Alameda County Social Services Reviews | Glassdoor

Alameda County Social Services Reviews

Updated Apr 24, 2019

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Found 22 reviews

3.3
StarStarStarStarStar
Rating TrendsRating Trends
65%
Recommend to a Friend
72%
Approve of CEO
Alameda County Social Services CEO Lori A. Cox
Lori A. Cox
3 Ratings
  1. "Care provider"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Compensation and Benefits
    Current Employee - Care Provider in Oakland, CA
    Recommends

    I have been working at Alameda County Social Services part-time for more than 5 years

    Pros

    I enjoy helping others.im a people person ..

    Cons

    Working with elders with elzymer

    Advice to Management

    Stay focused doing my best a d being a team player

    Alameda County Social Services2019-04-24
  2. "Over worked and not cared for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Eligibility Services Technician III in Oakland, CA
    Doesn't Recommend
    Disapproves of CEO

    I worked at Alameda County Social Services full-time for more than a year

    Pros

    The people you work with.

    Cons

    Most of management does not care for its people. Caseload is always too much for one person. No growth.

    Advice to Management

    Remember that your workers are not machines.

    Alameda County Social Services2019-02-21
  3. "Eligibility Technician"

    StarStarStarStarStar
      Former Employee - Anonymous Employee 
      Doesn't Recommend

      I worked at Alameda County Social Services full-time

      Pros

      Stable job with good benefits.

      Cons

      Horrible, uneducated supervisors who micromanage and pick on their employees. Toxic work environment and unmanageable caseloads.

      Alameda County Social Services2018-09-16
    • "One of the best places to work..."

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Anonymous Employee 
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Alameda County Social Services full-time for more than 8 years

      Pros

      I’ve been working at the Alameda County Social Services Agency for almost 8 years now...I’ve moved up about 4 times and really enjoy what I’m doing. I’m currently at management level and what I appreciate the most is the motivation that your supervisors give you to move up as high as you can. I would totally recommend getting your foot in the door and aiming high. Also, the benefits are great.

      Cons

      So far, the only con I can think of is that the union contracts can sometimes be delayed when it expires (around every four years, I believe). It’s usually in limbo for about 4-6 months at times...but I know the union and our staff officials who help to negotiate things can get delayed in the negotiation process, so it’s forgivable. Once it does go through, it’s mainly with good news (hourly rate increases, improved benefits,...

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      Alameda County Social Services2017-12-18
    • "Good Place to Work at"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Anonymous Employee 
      Recommends
      Positive Outlook
      Approves of CEO

      I worked at Alameda County Social Services full-time

      Pros

      I like the structure, the help it gives to people

      Cons

      Upper management will not accept the work that is done by lower ranked employees

      Alameda County Social Services2017-09-19
    • "Eligibity Service Tech"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Anonymous Employee 
      Recommends

      I have been working at Alameda County Social Services full-time

      Pros

      Great benefits and retirement plan, able to contribute to community, tons of advacements

      Cons

      I'm really enjoying my work. So, none so far

      Alameda County Social Services2016-11-20
    • Helpful (2)

      "Eligibility services technician 3"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Anonymous Employee 

      I have been working at Alameda County Social Services full-time

      Pros

      Good benefits, paid holidays, sick leave, vacations.

      Cons

      Management is clueless. Very "hood"

      Alameda County Social Services2016-12-04
    • "Eligibility Service Technician"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Eligibility Service Tech in Oakland, CA
      Doesn't Recommend

      I worked at Alameda County Social Services

      Pros

      Great retirement benefits. Perfect for lazy people once you get tenure.

      Cons

      Micro management. I understand the reason for micro management is because there are tons of lazy people with tenure who do nothing but watching youtube videos at work. For those who do not have tenure, that's not fair. For example, I needed to send an email to my supervisor when I stepped away to bathroom. For those who have a college degree, they usually take this job as a stepping stone to other departments. ...

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      Advice to Management

      Outsourced some of the work to private companies such as the call center. When I was in college, I worked in a call center for a bank. They gave out incentives for each call you picked up. This encouraged people taking calls and reduced abandoned call rates.

      Alameda County Social Services2016-05-30
    • "Great People"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Anonymous Employee 
      Recommends
      Positive Outlook

      I worked at Alameda County Social Services full-time

      Pros

      Started working doing clerical work and promoted within the department quickly. Many coworkers have been working at the office for a long time so many people have become close friends. If you're looking for a career with longevity this is a great place.

      Cons

      There are some workers who have been in the department for many years and can get stuck in their ways. There's constant changes going on with all the new policies so it can be a bit challenging trying to teach someone who is stubborn.

      Advice to Management

      Listen to all employees and not just management regarding feedback and criticism. Those who don't work in management have lots of ideas to improve not only efficiency but the morale of the department.

      Alameda County Social Services2016-01-19
    • Helpful (2)

      "Social Services and its invisible ceiling for Eligibility Technicians"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Eligibility Technician III in Hayward, CA
      Neutral Outlook
      No opinion of CEO

      I worked at Alameda County Social Services

      Pros

      Great Benefits, Stable, there are great individuals that you meet

      Cons

      Stress levels are high, same routine daily for the most part, internal politics, management bases their decisions on what others think of an associate whether right or wrong, invisible glass ceiling, growth opportunities depends on who you know and not what you know, they frown on true leaders or individuals with the qualities of such that can possibly grow beyond or above them.

      Advice to Management

      Leave the politics alone and truly praise your employees for their talents. Allowing an individual to grow within a department or Organization should not be whether or not you like an employee personally, it should be based more on their skill set acquired through the time or their tenure in their current role, abilities, and overall strengths they have that will add value to a team or position. In my experience, there...

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      Alameda County Social Services2016-01-09
    Found 22 reviews