Alaska Airlines Reviews | Glassdoor

Alaska Airlines Reviews

Updated May 5, 2017
259 reviews

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Full-time Part-time

3.6
Star Star Star Star Star
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Approve of CEO
Alaska Airlines President & CEO Bradley D. Tilden
Bradley D. Tilden
149 Ratings

259 Employee Reviews

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Pros
  • Free flight benefits, free medical for yourself (in 42 reviews)

  • Work from home, travel benefits, great health care (in 29 reviews)

Cons
  • Very low pay, not comparable to other airlines (in 21 reviews)

  • Work/life balance could be better (in 9 reviews)

More Pros and Cons

  1. Helpful (21)

    "Higher rated before I was laid off"

    Star Star Star Star Star
    Former Employee - Product Development Manager in Seattle, WA
    Former Employee - Product Development Manager in Seattle, WA
    Recommends

    I worked at Alaska Airlines full-time (More than 10 years)

    Pros

    Flight benefits where great. Good caring people.

    Cons

    I was laid off after 17 yrs. I think it was handled poorly, leaving me to doubt the company's commitment to their employees.

    Advice to Management

    Before I was laid off I was committed and dedicated to the company. How I was laid after many years off makes me question the company's commitment to their employees.


  2. "Captain"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Captain in Seattle, WA
    Current Employee - Captain in Seattle, WA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Alaska Airlines full-time (More than 10 years)

    Pros

    Best airline in the United States. Period.

    Cons

    None None None None None

    Advice to Management

    Buy 787s and let's go to Asia and Europe


  3. Helpful (2)

    "Great place that needs minor changes"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Agent in Seattle, WA
    Current Employee - Customer Service Agent in Seattle, WA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Alaska Airlines part-time (More than a year)

    Pros

    Unlimited travel for you and your family, great schedules, awesome coworkers, fun events, unlimited opportunities to grow within the company.

    Cons

    Miscommunication with management, passengers love to take their anger out on you and not enough agents so your assigned lots of overtime at peak periods.

    Advice to Management

    Please make sure you guys are all on the same page. It can be misleading to the agents that are wanting to thrive here!


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  5. "Very good place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Engineer in Seattle, WA
    Current Employee - Engineer in Seattle, WA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Alaska Airlines full-time (More than 5 years)

    Pros

    For the most part, a good place to work. Most take pride and ownership in the company.Safety and compliance is top priority.

    Cons

    Under staffed in many areas and it is starting to show.

    Advice to Management

    I know you want to have the small company feel but you are one of the big boys now. Time to act like it in some areas.


  6. "Reservations Agent"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Reservations Agent in Kent, WA
    Current Employee - Reservations Agent in Kent, WA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Alaska Airlines full-time (More than a year)

    Pros

    Flight benefits, friendly co workers and supervisors. Work from home after 6 months. You can work from home sooner if you do more overtime.

    Cons

    Pay is very low. Location is in the middle of Kent so you have to deal with traffic during commute hours. Manditory overtime you have to bid on (yes they make you bid on overtime you have to work). This happens every 2 days. If your sick then dont be, this counts as a occurance(3 occurances and they can terminate you). No flex time if your late.

    Advice to Management

    Allow paid sick days throughout the year. Allow Flex times. Allow employees to pick their own shifts if your going to mandate overtime.


  7. "Amazing Company!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Flight Attendant in Anchorage, AK
    Current Employee - Flight Attendant in Anchorage, AK
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Alaska Airlines full-time (More than a year)

    Pros

    Alaska Airlines truly values their employees! It is such an honor to work for them!

    Cons

    It's sometimes hard to be away from home. Once you're off reserve, though, your schedule is super flexible!


  8. Helpful (2)

    "Enjoyed my time there"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Airline Customer Service Agent in Seattle, WA
    Former Employee - Airline Customer Service Agent in Seattle, WA
    Doesn't Recommend
    Approves of CEO

    I worked at Alaska Airlines full-time (More than 10 years)

    Pros

    Standby travel perks, fun co-workers and passengers, opportunity to move within different areas of the company and retain seniority and pay.

    Cons

    Difficult passengers and weather or mechanical delays. A lot of mid level managers. Discipline for being sick.


  9. Helpful (5)

    "Lots of Change For the Better"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Project Manager in Seattle, WA
    Former Employee - Project Manager in Seattle, WA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Alaska Airlines full-time (More than 8 years)

    Pros

    Great hometown company and Great CEO.

    Cons

    Education means very little, tenure means more. I left because I didn't want to wait another 20 years to get the position I deserved. Within six months of leaving, I was at a title and salary fitting my education and experience.

    Advice to Management

    Listen to your people and value employees who do good work.


  10. "CSA"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Phoenix, AZ
    Current Employee - Anonymous Employee in Phoenix, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Alaska Airlines full-time (More than a year)

    Pros

    awesome corporate culture and benefits

    Cons

    union contract is baffeling and hard to figure out


  11. Helpful (2)

    "Flight Attendant"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Flight Attendant in Portland, OR
    Current Employee - Flight Attendant in Portland, OR
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Alaska Airlines full-time (More than 8 years)

    Pros

    Great working environment with a variety of ways to advance and grow as a person.

    Cons

    Variety of shifts including nights and weekends l

    Advice to Management

    Please listen to your employees. They really do want the company to be as successful as much as you.


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