Airbnb Reviews in San Francisco, CA | Glassdoor

Airbnb San Francisco Reviews

Updated February 21, 2017
192 reviews

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San Francisco, CA Area

4.2
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Airbnb CEO & Co-Founder Brian Chesky
Brian Chesky
150 Ratings

192 Employee Reviews

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Pros
Cons
  • Work-life balance could be better (in 43 reviews)

  • Company is getting bigger - therefore growing pains (transparency etc) (in 22 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (34)

    "Amazing place to work BEST EVER"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Engineer in San Francisco, CA
    Current Employee - Software Engineer in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Airbnb full-time (Less than a year)

    Pros

    Culture (It's all about love, love guests, hosts, employees, the societies, the communities, THE WORLD)
    Collaborative environment
    Extremely friendly and talented staff and coworkers
    Benefits (Free & healthy food, early dinner)
    Events (Belo day is amazing, talent show (This is new this year), a lot to come...)
    Bootcamp(This is amazing!)
    countless earning opportunities (training, hands on)

    Cons

    No match for 401k plan :(

    Advice to Management

    Keep the culture


  2. "Innovative company and exciting place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Airbnb full-time (More than a year)

    Pros

    - Overall, Airbnb is a great place to work. People are smart, enthusiastic, and passionate about the company. I look forward to going to the office.
    - Can feel good about the product. Hosting/traveling on Airbnb has had a huge impact on millions of people.
    - The company can move fast (sometimes too fast), but the results speak for themselves.
    - The executive team is impressive and all are visionary in their own ways. It's always inspiring to hear them speak/present.

    Cons

    - Work-life balance could be better. Senior managers and above work really hard which puts pressure on their teams.
    - Priorities change too frequently. Hard to get in a rhythm because plans tend to shift often.

    Advice to Management

    Stay focused on the big picture while keeping your teams focused on the task at hand. Trust the team and stay out of the details. Keep innovating.


  3. "Great place to work!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in San Francisco, CA
    Current Employee - Manager in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Airbnb full-time (Less than a year)

    Pros

    I love working at Airbnb for the following reasons:

    - The people, culture, and offices are awesome.
    - Great benefits from free food and drinks.
    - Excellent healthcare for employees and dependents.
    - Inspiring mission and positive future.

    Cons

    - Poor 401K match (only 2%)
    - Inexperienced managers
    - Salary not that competitive with other tech companies.

    Advice to Management

    - Listen to your staff.
    - Don't try to cram too many projects in too tight of deadlines.
    - Spend money on supporting CX teams.
    - All offices around the world should be designed and have the same resources as HQ.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "I still love coming to work here!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Engineer in San Francisco, CA
    Current Employee - Software Engineer in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Airbnb full-time (More than 3 years)

    Pros

    I've been here for a pretty long time so I've seen the growth and challenges that Airbnb has had to deal with. I think the people here are amazing though and I really see a promising future for the company. Super excited to be part of such an innovative company!

    Cons

    I don't have any hard negatives about working here and I would definitely still see myself here in the long run.

    Advice to Management

    Keep making sure that we can keep being scrappy


  6. "An Amazing Place to Work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Intern - Intern in San Francisco, CA
    Former Intern - Intern in San Francisco, CA
    Recommends
    Approves of CEO

    I worked at Airbnb as an intern (Less than a year)

    Pros

    I had an amazing experience working for Airbnb. The company culture is fantastic. Employees are engaged, excited to make a difference, and driven. The perks are unrivaled. It's truly an incredible place to work!

    Cons

    Airbnb spoils you with all of its perks, making it difficult to work anywhere else after!


  7. "Project Manager within IT Department"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - IT Project Manager in San Francisco, CA
    Former Contractor - IT Project Manager in San Francisco, CA
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Airbnb as a contractor (Less than a year)

    Pros

    - Amazing cafeteria, snacks and drinks provided
    - Flexible hours (pending your manager)
    - Ability to take on new projects to show your value.

    Cons

    - High turnover
    - Over worked. Average person works 60-70 hours per week
    - Networking is bottle-necked.

    Advice to Management

    - Offer training classes for your managers and more professional development. They need it.


  8. Helpful (2)

    "Data Scientist"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Data Scientist in San Francisco, CA
    Current Employee - Data Scientist in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Airbnb full-time (More than a year)

    Pros

    Healthy unicorn startup that is profitable. Good perks

    Cons

    Leadership can be disconnected: 80 data scientists against only ~ 5 data science leads. Very poor infrastructure and tools, especially for data scientists. Career progression is not well defined and poorly communicated, and is opaque at best. Not an ideal place to develop and grow.


  9. Helpful (1)

    "Short-sighted result-driven culter"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Airbnb full-time (More than a year)

    Pros

    - People are nice (at least during day to day work).

    Cons

    - I am literally told that collaboration is not encouraged because the collaborator other than the original initiator will not receive full credit of the project even though one have made sacrifices and compromises along the way;

    - Hypocritical culture, claiming to make people happy while ignoring actual feedback and doing very little.


  10. Helpful (44)

    "Exciting environment, needs to mature."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I have been working at Airbnb full-time (More than a year)

    Pros

    -Very exciting to be at a rocket-ship startup like Airbnb. This is the epicenter of the "tech" universe. This place has got it all over Silicon Valley, the show. The beards are luscious and everyone get everything delivered....even cookies!!

    -Many very smart people work here. Lots of A players.

    The new "adults" on the exec team are fantastic additions and are making progress.

    -Amenities are unparalleled. Workspaces are beautifully designed, the food team is really fantastic especially if you are interested in the origin and quality of your food. Really top notch.

    -Great events, some good internal education opportunities.

    -Great tech provided for every employee. Support team is fantastic.

    -If you are entrepreneurial and have the right boss you can accomplish big things.

    -Some great benefits, lyft for work,travel coupons etc....

    Cons

    These arent so much "cons" as things to be aware of.

    1. The emperor has no clothes. Everyone seems afraid to tell Brian Chesky that nobody and I mean nobody thinks the upcoming product is a good idea.

    2. So much Kool-Aid I mean its organic and locally sourced but you better be ready to drink from the fire-hose. If you can go full Stockholm syndrome you will enjoy the "culture".

    3. Core-values are mostly phony-baloney and a way to sort out the cool kids from the rest. The company misses out on serious talent due to people being eliminated in core values interviews (google it).

    4. Work-life balance does not exist yet. people are trying but dont be fooled you will suffer for trying to maintain balance in your life esp. if you have a family or priorities outside Airbnb.

    5. Emphasis on drinking at company events and off-sites is not like anything ive ever seen. If you arent a drinker you will feel left-out at events.

    6. Most middle managers are inexperienced or coming fromm non-management roles.

    7. Developing your skills here is tough at best.....

    Advice to Management

    -Hire more adults, fresh faced enthusiasm is great but experience steers the ship.

    -"We will always be a startup" is the worst kind of silicon valley pablam.

    -Focus on the core product! fix what doesnt work before spending millions of pet projects nobody believes in.

    -Take care of your hosts.


  11. Helpful (18)

    "Fit In or Get Out"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in San Francisco, CA
    Former Employee - Anonymous Employee in San Francisco, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Airbnb full-time (Less than a year)

    Pros

    Genuinely smart and nice people who care about the mission. They really want to do the right thing by their customers, both hosts and guests. Lots of opportunity to grow on the software side if you are a strong performer and execute well. If you completely buy into the culture in all aspects, this will be the best job you ever have.

    Cons

    There is not a lot of room for dissent, and the organization is aggressively political in nature. There is a heavy emphasis on fitting in and being the part of the "Airbnb culture", and those who don't fit in usually won't last very long. They emphasized diversity in all aspects of the company but thought.



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