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Top Review Highlights by Sentiment
Excerpts from user reviews, not authored by Glassdoor
- "Pay is low and competitor airline without union pays starting CSA $5 more an an hour at same airport." (in 108 reviews)
- "ITS has terrible management and has shown this clearly in the covid era" (in 59 reviews)
- "long hours its cold and icey" (in 29 reviews)
- "The salary is low and the hours are hard." (in 22 reviews)
- "Upper management is greedy" (in 15 reviews)
Ratings by Demographics
This rating reflects the overall rating of Alaska Airlines and is not affected by filters.
- 5.0Dec 4, 2023Reservations AgentFormer Employee, more than 1 yearBoise, ID
There are bonuses it is performance based so no way to say what it is work from home great travel benefits flexible schedules
Schedules are bid on by seniority when your new it can be hard to get the schedule you want
- 4.0Nov 17, 2023Principal Product ManagerCurrent Employee, less than 1 yearSeattle, WA
- I've only been in the role for less than 6 months, but here are my observations so far: - Overall, the culture is very supportive and open. I haven't seen much politics at play - Very lean organization, which can be both a + and a -. On the positive side, decisions are made fast, I have full ownership of my product. You get to wear many hats - Flexibility with work from home - Exciting product that everyone is passionate about. - You get to fly standby on any airline! - Good work/life balance
- Headquarters building is pretty dated. Doesn't make sense to me why the leadership team and customer-facing roles are in the older HQ building, while HR, IT, Ecommerce (who are less customer-facing) are in the new HUB building. - Org is pretty frugal. Expense reports are a major pain to fill out - you need an itemized receipt for every charge. - Medical benefits are expensive and not that great compared to other companies I worked at. - I'd like to see more employee events and celebrations.
- 3.0Nov 26, 2023Flight AttendantFormer Employee, more than 1 yearSeattle, WA
The travel benefits are great, if you are able to use them. If you like to schmooze this is a great job. Most of the folks you fly with are great.
Starting out wages are poverty level. All bases are in expensive west coast cities. You either commute in order to live somewhere affordable or pick up A LOT of flights to try to make ends meet. Worst of all is that you aren't paid for all of your time. You're required to be at the airport an hour before departure, check all of the onboard emergency equipment, and oversee the boarding of the airplane. All of this is unpaid. Upper management is not engaged. You're asked to provide top class service with low class resources and airplanes that are more like public busses. When you start out you are on Reserve and they treat you like just a number. Getting tagged and working more than 12 hours a day is not uncommon.
- 5.0Nov 3, 2023Reservations AgentCurrent Employee, less than 1 yearSeattle, WA
I first applied here in 2012 when a competitor closed their reservations office in Seattle. Finally hired this year, and I'm so happy to be back in the airline industry after a ten year exile. Frontline phone jobs are typically treated by most companies as the hire-in, lowest status job with a lot of stress. There's no stress in that position with Alaska. Its customers love the airline so much, I rarely encounter an angry customer. It's a great place to work and I intend to expand my role to the greatest extent I'm able before I retire.
They don't pay enough. I know the starting pay is controlled by union contract, but it's significantly less than current starting wages for most call center jobs. I'm paid far less than my previous employer, but at least I don't dread going to work anymore. As someone with a history in the airline industry prior to Alaska, I wish I worked for a long-haul international carrier. Flight benefits are a great perk, but I can't go to favorite European/Asian destinations on an Alaska flight. Small downside for a great work environment.
- 4.0Nov 17, 2023Data AnalystCurrent Employee, more than 1 yearSeattle, WA
Everyone here is passionate about their work, the company, and making Alaska the best airline to fly with. People take extra care in making sure guests are taken care of, and that we are doing everything we can to make ourselves better for our guests down the line.
This is a lean company, and with that comes long hours, and very long to do lists on the backlog. There is not the biggest culture of work life balance here, especially with the under market pay that comes with many of the job positions.
- 2.0Nov 14, 2023CSA - Customer Service AssociateFormer Employee, more than 3 yearsNew York, NY
Travel Benefits when you actual can get time off Healthcare
Management Toxic Work Environment Seniority Based Bidding for schedule Even if you work hard, it’s hard to move up Some of your coworkers will act like they don’t know how to do a position and are never rotated, some will claim they have never been trained and that puts pressure on good agents. When I started it felt like a company that was inclusive and actually cared but it in the end like a corporation that manufactures false kindness and does not care about you.
- 3.0Dec 2, 2023ReservationsFormer EmployeeSeattle, WA
Ability to talk to people and make a difference in their day.
Calls can be incredibly abusive and you're not allowed to disconnect.
- 3.0Nov 29, 2023Marketing SpecialistCurrent Employee, more than 3 years
Flight benefits, collaborative work environment, friendly culture
Company is too lean in the non-technical areas. This means each employee takes on too many projects and most are very stressed. Pay is below average and it’s hard to get promoted.
- 5.0Nov 13, 2023Director, Software EngineeringCurrent Employee, more than 10 yearsSeattle, WA
Great people and culture, good work life balance, great travel perks and overall feel making a difference for what I am doing.
Pay is not as competitive as those Tech giants. High contractors to employees ratio makes it hard to develop people as a leader.
Alaska Airlines Reviews FAQs
Alaska Airlines has an overall rating of 4.0 out of 5, based on over 1,480 reviews left anonymously by employees. 73% of employees would recommend working at Alaska Airlines to a friend and 66% have a positive outlook for the business. This rating has improved by 2% over the last 12 months.
73% of Alaska Airlines employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Alaska Airlines 3.6 out of 5 for work life balance, 4.0 for culture and values and 3.8 for career opportunities.