Alaska Airlines Reviews | Glassdoor

Alaska Airlines Reviews

Updated January 20, 2019
431 reviews

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3.6
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
Alaska Airlines President & CEO Bradley D. Tilden
Bradley D. Tilden
250 Ratings

Employee Reviews

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Pros
Cons
  • "Very low pay, not comparable to other airlines" (in 31 reviews)

  • "The cons was there was definitely no work life balance I felt as though I was always at work with only 1-2 days off a week I felt drained" (in 15 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (9)

    "A Great Start To A Big Finish"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Alaska Airlines full-time

    Pros

    Alaska has alot of room for growth and allows you to make decisions for yourself. They want you to "add the sparkle" in your job and your interaction with their guest/passengers. and it is your duty to always GO ABOVE AND BEYOND.

    Cons

    I don't have any con's i love working for alaska


  2. "Great Place"

    StarStarStarStarStar
    Former Employee - Customer Service Associate
    Former Employee - Customer Service Associate

    I worked at Alaska Airlines part-time (Less than a year)

    Pros

    Hours, great people to work with

    Cons

    none at all, very nice enviroment

    Advice to Management

    better communication with management and

  3. "Flight Attendant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Flight Attendant in Los Angeles, CA
    Current Employee - Flight Attendant in Los Angeles, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Alaska Airlines full-time (Less than a year)

    Pros

    Great support from staff and fellow employees work as a team

    Cons

    Lower pay than larger airlines

    Advice to Management

    Keep doing what you are doing! Great work environment


  4. "love this company!"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Alaska Airlines full-time

    Pros

    great company to work for

    Cons

    work hours are not consistent


  5. "Customer Service Agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Alaska Airlines full-time

    Pros

    The company really is a family. You are empowered to do the right thing.

    Cons

    Not a lot of international routes.


  6. "Alaska Captain"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Captain in Seattle, WA
    Current Employee - Captain in Seattle, WA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Alaska Airlines full-time (More than 10 years)

    Pros

    West coast bases, good domestic route structure, Hawaii, Mexico flying, fewer daily flights and longer legs than most competitors

    Cons

    Slightly lower pay, tighter work rules than bigger legacy carriers

    Advice to Management

    Avoid problems by improving pilot contract


  7. "Brutal work schedules for customer service agents."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Agent
    Former Employee - Customer Service Agent
    Doesn't Recommend

    I worked at Alaska Airlines full-time

    Pros

    Travel and health benefits including 401K.

    Cons

    Low wages for the amount of work. Brutal work schedule Only seniors get the best schedules and there are more than 500 agents. No work-life balance.

    Advice to Management

    Frontline workers are key to customer experience. If you want to make customers happy, make employees happy first and it will be reciprocated.

  8. Helpful (1)

    "CSA job review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - CSA
    Current Employee - CSA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Alaska Airlines part-time (More than a year)

    Pros

    Flexible schedule, Ability to move up in some instances.

    Cons

    Disorganization, Constant changes, Frustration with how the contract and policy is followed. Terrible hours for part time employees.

    Advice to Management

    Dont try to be like everyone else and think that will somehow get you a 12th JD Power award.


  9. Helpful (1)

    "Director, Project Mgmt & Info Systems"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Director in Seattle, WA
    Former Employee - Director in Seattle, WA
    Recommends
    Negative Outlook
    No opinion of CEO

    I worked at Alaska Airlines full-time (More than 8 years)

    Pros

    Lots of dedicated, hardworking people who like to have fun at work.
    Clear messaging from executive level on company vision and short term focus
    Flight benefits - you and your immediate family (kids and parents) fly anywhere, standby, for free

    Cons

    Pressure and sense of chaos is increasing with integration of Virgin America to return to previous performance and profit levels.
    Pay is slightly under market
    Following the party line does influence your performance rating

    Advice to Management

    Need to follow a longer term view than annual reports for shareholders


  10. "good company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Reservations Agent in Boise, ID
    Former Employee - Reservations Agent in Boise, ID
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Alaska Airlines full-time (Less than a year)

    Pros

    flight benefits and health benefits

    Cons

    sub par training and working so many hours you can't use the travel benefits

    Advice to Management

    more time spent training and practicing scenarios before turning the employee over to the phones.