Alaska Airlines Reviews | Glassdoor

Alaska Airlines Reviews

Updated March 25, 2017
247 reviews

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3.8
Star Star Star Star Star
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Approve of CEO
Alaska Airlines President & CEO Bradley D. Tilden
Bradley D. Tilden
138 Ratings

247 Employee Reviews

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Pros
  • Free flight benefits, free medical for yourself (in 40 reviews)

  • Great flight and travel benefits, pay is decent (in 27 reviews)

Cons
  • low pay and all seniority based (in 21 reviews)

  • Work/life balance could be better (in 9 reviews)

More Pros and Cons

  1. "The best airline to work for and fly."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Supervisor in Seattle, WA
    Former Employee - Supervisor in Seattle, WA
    Recommends
    Approves of CEO

    Pros

    Free flight benefits on Alaska and Horizon as well as big discount on other airlines. Airline focuses on its people before its profit.

    Cons

    The airline business in general is hard to work for. Customers are often in a hurry, angry, and demanding. The industry is volatile and unpredictable and highly competitive so don't expect job security.

    Advice to Management

    Have more fun in an industry that sucks. Southwest got this one right, they have fun. You have the best employees in the business, put them to good use.


  2. Helpful (2)

    "Great company, great people"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Reservations Agent in Phoenix, AZ
    Former Employee - Reservations Agent in Phoenix, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Alaska Airlines full-time (More than 3 years)

    Pros

    -Flight benefits
    -Best pay in the industry

    Cons

    -Hard to get seniority. Most of the employees have been there 10+ years and they have little turn over and very few new hires.


  3. Helpful (1)

    "Great Company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Management in Phoenix, AZ
    Former Employee - Management in Phoenix, AZ
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Alaska Airlines full-time (More than 10 years)

    Pros

    Great company with an workforce that is committed to its mission.

    Cons

    The pay is low compared to other like type jobs.


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  5. "Intern Airport Services"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Intern for Airport Services in Seattle, WA
    Former Employee - Intern for Airport Services in Seattle, WA
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Alaska Airlines full-time (Less than a year)

    Pros

    Great culture and coworkers. You can fly for free anywhere that Alaska flies. Alaska is a very open a forward thinking company. The take care of their employees and most of the current employees love to work for the,m

    Cons

    Seattle weather is not the best. Also the salaries are not that good. However, the benefits are very good. Your flight benefits apply to you immediate family and parents. they can call fly for free


  6. Helpful (1)

    "Working for Alaska Airlines is "North of Expected""

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Supervisor
    Current Employee - Supervisor
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Alaska Airlines full-time

    Pros

    -The "Alaska Spirit" and friendly work environment
    -Ancillary training and career development programs
    -Travel Benefits
    -Performance-Based Incentives

    Cons

    -Knowledge Management -- company could do more to harness the "tribal knowledge" of its employees.
    -Odd working hours for frontline employees
    -Career development incentives for union employees

    Advice to Management

    Never forget what the airline means to Alaskans. It is more than just transporting people from place to place. For Alaskans, this airline is an essential link in the supply chain, and they often rely on its cargo operations for transporting basic necessities to and from remote villages. Although it is primarily a passenger airline, senior leaders must not forget the crucial role its Cargo Operations department plays.


  7. "Fun PT Job"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Comp & Benefits
    Current Employee - Anonymous Employee in Los Angeles, CA
    Current Employee - Anonymous Employee in Los Angeles, CA
    Positive Outlook
    Approves of CEO

    I have been working at Alaska Airlines part-time (More than 8 years)

    Pros

    People are willing to help you with days off, traveling is the best!

    Cons

    Hours are based solely on seniority.


  8. Helpful (4)

    "Great Company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Flight Attendant in Seattle, WA
    Former Employee - Flight Attendant in Seattle, WA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Alaska Airlines full-time (More than a year)

    Pros

    You o not have to work long hour days, you get nice layovers, compensation package is great, and its a great place to be a flight attendant

    Cons

    No really a con I see


  9. Helpful (2)

    "Great Company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - In Flight Supervisor in Seattle, WA
    Current Employee - In Flight Supervisor in Seattle, WA
    Recommends
    Positive Outlook

    I have been working at Alaska Airlines full-time (More than 10 years)

    Pros

    I've been with Alaska Airlines for 10 years and in the airline industry since 1977. Alaska has a terrific culture, small company feel and a diverse workforce. Very happy to be part of this great team!

    Cons

    Advancement is limited due to small number of available leadership openings given the size of the company.


  10. Helpful (1)

    "customer service agent"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Agent in Los Angeles, CA
    Former Employee - Customer Service Agent in Los Angeles, CA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Alaska Airlines full-time (More than 10 years)

    Pros

    Great people to work with

    Cons

    Great company to work for. No regrets

    Advice to Management

    None


  11. Helpful (2)

    "Quite "forward thinking""

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Agent
    Former Employee - Customer Service Agent
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Alaska Airlines part-time (More than 5 years)

    Pros

    This company is very pro-employee when it comes to providing for their employees. They provide many company resources for issues that arise in our personal lives. Many opportunities throughout the year to earn kudos and additional perks based I performance. Lots of training.

    Cons

    Like all airlines.....the schedule is the schedule. So if you need to call in sick, or need an emergency family leave...you need to have the time in your flex-type account or you need to find someone to cover your shift. Attendance is the main priority for employment. But...it keeps the employees from being lazy.

    Advice to Management

    When implementing changes...run it by many employees to get their "ground level" experience to let you know what the change will REALLY impact down the line.



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