Alaska Airlines Reviews
Updated May 15, 2022
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Found 1,011 of over 1,080 reviews
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Top Review Highlights by Sentiment
Pros
Cons
- "And the only way it can continue for such a long time unabated is that upper management in corporate American has willfully turned a blind eye to what is going on." (in 12 reviews)
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
Ratings by Demographics
This rating reflects the overall rating of Alaska Airlines and is not affected by filters.
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- Current Employee★★★★★
Pros
Great people, Great company, Great routes
Cons
The main con is salary, but that is with any flight attendant job currently.
- Current Employee, more than 10 years★★★★★
Pros
Travel benefits are acceptable, but given how limited alaska routes is, it is only good for the actual flight attendant as it expands to other airlines. Then for your immediate spouse and parents you still have to pay on other airlines. Hence, they would need to go to Seattle if they want to travel on alaska.
Cons
This company over the past 10 years has only gone from bad to worse. Everyone in this company is just a number that management is willing -and sometimes actively trying- to get rid of if they get expensive and replace them with much cheaper labor that -in turns- also gets hunted down once they get expensive. Cutting corners is enforced through bullying from upper management, however what's put in writing is there to protect them and allow them to wash their hands if things go publicly wrong as a result. The culture is terrible and most people are unhappy but can't leave after the amount of years they have invested in this company since seniority doesn't transfer in this career.
Continue reading - Current Employee, more than 3 years★★★★★
Pros
It still feels small enough that you can build genuine networks and relationships. There are a lot of great people who live our values and try to get things done with what they have.
Cons
Alaska Airlines has the potential to be a great to be a great company again. The care campaign is kind of insulting to frontlines. They've been caring for guests for decades, but the company fails to actually take care of employees. They throw random things at employee to say thanks, but fall short when it comes to setting us up for success. We'd rather say "we're scrappy" than say "we've got a plan and the resources to be successful".
Continue reading - Current Employee, more than 5 years★★★★★
Pros
Health insurance isn’t terrible, new planes
Cons
Management is abhorrent. I don’t think in all of my careers choices I have met people who are so out of touch with their employees. Mgmt has a hard time communicating important information to employees and we’re held responsible for all of their failures. Also, they’re very secretive and deceptive.
Continue reading - Former Employee★★★★★
Pros
Fast paced environment, travel benefits
Cons
Fast paced environment, stressfull, early morning shifts
- Former Employee, more than 8 years★★★★★
Pros
I worked with Alaska for 9 years. When Covid hit this airline did everything they could to help and accommodate their employees. Other airlines furloughed and immediately laid off everyone. I was grateful for the hood management that took care of their employees.
Cons
Wish reservations agents could work remotely anywhere in the US . Would be good for the company and allow flexibility.
Thank you for your review, and thank you for 9 years of service with our team! I'll send your feedback about remote reservation agents to the appropriate channels. -Ellen
- Current Employee★★★★★
Pros
Free unlimited travel for employees and their loved ones on Alaska and Horizon on a stand-by basis.
Cons
I can get very tired.
- Former Employee, more than 3 years★★★★★
Pros
free flights that’s it and even that isn’t a big deal.
Cons
Low pay Slave work Company doesn’t look at you as a human and expects you to endure mental exhaustion with little pto and you have to bid for time off. Any days missed count as an occurance regardless the circumstances. The culture there is so boring compared to my new job. Little to no incentive for hard work and management plays favoritism with agents. No real career advancement opportunities. Pretty much treated like a robot. Health benefits were not that great either very expensive and strict about what it covers.
Continue reading - Current Employee, more than 3 years★★★★★
Pros
Flight Benefits, 401k Matching, Stock discount, the other flight attendants you work with make or break your trip!
Cons
- not paid for all time worked - no mental health days -New Upper management is not proactive. calling them reactive is even a stretch - new management has made its front line employees feel like “just a number”. we used to be a family and take care of each other -new management is maxing out our flying with minimum rest. not healthy for body or mind - lower pay in comparison to other airlines -Short Staffing for the last year + makes work life balance extremely difficult and should have been taken care of long ago m - increasingly difficult and aggressive passengers - contract is more benificial to company than employees and the union is weak
Continue reading - Current Employee★★★★★
Pros
Great co-workers, amazing culture, love the flight benefits, growth opportunities (doesn't come with much pay growth), and always have had a great manager.
Cons
Pay is extremely low for living in California. Airlines are hurting from employee attrition, which forces current employees to be given mandatory overtime (16 hours total) every 72 hours. Most employees are burnt out especially with a lack of pay for more work (overtime pay isn't that much after taxes) and employees with over 30 years are getting mandatory overtime. The organization is black and white and the only way to move up in the company is with seniority only. The pay growth isn't worth sticking around for another 30 years.
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Alaska Airlines Reviews FAQs
Alaska Airlines has an overall rating of 4.0 out of 5, based on over 1,080 reviews left anonymously by employees. 71% of employees would recommend working at Alaska Airlines to a friend and 62% have a positive outlook for the business. This rating has decreased by -1% over the last 12 months.
71% of Alaska Airlines employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Alaska Airlines 3.3 out of 5 for work life balance, 3.9 for culture and values and 3.7 for career opportunities.
According to reviews on Glassdoor, employees commonly mention the pros of working at Alaska Airlines to be career development, culture, benefits and the cons to be management, compensation.
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