Alaska Airlines Reviews | Glassdoor

Alaska Airlines Reviews

Updated September 17, 2018
395 reviews

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3.6
StarStarStarStarStar
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Approve of CEO
Alaska Airlines President & CEO Bradley D. Tilden
Bradley D. Tilden
235 Ratings

395 Employee Reviews

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Pros
Cons
  • "Very low pay, not comparable to other airlines" (in 31 reviews)

  • "The cons was there was definitely no work life balance I felt as though I was always at work with only 1-2 days off a week I felt drained" (in 15 reviews)

More Pros and Cons

  1. "Great company!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Alaska Airlines full-time

    Pros

    Fun environment and fun travel benefits

    Cons

    Hectic moments and long days


  2. "Airline Lounge Concierge"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Approves of CEO

    I worked at Alaska Airlines part-time

    Pros

    Great company, focus is on customer service. Long term staff dedicated to company culture. Amazing teamwork and best colleagues.

    Cons

    After 8 years with company whole team was let go. No options for lateral transfer, only positions where we would lose all seniority.

  3. "CSA"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Alaska Airlines full-time (More than a year)

    Pros

    The Travel benefits are a good Perk.

    Cons

    The pay is not worth the responsibilities.


  4. "Overall good place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Alaska Airlines full-time

    Pros

    -airline industry is very interesting and fun to work in
    -employees are generally very passionate about the brand and want it to succeed
    -leadership is starting to believe more in the power of Marketing and why it's important to invest
    -overall strong customer satisfaction, and it's enjoyable to tell people where you work
    -great field if you like to travel

    Cons

    -company has grown really fast and is going through some culture road bumps because of that
    -benefits are subpar compared to other top companies in the area (insurance, parental leave, pay). Standby travel isn't as impressive of a 'benefit' anymore based on availability, and company hasn't adjusted total benefits to match.
    -management can be very reactive and isn't afraid to do a 180 at the last minute
    -lots of layers for approval

    Advice to Management

    keep working on the culture, and don't forget that competitive benefits are important when trying to attract quality talent in a competitive area.


  5. "Customer Service Agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Alaska Airlines part-time

    Pros

    Flight Benefits, scheduling, bonuses, and can be a place of growth in opportunity

    Cons

    Unorganized, not friendly when your sick.

    Advice to Management

    Organization and hire employees that truly want to make a difference for the company.


  6. "Not awful, but not great"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Records Analyst in SeaTac, WA
    Current Employee - Records Analyst in SeaTac, WA
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I have been working at Alaska Airlines full-time (More than 5 years)

    Pros

    Some room to move up, benefits are average to good.

    Cons

    No more pensions. Pay varies by workgroup.


  7. Helpful (1)

    "E-commerce Software Engineer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Engineer in SeaTac, WA
    Current Employee - Software Engineer in SeaTac, WA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Alaska Airlines (More than 3 years)

    Pros

    Collaborative work environment, quality co-workers and leadership that cares

    Cons

    no free food and older building

  8. "Alaska airlines"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Flight Attendant in Los Angeles, CA
    Former Employee - Flight Attendant in Los Angeles, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Alaska Airlines full-time (More than 8 years)

    Pros

    Great Benefits if you like traveling!

    Cons

    Most rules don't change until there is an event

    Advice to Management

    Listen to you staff


  9. Helpful (1)

    "Amateur Hour"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Reservations Agent
    Current Employee - Reservations Agent
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Alaska Airlines full-time (More than 3 years)

    Pros

    Flexible Schedule via shift trading, Working from home, Flight Benefits, Great overall benefit packages.

    Cons

    If you have previous airline experience, the first thing you will notice is how Alaska tries super hard to act like a big airline, but just doesn't get it. Policy is a free-for-all and open to interpretation, We are using archaic (think 1993) technology, very little support from management or your "lead" agents, there is zero overtime (Despite it being a selling point at the interview), Zero opportunities for advancement (Unless you're willing to relocate to Seattle), You live and die by your stats, not your level of customer service.

    Advice to Management

    Invest more into your employees. We don't need new, ridiculous t-shirts every few months. We need the technology and tools do perform our jobs adequately. It's embarrassing, and frankly, insulting to our passengers.


  10. "Ok company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Alaska Airlines full-time

    Pros

    Travel perks and flight benefits

    Cons

    Demanding and tiring. Physically and mentally


Showing 395 of 421 reviews
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