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Alaska Airlines Reviews
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Full-timePart-timeApprove of CEO
Bradley D. Tilden
211 Ratings
Pros
The flight benefits are bar to none when it comes to this company (in 66 reviews)
The pros was most definitely the travel benefits having the ability to wake up in a different city then back to work the following day incredible (in 35 reviews)
Cons
Very low pay, not comparable to other airlines (in 30 reviews)
The cons was there was definitely no work life balance I felt as though I was always at work with only 1-2 days off a week I felt drained (in 11 reviews)
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Helpful (4)
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"Software Development Engineer"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
RecommendsPositive OutlookApproves of CEOI have been working at Alaska Airlines full-time (More than 5 years)
Pros
Location and benefits. Reverse commute and collaborate culture and co-workers.
Cons
No free snacks or bar cart
Advice to Management
Continue to invest in your engineers and technology!
Alaska Airlines 2017-07-20 09:10 PDT Helpful (1)
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"Customer service lead"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
RecommendsPositive OutlookApproves of CEOI have been working at Alaska Airlines full-time (More than 5 years)
Pros
Fun company and Great benefits
Cons
West coast based, not a lot opportunity in the east coast.
Alaska Airlines 2018-05-14 21:16 PDTHelpful (1)
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"customer service agent"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
RecommendsPositive OutlookNo opinion of CEOPros
Pay, benefits, travel, bonuses, promotions
Cons
Hours, grumpy people, management, passengers
Alaska Airlines 2018-05-12 11:01 PDT![Alaska Airlines Logo]()
"Director Cabin Products & Interiors"
StarStarStarStarStarI have been working at Alaska Airlines full-time (More than a year)
Pros
Opportunities, solid company and travel benefits
Cons
Lower salary than market standards
Alaska Airlines 2018-05-14 22:22 PDTHelpful (1)
![Alaska Airlines Logo]()
"AMAZING COMPANY TO WORK FOR"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
RecommendsPositive OutlookApproves of CEOI have been working at Alaska Airlines full-time (More than a year)
Pros
Loving, Hardworking, eager to conquer the WEST
Cons
Little crazy with the merger.
Advice to Management
Keep being amazing!
Alaska Airlines 2018-05-08 18:14 PDTHelpful (1)
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"Management"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
RecommendsPositive OutlookApproves of CEOI have been working at Alaska Airlines full-time
Pros
Fun company to be a part of
Cons
Location of corporate office
Alaska Airlines 2018-05-14 07:00 PDT![Alaska Airlines Logo]()
"Former flight attendant"
StarStarStarStarStarPros
Awesome experience. Great company to work for.
Cons
None I can think of
Alaska Airlines 2018-04-13 10:07 PDT![Alaska Airlines Logo]()
"Great place to work, with some opportunity"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
Doesn't RecommendNeutral OutlookApproves of CEOPros
Tenure is long. A lot of smart people to learn from. People care about the work they do there and for the state of business overall.
Cons
Slow to change broken processes.
Advice to Management
Don't be afraid to change or point the needle in a different direction if something isn't working.
Alaska Airlines 2018-04-13 13:30 PDTHelpful (1)
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"Good Company, tough position"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
RecommendsPositive OutlookI worked at Alaska Airlines full-time (Less than a year)
Pros
Great company to work for, very friendly and always happy to answer questions. It's the one airline that I feel comfortable stopping an employee in the airport to ask them a question, because I know first hand Alaska's customer-centric policy. They genuinely want to make people happy and comfortable and it shows.
Of course there are also the benefits- not just the flight benefits, that's minor, but the benefits package has really great coverage for you and optionally for family too.
It's a very welcoming enviornment and they strive to make the employees happy. After your probationary period, you are free to apply for a transfer for a different department if the one you're in isn't working for you.
After probation it is a work from home position and as long as you have good internet they will provide you with the rest, including computer.Cons
Very little cons for the company itself and more for just the position. The position is really tough and it takes a very specific type of person to do it. Of course, it IS a call center job, so that in itself should indicate what it's like.
Back when I worked there, there WAS mandatory overtime, due to high call volumes. They advise that you volunteer for a half hour of OT before they start assigning it. This is unfortunate and there's no real upside apart from more hours means more pay.
The pay itself isn't the best, especially for the position, but it does raise after probation and again annually.
However, in spite of this, I DID end up returning to the company four years later, because it IS a really good company to work for, I just chose to work in a different department.
Like all airlines, it is seniority based, not merit-based, so you have to work your way from the bottom and the bottom is always stuck with the worst shifts as a result.Advice to Management
Many employees quit before probation was even up because of the mandatory overtime. While I completely understand that sometimes it was a necessity, it would have been best if prospective employees were given a heads-up on this very likely possibility.
Alaska Airlines 2018-04-09 17:12 PDT![Alaska Airlines Logo]()
"Great Opportunity"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
RecommendsPositive OutlookApproves of CEOI worked at Alaska Airlines full-time (More than a year)
Pros
Provided a great growth opportunity to deliver on customer experience
Cons
Bottom line cost driven over ROI
Advice to Management
Keep aiming high
Alaska Airlines 2018-04-12 01:19 PDT
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