Alaska Airlines Reviews | Glassdoor

Alaska Airlines Reviews

Updated July 12, 2017
30 reviews

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Alaska Airlines President & CEO Bradley D. Tilden
Bradley D. Tilden
16 Ratings

30 Employee Reviews

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Pros
  • Free flight benefits, free medical for yourself (in 43 reviews)

  • Very flexible schedule once you have a bit of seniority, excellent travel benefits (in 31 reviews)

Cons
  • Pay is low and competitor airline without union pays starting CSA (in 22 reviews)

  • The companies expectations for new hires is not flexible enough to maintain a good work/life balance x (in 11 reviews)

More Pros and Cons

  1. Helpful (2)

    "Love the company. Not the mangement"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Software Engineer
    Former Employee - Senior Software Engineer
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Alaska Airlines full-time (More than a year)

    Pros

    Everyone loves working for Alaska Airlines. There is a lot of pride for the company. The flight benefit is amazing, however you should realize that most of the flights are full and utilizing (even the free confirmed seats they give you) is relatively hard.

    Cons

    For a software developer, I don't recommend Alaska as a place to work. They work in a style called "Mob programming" where a group of 3 to 5 to 8 people work together on a TV with a single keyboard\mouse. You end up spending most of your day watching other people code. I enjoy pair programming, but this is exactly as terrible as it sounds.

    As for the management, they are all great at a personal level. However, the survey results that have been taken over the last couple of years has been declining and when I left it was not in an upward trajectory. I left because of management.

    If you are a solid developer, you do not want to work here. It will likely be detrimental to your career and you will find most of the time you are frustrated. If you are a software developer that tends to struggle, you will probably find working here to be one of the best places to work. It's odd. But that is the environment the managers has created. Mobbing is not for developers who are good at what they do.


  2. Helpful (1)

    "analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Alaska Airlines full-time

    Pros

    Strong customer service team and lots of folks that want to do well.

    Cons

    Upper Management not open and honest with employees

  3. Helpful (2)

    "Stay out of HR!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Human Resources Business Partner
    Former Employee - Human Resources Business Partner
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at Alaska Airlines full-time (More than 3 years)

    Pros

    The flight benefits are nice, if you can use them. Flights are full and non-represented employees have little to no flexibility to travel.
    Employees are amazing! The friendships are what kept me here for so long.
    Upper level leadership is inspiring.

    Cons

    The pay is way below market--no amount of "free" flight benefits could make up the difference
    HR leadership is made of up a clique of people promoted into HR who are not qualified in terms of experience or education--if you are an HR professional, this will not be a good fit for you!
    HR cannot manage or lead its own team and fails to provide good consultation to company leaders.

    Advice to Management

    HR needs change! Stop promoting people into HR because you think they're a "good people person." This perspective leaves you with an unqualified HR team and shows that you do not value HR as a valid business function.


  4. Helpful (2)

    "Former long term employee"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Seattle, WA
    Former Employee - Anonymous Employee in Seattle, WA
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Alaska Airlines full-time

    Pros

    Great people, good paid time off benefit

    Cons

    Treatment of older, long term employees has changed for the worse

    Advice to Management

    Treat your long term, loyal, hard working employees better.


  5. Helpful (2)

    "NICE"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Seattle, WA
    Current Employee - Anonymous Employee in Seattle, WA
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I have been working at Alaska Airlines full-time (More than 8 years)

    Pros

    Good hard working people make Alaska Airlines what it is today, safety is number 1 and growing in the industry.

    Cons

    Take care of our mechanics that keep the planes flying safely, we just bought an airline so we have the money, the reason that Alaska Airlines was able to buy another airline is because of the employees currently employed by Alaska.

    Advice to Management

    Show the rest of the industry that Alaska Airlines is not about corporate greed and really cares about the people who make it NICE to work for Alaska.


  6. Helpful (9)

    "Recruiting - High Turnover - No Work/Life Balance"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Recruiter in Tukwila, WA
    Former Employee - Recruiter in Tukwila, WA
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at Alaska Airlines full-time (More than a year)

    Pros

    Great coworkers with lots of heart. Really focused on supporting each other and the team.
    Solid brand recognition
    Flight Benefits
    Monthly cash rewards for performance

    Cons

    High attrition in department
    NO work life balance. Lots of travel during off hours but expected to keep office hours. 60 plus hours. 40% travel for high volume recruiters.
    Other HR teams not held to same standard
    Micro managing from manager, directors
    No communication about changes or thought to prcoess impacts
    Silent team meetings. Those who speak up do not stay
    Unbalanced work load
    Cronyism - lots of employees in director/manager roles that have been there 20 plus years who lack vision and innovation. Old school 1990's behaviors.

    Advice to Management

    Work Life balance exists only in name. Make sure actions match the values.
    Examine attrition. A recruiting team that has high turnover is likely representative of a company that is not all that healthy
    Capitalize on fresh ideas
    Continue to nurture the great employees that exist.
    Replace antiquated HRIS systems
    Don't expect a recruiter to travel on a Sunday, work events Mon/tues, fly back Tues night and be in the office 8am next morning.
    Have manager/director come out and learn/do the job, be an advocate for employees


  7. Helpful (3)

    "underlying dark atmosphere"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Agent in Seattle, WA
    Former Employee - Customer Service Agent in Seattle, WA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Alaska Airlines (More than 10 years)

    Pros

    Interline travel benefits, ability to transfer

    Cons

    Cold uncaring management, Seattle attitude prevails through out the company.

  8. Helpful (11)

    "Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Manager in Seattle, WA
    Former Employee - Senior Manager in Seattle, WA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Alaska Airlines full-time (More than 10 years)

    Pros

    Have some good leaders- at base their is some genuine caring for employees

    Cons

    Several narcisstic and micromanaging leaders including COO. They ruin people's lives and careers without caring as long as they get what they want. Strange dynamic. Virgin Atlantic was a bad move, Alaska is too old school, slow to respond and risk adverse to handle this merger.

    Advice to Management

    Realize you have bad leaders is several areas and correct this. What may have helpe during difficult times is not the same standard to move forward with if you want employees to continue to live company vs. just work harder to forward careers of those above.


  9. Helpful (11)

    "Employee focus has been lost"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Seattle, WA
    Current Employee - Manager in Seattle, WA
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I have been working at Alaska Airlines full-time (More than 10 years)

    Pros

    Some amazing people to work with and the company has a great focus on the external customer. Annual bonus has been fantastic the last few years as the company has been meeting all its metrics.

    Cons

    They just took away a week of vacation from management, which typically means the labor groups are next. Never heard of a company making amazing profits and numerous awards taking away vacation from its employees. How does that make sense? Employees are seeing this as greedy. Their communication to employees about change is horrible and HR comments are often insensitive.

    Pay is low compared to same jobs at other companies. HR admits they use national averages for their wage comparisons, knowing that's not what we are competing against and the areas we operate have far higher average wages. New employees with less experience in a role can make just as much as those with far more experience and have been at the company for several years. Essentially, you are rewarded for being new and not for being committed.

    Advice to Management

    Stop using the "stand in the box" line to keep leaders from sharing their concerns. Take a look at the lack of development given to leaders and the resulting over hiring from the outside. Leadership development is NOT cramming leaders in large rooms for two days. Time to be realistic about wages if you say you want to pay market average.


  10. Helpful (4)

    "Great company, but they make it hard to stay"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Product Manager in Seattle, WA
    Current Employee - Product Manager in Seattle, WA
    Doesn't Recommend
    Positive Outlook

    I have been working at Alaska Airlines full-time (More than 10 years)

    Pros

    Flight benefits are great, you get to fly for free on Alaska and heavily discounted on other airlines (e.g. $250 rt to Paris). My group is really good for training opportunities.

    Cons

    Salaries are generally lower. Commute is difficult (offices are in Sea-Tac). PTO for new hires is way too low.

    Advice to Management

    Give new hires more PTO. Move offices to downtown Seattle.


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