Alaska Airlines Reviews | Glassdoor

Alaska Airlines Reviews

Updated November 15, 2017
31 reviews

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Alaska Airlines President & CEO Bradley D. Tilden
Bradley D. Tilden
15 Ratings

31 Employee Reviews

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Pros
  • Don't take the flight benefits as the only reason to work here (in 55 reviews)

  • Very flexible schedule once you have a bit of seniority, excellent travel benefits (in 32 reviews)

Cons
  • Very low pay, not comparable to other airlines (in 27 reviews)

  • The companies expectations for new hires is not flexible enough to maintain a good work/life balance x (in 11 reviews)

More Pros and Cons

  1. Helpful (5)

    "Complete lack of Leadership."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Pilot in Seattle, WA
    Current Employee - Pilot in Seattle, WA
    Doesn't Recommend
    Disapproves of CEO

    Pros

    They have nice new aircraft and the employees are great to work with.

    Cons

    Management is comprised of bean-counters who know nothing of leadership or accountability. Their only mission is to fill their pockets and thus only concern is shareholder returns. They put safety below their own interests and that is not good in the airline business. In their defense they have put out some great ideas like RNAV approaches and the "Airport of the Future." The milage plan is also good. Mainly, the way they treat employees is awful and there is no leadership.

    Advice to Management

    Treat employees with respect and understand that customers and shareholders will be taken care of better by satisfied employees.


  2. Helpful (7)

    "You know how to hire great people, you just don't know how to keep them!"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Agent in Seattle, WA
    Former Employee - Customer Service Agent in Seattle, WA
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Before working for Alaska Air I thought that they were the "Cadiallac" of Airlines. After working there not so much.

    Cons

    Flights were oversold, delayed or mechanicals and Supervisors were never around to support the front line employees the supervisors went into hiding. Alaska Air should eliminate the unions as they were only good for protecting poor preforming employees. Overtime was never distributed evenly amoung all employees. If you were a new hire and you didn't volunteer every 48 hours to work overtime you were automatically given mandatory overtime.

    Advice to Management

    The hiring process was like the reality shows on television today. You have to pass rounds of interviews to go to the next round of interviewing. My day started at 800 and ended finally at 1800 that evening. I thought I was going to be hired for a job paying $100K plus, instead of $10.15 per hour. You know how to hire great people, you just don't know how to keep them.

  3. Helpful (7)

    "betrayed by management as they succumbed to the intimidating poisonous culture of the senior flight attendants"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Flight Attendant in Seattle, WA
    Former Employee - Flight Attendant in Seattle, WA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Alaska Airlines full-time (Less than a year)

    Pros

    the young enthusiastic flight crews

    Cons

    severe job instability, poor pay, overworked flight crews, corrupt management


  4. Helpful (7)

    "Alaska Airlines IT - Unraveling"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - IT Senior Level in Seattle, WA
    Current Employee - IT Senior Level in Seattle, WA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Alaska Airlines full-time (More than 10 years)

    Pros

    Work life balance is a Pro. This is very helpful if you want to work with folks that only do 40 hours/week. It's also a friendly work environment (to its detriment).

    Cons

    It's not a place to go if you're interested in being treated as a profession IT person. Recommendations are only given value when it comes from an outsider under the guise of Consultant.

    Very little is expected of the personnel. This leaves an environment riddled with issues and a leadership team that is not truthful to upper level management. It's the Emperor Has No Clothes moment.

    There are many managers/directors here that is much more focused on fear and not making mistakes. Therefore, we have many systems experiencing technology debt.

    Advice to Management

    Invest in your good people.


  5. Helpful (2)

    "Great support from station managment but not from corporate management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Alaska Airlines full-time (More than 5 years)

    Pros

    They offer great medical and 401k match programs. Flight benefits are great too. The employees care about one another like a family.

    Cons

    Station employees work long hours and are paid low wages because their union is not strong in comparison to other airlines.

    Advice to Management

    Make hiring/firing decisions with employee's needs and ramifications to them as your focus instead of over-valuing the financial implications to the company.


  6. Helpful (3)

    "Job Application"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Good name in the industry

    Cons

    Needs significant improvement in the Job Application portal. It is pretty much outdated and is almost like a dinasour. I bet a number of prospective candidates will run away with such pathetic navigation!


  7. Helpful (2)

    "Avionics"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Aircraft Mechanic in Anchorage, AK
    Former Employee - Aircraft Mechanic in Anchorage, AK
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Alaska Airlines full-time (Less than a year)

    Pros

    None-the company is not a nice place to work.

    Cons

    Poor manager and working hours

  8. Helpful (5)

    "Reservations Sales Agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Reservations Agent in Boise, ID
    Former Employee - Reservations Agent in Boise, ID
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Company had great company values and really cared about customers.

    Cons

    days off were not guaranteed, supervisors were hardly around, training was not specific for actual job duties, seniority was based on hire date and then on age - being the youngest sucked! that's how everything was chosen - mandatory OT, to seating assignments, vacations, benefits


  9. Helpful (5)

    "Not the same company it was a few years ago."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in SeaTac, WA
    Former Employee - Anonymous Employee in SeaTac, WA
    Doesn't Recommend
    Neutral Outlook

    I worked at Alaska Airlines full-time (More than 10 years)

    Pros

    Flight benefits, if you can get a seat and if management will give you the time off. Most employees are great to work with.

    Cons

    Management is constantly changing. No mobility vertically. No work-life balance. Management is full of double standards and do not support their employee teams. No recognition for contributions.


  10. Helpful (1)

    "Incredibly immature organization"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Senior PM in Seattle, WA
    Former Contractor - Senior PM in Seattle, WA
    Doesn't Recommend
    Negative Outlook

    I worked at Alaska Airlines as a contractor (Less than a year)

    Pros

    good money, reverse commute was good

    Cons

    The most passive - aggressive, protectionist, mean spirited, talk behind your back organization I have ever experienced in my life. Incompetence is rampant within IT. The trick to working there long term is to not document your processes and to not share information and you will enjoy an long tenure at Alaska Air. I will NEVER fly Alaska Airlines again knowing what is really going on inside that company.

    Advice to Management

    Hold your employees accountable for their actions. Protectionist tactics are everywhere especially with the long-time employees yet management does not care at all. Alaska Spirit may exist while facing customers inside a fuselage but is extinct within IT... if it ever existed at all.


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