Airbnb Reviews | Glassdoor

Airbnb Reviews

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Found 300 reviews

3.9
StarStarStarStarStar
Rating TrendsRating Trends
77%
Recommend to a Friend
86%
Approve of CEO
Airbnb CEO Brian Chesky
Brian Chesky
230 Ratings
Pros
  • "500 in Airbnb credits per quarter, free food (breakfast/lunch/dinner), and all the cool Silicon Valley perks(in 42 reviews)

  • "Great benefits including free lunch and snacks, quarterly travel coupons(in 39 reviews)

Cons
More Pros and Cons
  1. Featured Review
    Helpful (24)

    "Still doing important work, even with growing pains"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Airbnb full-time for more than 4 years

    Pros

    Company filled with employees truly trying to help change the world for the better. The mission is loft yet inspiring and at the core of all work. Very talented people work here with diverse backgrounds. Opportunity to work on really interesting and impactful projects.

    Cons

    Some teams seem to hire more for "culture fits" and other seem to hire more for "talent fits" so there can be some tension there.

    Airbnb2019-02-04
  2. Helpful (1)

    "Best place to work!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Social Media in Portland, OR
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Airbnb full-time for more than 2 years

    Pros

    Free, fresh, healthy meals and snacks the entire day. Dogs everywhere. Work from home allowed, but the office is so amazing that all the employees enjoy being there rather than home office. Great benefits. Great environment. Great opportunities and growth.

    Cons

    Compared to all the other companies, nothing at all.

    Airbnb2019-04-13
  3. Helpful (20)

    "Great perks, pay, and people"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Software Engineer in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Airbnb full-time for more than 2 years

    Pros

    Most people are extremely nice and driven at Airbnb. You can really find whatever you are looking for in a team. The tech stack is a priority for the company, which makes the company a great place to work as an engineer. We have tech talks at the office, open source projects, stipends to attend conferences, etc. We encourage novel/optimal technical solutions even when the project may take more time, and we (at...

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    Cons

    Office politics can be frustrating Designers have too much power and many don't know how to build UX or be on top of projects The quality of engineers is highly variable

    Advice to Management

    1. Let go of more engineers who aren't meeting expectations - they are difficult to work with and continuing to play nice is a lose-lose situation for both parties involved. It hurts our brand, wastes money, and lowers the quality of our product. I think we also need to revisit our interview process to make it more fair and filter out more low quality engineers. 2. Being kind ("Be a host", etc.) does not need to translate...

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    Airbnb2019-03-13
  4. "Lacking focus and direction"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - UI/User Experience Designer in San Francisco, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Airbnb full-time for more than 2 years

    Pros

    Good perks, nice office environment, smart colleagues.

    Cons

    Inexperienced management, meeting culture, a lot of busy work. Strongly feel like the culture is going downhill and many people feel similarly, although they are afraid to say it.

    Advice to Management

    Keep managers accountable. Many of them are not basing performance reviews on merit but rather personal favor. This leads to churn.

    Airbnb2019-05-22
  5. Helpful (36)

    "Working here over a year..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Airbnb full-time for more than 2 years

    Pros

    - Compensation: pays more than any other tech company (Google, FB, etc) PLUS new cash bonus PLUS can choose to take your equity refreshers (no cliff) in cash. They also bump everyone to above midpoint of the range, which is really kind and close any gaps for pay equity. - Business is doing really well: we're profitable, have money to invest in employees + new ventures, never worried about money. Not even having a round...

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    Cons

    Typical growing pains for our size, honestly. For a long time, Airbnb was flat and you could grow your career quickly since the company was small. Now they're trying to add ways to grow your career and make it defined and achievable since there's not low hanging fruit from a flat org, which is good. There's also increased attrition for people who have been here 5-7+ years, but honestly I think fresh people who are excited...

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    Advice to Management

    Get more senior managers rather than junior, it's been helping out. Check their participation rates and hapiness of their reports before hiring them though. Be more stringent on 1st time managers because it's dangerous. Can we have more conference rooms? :)

    Airbnb2018-11-18
  6. Helpful (18)

    "Middle management is destroying a good thing"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Operations in Portland, OR
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I have been working at Airbnb full-time for more than 4 years

    Pros

    Coworkers are great. Good food program. Nice offices.

    Cons

    Middle management is largely promoted from ops with little to no training. Poorly equipped and regular blockers. Poor organization management. Lots of blocks for growth. Regular reorganization that accomplishes little and the lower level employees have to deal with ever changing landscape. Headquarters engineers make a lot of money but operational people are often paid under market rates. No pay transparency...

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    Advice to Management

    Stop reorganizing. Really train management. A

    Airbnb2019-02-24
  7. Helpful (1)

    "Amazing"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Trainer in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Airbnb full-time for more than 4 years

    Pros

    Work enviroment Money Job duties Facilities

    Cons

    Nothing bad to say about the company

    Advice to Management

    none

    Airbnb2019-02-27
  8. Helpful (11)

    "Great company, Customer Support role has changed over the years."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Premium Support Team Customer Experience Agent in Portland, OR
    Approves of CEO

    I worked at Airbnb full-time for more than 4 years

    Pros

    -One of the best companies that I have ever worked for regarding their mission and desire to provide the best customer support while embracing ingenuity -You will work with some of the nicest people in the industry who are truly exceptional -Great benefits including free lunch and snacks, quarterly travel coupons -The CEO truly cares about what the company is doing and it's mission; he holds regular Q+As with employees...

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    Cons

    -Pay is not that great, I started out at $18/hour and after 3 years at the company, I was only making $20.65 after being promoted - Little room for growth in role and lack of transparency with how employees receive raises. My lead could not or would not provide me with a direct answer or explanation as to why I was making significantly less than other employees at same SL. - Metrics can be unreasonable at times due...

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    Advice to Management

    Be more transparent with pay structures, realize that the nature of the casework is ambiguous and micromanage less. The company is growing exponentially but that doesn't mean that customer support has to turn in to just another call center.

    Airbnb2019-01-10
  9. Helpful (3)

    "A good place to start"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Administrative Assistant in Los Angeles, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Airbnb for more than a year

    Pros

    good salary, good communication,friendly management,good oportunity, great value proposition

    Cons

    sometimes can be stressful,time differences with other offices, most are young colleagues,

    Airbnb2018-11-21
  10. Helpful (2)

    "Account Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Airbnb full-time for more than 2 years

    Pros

    Food, Insurance, relaxing atmosphere, people

    Cons

    Pay is much lower than the average

    Advice to Management

    Start thinking about your employees more- direct management

    Airbnb2018-10-30
Found 300 reviews