Alaska Airlines Reviews | Glassdoor

Alaska Airlines Reviews

Updated April 24, 2017
157 reviews

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Current Employees

3.9
Star Star Star Star Star
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Approve of CEO
Alaska Airlines President & CEO Bradley D. Tilden
Bradley D. Tilden
96 Ratings

157 Employee Reviews

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Pros
  • Free flight benefits, free medical for yourself (in 41 reviews)

  • Work from home, travel benefits, great health care (in 29 reviews)

Cons
  • Very low pay, not comparable to other airlines (in 21 reviews)

  • Work/life balance could be better (in 9 reviews)

More Pros and Cons

  1. Helpful (1)

    "Great place that needs minor changes"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Agent in Seattle, WA
    Current Employee - Customer Service Agent in Seattle, WA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Alaska Airlines part-time (More than a year)

    Pros

    Unlimited travel for you and your family, great schedules, awesome coworkers, fun events, unlimited opportunities to grow within the company.

    Cons

    Miscommunication with management, passengers love to take their anger out on you and not enough agents so your assigned lots of overtime at peak periods.

    Advice to Management

    Please make sure you guys are all on the same page. It can be misleading to the agents that are wanting to thrive here!


  2. "Very good place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Engineer in Seattle, WA
    Current Employee - Engineer in Seattle, WA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Alaska Airlines full-time (More than 5 years)

    Pros

    For the most part, a good place to work. Most take pride and ownership in the company.Safety and compliance is top priority.

    Cons

    Under staffed in many areas and it is starting to show.

    Advice to Management

    I know you want to have the small company feel but you are one of the big boys now. Time to act like it in some areas.


  3. "Amazing Company!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Flight Attendant in Anchorage, AK
    Current Employee - Flight Attendant in Anchorage, AK
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Alaska Airlines full-time (More than a year)

    Pros

    Alaska Airlines truly values their employees! It is such an honor to work for them!

    Cons

    It's sometimes hard to be away from home. Once you're off reserve, though, your schedule is super flexible!


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  5. "CSA"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Phoenix, AZ
    Current Employee - Anonymous Employee in Phoenix, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Alaska Airlines full-time (More than a year)

    Pros

    awesome corporate culture and benefits

    Cons

    union contract is baffeling and hard to figure out


  6. Helpful (1)

    "On-call Boardroom Concierge LAX"

    Star Star Star Star Star
    Current Employee - Boardroom Concierge-LAX in Los Angeles, CA
    Current Employee - Boardroom Concierge-LAX in Los Angeles, CA
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Alaska Airlines part-time (Less than a year)

    Pros

    There are many benefits but these are the top:
    Travel benefits
    Flexible schedule
    Friendly co-workers
    Free parking
    Free uniforms
    Understanding management

    Cons

    Not many cons yet. Opening/ closing shifts arent the best, 30 Days of training, no access to other airline discount because of on call status. (There are only 3 or 4 additional airlines available to on call employees)


  7. Helpful (1)

    "Flight Attendant"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Flight Attendant in Portland, OR
    Current Employee - Flight Attendant in Portland, OR
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Alaska Airlines full-time (More than 8 years)

    Pros

    Great working environment with a variety of ways to advance and grow as a person.

    Cons

    Variety of shifts including nights and weekends l

    Advice to Management

    Please listen to your employees. They really do want the company to be as successful as much as you.


  8. Helpful (1)

    "Highest Rated Major Airline in America!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Flight Attendant in Los Angeles, CA
    Current Employee - Flight Attendant in Los Angeles, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Alaska Airlines full-time (More than 10 years)

    Pros

    1) Second Highest Paid Flight Attendants in the USA
    2) Up to 6 Weeks of Paid Vacation
    3) Retirement
    4) Health, Vision and Dental Insurance
    5) West Coast Mentality
    6) Most Profitable US Carrier
    7) Productivity Bonuses

    And Much, Much More!

    Cons

    There are No Cons to Working With Alaska Airlines!

    Advice to Management

    Continue our conservative and phenomenal growth!


  9. "CSA"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Csa Front End in Anchorage, AK
    Current Employee - Csa Front End in Anchorage, AK
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Alaska Airlines full-time (More than a year)

    Pros

    We receive great benefits and they treat us well on the job. There are plenty of opportunities for advancement in the company.

    Cons

    The pay is a little low and everything like vacation bids and shift bids are based on seniority and hen you first start its a little rough.


  10. Helpful (1)

    "Management"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Seattle, WA
    Current Employee - Anonymous Employee in Seattle, WA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Alaska Airlines (More than 10 years)

    Pros

    Good benefits, good working relationships

    Cons

    Difficult to advance unless you are friends with management

    Advice to Management

    Train and hire from within


  11. Helpful (1)

    "Good Company with a vision, still room for improvement"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Lead Customer Service Agent in Denver, CO
    Current Employee - Lead Customer Service Agent in Denver, CO
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Alaska Airlines part-time (More than 10 years)

    Pros

    -Majority positive, helpful, hardworking employees
    -Culture of safety, timeliness, doing the right thing, and best job that you can
    -Quality product and services provided

    Cons

    -Often understaffed during busy seasons
    -Like some places, sometimes a few bad apples

    Advice to Management

    -Increase employee resources and staffing during busy times
    -Consider facilitating allowing staff to assist operations throughout the system during busy seasons


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