Alameda County Social Services Reviews | Glassdoor

Alameda County Social Services Reviews

Updated December 4, 2016
17 reviews

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3.3
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Alameda County Social Services Director Lori A. Cox
Lori A. Cox
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17 Employee Reviews

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  1. "Human Resource Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Human Resource Manager in Fremont, CA
    Current Employee - Human Resource Manager in Fremont, CA
    Recommends
    Positive Outlook

    I have been working at Alameda County Social Services full-time (More than 3 years)

    Pros

    Great staff, work schedule and environment.

    Cons

    limited funding and contract based.

    Advice to Management

    Be a role model to others; guide by action and not just words.


  2. "Eligibility Service Technician"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Eligibility Service Tech in Oakland, CA
    Former Employee - Eligibility Service Tech in Oakland, CA
    Doesn't Recommend

    Pros

    Great retirement benefits. Perfect for lazy people once you get tenure.

    Cons

    Micro management. I understand the reason for micro management is because there are tons of lazy people with tenure who do nothing but watching youtube videos at work. For those who do not have tenure, that's not fair. For example, I needed to send an email to my supervisor when I stepped away to bathroom.

    For those who have a college degree, they usually take this job as a stepping stone to other departments.

    Don't expect supervisors can help when you have questions. A lot of supervisors were behind with policies and technology. Because of that, some supervisors always have the doors closed or tell you they are busy on something else.

    Last Christmas, there were a few people who failed the training class and were asked to leave. The trainer had the sheriff to escort those who failed the test to walk out. That was happened on the day before Christmas. Very cruel.

    If you want to apply for EST, I would recommend you to go to San Pablo Ave County office during break time (around 10 or 10:15am). You will see what EST looks like, then you will have an idea what kinds of people you will work with. When I first arrived at County, I saw a worker wearing a skirt and sitting in the garden with the legs wide opened to smoke during break time.

    Advice to Management

    Outsourced some of the work to private companies such as the call center. When I was in college, I worked in a call center for a bank. They gave out incentives for each call you picked up. This encouraged people taking calls and reduced abandoned call rates.


  3. Helpful (1)

    "Social Services and its invisible ceiling for Eligibility Technicians"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Eligibility Technician III in Hayward, CA
    Former Employee - Eligibility Technician III in Hayward, CA
    Neutral Outlook
    No opinion of CEO

    Pros

    Great Benefits, Stable, there are great individuals that you meet

    Cons

    Stress levels are high, same routine daily for the most part, internal politics, management bases their decisions on what others think of an associate whether right or wrong, invisible glass ceiling, growth opportunities depends on who you know and not what you know, they frown on true leaders or individuals with the qualities of such that can possibly grow beyond or above them.

    Advice to Management

    Leave the politics alone and truly praise your employees for their talents. Allowing an individual to grow within a department or Organization should not be whether or not you like an employee personally, it should be based more on their skill set acquired through the time or their tenure in their current role, abilities, and overall strengths they have that will add value to a team or position. In my experience, there are very FEW managers that truly care about their employees success within, but rather care more about holding an individual or associate down or back from success. Although there are some great managers that are truly leaders, MANY are simply negative and create a "perception" of an individual just so that they cannot succeed. I would recommend for each one of those managers that manage, but do not lead, to re-evaluate what exactly is important to them as a Manager. A true Manager is one who leads, walks next to those they lead, works hand in hand towards a common goal, and one who empowers and develops their associates to become the best they can be! You have lost many great individuals that have extreme strengths that could have only made the department stronger and neutral. Wishing you luck in the future. Let's hope that the culture changes soon, and that Social Services can become less judgmental and truly give individuals the chances they deserve without the internal politics. It is who you know, and not what you know in Social Services.


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  5. "Very happy, I love my job."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Eligibility Support Clerk in Oakland, CA
    Current Employee - Eligibility Support Clerk in Oakland, CA
    Recommends
    Positive Outlook

    I have been working at Alameda County Social Services full-time (More than a year)

    Pros

    Great atmosphere, positive people, friendly staff. Supervisors, Director, always willing to help and share great advice. Helping Community. Making a difference. You can tell and feel that most employees, supervisors, and management are there because of their hard work, and need to help others out.

    Cons

    Parking at most offices is horrible for employees. Process for employment is pretty long


  6. "Good steady employment with variety"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Social Work Supervisor in Oakland, CA
    Former Employee - Social Work Supervisor in Oakland, CA
    Doesn't Recommend
    Positive Outlook

    I worked at Alameda County Social Services full-time (More than 10 years)

    Pros

    Many jobs available for promotion.

    Cons

    Promotions to higher levels political.

    Advice to Management

    Asians are poorly represented at Program Manager level and above.


  7. Helpful (2)

    "Unprofessional Company Culture"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Eligibility Tech II in Oakland, CA
    Current Employee - Eligibility Tech II in Oakland, CA
    Doesn't Recommend
    Negative Outlook

    I have been working at Alameda County Social Services full-time (More than 5 years)

    Pros

    Medical benefits, deferred compensation plan, the ability to buy vacation time.

    Cons

    They have people in positions who are on a power trip. They get a little position and basically feel they can bully and target individuals who do not agree with them. The environment is one where individuals are discouraged for asking for help and sometime penalized. Also they are not there to help the clients they are there to see how many applicants they can deny as fast as possible.

    Advice to Management

    Instead of micro-managing the employee take a closer look at those in management positions micro-manage them to see if they are giving the employees what they need instead of making vacation plans and plans to go shopping.


  8. Helpful (1)

    "Hard work, hope you get a good supervisor!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Child Welfare Worker II in Hayward, CA
    Current Employee - Child Welfare Worker II in Hayward, CA

    I have been working at Alameda County Social Services full-time (More than a year)

    Pros

    Good initial training, but more on the job training needed.

    Cons

    Many social workers need updated training for current best practices. Very depressing office space.


  9. "Flexible and supportive of continued education."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Clinical Case Worker in San Leandro, CA
    Current Employee - Clinical Case Worker in San Leandro, CA
    Recommends

    Pros

    Security of employment and competitive benefits

    Cons

    Too political as it relates to working relationships with outside organizations. Instead of client focused support it became please the outside organization first then focus on the client.

    Advice to Management

    Ethnic diversity of management is necessary. Include a training succession program allowing more employees an opportunity to move up in management.


  10. "Eligibity Service Tech"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends

    I have been working at Alameda County Social Services full-time

    Pros

    Great benefits and retirement plan, able to contribute to community, tons of advacements

    Cons

    I'm really enjoying my work. So, none so far


  11. "Eligibility services technician 3"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Alameda County Social Services full-time

    Pros

    Good benefits, paid holidays, sick leave, vacations.

    Cons

    Management is clueless. Very "hood"


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