Alaska Airlines Reviews

Updated May 15, 2022

To filter reviews, or .

Found 1,011 of over 1,080 reviews

4.0
71%
Recommend to a Friend
72%
Approve of CEO
Alaska Airlines CEO Ben Minicucci
Ben Minicucci
127 Ratings

Top Review Highlights by Sentiment

Pros
Cons
  • "Low Pay (compared to cost of living and other companies in the area)(in 77 reviews)
  • "Poor management, burn out, turnover, can’t trust anyone you work with(in 45 reviews)
  • "long hours its cold and icey(in 25 reviews)
  • "The salary is low and the hours are hard.(in 20 reviews)
  • "And the only way it can continue for such a long time unabated is that upper management in corporate American has willfully turned a blind eye to what is going on.(in 12 reviews)
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

Ratings by Demographics

This rating reflects the overall rating of Alaska Airlines and is not affected by filters.

Want more demographic options?
  1. 5.0
    Current Employee

    Great company

    May 15, 2022 - Flight Attendant in Seattle, WA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Great people, Great company, Great routes

    Cons

    The main con is salary, but that is with any flight attendant job currently.

    Be the first to find this review helpful
  2. 1.0
    Current Employee, more than 10 years

    One of the worst companies I ever worked for

    May 6, 2022 - Flight Attendant in Seattle, WA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Travel benefits are acceptable, but given how limited alaska routes is, it is only good for the actual flight attendant as it expands to other airlines. Then for your immediate spouse and parents you still have to pay on other airlines. Hence, they would need to go to Seattle if they want to travel on alaska.

    Cons

    This company over the past 10 years has only gone from bad to worse. Everyone in this company is just a number that management is willing -and sometimes actively trying- to get rid of if they get expensive and replace them with much cheaper labor that -in turns- also gets hunted down once they get expensive. Cutting corners is enforced through bullying from upper management, however what's put in writing is there to protect them and allow them to wash their hands if things go publicly wrong as a result. The culture is terrible and most people are unhappy but can't leave after the amount of years they have invested in this company since seniority doesn't transfer in this career.

    Continue reading
    1 person found this review helpful
  3. 4.0
    Current Employee, more than 3 years

    Lots of Potential

    Apr 30, 2022 - Anonymous Employee in SeaTac, WA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    It still feels small enough that you can build genuine networks and relationships. There are a lot of great people who live our values and try to get things done with what they have.

    Cons

    Alaska Airlines has the potential to be a great to be a great company again. The care campaign is kind of insulting to frontlines. They've been caring for guests for decades, but the company fails to actually take care of employees. They throw random things at employee to say thanks, but fall short when it comes to setting us up for success. We'd rather say "we're scrappy" than say "we've got a plan and the resources to be successful".

    Continue reading
    Be the first to find this review helpful
  4. 2.0
    Current Employee, more than 5 years

    Unprofessional

    May 15, 2022 - Flight Attendant in Seattle, WA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Health insurance isn’t terrible, new planes

    Cons

    Management is abhorrent. I don’t think in all of my careers choices I have met people who are so out of touch with their employees. Mgmt has a hard time communicating important information to employees and we’re held responsible for all of their failures. Also, they’re very secretive and deceptive.

    Continue reading
    Be the first to find this review helpful
  5. 4.0
    Former Employee

    Work

    May 13, 2022 - Customer Service Representative in Seattle, WA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Fast paced environment, travel benefits

    Cons

    Fast paced environment, stressfull, early morning shifts

    Be the first to find this review helpful
  6. 5.0
    Former Employee, more than 8 years

    Great People Great Airline

    Apr 28, 2022 - Airline Customer Service Agent in Los Angeles, CA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    I worked with Alaska for 9 years. When Covid hit this airline did everything they could to help and accommodate their employees. Other airlines furloughed and immediately laid off everyone. I was grateful for the hood management that took care of their employees.

    Cons

    Wish reservations agents could work remotely anywhere in the US . Would be good for the company and allow flexibility.

    Be the first to find this review helpful

    Alaska Airlines Response

    Thank you for your review, and thank you for 9 years of service with our team! I'll send your feedback about remote reservation agents to the appropriate channels. -Ellen

  7. 5.0
    Current Employee

    It's a Great airlines.

    May 8, 2022 - Airline Pilot (First Officer) 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Free unlimited travel for employees and their loved ones on Alaska and Horizon on a stand-by basis.

    Cons

    I can get very tired.

    Be the first to find this review helpful
  8. 2.0
    Former Employee, more than 3 years

    No work/life balance and favoritism from management

    Apr 16, 2022 - Reservations Agent in Boise, ID
    Recommend
    CEO Approval
    Business Outlook

    Pros

    free flights that’s it and even that isn’t a big deal.

    Cons

    Low pay Slave work Company doesn’t look at you as a human and expects you to endure mental exhaustion with little pto and you have to bid for time off. Any days missed count as an occurance regardless the circumstances. The culture there is so boring compared to my new job. Little to no incentive for hard work and management plays favoritism with agents. No real career advancement opportunities. Pretty much treated like a robot. Health benefits were not that great either very expensive and strict about what it covers.

    Continue reading
    1 person found this review helpful
  9. 4.0
    Current Employee, more than 3 years

    Overall good job

    Feb 2, 2022 - Alaska Flight Attendant in Seattle, WA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Flight Benefits, 401k Matching, Stock discount, the other flight attendants you work with make or break your trip!

    Cons

    - not paid for all time worked - no mental health days -New Upper management is not proactive. calling them reactive is even a stretch - new management has made its front line employees feel like “just a number”. we used to be a family and take care of each other -new management is maxing out our flying with minimum rest. not healthy for body or mind - lower pay in comparison to other airlines -Short Staffing for the last year + makes work life balance extremely difficult and should have been taken care of long ago m - increasingly difficult and aggressive passengers - contract is more benificial to company than employees and the union is weak

    Continue reading
    2 people found this review helpful
  10. 5.0
    Current Employee

    Great Company Culture and Benefits - Not so great pay

    Mar 12, 2022 - Departure Coordinator 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Great co-workers, amazing culture, love the flight benefits, growth opportunities (doesn't come with much pay growth), and always have had a great manager.

    Cons

    Pay is extremely low for living in California. Airlines are hurting from employee attrition, which forces current employees to be given mandatory overtime (16 hours total) every 72 hours. Most employees are burnt out especially with a lack of pay for more work (overtime pay isn't that much after taxes) and employees with over 30 years are getting mandatory overtime. The organization is black and white and the only way to move up in the company is with seniority only. The pay growth isn't worth sticking around for another 30 years.

    1 person found this review helpful
Viewing 1 - 10 of 1,011 Reviews

Alaska Airlines Reviews FAQs

Alaska Airlines has an overall rating of 4.0 out of 5, based on over 1,080 reviews left anonymously by employees. 71% of employees would recommend working at Alaska Airlines to a friend and 62% have a positive outlook for the business. This rating has decreased by -1% over the last 12 months.

According to anonymously submitted Glassdoor reviews, Alaska Airlines employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at Alaska Airlines. This rating has decreased by -4% over the last 12 months.

71% of Alaska Airlines employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Alaska Airlines 3.3 out of 5 for work life balance, 3.9 for culture and values and 3.7 for career opportunities.

According to reviews on Glassdoor, employees commonly mention the pros of working at Alaska Airlines to be career development, culture, benefits and the cons to be management, compensation.

Popular Careers with Alaska Airlines Job Seekers

JobsSalariesInterviews

Work at Alaska Airlines? Share Your Experiences

or