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Alaska Airlines

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Alaska Airlines

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Alaska Airlines Reviews

Updated Dec 4, 2023

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Found 1,377 of over 1K reviews
4.0
73% Recommend to a Friend
Alaska Airlines CEO Ben Minicucci
63% Approve of CEO

Found 1,365 of over 1K reviews

4.0
73%
Recommend to a Friend
63%
Approve of CEO
Alaska Airlines CEO Ben Minicucci
Ben Minicucci
336 Ratings

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Top Review Highlights by Sentiment

Excerpts from user reviews, not authored by Glassdoor

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This rating reflects the overall rating of Alaska Airlines and is not affected by filters.

    1. 5.0
      FEATURED REVIEW
      Oct 25, 2023
      Pilot, First Officer
      Current Employee, less than 1 year
      Seattle, WA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great Culture! Great People! Great Company!

      Cons

      We only have west coast bases.

      1. 5.0
        Dec 4, 2023
        Reservations Agent
        Former Employee, more than 1 year
        Boise, ID
        Recommend
        CEO Approval
        Business Outlook

        Pros

        There are bonuses it is performance based so no way to say what it is work from home great travel benefits flexible schedules

        Cons

        Schedules are bid on by seniority when your new it can be hard to get the schedule you want

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        1. 4.0
          Nov 17, 2023
          Principal Product Manager
          Current Employee, less than 1 year
          Seattle, WA
          Recommend
          CEO Approval
          Business Outlook

          Pros

          - I've only been in the role for less than 6 months, but here are my observations so far: - Overall, the culture is very supportive and open. I haven't seen much politics at play - Very lean organization, which can be both a + and a -. On the positive side, decisions are made fast, I have full ownership of my product. You get to wear many hats - Flexibility with work from home - Exciting product that everyone is passionate about. - You get to fly standby on any airline! - Good work/life balance

          Cons

          - Headquarters building is pretty dated. Doesn't make sense to me why the leadership team and customer-facing roles are in the older HQ building, while HR, IT, Ecommerce (who are less customer-facing) are in the new HUB building. - Org is pretty frugal. Expense reports are a major pain to fill out - you need an itemized receipt for every charge. - Medical benefits are expensive and not that great compared to other companies I worked at. - I'd like to see more employee events and celebrations.

          1. 3.0
            Nov 26, 2023
            Flight Attendant
            Former Employee, more than 1 year
            Seattle, WA
            Recommend
            CEO Approval
            Business Outlook

            Pros

            The travel benefits are great, if you are able to use them. If you like to schmooze this is a great job. Most of the folks you fly with are great.

            Cons

            Starting out wages are poverty level. All bases are in expensive west coast cities. You either commute in order to live somewhere affordable or pick up A LOT of flights to try to make ends meet. Worst of all is that you aren't paid for all of your time. You're required to be at the airport an hour before departure, check all of the onboard emergency equipment, and oversee the boarding of the airplane. All of this is unpaid. Upper management is not engaged. You're asked to provide top class service with low class resources and airplanes that are more like public busses. When you start out you are on Reserve and they treat you like just a number. Getting tagged and working more than 12 hours a day is not uncommon.

            1. 5.0
              Nov 3, 2023
              Reservations Agent
              Current Employee, less than 1 year
              Seattle, WA
              Recommend
              CEO Approval
              Business Outlook

              Pros

              I first applied here in 2012 when a competitor closed their reservations office in Seattle. Finally hired this year, and I'm so happy to be back in the airline industry after a ten year exile. Frontline phone jobs are typically treated by most companies as the hire-in, lowest status job with a lot of stress. There's no stress in that position with Alaska. Its customers love the airline so much, I rarely encounter an angry customer. It's a great place to work and I intend to expand my role to the greatest extent I'm able before I retire.

              Cons

              They don't pay enough. I know the starting pay is controlled by union contract, but it's significantly less than current starting wages for most call center jobs. I'm paid far less than my previous employer, but at least I don't dread going to work anymore. As someone with a history in the airline industry prior to Alaska, I wish I worked for a long-haul international carrier. Flight benefits are a great perk, but I can't go to favorite European/Asian destinations on an Alaska flight. Small downside for a great work environment.

              1. 4.0
                Nov 17, 2023
                Data Analyst
                Current Employee, more than 1 year
                Seattle, WA
                Recommend
                CEO Approval
                Business Outlook

                Pros

                Everyone here is passionate about their work, the company, and making Alaska the best airline to fly with. People take extra care in making sure guests are taken care of, and that we are doing everything we can to make ourselves better for our guests down the line.

                Cons

                This is a lean company, and with that comes long hours, and very long to do lists on the backlog. There is not the biggest culture of work life balance here, especially with the under market pay that comes with many of the job positions.

                1. 2.0
                  Nov 14, 2023
                  CSA - Customer Service Associate
                  Former Employee, more than 3 years
                  New York, NY
                  Recommend
                  CEO Approval
                  Business Outlook

                  Pros

                  Travel Benefits when you actual can get time off Healthcare

                  Cons

                  Management Toxic Work Environment Seniority Based Bidding for schedule Even if you work hard, it’s hard to move up Some of your coworkers will act like they don’t know how to do a position and are never rotated, some will claim they have never been trained and that puts pressure on good agents. When I started it felt like a company that was inclusive and actually cared but it in the end like a corporation that manufactures false kindness and does not care about you.

                  1. 3.0
                    Dec 2, 2023
                    Reservations
                    Former Employee
                    Seattle, WA
                    Recommend
                    CEO Approval
                    Business Outlook

                    Pros

                    Ability to talk to people and make a difference in their day.

                    Cons

                    Calls can be incredibly abusive and you're not allowed to disconnect.

                    1. 3.0
                      Nov 29, 2023
                      Marketing Specialist
                      Current Employee, more than 3 years
                      Recommend
                      CEO Approval
                      Business Outlook

                      Pros

                      Flight benefits, collaborative work environment, friendly culture

                      Cons

                      Company is too lean in the non-technical areas. This means each employee takes on too many projects and most are very stressed. Pay is below average and it’s hard to get promoted.

                      1. 5.0
                        Nov 13, 2023
                        Director, Software Engineering
                        Current Employee, more than 10 years
                        Seattle, WA
                        Recommend
                        CEO Approval
                        Business Outlook

                        Pros

                        Great people and culture, good work life balance, great travel perks and overall feel making a difference for what I am doing.

                        Cons

                        Pay is not as competitive as those Tech giants. High contractors to employees ratio makes it hard to develop people as a leader.

                      Viewing 1 - 10 of 1,365 Reviews
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                      Alaska Airlines Reviews FAQs

                      Alaska Airlines has an overall rating of 4.0 out of 5, based on over 1,480 reviews left anonymously by employees. 73% of employees would recommend working at Alaska Airlines to a friend and 66% have a positive outlook for the business. This rating has improved by 2% over the last 12 months.

                      According to anonymously submitted Glassdoor reviews, Alaska Airlines employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at Alaska Airlines. This rating has improved by 4% over the last 12 months.

                      73% of Alaska Airlines employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Alaska Airlines 3.6 out of 5 for work life balance, 4.0 for culture and values and 3.8 for career opportunities.

                      According to reviews on Glassdoor, employees commonly mention the pros of working at Alaska Airlines to be career development, culture, benefits and the cons to be management .

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                      Feel free to post any interview questions you might be asked and I’ll help you compose an effective response :)

                      PNC

                      im not sure but I feel embarrassed for randomly messaging a connection in LinkedIn and asked if he can refer me to the job that Im interested in at his company. this is my fist time doing this in my entire career of 17 yrs. based on some post on LI it is not unusual to ask for referral but will help you also get interviewed, i have an initial interview with the HR last Monday and I send a follow up email to her but no reply so I thought of messaging a connection in LI. thoughts?

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                      The Walt Disney Company

                      Do recruiters actually look at linked in profiles after a candidate has applied for a job? My resume is the most updated document, not so much my linked in profile. Is it a must to update my profile (with info about what was done in each role) or does a well executed resume suffice?

                      1
                      1 Comment

                      Corporate Copywriter

                      Being the holiday season, is now a bad time to apply for a job?

                      2
                      1 Comment

                      Glassdoor has 1,480 Alaska Airlines reviews submitted anonymously by Alaska Airlines employees. Read employee reviews and ratings on Glassdoor to decide if Alaska Airlines is right for you.