Alaska Airlines Reviews | Glassdoor

Alaska Airlines Reviews

Updated May 14, 2018
361 reviews

Filter

Filter

Full-timePart-time

3.7
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
Alaska Airlines President & CEO Bradley D. Tilden
Bradley D. Tilden
211 Ratings

361 Employee Reviews

Sort: PopularRatingDate

Pros
  • The flight benefits are bar to none when it comes to this company (in 66 reviews)

  • The pros was most definitely the travel benefits having the ability to wake up in a different city then back to work the following day incredible (in 35 reviews)

Cons
  • Very low pay, not comparable to other airlines (in 30 reviews)

  • The cons was there was definitely no work life balance I felt as though I was always at work with only 1-2 days off a week I felt drained (in 11 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (4)

    "Software Development Engineer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Development Engineer in Seattle, WA
    Current Employee - Software Development Engineer in Seattle, WA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Alaska Airlines full-time (More than 5 years)

    Pros

    Location and benefits. Reverse commute and collaborate culture and co-workers.

    Cons

    No free snacks or bar cart

    Advice to Management

    Continue to invest in your engineers and technology!


  2. Helpful (1)

    "Customer service lead"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Alaska Airlines full-time (More than 5 years)

    Pros

    Fun company and Great benefits

    Cons

    West coast based, not a lot opportunity in the east coast.

  3. Helpful (1)

    "customer service agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Pay, benefits, travel, bonuses, promotions

    Cons

    Hours, grumpy people, management, passengers


  4. "Director Cabin Products & Interiors"

    StarStarStarStarStar
    Current Employee - Director Cabin Prroduct & Interiors in Seattle, WA
    Current Employee - Director Cabin Prroduct & Interiors in Seattle, WA

    I have been working at Alaska Airlines full-time (More than a year)

    Pros

    Opportunities, solid company and travel benefits

    Cons

    Lower salary than market standards


  5. Helpful (1)

    "AMAZING COMPANY TO WORK FOR"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Lead Customer Service Agent in San Francisco, CA
    Current Employee - Lead Customer Service Agent in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Alaska Airlines full-time (More than a year)

    Pros

    Loving, Hardworking, eager to conquer the WEST

    Cons

    Little crazy with the merger.

    Advice to Management

    Keep being amazing!


  6. Helpful (1)

    "Management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Alaska Airlines full-time

    Pros

    Fun company to be a part of

    Cons

    Location of corporate office


  7. "Former flight attendant"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Awesome experience. Great company to work for.

    Cons

    None I can think of

  8. "Great place to work, with some opportunity"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    Tenure is long. A lot of smart people to learn from. People care about the work they do there and for the state of business overall.

    Cons

    Slow to change broken processes.

    Advice to Management

    Don't be afraid to change or point the needle in a different direction if something isn't working.


  9. Helpful (1)

    "Good Company, tough position"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Reservation Sales Agent in Kent, WA
    Former Employee - Reservation Sales Agent in Kent, WA
    Recommends
    Positive Outlook

    I worked at Alaska Airlines full-time (Less than a year)

    Pros

    Great company to work for, very friendly and always happy to answer questions. It's the one airline that I feel comfortable stopping an employee in the airport to ask them a question, because I know first hand Alaska's customer-centric policy. They genuinely want to make people happy and comfortable and it shows.

    Of course there are also the benefits- not just the flight benefits, that's minor, but the benefits package has really great coverage for you and optionally for family too.

    It's a very welcoming enviornment and they strive to make the employees happy. After your probationary period, you are free to apply for a transfer for a different department if the one you're in isn't working for you.

    After probation it is a work from home position and as long as you have good internet they will provide you with the rest, including computer.

    Cons

    Very little cons for the company itself and more for just the position. The position is really tough and it takes a very specific type of person to do it. Of course, it IS a call center job, so that in itself should indicate what it's like.

    Back when I worked there, there WAS mandatory overtime, due to high call volumes. They advise that you volunteer for a half hour of OT before they start assigning it. This is unfortunate and there's no real upside apart from more hours means more pay.

    The pay itself isn't the best, especially for the position, but it does raise after probation and again annually.

    However, in spite of this, I DID end up returning to the company four years later, because it IS a really good company to work for, I just chose to work in a different department.

    Like all airlines, it is seniority based, not merit-based, so you have to work your way from the bottom and the bottom is always stuck with the worst shifts as a result.

    Advice to Management

    Many employees quit before probation was even up because of the mandatory overtime. While I completely understand that sometimes it was a necessity, it would have been best if prospective employees were given a heads-up on this very likely possibility.


  10. "Great Opportunity"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Alaska Airlines full-time (More than a year)

    Pros

    Provided a great growth opportunity to deliver on customer experience

    Cons

    Bottom line cost driven over ROI

    Advice to Management

    Keep aiming high


Showing 361 of 386 reviews
Reset Filters