

    good salary, good communication,friendly management,good oportunity, great value proposition

    Cons

    sometimes can be stressful,time differences with other offices, most are young colleagues,

  3. Helpful (19)

    Working here over a year...

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Airbnb full-time for more than 2 years

    Pros

    - Compensation: pays more than any other tech company (Google, FB, etc) PLUS new cash bonus PLUS can choose to take your equity refreshers (no cliff) in cash. They also bump everyone to above midpoint of the range, which is really kind and close any gaps for pay equity. - Business is doing really well: we're profitable, have money to invest in employees + new ventures, never worried about money. Not even having a round...

    Show More

    Cons

    Typical growing pains for our size, honestly. For a long time, Airbnb was flat and you could grow your career quickly since the company was small. Now they're trying to add ways to grow your career and make it defined and achievable since there's not low hanging fruit from a flat org, which is good. There's also increased attrition for people who have been here 5-7+ years, but honestly I think fresh people who are excited...

    Show More

    Advice to Management

    Get more senior managers rather than junior, it's been helping out. Check their participation rates and hapiness of their reports before hiring them though. Be more stringent on 1st time managers because it's dangerous. Can we have more conference rooms? :)

  4. Helpful (3)

    Great company, Customer Support role has changed over the years.

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Premium Support Team Customer Experience Agent in Portland, OR
    Approves of CEO

    I worked at Airbnb full-time for more than 4 years

    Pros

    -One of the best companies that I have ever worked for regarding their mission and desire to provide the best customer support while embracing ingenuity -You will work with some of the nicest people in the industry who are truly exceptional -Great benefits including free lunch and snacks, quarterly travel coupons -The CEO truly cares about what the company is doing and it's mission; he holds regular Q+As with employees...

    Show More

    Cons

    -Pay is not that great, I started out at $18/hour and after 3 years at the company, I was only making $20.65 after being promoted - Little room for growth in role and lack of transparency with how employees receive raises. My lead could not or would not provide me with a direct answer or explanation as to why I was making significantly less than other employees at same SL. - Metrics can be unreasonable at times due...

    Show More

    Advice to Management

    Be more transparent with pay structures, realize that the nature of the casework is ambiguous and micromanage less. The company is growing exponentially but that doesn't mean that customer support has to turn in to just another call center.

  5. Helpful (1)

    Account Representative

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Airbnb full-time for more than 2 years

    Pros

    Food, Insurance, relaxing atmosphere, people

    Cons

    Pay is much lower than the average

    Advice to Management

    Start thinking about your employees more- direct management

  6. Helpful (1)

    Phone Interview

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Security Program Manager in San Francisco, CA
    Recommends
    Positive Outlook
    Disapproves of CEO

    I have been working at Airbnb full-time for more than a year

    Pros

    Good Business Model, Attractive business outcomes

    Cons

    Business Model needs to be extended

  7. Helpful (1)

    Security Analyst

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Security Analyst in San Francisco, CA
    Recommends
    Positive Outlook
    Disapproves of CEO

    I have been working at Airbnb full-time for more than a year

    Pros

    Fulfilling work. Consistent hours. Decent starting pay for San Francisco. Free food. Good referance on the resume for later work.

    Cons

    Commuting can be terrible. Parking is a problem for a company that owns so many buildings, it seems like they could aquire the local lots. Hopefully aquisition of the latest building will reduce the problem with the lot on the roof.

    Advice to Management

    Keep up the good work. Listen to your mid level managers.

  8. Helpful (9)

    Software Engineer

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Software Engineer in San Francisco, CA
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Airbnb full-time for more than 4 years

    Pros

    beautiful office, good pay, technical projects

    Cons

    engineering culture gotten worse, inexperienced and bad managers, lots of politics

  9. Helpful (22)

    Explosive growth with an excellent culture and mission!

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Airbnb full-time for more than 2 years

    Pros

    Summary: I'm really happy here and it's the best job I've ever had. That said, details: 1. People: The people here are really smart, really nice, and really accommodating of healthy work/life balance which is CRAZY important for longevity and long-term happiness. The people are a pleasure to work with, they're helpful, knowledgeable, and REALLY passionate about the company. I have an amazing Manager who advocates for...

    Show More

    Cons

    1. Disorganization: Hyper growth mode has created some disorganization and issues with accountability. It can be difficult to get things done with random PTOs and a softer culture when it comes to communication. 2. Career advancement: Upward mobility/ career advancement expectations can be slow or unclear because of the disorganization. You have to advocate for yourself and develop a great relationship with your manager....

    Show More

    Advice to Management

    1. Create and communicate clear paths for career growth and advancement. This is the best way to retain your highest performers who are hungry for more responsibility and impact. 2. Preserve the culture here. It's an amazing and unique strength of the company. You became successful with the current culture; protect it whether or not you decide to go public.

  10. Helpful (1)

    Amazing company, full of learning

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Airbnb full-time

    Pros

    -Genuinely nice and smart people -Thoughtful growth strategy -Fulfilling job: people take all roles seriously

    Cons

    Really can't think of anything

Found 293 reviews