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Airbnb

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Airbnb

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Airbnb Reviews

Updated Nov 30, 2022

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Found 550 of over 2K reviews
4.2
83% Recommend to a Friend
Airbnb CEO & Co-Founder Brian Chesky
83% Approve of CEO

Found 1,078 of over 2K reviews

4.2
83%
Recommend to a Friend
83%
Approve of CEO
Airbnb CEO & Co-Founder Brian Chesky
Brian Chesky
369 Ratings

What people are saying about Airbnb

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Top Review Highlights by Sentiment

Pros
Cons
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

Ratings by Demographics

This rating reflects the overall rating of Airbnb and is not affected by filters.

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  1. 5.0
    Former Employee

    Satisfied

    Nov 24, 2022 - Project Manager in Germany, IN
    Recommend
    CEO Approval
    Business Outlook

    Pros

    decent pay, nice colleagues, interesting subject

    Cons

    nothing i can think of, very good experience

    Be the first to find this review helpful
  2. 4.0
    Former Employee, more than 3 years

    Golden Handcuffs

    Oct 11, 2022 - Case Manager in Portland, OR
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Amazing benefits and really cool work environment. The office is gorgeous and they provide a variety of work spaces which makes it fun to work there! They even allow dogs! There are so many positive things about working in an Airbnb office that it made it really hard to leave.

    Cons

    The job itself was miserable. I could never make everyone happy. I had to solve problems between the Hosts and the Guests. And often times both people felt like they were in the right. (someone is almost always wrong) I was constantly in the middle of two adults arguing. The phrase: "The customer is always right" doesn't really work when the Host and the Guest are both your customers. So often times solutions would leave one party unhappy which was very stressful for me. I didn't like feeling that way. Ultimately I left because I just wanted a Job that was less negative and stressful. But I do want to mention that this was just the nature of the job, it is not Airbnb's fault. Overall I feel very happy with the company and did not leave on bad terms. It just wasn't for me.

    4 people found this review helpful
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  4. 5.0
    Current Employee, more than 1 year

    FAANG without the problems of FAANG

    Mar 20, 2022 - Senior Software Engineer in Seattle, WA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Amazing diverse collaborative culture. Surrounded by very smart and highly skilled people who are constantly working hard to improve their craft. Most people check their ego at the door, everyone is helpful to one-another with the common mission in mind. Management is compassionate, caring, and clear on expectations. Employees feel supported with the right tools, resources, and are very well-compensated for the hard work. Total comp is on-par or better than FAANG in many cases.

    Cons

    Company is at the intersection of travel and sharing-economy, with focus on mostly traditional idea of travel lodging. While the travel industry is on the rebound from the pandemic, the long term future of the model is not without uncertainty and risk. Lots of competitions and the idea is not unique and can be replicated by competition.

    Continue reading
    15 people found this review helpful
  5. 5.0
    Former Employee, more than 5 years

    Great company to work for

    Nov 4, 2022 - Program Manager in San Francisco, CA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Cares about employees World-class company and brand

    Cons

    Can be intense depending on the team

    Be the first to find this review helpful
  6. 5.0
    Former Employee, more than 5 years

    Amazing people and culture

    Oct 14, 2022 - Service Manager in Portland, OR
    Recommend
    CEO Approval
    Business Outlook

    Pros

    World class people and work culture.

    Cons

    Accountability and speed of execution.

    Be the first to find this review helpful
  7. 4.0
    Current Employee

    Pretty good

    Nov 4, 2022 - Project Manager in Seattle, WA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Great people, interesting challenges, location flexibility

    Cons

    Global pandemic and conflicts regularly upending leisure and travel

    Be the first to find this review helpful
  8. 4.0
    Former Employee, more than 3 years

    same thing everyday, great pay though

    Nov 2, 2022 - Cleaner in Catskill, NY
    Recommend
    CEO Approval
    Business Outlook

    Pros

    $$ good management flexible hours

    Cons

    you have to be flexible and on-call

    Be the first to find this review helpful
  9. 4.0
    Current Employee, more than 5 years

    Good work life balance

    Nov 2, 2022 - Knowledge Manager in San Francisco, CA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Benefits, work from home stipend, wellness days

    Cons

    Culture has noticeably changed after IPO

    Be the first to find this review helpful
  10. 5.0
    Current Employee, more than 5 years

    Warm and forgiving

    Aug 3, 2022 - Program Manager in San Francisco, CA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Good culture, values of the company are solid and performance is tied to these values. Community and society benefit from this company CEO/Board does their best for employees

    Cons

    Not the most competitive in terms of benefits and salary Senior management aren't all great, especially the newer hires who 'settle' for a position only to laterally move to something else - then everything downstream has to change for a new leader.

    Be the first to find this review helpful
  11. 5.0
    Former Employee

    Great salary, WFH

    Sep 7, 2022 - Engineering Manager in San Francisco, CA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Remote Great salary People are nice

    Cons

    Disorganized Company reorgs frequently Difficult to get stuff done

    2 people found this review helpful
Viewing 1 - 10 of 1,078 Reviews
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Airbnb Reviews FAQs

Airbnb has an overall rating of 4.2 out of 5, based on over 2,151 reviews left anonymously by employees. 83% of employees would recommend working at Airbnb to a friend and 61% have a positive outlook for the business. This rating has been stable over the past 12 months.

According to anonymously submitted Glassdoor reviews, Airbnb employees rate their compensation and benefits as 4.3 out of 5. Find out more about salaries and benefits at Airbnb. This rating has decreased by -1% over the last 12 months.

83% of Airbnb employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Airbnb 4.2 out of 5 for work life balance, 4.3 for culture and values and 3.9 for career opportunities.

According to reviews on Glassdoor, employees commonly mention the pros of working at Airbnb to be benefits, culture, coworkers and the cons to be senior leadership, career development, management.

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Glassdoor has 2,151 Airbnb reviews submitted anonymously by Airbnb employees. Read employee reviews and ratings on Glassdoor to decide if Airbnb is right for you.