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Alaska Airlines Reviews

Updated January 16, 2018
34 reviews

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Alaska Airlines President & CEO Bradley D. Tilden
Bradley D. Tilden
18 Ratings

34 Employee Reviews

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Pros
  • Don't take the flight benefits as the only reason to work here (in 58 reviews)

  • Very flexible schedule once you have a bit of seniority, excellent travel benefits (in 32 reviews)

Cons
  • Very low pay, not comparable to other airlines (in 28 reviews)

  • The companies expectations for new hires is not flexible enough to maintain a good work/life balance x (in 11 reviews)

More Pros and Cons

  1. Helpful (2)

    "Maintenance"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Lead Mechanic in Seattle, WA
    Former Employee - Lead Mechanic in Seattle, WA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Alaska Airlines full-time (More than 10 years)

    Pros

    If you fit in their cliches then it will go well for you. You will work less than your coworkers.

    Cons

    Micromanagement, insufficient tooling, favoritism, management lacks oversight, corrupt leads, harassment a normality, bad track record in the industry, no standards, and lack of accountability. If you value a good reputation, in this industry, don't even bother starting out here.

    Advice to Management

    Value your employees with experience and insight, they are the most valuable assets


  2. Helpful (1)

    "benefit."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - CSA in SeaTac, WA
    Current Employee - CSA in SeaTac, WA
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Alaska Airlines full-time (More than 3 years)

    Pros

    employee get bonus

    Cons

    they will punish you for using sick leave benefit they offer. even though its a Washington state law January 1 2018. they are still issuing an occurrence for using sick days

    Advice to Management

    get with the program....everyone else did.

  3. "Customer Service Agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Agent in Portland, OR
    Former Employee - Customer Service Agent in Portland, OR
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Alaska Airlines part-time (Less than a year)

    Pros

    -Flight benefits

    And that's all I have to say but I'm required to type 20 words otherwise I can't post so I'm typing until I reach the minimum word count

    Cons

    -Dealing with angry customers all the time.

    -Seniority. As a newbie say goodbye to holidays and don't expect a good schedule.

    -The leads are lazy at this station. They play favorites. They like to hide in the office when customers ask to speak to the supervisor. They were highly unprofessional, I had leads gossip to me about my co-workers.

    -Mandatory overtime. 16 hour shifts.

    -High turnover rate

    -Overworked and underpaid. Pay is terrible!!

    -Terrible training.

    -Rude co-workers. Very unwelcoming to newbies.

    -Too much drama and gossip.

    -Need to pass probation otherwise you can get fired for calling out sick or lying on your death bed. I've seen it happen to people!

    Advice to Management

    Need to be more professional. Need to train employees more.


  4. Helpful (1)

    "Recruitment and HR - Old school and incompetent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Alaska Airlines full-time (More than 3 years)

    Pros

    Flight benefits and you can keep your job even if you are mediocre

    Cons

    The HR team is made up of tenured employees who have never worked anyplace else and seem to have no interest in what the world outside of Alaska Airlines
    There is absolutely no diversity of culture or thought
     Internal surveys have been indicating gross incompetence in HR and recruiting for this for years and nothing is ever done. They just keep hiring from within or if from the outside it's someone who isn't willing to challenge the status quo.
    They have been unsuccessful in recruiting and retaining Virgin America employees. All the good ones have left

    Advice to Management

    Clean house in HR and Recruiting. Start at the top and work your way down.
    Take your diversity and inclusion program seriously. I witnessed discrimination around age, race and gender. Leadership is all white guys.
    Try to be a little cooler. Do something about your boring offices. Even the vending machine food sucks.


  5. "Customer Service Agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Alaska Airlines full-time

    Pros

    You can fly all over and the 401k

    Cons

    They are old school, they bought Virgin America to become cool and all they did was take their music playing.

    Advice to Management

    Get some new management


  6. Helpful (3)

    "If you value your work/life balance don't work here"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Alaska Airlines full-time (More than 5 years)

    Pros

    travel benefits for you and your family

    Cons

    Alaska Airlines treats its employee like a number. I understand it is a business, but they definitely do not care about you. They overwork you, like a workhorse, then will act surprised if you suddenly get burned out and would like to opt out of work on your actual day off, as if you did not just come in to work 12+ hour days, over 10 days straight previously.

    Advice to Management

    Treat people like human beings


  7. Helpful (1)

    "Not what you want to hear you will make more at any other airline."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Alaska Airlines full-time (More than 10 years)

    Pros

    None, when compared to other major airlines.

    Cons

    Bottom of pay compared to other major airlines. Disconnected management. Major trust issues between work groups and management (referred to as 'leadership') A basic culture of distrust and ambivalence.

  8. Helpful (4)

    "Terrible Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Agent
    Current Employee - Customer Service Agent
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Alaska Airlines full-time (More than a year)

    Pros

    We got to keep our jobs after the merger.

    Cons

    Where do i begin with this one.
    They took an amazing airline known as Virgin America out of an airport and replaced it with Alaska. Took out the amazing airplanes as well as the soothing music that was constantly being played at the Ticket Counter as well as the Gate. The software they use is called Image. The software hasn't been updated since the early 90s. The Boarding pass/bag tag printers are constantly jamming causing delays for passengers to get through the TSA checkpoint.

    Advice to Management

    Update the software.
    Don't make promises you can't keep.
    Get newer, updated printers.
    Don't take away necessities that were the norm for an airline.


  9. Helpful (7)

    "Reservations Agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Reservations Agent in Kent, WA
    Current Employee - Reservations Agent in Kent, WA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Alaska Airlines full-time (More than a year)

    Pros

    Flight benefits, friendly co workers and supervisors. Work from home after 6 months. You can work from home sooner if you do more overtime.

    Cons

    Pay is very low. Location is in the middle of Kent so you have to deal with traffic during commute hours. Manditory overtime you have to bid on (yes they make you bid on overtime you have to work). This happens every 2 days. If your sick then dont be, this counts as a occurance(3 occurances and they can terminate you). No flex time if your late.

    Advice to Management

    Allow paid sick days throughout the year. Allow Flex times. Allow employees to pick their own shifts if your going to mandate overtime.


  10. Helpful (2)

    "Employees come last"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Flight A
    Current Employee - Flight A
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at Alaska Airlines full-time (More than 3 years)

    Pros

    Good flying benefits (Even though often times you wouldn't be able to get on).
    7% 401k match (Not too bad since they don't care about being the best).
    Good health insurance plans.
    Stock purchase plan program is a bless
    Being par of a union is the best thing, without it ti would have been much worse than it already is.

    Cons

    Management doesn't really care about employees (Anything else you hear is just propaganda), all what they care about is saving few cents extra even if they need to wear out the crew.
    Management, especially Seattle base, are encouraging spreading the culture of telling on each other instead of creating a nice working atmosphere. Incredibly toxic culture.
    If you are gonna join this company, you really need to watch your back, some manager's sole responsibilities are to find a reason to fire people.
    Management believes they are one of the best companies to work for, and this will actually not happen until they realize that it actually isn't.

    Advice to Management

    Stop paying people less than they deserve. Reward people for the their contribution in your success (Reward all employees not by making them throw their names in the hat and reward one person).


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