Alaska Airlines Reviews | Glassdoor

Alaska Airlines Reviews

Updated April 17, 2017
28 reviews

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2.0
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Alaska Airlines President & CEO Bradley D. Tilden
Bradley D. Tilden
14 Ratings

28 Employee Reviews

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Pros
  • Free flight benefits, free medical for yourself (in 41 reviews)

  • Work from home, travel benefits, great health care (in 29 reviews)

Cons
  • Very low pay, not comparable to other airlines (in 21 reviews)

  • Work/life balance could be better (in 9 reviews)

More Pros and Cons

  1. Helpful (1)

    "Alaska Airlines: No culture, no spirit, no future."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Pilot in Anchorage, AK
    Current Employee - Pilot in Anchorage, AK
    Doesn't Recommend
    Disapproves of CEO

    Pros

    If you want to live and fly in Anchorage or Seattle and don't mind working for a company whose management team only wants to take care of themselves then this is the place for you.

    Cons

    Management continually fails to recognize the expertise available in day to day operations by current employees and makes decisions based on "focus groups" comprised of mid level managers who are out of touch with operations.
    What little positive corporate culture and team spirit is left is rapidly decaying under management's remote and deaf leadership.
    Constant reminders by leadership that they don't trust your judgement or ability to help lead the operation.

    Advice to Management

    Start taking care of your people. I don't think it is too late to recover from the damage you have caused to this once great company. Go ride on SWA and see how their culture is. That culture and spirit is cultivated from above by a management team who actually cares about employees and the future of the company.
    Use the expertise available from your employees in shaping the future of the company and day to day operations. We see what goes on every day and can help to fix things. Let us take some ownership of this company.
    If things continue the way they are going the company is going to decay into another labor problem filled legacy carrier like NWA and when we reach that level there will be no turning around.


  2. Helpful (1)

    "Productivity focus squeezes the life out of employees for low pay."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Seattle, WA
    Former Employee - Anonymous Employee in Seattle, WA
    Doesn't Recommend
    Approves of CEO

    Pros

    They are active in the community and many of the employees are great people.

    Cons

    Flight are full and it's hard to take time off that has been accrued so travel benefits are difficult to use.

    Advice to Management

    Alaska Airlines is lean enough. Give employees new equipment and learning opportunities to grow. Give some raises and have less controlling middle managers.


  3. "overall unfulfilling"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Reservations Agent in Phoenix, AZ
    Former Employee - Reservations Agent in Phoenix, AZ
    No opinion of CEO

    Pros

    flight benefits
    health and vision benefits

    Cons

    uncaring management
    not alot of recognition for a job well done


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  5. Helpful (1)

    "Great Brand but Frustrating Middle Management Career"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Seattle, WA
    Current Employee - Anonymous Employee in Seattle, WA
    Doesn't Recommend
    No opinion of CEO

    Pros

    Decent benefits, including flights (when not full)

    Cons

    Middle management is squeezed to perform more and more with less while upper management enjoys secretive "perks" and front line (union) are paid well through contracted wages and benefits.

    Advice to Management

    Work toward increased transparency, honesty, and internal succession planning. Train, mentor, and promote from the inside to gain trust and loyalty. Performance Based Pay (formerly profit sharing) should be the same percentage of wages or salary company-wide and not higher for upper management.


  6. Helpful (5)

    "Broken systems, no accountability, lack of focus"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - IT Project Manager III in Seattle, WA
    Current Employee - IT Project Manager III in Seattle, WA
    Doesn't Recommend
    No opinion of CEO

    Pros

    Personal time off, flexible schedule, occasional telecommuting

    Cons

    IT systems are old and in constant need of repair. Very limited investment in improving behind-the-scenes operations. As far as project management goes, the budgets are undefined because labor isn't planned or tracked well. Schedules are never met because resources are spread too thin and personnel don't feel compelled to meet a schedule. Scopes are constantly in flux.

    Advice to Management

    Focus! Implement and enforce use of a labor planning/time keeping tool that is easy to use. Make people accountable.


  7. Helpful (1)

    "Fun but not worth it"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Flight Attendant in SeaTac, WA
    Former Employee - Flight Attendant in SeaTac, WA
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Alaska Airlines full-time (More than a year)

    Pros

    The flight benefits... but even then traveling non-rev is a headache

    Cons

    Not being home for any and every holiday, long hours, strange hours

    Advice to Management

    Support your new flight attendants, it should be a time to learn and grow with the company.


  8. Helpful (1)

    "Ramp Service agent"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Ramp Service Agent in Fairbanks, AK
    Former Employee - Ramp Service Agent in Fairbanks, AK
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Alaska Airlines full-time (Less than a year)

    Pros

    Free flight benefits. Medical benefits.

    Cons

    high stress and low pay.


  9. Helpful (6)

    "This company values length of employment more than actual work done."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software QA Engineer II in Seattle, WA
    Current Employee - Software QA Engineer II in Seattle, WA
    Doesn't Recommend

    I have been working at Alaska Airlines full-time (More than 8 years)

    Pros

    Most employees are very nice.

    Cons

    It's very hard to move around in the company because there's so much favoritism. It's emphasized internal candidates will be treated differently, but their application process filters out internal candidates. So it's very hard to move forward without knowing the right people.

    Advice to Management

    Upper management needs to start recognizing current employees. The lack of attention has been causing many current employees to start looking for advancement elsewhere.


  10. Helpful (4)

    "Hero to zero"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Alaska Airlines full-time

    Pros

    Good flight benefits. Some nice people in many customer faced departments. The company is really customer friendly, but what really counts (safety) is lacking.

    Cons

    Middle /Upper Management are stupid and have no credibility with their employees or the FAA. Have many fines and investigations for non-conformance. Safety and reporting problems is smoothed over with a huge turnover in the department with replacement by unskilled engineers. The VP of maintenance is expecting a major accident and is critical of engineering for good reason.

    Advice to Management

    I would clean house in engineering managers ( and many lame engineers) and believe the maintenance management/mechanics are very good. Keep up the smily face in the rest of the company.


  11. Helpful (3)

    "Work, work, work!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in SeaTac, WA
    Current Employee - Anonymous Employee in SeaTac, WA
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Alaska Airlines full-time (More than 3 years)

    Pros

    The flight benefits was the best part of the job. It was nice to go visit family every month.

    Cons

    Flying standby is not what it's cracked up to be. I like to call it "the lottery"... I still get stressed out whenever I'm at the airport from years of anxiety! For the position, the salary was horrible. The don't feel like I had a good work/life balance while working there.

    Advice to Management

    You're employees are playing too many hats and working far too much. Salaries need to be re-evaluated to match competitors.


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