Airbnb Reviews | Glassdoor

Find your next job here

Airbnb Reviews

Updated January 16, 2018
255 reviews

Filter

Filter

US - All CitiesFull-timePart-time

3.9
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
Airbnb CEO & Co-Founder Brian Chesky
Brian Chesky
200 Ratings

255 Employee Reviews

Sort: PopularRatingDate

Pros
  • work life balance is reasonable (in 23 reviews)

  • Some great benefits, lyft for work,travel coupons etc (in 33 reviews)

Cons
  • But work/life balance is possible (in 53 reviews)

  • Some growing pains around organizational grown (in 30 reviews)

More Pros and Cons

  1. Helpful (2)

    "Very Generous Benefits"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Experience Specialist in Portland, OR
    Current Employee - Customer Experience Specialist in Portland, OR

    I have been working at Airbnb full-time (More than 3 years)

    Pros

    Benefits are top notch. Perks go above and beyond any previous employer.

    Cons

    Not a ton of job growth opportunities outside of SF office.


  2. Helpful (1)

    "Increasingly Corporate with wisps of startup culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Experience Specialist in Portland, OR
    Former Employee - Customer Experience Specialist in Portland, OR
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Airbnb full-time (More than a year)

    Pros

    -Great benefits
    -Wonderful Coworkers
    -Excellent office environment

    Cons

    -Few opportunities for meaningful advancement
    -Increasingly corporate despite company public image

    Advice to Management

    Embody the core values, don't just repeat them over and over.

  3. "Airbnb - Social Media Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Social Media Specialist in Portland, OR
    Current Employee - Social Media Specialist in Portland, OR
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Airbnb full-time (More than a year)

    Pros

    Incredible benefits package and creative workspace. Offers great experience in booming tech industry.

    Cons

    Very little chance for growth, both career and financial.

    Advice to Management

    Offer compensation based on performance to keep employee morale from exponentially decreasing


  4. Helpful (2)

    "Great mission but not for people interested in career growth"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Airbnb full-time (More than 3 years)

    Pros

    Great mission (positive human connection) and perks. People are generally friendly, interesting, and smart. Brian is a great role model for the company

    Cons

    Career progression is not on-pace with the market and titles are deflated. Management stated that the average promotion would take 3-5 years for the team. Tends to not promote from within and hire outside for the same skillset. Tons of talent have been lost because of this. If you are driven by doing good impactful work just for the sake of doing good work, this place may be for you.

    Advice to Management

    From a business strategy perspective, resources for growth opportunities are also spread too thin.


  5. Helpful (3)

    "Such an Amazing Loving Culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Cloud Engineer in San Francisco, CA
    Current Employee - Cloud Engineer in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Airbnb full-time (More than a year)

    Pros

    Love love love. There is so much love amongst people here.
    Culture fit interviews to weed about people who can't get along with others and does not have team belongingness.
    Food is not great but good, love micro kitchens.
    Good work life balance.
    People are very understanding. Say if you need to work from home for month or few because of some family emergency.
    Holiday shutdown. Everyone gets off from Dec 20th till Jan 1st. That's amazing.
    Very competitive pay. Similar to Google, Fb, Uber, Lyft, Stripe etc.
    Business outlook is very strong. Where other tech unicorns like uber are burning cash, we are profitable and increasing that yoy.
    Great product with no real competitor.

    Cons

    Tech is not that strong. Need some good tech leadership and guidance on the path.
    Food can be better.

    Advice to Management

    Keep up the good work.
    Take your time to go ipo but do it correctly and only when it makes sense.
    No firing to clean books for ipo.
    Bring some tech leadership.


  6. Helpful (9)

    "Hypocritical culture/broken middle management/no work life blanace"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in San Francisco, CA
    Former Employee - Anonymous Employee in San Francisco, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Airbnb full-time (More than a year)

    Pros

    Smart and talented colleagues
    Good mission
    Interesting product and problem to work on

    Cons

    Culture is hypocritical- the founders might not mean to have the culture become what it is today but reality is that people only being a host to manage up. The outside image and recruiting brand definitely looks much better than the reality inside. They recently cut the food team while taking about the brand of AIRFAM when recruiting - no family is disposable for financial reasons, if you cannot stand for your culture then do not say or brand it.

    Broken operation - I have been working for several tech companies big and small, the management at Airbnb is definitely on the chaotic side. Teams step on each others’ toes, nonsense frequent reorganization, people get promoted by taking others’ credit. Mid management focus on growing their own career here rather than helping team or their reports be successful. Setting up your authority in the organization or being an early employee is more important than doing actual impactful work. Many managers promoted within the company from early days do not know how to manage and often meddle with employee’s work.

    Lack of innovation - most of middle management here, as a result of trying to promote their own career, do not take bold innovative approach to the business. The result is a lack of innovation to make impact but rather fine tuning to make their performance review looks good or please their upper management.

    No work life balance - you are expected to work A LOT sometimes 70-80 hours when you are on certain teams.

    Advice to Management

    Fix your middle management, find out those who are setting up authority and prevent innovation. Stand up for what you are saying about the culture or not saying it.


  7. Helpful (3)

    "Great company-benefits/pay/perks-must agree with their liberal mindset, though, otherwise this is not the place for you"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software in San Francisco, CA
    Former Employee - Software in San Francisco, CA
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Airbnb full-time

    Pros

    Great benefits, breakfast/lunch/dinner provided, culture, perks of being in SF (SF employees are paid more than other offices due to high housing costs)

    Cons

    A-typical millennial/startup/liberal culture. Good luck fitting in if you don't agree with their political, progressive opinions. Unattainable goals from upper management and the goals are constantly changing. The plan handed to you on Monday from the manager is then changed by Wednesday, but the results are still expected minus two days-be ready to work long hours

    Advice to Management

    Be open to other ideologies, opinions, etc. For a company that provides themselves on "diversity"- the diversity only exists on a race/color level-not based on personal beliefs

  8. Helpful (1)

    "Amazing Company Undergoing Some Changes (But Still Great!)"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Airbnb full-time (More than 3 years)

    Pros

    Mission driven company
    Strong culture
    Global reach / impact
    Relaxed and flexible work environment

    Cons

    Can be very political
    Unclear career pathing


  9. "Good people, great culture!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Talent Analyst in San Francisco, CA
    Current Employee - Talent Analyst in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Airbnb full-time (More than 3 years)

    Pros

    Lots of transparency from Executive-level Leadership and the overwhelming majority of employees are good people with open mindsets and generous hearts. The company is good at owning mistakes that have company wide impact and try their best at taking action.

    Cons

    Intentional career advancement structure and offerings still need improvement


  10. Helpful (11)

    "At a critical juncture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Airbnb full-time (More than 3 years)

    Pros

    -Sexy product and brand
    -Inspiring founders
    -Brilliant and creative coworkers
    -Solid pay (high base/equity and great perks)

    Cons

    -Embarrassingly non-diverse, especially at the top (the company talks a lot about diversity but everyone making the decisions is white and mostly male)
    -Beyond the founders and CFO, the leadership team has very little operational experience. We need to do a better job hiring seasoned leaders to run the business.
    -Starting to f* up the culture. Recently laid off the entire food team, the most diverse team at the company and incredible cultural ambassadors.
    -Growth is slowing, people are getting worried about the value of their equity

    Advice to Management

    Don't make this an Uber moment. Reconnect with your employees. The culture is starting to fall apart and you guys are more out of touch than ever.


Showing 373 of 655 reviews
Reset Filters