Alaska Airlines Reviews | Glassdoor

Alaska Airlines Reviews

12 reviews

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2.0
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Alaska Airlines President & CEO Bradley D. Tilden
Bradley D. Tilden
5 Ratings

12 Employee Reviews

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Pros
  • Free flight benefits, free medical for yourself (in 43 reviews)

  • Very flexible schedule once you have a bit of seniority, excellent travel benefits (in 31 reviews)

Cons
  • Pay is low and competitor airline without union pays starting CSA (in 22 reviews)

  • The companies expectations for new hires is not flexible enough to maintain a good work/life balance x (in 11 reviews)

More Pros and Cons

  1. Helpful (2)

    "NICE"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Seattle, WA
    Current Employee - Anonymous Employee in Seattle, WA
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I have been working at Alaska Airlines full-time (More than 8 years)

    Pros

    Good hard working people make Alaska Airlines what it is today, safety is number 1 and growing in the industry.

    Cons

    Take care of our mechanics that keep the planes flying safely, we just bought an airline so we have the money, the reason that Alaska Airlines was able to buy another airline is because of the employees currently employed by Alaska.

    Advice to Management

    Show the rest of the industry that Alaska Airlines is not about corporate greed and really cares about the people who make it NICE to work for Alaska.


  2. Helpful (11)

    "Employee focus has been lost"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Seattle, WA
    Current Employee - Manager in Seattle, WA
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I have been working at Alaska Airlines full-time (More than 10 years)

    Pros

    Some amazing people to work with and the company has a great focus on the external customer. Annual bonus has been fantastic the last few years as the company has been meeting all its metrics.

    Cons

    They just took away a week of vacation from management, which typically means the labor groups are next. Never heard of a company making amazing profits and numerous awards taking away vacation from its employees. How does that make sense? Employees are seeing this as greedy. Their communication to employees about change is horrible and HR comments are often insensitive.

    Pay is low compared to same jobs at other companies. HR admits they use national averages for their wage comparisons, knowing that's not what we are competing against and the areas we operate have far higher average wages. New employees with less experience in a role can make just as much as those with far more experience and have been at the company for several years. Essentially, you are rewarded for being new and not for being committed.

    Advice to Management

    Stop using the "stand in the box" line to keep leaders from sharing their concerns. Take a look at the lack of development given to leaders and the resulting over hiring from the outside. Leadership development is NOT cramming leaders in large rooms for two days. Time to be realistic about wages if you say you want to pay market average.

  3. Helpful (4)

    "Great company, but they make it hard to stay"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Product Manager in Seattle, WA
    Current Employee - Product Manager in Seattle, WA
    Doesn't Recommend
    Positive Outlook

    I have been working at Alaska Airlines full-time (More than 10 years)

    Pros

    Flight benefits are great, you get to fly for free on Alaska and heavily discounted on other airlines (e.g. $250 rt to Paris). My group is really good for training opportunities.

    Cons

    Salaries are generally lower. Commute is difficult (offices are in Sea-Tac). PTO for new hires is way too low.

    Advice to Management

    Give new hires more PTO. Move offices to downtown Seattle.


  4. Helpful (7)

    "Reservation Sales Agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Reservation Sales Agent in Chandler, AZ
    Current Employee - Reservation Sales Agent in Chandler, AZ
    Doesn't Recommend

    I have been working at Alaska Airlines full-time (Less than a year)

    Pros

    Travel Benefits. Home Agent option.

    Cons

    Low hourly rate, poor management, no holidays or vacation. Sick time is accrued, but if you use it more than 3 times a year you are penalized. Mandatory overtime (3 hours) happens more often then not--the only way to avoid the mandatory overtime is by volunteering and working 2 hours of overtime.
    There are more than 200 shifts to bid on your own time, but only on an office computer. Seniority is based on age within a group of new hires, the youngest agent gets whatever is left.

    Advice to Management

    Increase the pay scale to a livable wage. Show appreciation to agents


  5. Helpful (8)

    "Being a Flight attendant isn't what it seems"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Flight Attendant in Boise, ID
    Current Employee - Flight Attendant in Boise, ID
    Doesn't Recommend
    Neutral Outlook

    I have been working at Alaska Airlines full-time (Less than a year)

    Pros

    Get to travel for free and get to meet a lot of great people.

    Cons

    Only paid for the time you are in the air. 5-6 legs a day, sometimes with out a break in between. 12-14 hour days. Gone from home 4-5 days in a row. You don't get paid enough to be able to travel even if your flights are free. Negative work environment because all the flight attendants are over worked and under paid. A mindless job

    Advice to Management

    Overworking your staff results in a constant overturn of employees, then resulting in always being short staffed.


  6. "IT division is scattered and dysfunctional."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Developer
    Current Employee - Software Developer
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Alaska Airlines full-time

    Pros

    Decent flight benefits, flexible scheduling, and some employees are allowed to work from home one day a week.

    Cons

    With multiple architectures and no standards, it is difficult to maintain quality working software at a reasonable cost. Salaries are generally lower than average.

    Advice to Management

    Streamline IT, set standards, and invest and train in rapid development software products to help your developers create and maintain high-quality software.


  7. Helpful (3)

    "Work, work, work!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in SeaTac, WA
    Current Employee - Anonymous Employee in SeaTac, WA
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Alaska Airlines full-time (More than 3 years)

    Pros

    The flight benefits was the best part of the job. It was nice to go visit family every month.

    Cons

    Flying standby is not what it's cracked up to be. I like to call it "the lottery"... I still get stressed out whenever I'm at the airport from years of anxiety! For the position, the salary was horrible. The don't feel like I had a good work/life balance while working there.

    Advice to Management

    You're employees are playing too many hats and working far too much. Salaries need to be re-evaluated to match competitors.

  8. Helpful (4)

    "Hero to zero"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Alaska Airlines full-time

    Pros

    Good flight benefits. Some nice people in many customer faced departments. The company is really customer friendly, but what really counts (safety) is lacking.

    Cons

    Middle /Upper Management are stupid and have no credibility with their employees or the FAA. Have many fines and investigations for non-conformance. Safety and reporting problems is smoothed over with a huge turnover in the department with replacement by unskilled engineers. The VP of maintenance is expecting a major accident and is critical of engineering for good reason.

    Advice to Management

    I would clean house in engineering managers ( and many lame engineers) and believe the maintenance management/mechanics are very good. Keep up the smily face in the rest of the company.


  9. Helpful (6)

    "This company values length of employment more than actual work done."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software QA Engineer II in Seattle, WA
    Current Employee - Software QA Engineer II in Seattle, WA
    Doesn't Recommend

    I have been working at Alaska Airlines full-time (More than 8 years)

    Pros

    Most employees are very nice.

    Cons

    It's very hard to move around in the company because there's so much favoritism. It's emphasized internal candidates will be treated differently, but their application process filters out internal candidates. So it's very hard to move forward without knowing the right people.

    Advice to Management

    Upper management needs to start recognizing current employees. The lack of attention has been causing many current employees to start looking for advancement elsewhere.


  10. Helpful (5)

    "Broken systems, no accountability, lack of focus"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - IT Project Manager III in Seattle, WA
    Current Employee - IT Project Manager III in Seattle, WA
    Doesn't Recommend
    No opinion of CEO

    Pros

    Personal time off, flexible schedule, occasional telecommuting

    Cons

    IT systems are old and in constant need of repair. Very limited investment in improving behind-the-scenes operations. As far as project management goes, the budgets are undefined because labor isn't planned or tracked well. Schedules are never met because resources are spread too thin and personnel don't feel compelled to meet a schedule. Scopes are constantly in flux.

    Advice to Management

    Focus! Implement and enforce use of a labor planning/time keeping tool that is easy to use. Make people accountable.


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