Airbnb Reviews | Glassdoor

Airbnb Reviews

Updated September 19, 2017
513 reviews

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3.8
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Airbnb CEO & Co-Founder Brian Chesky
Brian Chesky
385 Ratings

513 Employee Reviews

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Pros
  • Great Management/Support for Work/Life Balance (in 19 reviews)

  • Some great benefits, lyft for work,travel coupons etc (in 31 reviews)

Cons
  • But work/life balance is possible (in 49 reviews)

  • Growing pains currently as the company scales at uncharted rates (in 29 reviews)

More Pros and Cons

  1. Helpful (1)

    "Nearly 3 years later and still excited to go to work!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Airbnb full-time (Less than a year)

    Pros

    My team is like my family. The company is generous, mission driven, and works hard to make employees heard. Great location, motivated and sincere people. Each time I strike up a conversation with someone new, I feel like I've made a friend. I can be my self, quirks and all, and am embraced.

    Cons

    It's ambiguous. We're growing quickly and noticing where the cracks are. If you can keep a positive attitude and forge ahead, even if what you're working on shifts, you'll be fine here.

    Advice to Management

    Keep up the career development work. Promote more mini-office events to build camaraderie amongst new people. We all know we should take culture into our own hands, but sometimes people are shy - set the stage!


  2. "CX at Airbnb"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Approves of CEO

    Pros

    - great colleagues
    - opportunities for cross-departmental collaboration
    - constantly evolving
    - great office environment

    Cons

    - ineffective management
    - talent and contribution often lost in ambiguity of business needs

  3. Helpful (3)

    "Welcome to High School"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Airbnb full-time (More than 5 years)

    Pros

    Leadership values employee wellness and happiness immensely.
    Great benefits.
    Open door policy — employees at all levels are open and receptive to meetings/feedback.
    Emails to founders are always considered and responded to.
    Mostly feels like a fun high school environment. Lots of cute millennials socializing, parties, great work/life balance.
    Diverse hiring practices.
    Management is fabulous, they care a lot and try their best though they seem to care little about actually winning in the travel space.
    Very little actually getting done on big projects — lots of meetings about meetings.
    Diversity/inclusion.
    Values-driven company.
    Misison-driven employees.

    Cons

    Ineffective organization.
    Lack of strategy.
    No long-term planning that feels consistent/stable.
    Feelings valued over efficacy every time.
    Extroversion/looks/style/social capital valued over efficiency/ability.
    Promotion process is a labyrinth.

    Advice to Management

    Hire people who know how to execute their given tasks and won't let this billion-dollar business rest on a foundation of Google Sheets. We're ready for real adults to step in now.


  4. Helpful (1)

    "review"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Airbnb full-time

    Pros

    - smart co-worker
    - interesting projects

    Cons

    - hostile management style
    - no work life balance


  5. Helpful (1)

    "BEST PLACE EVER"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - CX Specialist in Portland, OR
    Current Employee - CX Specialist in Portland, OR
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Airbnb full-time (Less than a year)

    Pros

    It would literally take me days, weeks, maybe months to write all of the pros of working for such a phenomenal company. I don't think there are words to describe how much Airbnb values it's employees. I worked for a pair of Fortune 100 companies directly prior to my role with Airbnb and I have never experienced such amazing treatment, or appreciation.

    Cons

    I sincerely do not believe there are cons to working for this company. Perhaps the worst thing about working here is that it's such a paradise that I never want to go home, and I prefer to interact with all of my amazing co-workers vs my friends outside of the workplace.

    Advice to Management

    Keep doing exactly what you're doing. And, thank you so much for everything that you do.


  6. Helpful (1)

    "It's a mess"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Manager
    Former Employee - Customer Service Manager
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Airbnb full-time (More than 3 years)

    Pros

    Free food all day and beer

    Cons

    Management has no clue of what to do

    Advice to Management

    Listen to employees


  7. Helpful (10)

    "Mission Driven, Engaging, and Tiring"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Airbnb full-time (More than 3 years)

    Pros

    Mission driven.

    It's wonderful to work for a community and an executive staff who try, at all times, to do what's right. With a clear mission statement as a company, work feels meaningful, as even my level contributes to this grandiose vision of a better world. Sure, we make missteps, but the humility inherent in our culture means that we learn profound lessons from those missteps.

    The perks.

    Pay, benefits, wellness program, office environment, etc. All top notch.

    The people.

    With few exceptions (you know who you are... well, you probably don't), Airbnb people are kind, compassionate, engaging, and hardworking. Because we all subscribe to a common set of core values, it makes it easy to work together and to have a strong social network at work. This leads to more creativity, productivity, and engagement.

    Cons

    - Chaos and time scarcity.

    There's so much to do, and so little time to do it. Calendars are packed back to back to back with meetings, leaving little to no time for deep work, focus, or even email. It can be difficult to get decisions made, as everyone wants to have skin in the game, with little trust that a small, effective working group can actually be effective without everyone who's anyone providing input and direction.

    This place can chew you up and spit you out if you can't draw boundaries and maintain resiliency, which, to be fair, Airbnb has many programs to support.

    Advice to Management

    Hire more leaders. The workload is unbearable. As we look toward improving Airbnb internal architecture, we'll work smarter and not harder. But, until we get there, you're going to burn folks out.

  8. Helpful (1)

    "Good but becoming just another big company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Airbnb full-time

    Pros

    Incredible people to work with
    Fun product to use

    Cons

    Short term thinking
    Leadership in over their head
    Communication issues
    Political
    Churn and disfunction


  9. "Great place to work!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - ITX in San Francisco, CA
    Current Employee - ITX in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Airbnb full-time (Less than a year)

    Pros

    Awesome people, interesting and challenging problems!

    Cons

    Priority shuffle, projects are often competing for resources.

    Advice to Management

    Maintain priorities!


  10. Helpful (5)

    "Run away while you still can!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Manager in San Francisco, CA
    Current Employee - Account Manager in San Francisco, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Airbnb full-time (Less than a year)

    Pros

    - Great food (breakfast, lunch, dinner, and amazing snacks)
    -A plethora of opportunities to travel the world
    - Impressive name on your resume

    Cons

    Promises are made again and again and there is no follow-up. You can't trust your manager, and to make it worse, you have an abundance of inexperienced managers that unfortunately are not given the tools they need to succeed.

    Airbnb is bleeding money and talent, and it doesn't know how to fix it. The level of bureaucracy is unacceptable for a company its age and size. It behaves like a company of 100,000 employees, when it only has 3,000. The growing pains are being felt all over the company, and people are discouraged.

    I wish I had a real perspective of what was happening on the inside before accepting my offer. The culture is (or was) amazing, but it won't be enough to make you happy amidst this mess.

    Advice to Management

    Listen to your employees and provide clarity and visibility! You've created an amazing brand externally, but the house in crumbling from within.


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