Cover image for Alaska Airlines
Logo
See All Photos

Alaska Airlines

Engaged Employer

Alaska Airlines

Add a Review

Alaska Airlines Customer Service Representative Reviews

Updated Dec 29, 2022

Verify your email to use filters. Having problems? Resend email
Found 51 of over 1K reviews
4.1
78% Recommend to a Friend
Alaska Airlines CEO Ben Minicucci
90% Approve of CEO

Found 51 of over 1K reviews

4.1
78%
Recommend to a Friend
90%
Approve of CEO
Alaska Airlines CEO Ben Minicucci
Ben Minicucci
14 Ratings

Ratings by Demographics

This rating reflects the overall rating of Alaska Airlines and is not affected by filters.

Want more demographic options?
  1. 5.0
    Current Employee

    Great

    Nov 28, 2022 - Customer Service Representative 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Benefits are good. Work from home can’t complain.

    Cons

    Employee to employee support can be lacking a lot of the time.

    Be the first to find this review helpful

    Alaska Airlines Response

    Thank you for the review! -Ellen

  2. 4.0
    Former Employee, more than 1 year

    Great Upper Management, Poor Local Managers

    Dec 6, 2022 - Customer Service Representative (CSR) in San Diego, CA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Great customer centered business. Nice employee health care & retirement benefits. Nice travel benefits.

    Cons

    Just joining the business you are the lowest rank & have no seniority. You work the worst shifts, mandatory overtime, extremely anal about being on time. Politics is big in the San Diego location. Some leads are extremely old and just need to leave. They are rude to new employees. Almost like a hazing period of proving yourself.

    Continue reading
    Be the first to find this review helpful
  3. Join the Alaska Airlines team
    See Our Latest Jobs
  4. 2.0
    Former Employee, more than 1 year

    Micro managing and some not so nice agents

    Dec 29, 2022 - Customer Service Representative 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Flight and health benefits travel

    Cons

    Decent management but tons of micro managing and no life as Junior agent was dinged for everything

    Be the first to find this review helpful
  5. 1.0
    Former Employee, more than 5 years

    Dinosaur stuck in the past

    Nov 22, 2022 - Customer Service Representative (CSR) 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Flight benefits and absolutely nothing else.

    Cons

    This company is an absolute joke. They treat employees horribly, the disrespect is astounding. They refuse to invest appropriately in technology, so their reservation system is a dinosaur. Meanwhile they make their empty drag iPads everywhere with them that can accomplish about 40% of their job efficiently. Uniforms are hideous and uncomfortable, if you can actually get one that fits. If you are a non-standard body type, be prepared to fight for any uniform pieces, while simultaneously being disciplined for not having said uniform. I was driven to tears numerous times just trying to get a uniform that fit.

    Continue reading
    Be the first to find this review helpful
  6. 4.0
    Current Employee, less than 1 year

    Good, positive company to work for

    Nov 10, 2022 - Customer Service Representative in Austin, TX
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Great overarching moral standards, care for customers and each other, relatively decent pay, flight perks, can be flexible with hours by doing trades

    Cons

    Terrible health benefits, not what you get, but how much they charge you in order to get it. Not worth paying into something when you could set that money aside and have it going toward your medical bills. Have to wait 30 days to do trades.

    Be the first to find this review helpful
  7. 4.0
    Current Employee

    Good Co

    Nov 29, 2022 - Customer Service Representative in Boise, ID
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Good company to work for

    Cons

    Pay could be better lots of OT

    Continue reading
    Be the first to find this review helpful
  8. 5.0
    Current Employee

    Cool ob

    Oct 13, 2022 - Customer Service Representative 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    No complaints with the company

    Cons

    Seniority isn’t fair for all people

    Be the first to find this review helpful
  9. 5.0
    Former Employee, less than 1 year

    Good company

    Aug 8, 2022 - Customer Service Representative in Los Angeles, CA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    They are good to their people

    Cons

    Very strict with attendance. No exceptions

    1 person found this review helpful
  10. 5.0
    Former Employee

    Prior job

    Aug 9, 2022 - Customer Service Representative 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Travel benefits great people positive work environment

    Cons

    Mandatory overtime long work hours

    Be the first to find this review helpful
  11. 5.0
    Current Employee, more than 3 years

    Supportive Management and Competitive Pay

    Jul 3, 2022 - Corporate Account Manager 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Management listens and take time to understand employee needs as well as work off of staff views and opinions. Pay is competitive and not commission based

    Cons

    Small team means you'll be wearing multiple hats Frequent travel

    Be the first to find this review helpful

    Alaska Airlines Response

    Thank you for your review! -Ellen

Viewing 1 - 10 of 51 Reviews
</>Embed

Alaska Airlines Reviews FAQs

Customer Service Representative professionals working at Alaska Airlines have rated their employer with 4.1 out of 5 stars in 51 Glassdoor reviews. This is a higher than average score with the overall rating of Alaska Airlines employees being 3.9 out of 5 stars. Search open Customer Service Representative Jobs at Alaska Airlines now and start preparing for your job interview by browsing frequently asked Customer Service Representative interview questions at Alaska Airlines.

Customer Service Representative professionals rate their compensation and benefits at Alaska Airlines with 4 out of 5 stars based on 51 anonymously submitted employee reviews. This is 10.5% better than the company average rating for salary and benefits. Find out more about Customer Service Representative salaries and benefits at Alaska Airlines.

78% of Customer Service Representative employees at Alaska Airlines would recommend their employer to a friend. This rating has increased by 12% in the past 12 months. Customer Service Representative professionals have also rated Alaska Airlines with a 3.3 rating for work-life-balance, 4.1 rating for diversity and inclusion, 4 rating for culture and values and 3.8 rating for career opportunities.

Popular Careers with Alaska Airlines Job Seekers

JobsSalariesInterviews

Work at Alaska Airlines? Share Your Experiences

Alaska Airlines logo
or

Affiliated Companies

Alaska Airlines Careers

Cover image for Alaska Airlines

We were founded in Alaska back in 1932 and have been headquartered in Seattle for nearly seven decades with hubs in Seattle, Portland,...More

  • Nurture our Talent
  • Travel Perks and Benefits
  • Strengthen Our Communities
This is the employer's chance to tell you why you should work for them. The information provided is from their perspective.

Reviews by Job Title

Company Updates

Logo

Alaska Airlines

6 days ago

Company News
We’re excited to announce the completion of our transition to paper cups for inflight beverages, a move which eliminates more than 55 million plastic cups annually. By serving beverages in responsibly-sourced paper cups, we’re saving more than 2.2 million pounds of plastic from landfills a year, the equivalent weight of 24 Boeing 737s.
Shared image - Alaska Airlines becomes first U.S. airline to eliminate plastic cups on board
Alaska Airlines becomes first U.S. airline to eliminate plastic cups on board
news.alaskaair.com
See all

Alaska Airlines Photos

+ Add Photo
Alaska Airlines photo of: Week of Care
Alaska Airlines photo of: DC BRG Trip
Alaska Airlines photo of: Week of CARE
Alaska Airlines photo of: Week of CARE
Alaska Airlines photo of: Week of CARE
Alaska Airlines photo of: Leadership Summit
Alaska Airlines photo of: Live Aloha Festival
See All Photos

Expert Career Advice

Guide to Getting Your First Job

Find a Great First Job to Jumpstart Your Career

How to Get a Job

Getting a Job Is Tough; This Guide Makes it Easier

How to Get a Promotion

Climb the Ladder With These Proven Promotion Tips

How to Negotiate Your Salary

A Guide to Negotiating the Salary You Deserve

How to Write a Resume

Write a Resume Recruiters Can't Resist

Alaska Airlines Job Seekers Also Viewed

United Airlines Logo
United Airlines

4.0

5,807 Reviews
Compare

Glassdoor has 1,260 Alaska Airlines reviews submitted anonymously by Alaska Airlines employees. Read employee reviews and ratings on Glassdoor to decide if Alaska Airlines is right for you.