Alamo Rent A Car Reviews | Glassdoor

Alamo Rent A Car Reviews

Updated February 5, 2017
59 reviews

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Full-time Part-time

3.1
Star Star Star Star Star
Rating Trends Rating Trends
Recommend to a friend
Approve of CEO
Alamo Rent A Car President and CEO Pamela M. (Pam) Nicholson
Pamela M. (Pam) Nicholson
15 Ratings

59 Employee Reviews

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Pros
  • Good teamwork enviroment and the potential to make good money, specially in high seasons, where you could rack up lots oh hours (in 3 reviews)

  • Tons of opportunity to learn customer service (in 4 reviews)

Cons
  • Shifts based on seniority, very little time for a life outside work (in 2 reviews)

  • Unfortunately, that's just the way it works and that goes for any Car Rental Company (in 3 reviews)

More Pros and Cons

  1. "Happy Airport Return Agent"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Return Agent in Clearwater, FL
    Current Employee - Return Agent in Clearwater, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Alamo Rent A Car full-time (More than a year)

    Pros

    Medical bennies
    Manager personal availability
    Coworker camaraderie

    Cons

    Outside exposure to work environment, out of ERAC control...

    Advice to Management

    Keep it up...


  2. "Job"

    Star Star Star Star Star
    Current Employee - Rental Agent in San Francisco, CA
    Current Employee - Rental Agent in San Francisco, CA

    I have been working at Alamo Rent A Car full-time (More than 3 years)

    Pros

    Car rental discounts and benefits.

    Cons

    pay rate was not enough.


  3. "Good seasonal job"

    Star Star Star Star Star
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Alamo Rent A Car part-time

    Pros

    Very relaxed environment
    High level of independence
    Low stress job
    Lots of friendly coworkers
    Room for promotion
    Fast paced environment

    Cons

    While I enjoyed my time at Alamo, I was very excited to leave at the end of my time there. The customers wore me down.

    Advice to Management

    Sometimes there really isn't much to do. During lull periods it's ok for people to be sitting around. It's better to have your employees be up front about not doing work at appropriate times, than to have your employees get good at hiding the fact that they aren't doing anything at inappropriate times.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "Rental Sales Agent"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Rental Sales Agent in Orlando, FL
    Current Employee - Rental Sales Agent in Orlando, FL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Alamo Rent A Car full-time (More than 5 years)

    Pros

    Overall is a great place to work, with great people. You feel a great sense of job stability. Times goes fast because you are always into something. The airport facility has a few key people that make your day special.

    Cons

    You are pretty much on your own. There's no sense of friendship and collaboration among the sales team. To the contrary, instead of teamwork, looks more like everybody wants to move you aside to get their own benefits. The best way to deal with is doing the best of you, by your own. Without expecting anything back.


  6. "Its not a bad job"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Rental Sales Agent in Orlando, FL
    Former Employee - Rental Sales Agent in Orlando, FL
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Alamo Rent A Car (Less than a year)

    Pros

    Good pay, good benefits, non physical, work alone often. I enjoyed meeting many different people. Was a fun job

    Cons

    Cars are constantly not available for reservations set by customer. Management makes a big deal about getting cars sent to you.

    Advice to Management

    Better training plans.


  7. "Easy job, once you learn the system."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Exit Booth Agent in Orlando, FL
    Current Employee - Exit Booth Agent in Orlando, FL
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    - Set schedules with full time hours.
    - Lots of opportunity for overtime.
    - Not on your feet, in a toll like booth, free to study, listen to music, read, in down time.
    - Commission opportunities and monthly bonuses available.
    - Freedom. Management is not hovering over your shoulder.

    Cons

    - Not safe for agents working overnights, no security or cameras. You are on your own.
    - Shift bid schedule based on seniority. Someone can take your shift if they have been here longer.
    - Odyssey system is old and difficult to learn.
    - Management is constantly changing, don't acknowledge exit agents anyway.

    Advice to Management

    Acknowledge exit booth overnight employees. I don't know half of the management staff that works here because they don't introduce themselves.


  8. "They lie and lie!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Some of the coworkers were nice, that's about it. Everything else is horrible.

    Cons

    They lie about everything! During the interview you are told you will be doing something. Then once you get the job you're doing about a million different things that aren't even in your skill set!

    Advice to Management

    Stop lying during interviews! If you're hired to do something, don't be making employees do a bunch of things that they were not hired for. Especially when it's not something they even know how to do! Also, I was forced to sign paperwork saying I had read the handbook even though I never once saw one. I was threatened with not getting my paycheck if I didn't sign!


  9. Helpful (1)

    "just a job"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Las Vegas, NV
    Former Employee - Customer Service Representative in Las Vegas, NV
    Doesn't Recommend
    Neutral Outlook

    Pros

    Friendly staff, close family environment.

    Cons

    No Promotions Ever. No matter how how many years you put in. I've seen people with 10+ years get turned down for not being a collage graduate.

    Advice to Management

    Have some promotions in house, before hiring outsiders.


  10. "Great Company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Representative in Los Angeles, CA
    Former Employee - Sales Representative in Los Angeles, CA

    I worked at Alamo Rent A Car (More than 3 years)

    Pros

    Fun enviornment, meet all types of people

    Cons

    Sales goals, shifts change often

    Advice to Management

    great wook. keep it up


  11. "Car Rental Counter Sales Agent"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Car Rental Counter Sales Agent in Cleveland, OH
    Former Employee - Car Rental Counter Sales Agent in Cleveland, OH
    Recommends
    Positive Outlook

    I worked at Alamo Rent A Car (Less than a year)

    Pros

    I love having the opportunity to provide satisfactory service to my clients. Meeting new people every day is also fun. I also enjoy upgrading cars and selling tack-on products and services!

    Cons

    Down time between flies when business slow down and few customers arrive.



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