Al Copeland Investments Reviews | Glassdoor

Al Copeland Investments Reviews

Updated June 14, 2017
10 reviews

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Al Copeland Jr
8 Ratings

Employee Reviews

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  1. "Like being part of the family"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in New Orleans, LA
    Current Employee - Anonymous Employee in New Orleans, LA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Al Copeland Investments full-time (More than 3 years)

    Pros

    Great business full of amazing people sharing a passion for food.
    Managers who encourage growth and learning.
    Great potential for movement in company.
    Cares about employees .
    Run by a family, so you feel like a member of the family.

    Cons

    Family business comes with issues of every family.
    Runs on a by fire approach, sometimes not enough future planning.
    Having so many restaurants makes communication internally a challenge.

    Advice to Management

    More communication to include all levels in company know what is happening and feel part of the team.


  2. "great place to work while attaining college degree."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Server in Lafayette, LA
    Former Employee - Server in Lafayette, LA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Al Copeland Investments part-time (More than a year)

    Pros

    always busy. flexible schedule. great staff.

    Cons

    really long hours on weekends. customer base not great.

    Advice to Management

    keep up the good work

  3. "Private business infected with unqualified family members with no education, experience or training."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Executive Team in New Orleans, LA
    Former Employee - Executive Team in New Orleans, LA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Al Copeland Investments full-time (More than a year)

    Pros

    Great food when done right.

    Cons

    Improper relationships within the executive support team affecting moral and production. Revolving door leadership positions. Unprofessional environment.

    Advice to Management

    Create and implement a nepotism policy and hold everyone accountable to the same standard.


  4. "Hostile, short, and frustrating."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Server in Columbia, MD
    Former Employee - Server in Columbia, MD
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Al Copeland Investments part-time (More than a year)

    Pros

    Great atmosphere, and good food. The money earned as a server was decent, not much better than many other corporate restaurant.

    Cons

    A majority of the clientele are consistently low tippers, even with 'lagniappe' service. The management at this location was highly disjointed due to the hostility created by the GM. The turn-over rate was extremely high and made many feel uncomfortable at work. Left within a year.

    Advice to Management

    Needs to treat staff like the hard working adults they are. The lack of empathy for the FOH and BOH staff is demotivating. GM acts inappropriately when frustrated or angry, (i.e. yelling, being condescending, making rude comments) instead of providing constructive criticism or trying to fix a perceived problem in a positive way.


  5. "Poor management leads to high turnover"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Server, Copeland's Cheesecake Bistro in Atlanta, GA
    Current Employee - Server, Copeland's Cheesecake Bistro in Atlanta, GA
    Doesn't Recommend
    Disapproves of CEO

    Pros

    The Cheesecake Bistro has pretty good food.
    The schedules are fairly flexible.
    They offer paid vacation, even for part time employees.

    Cons

    Management shows no desire to address the concerns of its employees. Morale among employees is horribly low and is visible to customers. Copeland's Cheesecake Bistro is one of the worst run restaurants I have worked for and its management problems extend to its corporate and regional offices. The turnover among staff in restaurants is always high, but this company doesn't seem to care that they have to hire an entirely new wait staff every 3-4 months.

    Advice to Management

    Please stop dismissing the concerns of employees who are the face of your companies; we would like to earn a living, too...


  6. "The fringe benefits outweigh any negatives"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Al Copeland Investments full-time (More than 5 years)

    Pros

    This is a family run company that has a strong reputation in the south. They genuinely take care of their people and I love how they utilize everyone's talents. I always feel appreciated and fortunately built strong relationships with my coworkers. Even though its a hospitality based company, they emphasize the importance of a work/life balance.

    Cons

    Never a dull moment in the restaurant business!


  7. "Good Job"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Many opportunities for overtime and annual raises.

    Cons

    Too much overtime at timed.

    Advice to Management

    None

  8. "Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Restaurant Manager
    Former Employee - Restaurant Manager
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Al Copeland Investments full-time (More than 5 years)

    Pros

    The krewe. We sought out talent, but more just genuinely people that cared and took care of them so they took care of us

    Cons

    Upper management says they care about people and are about people but not so much. Sanitation and cleanliness big issues

    Advice to Management

    Get new managers


  9. "Veteran"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Disapproves of CEO

    Pros

    Food is good
    People are fun
    Can learn if motivated
    When execution is good, life is good
    Real cooking
    Solid company history

    Cons

    Lack of direction
    Lack of strategy
    Inability to simply define what we will or will not do
    Grey area creates blood baths

    Advice to Management

    Answer these questions:

    What is our brand?
    What products add value in the eyes of the customer?
    Do we (senior management) embody the same level of accountability that is expected in operations?
    What is our talent acquisition strategy? Talent development strategy?
    What is the difference between success and failure?
    How can we further standardize and simplify operations? How then might we reengineer and refine processes?
    How can we improve our reporting systems?
    Are we generating any data? Should we generate more? How can we leverage the data?
    How can we share knowledge?

    Action:
    Cut the menus. Drive favorable customer demographic.
    Invest in facilities
    Challenge the team
    Flatten the architecture
    Communicate scratch kitchen in the brand
    Invest in marketing capability (social, viral)
    Get chefs in dining room
    Integrate training into IT, aggressively control or risk losing brand identity
    Inventory talent
    Invest in talent
    Shape beliefs by following through, thus shaping action

    Understand that the decisions you make impact people you will likely never meet. THEY are Copelands.

    We must all, together, serve one purpose.


  10. "Not the place for me"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Great food quality is great in a time when every other restaurant is microwave driven

    Cons

    lack of leadership and no diversity

    Advice to Management

    take a close look at operations