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Airbnb Reviews
Updated May 31, 2023
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Found 588 of over 2K reviews
83% Recommend to a Friend
84% Approve of CEO
Found 1,174 of over 2K reviews
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Recommend to a Friend
Approve of CEO
Brian Chesky
393 Ratings
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Top Review Highlights by Sentiment
Pros
- "We have a great downtown office and culture is at the center of many decisions made." (in 226 reviews)
- "A great benefit that allows you to connect with your loved ones at the end of the year." (in 146 reviews)
Cons
- "Went through two different managers in less than a year which can greatly impact performance reviews." (in 48 reviews)
- "Disorganized, lots of redundant work, low salaries compared to other companies, lack of women in leadership" (in 41 reviews)
- "The company has some serious ethical issues under the hood which are covered up by senior leadership and 'Talent/Employee Relations'." (in 40 reviews)
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
Ratings by Demographics
This rating reflects the overall rating of Airbnb and is not affected by filters.
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- Current Employee★★★★★
Good
May 22, 2023 - Customer Service Representative in San Antonio, TXRecommendCEO ApprovalBusiness OutlookPros
Good work place environment there
Cons
No bad for a SMe company
- Current Employee, less than 1 year★★★★★
I have died and gone to heaven
Mar 22, 2023 - Program Manager in New York, NYRecommendCEO ApprovalBusiness OutlookPros
Compensation is nearly 2x my last role. Brilliant talent. Remote flexibility is amazing. Work/life balance is a real priority. Company values of belonging aren't just lip service, they actually carry over in all the little ways, which I've never seen before. Solving challenging and complex problems. I truly do like my job, and would like to stay here for a really really long time.
Cons
The vibe is a bit more serious than I expected - people have a really strong commitment to craft, and there's less joking around than I've experienced in past organizations. And (the flip side of the benefits of remote flexibility) it's a bit difficult to feel connected with coworkers given how little I see them IRL (I'm in NYC)
Continue reading - Current Employee★★★★★
Best Company Ever
May 15, 2023 - Software Engineer in San Francisco, CARecommendCEO ApprovalBusiness OutlookPros
Great work life balance and interesting work.
Cons
Work can be stressful, but compensation and days off more than makes up for it.
- Current Employee, more than 3 years★★★★★
Good work life balance and remote work
May 15, 2023 - Senior Software Engineer in San Francisco, CARecommendCEO ApprovalBusiness OutlookPros
good work life balance, ceo has strong vision with product, remote work
Cons
company becoming more bureaucratic, losing culture
- Current Employee, more than 3 years★★★★★
Best Company I've worked for thus far
May 8, 2023 - Senior Data Analyst in Portland, ORRecommendCEO ApprovalBusiness OutlookPros
Good pay, clarity on pay structure, meaningful work
Cons
Extremely high expectations, hard to get promoted within a team
- Current Employee, more than 5 years★★★★★
Great company, strong DS team, interesting work. Not so great for DS Managers.
Mar 23, 2023 - Data Science Manager in San Francisco, CARecommendCEO ApprovalBusiness OutlookPros
It is a great company to work for, very interesting problems to work on, super smart people around.
Cons
Great place to be an IC, don't come here looking for a Manager role. Not great career prospects in the management space. The org has been flattened, with managers pushed to do IC work, unless they have at least 8 DS reports (which most rarely do). With hiring slowed down since 2020, managers can't find enough ICs to fill a team.
- Current Employee, more than 3 years★★★★★
Great job!
May 6, 2023 - Superhost - Property Manager in Napa, CARecommendCEO ApprovalBusiness OutlookPros
I love being a superhost. Very rewarding.
Cons
Some months can be slow.
- Current Employee★★★★★
Ok place to work
May 3, 2023 - Senior Software Engineer in San Francisco, CARecommendCEO ApprovalBusiness OutlookPros
nice ppl. culture is good
Cons
Re-org happens constantly with some decisions that totally doesn't make sense.
- Former Employee, more than 3 years★★★★★
Pros
omg the best part is meeting new people who are on their life's journey and are friendly.
Cons
the biggest challenge is avoiding people that are not good to have in your living space, and then dealing with the situations. I felt uncomfortable 10-15% of the time. some people have excellent success every time though. a lot of it has to do with pricing.
Continue reading - Current Employee, more than 5 years★★★★★
Fun company to work for
Apr 25, 2023 - Data Scientist in San Francisco, CARecommendCEO ApprovalBusiness OutlookPros
Great culture, cool problems. Marketplaces are great for data workers
Cons
The company is fairly large now
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Airbnb Reviews FAQs
Airbnb has an overall rating of 4.3 out of 5, based on over 2,360 reviews left anonymously by employees. 83% of employees would recommend working at Airbnb to a friend and 66% have a positive outlook for the business. This rating has been stable over the past 12 months.
83% of Airbnb employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Airbnb 4.2 out of 5 for work life balance, 4.4 for culture and values and 3.9 for career opportunities.
According to reviews on Glassdoor, employees commonly mention the pros of working at Airbnb to be benefits, culture, coworkers and the cons to be senior leadership, career development, management.
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